SUMMARY

• Business Analyst with 7+ years of experience in Banking, Retail, Insurance and Healthcare domains with a diverse skillset and creative approach towards Software Development Life Cycle.
• In - depth knowledge and experience with all phases and methodologies of Software Development Life Cycle including Waterfall, Agile/Scrum and RUP.
• Skilled in gathering user requirements, analyzing and preparing Project Deliverables such as Project Charter, Business Requirement Document (BRD) and Functional Requirement Document (FRD).
• Expert in transforming Business Requirements into Functional Specifications, focusing on workflow analysis and design, business process reengineering, user interface design, portal design, and process flow modeling.
• Proficiency in working with Users and Stakeholders to elicit, analyze, communicate and validate requirements using JAD, JAR, and Brainstorming Sessions.
• Thorough understanding of Organizational Framework that helps to map the AS-IS and TO-BE model.
• Highly skilled in Object Oriented Analysis and Design with experience in creating Use Cases, Class Diagrams, Activity Diagrams, Object Diagrams, State Diagrams and Sequence Diagrams.
• Sound knowledge in conflict management and configuration management.
• Proficient in broad range of tools including MS Project, MS Excel, MS Access, MS PowerPoint, MS Visio and Rational Suite.
• Adept in designing and execution of Test Strategy, Test Plan, Test Scenarios and Test Cases.
• Extensive experience in working with MS Excel, creating charts, graphs, pivot tables and ad-hoc reports.
• Ability to work in cross functional and cross-cultural team environments.
• Excellence in creating Use Cases and documenting global posting rules including calculation methods and diagrams.
• Functional experience with concentration on Project Management, Business Analysis, Claim Operations (End-Users) Readiness for new releases, Business Process Modeling (BPM), Use Case Modeling using UML, Data Modeling, Project Management, Change Management, Software Training, Software Development Methodologies, QA Testing and Systems Testing, troubleshooting of client server and web-based systems.
• Highly motivated team player with excellent communication, presentation and interpersonal skills.

TECHNICAL SKILLS

• MS Word
• MS Excel
• MS PowerPoint
• HIPAA
• UML
• RUP
• MS Visio
• MS Project
• Rational Clear Case
• Rational Clear Quest
• Rational Requisite Pro
• Cognos.

PROFESSIONAL EXPERIENCE

Sr. Business/Data Analyst

Confidential, Fairfax, VA

Responsibilities:

• Reviewed Test Plan and Test Cases provided by Testing Team. Conducted quick Smoke Test after each bill in testing.
• Involved in design and implementation of Progression and Regression Tests of the new functionalities added in QRM system.
• Managed bugs using Defect Tracking Tool like Silk Central, reviewed each defect and assigned development team to resolve problems.
• Identified and assessed potential data source of Interest Rate, helped the market data team to integrate data using ETL tools.
• Generated User Manual and prepared Training Material of new QRM to internal users.
• Planned and conducted User Acceptance Test (UAT).
• Conduct GAP Analysis of the features and functionality of current platform version and new version to determine the new functions to be added in.
• Designed detailed FRD according to BRD and Basel regulatory requirements using Power Designer.
• Modeled the detailed design of the system using UML Diagrams including Sequence Diagrams, Activity Diagrams, Use Case, and Data Flow diagrams using Smart Draw.
• Conducted Brainstorming and JAD sessions to gather Business Requirements from Market Risk Group, Risk Reporting Team and other Stakeholders (PMEs, Compliance, etc.).
• Facilitated meetings with Development Team and Testing Team to walkthrough the FRDs and discuss feasibility of each requirement.

Environment: RUP, Microsoft SQL Server, Power Designer, MS Office Suite, Silk Central, Smart Draw.

Business Systems Analyst

Confidential, Burlington, NJ

Responsibilities:

• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation.
• Prepared Business Requirement Documents (BRD's) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes and participated in Stakeholder Management to communicate effectively with them.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the Project Manager and Technical Lead.
• Conducted extensive requirement analysis using Rational Requisite Pro. Designed and developed all Use Cases and UML models using Rational tools.
• Worked on data modeling and produced data mapping and data definition documentation.
• Performed extensive data modelling to differentiate between the OLTP and Data Warehouse data models.
• Designed the business requirement collection approach based on the project scope and SDLC Methodology.
• Created Activity Diagrams, Sequence Diagrams and ER Diagrams.
• Worked with Cognos and micro strategy reporting systems to extract the data for analysis using filters based on the analysis.
• Performed the requirement analysis, impact analysis and documented the requirements using Rational Requisite Pro.
• Gathered requirements and modeled the data warehouse and the underlying transactional database
• Perform GAP Analysis of the processes to identify and validate requirements.

Environment: MS Word, MS Excel, MS PowerPoint, HIPAA, UML, RUP, MS Visio, MS Project, Rational Clear Case, Rational Clear Quest, Rational Requisite Pro, Cognos.

Business Analyst

Confidential, New York, NY

Responsibilities:

• Analyzed and studied existing systems in detail and developed a roadmap that identified the opportunities and investments required to transform the processes.
• Participated in and contributed to AS-IS and TO-BE Process Modeling Sessions and build process models responsible for analysis and reporting.
• Created a detailed plan for the LCA program including the business and IT transformation required.
• Created and developed workflow components in building processes related to the producers.
• Created data mapping templates and aided the development team to reduce the bandwidth of the project.
• Facilitated JAD sessions with management, users, subject matter experts and stakeholders to define the project and to reduce the timeframe required to complete deliverables.
• Performed GAP Analysis; estimation of the implementation for releases and documentation of high-level requirements.
• Re-engineered the LCA processes and transformed data from the source legacy systems to the new agency management system.
• Analyzed business requirements and segregated them into Use Cases. Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams using Rational Rose according to UML methodology.
• Extensively worked with requirement management tool and test management tool such as Rational IBM Rational Requisite Pro.

Environment: Waterfall, Rational Requisite Pro, UML, Requisite Pro, MS Project, MS Word, MS Excel, MS Power Point, UML.

Business Systems Analyst

Confidential, Bethesda, MD

Responsibilities:

• Interacted with Stakeholders and gathered requirements, analyzed requirements and mapped requirements to road map and transformed them to solutions for implementation.
• Designed the Business Process Models with accurate modeling of operations and activities from the conceptual to procedural level.
• Analyze Functional Requirements and collected all requirements and document processes.
• Performed designing and analysis of HIPAA 5010 related to 837, 835, 834 transactions and ran GAP Analysis between HIPAA 4010 and 5010 for the modules in production.
• Conducted Feasibility Study and performed Impact Analysis for proposed enhancements by understanding the AS-IS system and the TO-BE system requirements by having discussions with the SMEs.
• Managed the entire ICD-10 Process involving editing and re-ordering.
• Documented Functional/Technical Data Flow of 4010/5010 HIPAA Transactions.
• Involved in the construction and maintenance of the Workflow Plans and Artifacts.
• Executed an integrated RUP solution with a complete line of traceability for all the artifacts of web development projects.
• Maintained Business Requirements, Use Cases, Functional Requirement Specifications, and Business Rules in Requisite Pro and Traceability.
• Examined, analyzed and modeled Test Plans, Use Case Model Cases & Test Procedures based on RUP methodology.
• Designed and developed Quality Assurance standards and processes to all levels of project team.
• Conducted SWOT Analysis for better market understanding and fool proof project implementation.
• Performed UAT and logged test results according to the test plans using Test Director.
• Worked on FACETS Data tables and created audit reports using queries. Manually loaded data in FACETS.
• Analyzed the mainframe reports for member/eligibility/claims and mapped the fields with FACETS batch jobs and reports.
• Documented Requirement Traceability Matrix (RTM) for requirement elicitation and linkup to deliverables.
• Coordinated with IT department and prepared designs for Functional Specifications.
• Coordinated with offshore team, attending project kick off meetings and status update meetings with the client.

Environment: MS Word, MS Excel, MS Visio, MS SharePoint, Facets, HIPAA, RUP, UML, Agile, Test Director, Rational Requisite Pro.

Business Analyst

Confidential, New York, NY

Responsibilities:

• Gathered User and Business Requirements through interviews & brainstorming sessions and documented the same.
• Reviewed and gathered requirements from the Subject Matter Experts (SMEs) and Stakeholders using various elicitation techniques and produced Scope Management Documents, Business Requirements Document (BRD), Functional Requirement Document (FRD).
• Performed GAP Analysis on the requirements, identified the gaps using outcome analysis, and documented the GAP Analysis report.
• Involved in preparing the initial Wireframes for front end GUI interface for Salesforce customization.
• Prepared the Design Document for Salesforce interface. This involved JAD sessions with the SMEs as well as the development teams of the various LOB's to understand their existing systems to define processes which adhered to all the requirements laid out in the BRD.
• Created various documents such as Use Cases, Business Flows and Work Flow Diagrams for effective plans.
• Responsible for analyzing project goals, breaking down what needs to be created and attempting to engage users so that definite requirements can be defined.
• Reviewed system requirements and assisted testing team in Test Plan and Test Cases for testing the functionality.
• Wrote SQL statements to extract data from the tables to validate data flow.
• Acted as a primary liaison between various groups Like Compliance, Legal, Operations, Technology and the development teams for this project.
• Participated in Smoke Testing and Post Production Validation (PPV).
• Tracked the User Login information for initial period and published reports for the same.
• Assisted the sales team with User Manual for easy references.
• Established training sessions for developers and testers to handle learning curves for projects.

Environment: Salesforce, Java, MS Word, MS Excel, MS PowerPoint, MS SharePoint, SQL, MS Visio.