Summary:

• A progressive Business Analyst with 8 years of experience in designing, developing, and implementing innovative business processes and system solutions for the financial domain.
• Successful in translating business requirements and user expectations into different logical diagrams like Use Case, Activity, Sequence, Data flow, business objects, using Unified Modeling Language UML and MS Visio and Rational Rose.
• Excellent knowledge of Software Development Life Cycle SDLC and thorough understanding of various phases such as requirements, analysis/design, development and testing.
• Through understanding of process flows within PeopleSoft HCM with detailed knowledge of Payroll, Salary Plan, and Compensation modules.
• Proficient with Agile Scrum and XP and Rational Unified Process RUP system development methodologies.
• Ability to gather business and technical requirements from both formal and informal sessions utilizing a variety of software tools.
• Proficient in organizing meetings in diverse setups across all levels of management, Joint Application Development JAD, brainstorming sessions, and offshore - onshore meetings.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Extensively worked on creating User Requirement Specifications URS, Functional Requirement Specifications FRS, Business Process Documents BRD, and System Requirements Specification SRS .
• Knowledge of data modeling, database normalization, and database warehousing and data retrieval concepts using SQL.
• Assisted in developing data mapping documents by identifying data source, target tables/columns, and transformation rules for loading data into targeted databases via Extract Transform Load ETL process.
• Maintained the Requirements Traceability Matrix RTM and Change Control Processes across the deliverables of a project.
• Experienced in conducting requirement analysis, use case design, designing test plans and developed database schemas based on the logical models.
• Experienced in conducting User Acceptance Testing and coordinating with the UAT participants to get the change requirements.
• Extensively used SharePoint for project management activities including work-flow creation, project documentation, and web link configurations.
• Strong communication skills when working with developers, project managers, subject-matter experts, stakeholders, system implementers, and application end-users.

Skill Set:

Requirements elicitation and analysis, UML Unified Modeling Language, BPMN Business Process Modeling Notation, RUP Rational Unified Process, Windows NT/95/98/XP/2000 Sever, SharePoint 2007/2010, MS Outlook, SQL Server 2005/2008/2012, MS Office Suites, MS Visio 2007/2013, MS OneNote, 2013, MS Office Communicator 2007 R2, IBM Rational Rose, IBM Rational Requisite Pro, Caliber RM, Jama, MS Outlook, HP Quality Center, iRise Studio 9.2, PeopleSoft 9.1 HCM, PeopleSoft 9.0 HCM .

Projects Summary:

Confidential

Business Systems Analyst

• Confidential UPS, is one of the largest shipment and logistics companies in the world. The project consisted of many small and large projects of new system development, UPS security enhancements, compliance with government regulations, and website and content redesign.
• UPS Fraud Prevention Enhancements: This project aims at enhancing UPS security system, by developing an Analytical Tool for shipping and Tracking information, to enable the proactive monitoring of shipping or tracking behavior, in order to alert the legitimate customer or internal UPS groups, when unusual activity occurs, and signal potential fraud.
• Office of Federal Contract Compliance Programs OFCCP: This project aims at updating the UPS Domestic and International Employment Management System GEMS/IGEMS, to integrate the new OFCCP-mandated regulations. The scope of the project include changing disability and veteran self-identification data across UPS information technology systems, and updating the interfaces with Equifax Automated Employment Vendor System to enable transmission of new data into UPS dashboard.

Responsibilities:

• Understood and analyzed fundamental current business processes and supporting systems.
• Analyzed business problems and opportunities for assigned projects.
• Served as a liaison to the business community.
• Participated in a user and task analysis to maintain the business community's perspective.
• Communicated with stakeholders and participates in determining if the solution fits within the long-term strategic vision.
• Directed the requirements elicitation activities, and elicit, analyze and document business requirements and functional requirements.
• Trained end users and the technical team on new features/functions along with PeopleSoft 9.1 processing query development.
• Led process improvement focus group as part of functional redesign of PeopleSoft Human Resource System.
• Created logical diagrams using MS Visio.
• Created site maps and simulations using iRise to elicit the requirements.
• Translated Business requirements into Technical requirements and obtained sign off on requirements.
• Translated the requirements and use cases into test conditions, test cases, and test scenarios.
• Conducted the user acceptance testing UAT and created test reports with defect logs.
• Reviewed defect logs to ensure that the final products is conformed to the quality and content standards.
• Worked with the project manager and deployment lead to gather and send communication materials that convey important messages to the users, project sponsors and other stakeholders about the new application and any changes that come with it.
• Extensively used SharePoint for project documentation and update SharePoint with web links for each microsite.
• Delivered meeting minutes, status reports, and post-project evaluations.

Environment: Window 95/98/NT/2000/XP/Vista/2007, MS Visio, Agile, Waterfall, MS Outlook, SharePoint 2010, MS Word, MS Excel, MS PowerPoint, MS Access, MS Outlook, MS OneNote, MS SQL 2012, iRise Studio 9.2, PeopleSoft 9.1.

Confidential

Business Analyst

Confidential is one of the largest financial institutions in the USA. US Bancorp provides a comprehensive line of retail banking, brokerage, insurance, investment, mortgage, trust, and payment services products to consumers, businesses and institutions. The project entailed building and maintaining a web based and mobile online banking system: Online Customization, Secured Card, Balance Transfer, Preferences, and CrossSell. Each of these capabilities allows the user to personalize and edit their online experience as US Bancorp credit card customers.

Responsibilities:

• Interacted with stakeholders and SMEs to gather requirements for the online banking application.
• Performed analysis in the banking environment and users of the system.
• Responsible for business analysis as part of a new banking IT team.
• Created cartography of existing infrastructure and processes for online banking.
• Interviewed business users, collected and documented the business requirements, and phased the implementation of the requirements.
• Performed extensive requirement analysis, including data analysis and gap analysis.
• Worked with risk management teams to analyze market/operations risk.
• Prepared and refined Business Stories
• Used business stories to develop Use Cases and Functional Requirements.
• Used SharePoint for project management activities.
• Designed screen mockups and wireframes for web and mobile applications using iRise.
• Developed activity diagrams to document the credit and debit cards processes.
• Coordinated with QA Testing Team to test various test scenarios involving Test Plans, Test Cases, and Test Scripts.
• Performed Regression testing/validation of inbound data feeds both at the database level as well as through the functional user interface using Quality Center Mercury suite.

Environment: Agile Methodology, MS Access, HP Quality Center Mercury, SQL Server, MS Visio, iRise, MS Project, SharePoint 2010, MS Office.

Confidential

Business Analyst

Confidential MPAA serves as the voice and advocate of the American motion picture, home video and television industries. The project was to create a website, that makes it easy for audiences to watch content online by breaking the various services into relevant categories and summarizing what each platform provides, including what content is available, how it is supported, and what devices are compatible.

Responsibilities:

• Carried out Market Research to understand the market size and user behavior with a view to selecting and prioritizing the product and service categories that would be offered on the website.
• Interacted with top level and executive management for strategic discussion on business plan and the impact of changes in the requirement on business plan.
• Worked as a domain expert and SME with VPs, Directors, top Executives, Project Managers, Developers/ Programmers, Database Administrators, Software Quality Analysts and onsite-offsite team of the company.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML Unified Modeling Language methodologies.
• Developed the business process flow modeling on the marketplace to support the products and services selected.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.
• Responsible for getting sign-offs and communicating the approved Functional Requirements to the system architect and the implementation team.
• Worked with software developers on the design and specification of features. Performed business and system analysis and prepared initial Business requirements BRD and Solution Requirements Specification SRS .
• Identified and tracked project risks and issues. Developed risk and issue logs and updated these regularly with mitigation strategy updates and resolutions. Communicated risks and issues at periodic team meetings.
• Prepared a Scope Change Document for an additional feature requested during the QA cycle.
• Assisted the QA team in preparing the test cases and tested the final application for usability testing to verify whether all the requirements were catered by the application and coordinated User Acceptance Testing UAT and QA sign off after a successful testing period.
• Stored testing information and conducted reviewing of the test results using rational tools. Participated in writing test cases and test plans for the given scope items.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product and ensured that the developers were updated.

Environment: Rational Requisite Pro, Rational Rose, Rational Clear quest, MS Visio, MS Office Suite, Quality Center, UML, Agile Methodology, MS Project, Adobe Photoshop, MS-FrontPage, SharePoint 2007.

Confidential

Business Analyst

Confidential is a leading financial services provider serving some of the world's most sophisticated institutions. The project aims at implementation of the company's employee information system human capital management, Payroll, total compensation on human capital dashboard using data from PeopleSoft, and to rapidly enhance the reporting capabilities through processing and redesigning of the database.

Responsibilities:

• Worked extensively with the users, different levels of management conducted formal interviews and JAD sessions to identify requirements, functional specifications and database specifications.
• Involved in creating the Project templates, Use case specifications, Change request form, functional specification documents, and Business Requirement documents.
• Worked with cross-functional teams for building use cases, demonstrating the business requirements, developing business models Designed and developed business flow diagrams, activity diagrams, sequence diagrams, Object Oriented models using MS Visio.
• Conducted Data Mapping to collect and show relations between data from dashboard function to the ODS table on PeopleSoft database, represented this mapping using ERDs, and Process Modeling DFD's on MS Visio.
• Worked with the design team to assist them extensively in designing the database
• Managed and controlled data artifacts: project logical data models, physical data models, data modeling approach documentation, data model issues and action logs, model change control approval documentation.
• Worked with testing team in developing the test plan, test conditions, test cases based on business requirements and technical specifications.
• Involved in UAT process and coordinated with the UAT team to get the feedback to make change requirements document.

Environment: MS Visio, MS Office Suite, PeopleSoft 9.0 HCM, UML, Windows XP, MS Project, Crystal Reports, Rational Requisite Pro.

Confidential

Business Analyst Lendscape

• Provides financing programs such as auto financing, insurance, mortgage operations and online banking.
• Involved in implementing a MasterCard functionality to earn 5 7M in revenue per annum.

Responsibilities:

• Used the iterative software development methodology of Agile.
• Attended daily program meetings with Project Managers, Program Manager and Team members to provide status of risk and design and escalate issues. Conducted daily in - process reviews to provide an overview to all teams of requirement specification and request feedback.
• Created a detail business requirements specification that included a detailed As Is and To Be process.
• Developed Use Cases to reflect the loan process for submitting loan applications until approval.
• Facilitated JAD session to gather business requirements with managers from all five channels and 20 senior personnel for web based Loan system Lendscape and to define Leads Management and Sales activity.
• Created a detail design specification that included screen shots created using Capture Pro, detail field analysis of screens being developed and a high level testing approach.
• Conducted business walkthrough of all requirements and design specification with key stakeholders to obtain project approval.
• Uploaded and maintained version control of Requirements and Use Cases in Caliber RM.
• Wrote test scripts for functionality testing of Equity Rewards functionality implemented.
• Executed test scripts validations in all three environments and logged system defects.
• Created test director reports to manage defects logged and ensure timely fixes to achieve key dates.
• Worked directly with developers to manage development expectations and deliverables.
• Monitored and managed project approval to enable successful implementation.
• Conducted meetings with developers to initiate and gather feedback for user interface design created.
• Performed Unit testing with developers, to ensure accurate system functionality and validate promotion of code to system testing environment. Performed System testing and User Acceptance testing in various environments.
• Assisted in designing training manual to be used by end to end users for Equity Rewards requirement implemented.
• After implementation performed production testing to validate, accuracy of system functionality
• Provided post implementation support for the Equity Rewards functionality implemented used by loan officers.

Environment:

HP Quality Center 8.0, Capture Pro, Caliber RM, Microsoft Office Suite, Loan soft GHR system, Lendscape Gallagher, Clarity.

Confidential

Business Analyst

Confidential Mortgage originated and serviced mortgage loans to homebuyers. Its loan-servicing segment included investments in mortgage servicing rights, as well as servicing operations. The project involved building on-line mortgage processing where customers can check their application status, view existing mortgage, refinance or home equity account. Several mortgage tools and calculators were also developed.

Responsibilities:

• Captured and analyzed requirements through interactions with stakeholders.
• Worked in tandem with internal and external users to define requirements and coordinated user management and developer expectations.
• Documented Business Requirements for CRM and the loan application systems using Rational Requisite Pro for the application. Created and maintained the traceability matrix document.
• Implemented project using the Rational Unified Process RUP Methodology to produce artifacts in the different phases of the Software Development Life Cycle SDLC .
• Created wireframes and screenshots for the application to easily communicate it to the users using MS Visio.
• Created a powerful help system by Robohelp X5 for the loan processing application that lessened the mistakes of filling up the form by the loan officers and customers and processing by the company.
• Used power point presentations for conducting walkthroughs with the stakeholders Conducted JAD sessions with management, users, and other stakeholders for open and pending issues.
• Wrote full functional and technical specifications and communicated requirements to development teams. Created Business Process Model BPM for understanding and improving the activities of the loan application systems as per client requirement. Handled the revision control through Clear Case.

Environment: Rational Test Suite, MS-Project, Clear Case, XHTML, XML, Robohelp X5, SQL Server 2005, MS- Visio, MS Project, Erwin,, HP Quality Center.