Summary:

• 9 plus years of professional experience as a developer, with 5 years of SalesForce.com platform experience on Salesforce.com customization, Force.com Design, Development and deployment.
• Salesforce Certified Force.com 401 Developer.
• Knowledge of Salesforce.com CRM and its Development Life Cycle.
• Experience in Salesforce.com Customization, Security, Data Administration, Development Support, production Support and Testing.
• Involved working withForce.com and Eclipse IDEPlug-in environment.
• Well versed in cloud technology and on-premise infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services and third party packages.
• Knowledge in AppExchange Applications for integrating with Third Party Applications.
• Experience in development using Visual force and Apex, Salesforce Object Query Language SOQL Salesforce Object Search Language SOSL Software as a Service SAAS Web Services Description Language WSDL Application Programming Interfaces API and custom user interfaces using HTML and Apex tags.
• Extensive Knowledge in Development and Design of User Interfaces using DHTML, AJAX, HTML, XML, XSL.
• Enabling Custom objects with Chatter feed and leveraging chatter feed through API.
• Experience with tools like Informatica on Demand for data migration, Data Loader and Import wizardfor data loading.
• Experience in conducting SWOT analysis and GAP analysis.
• Experience in conducting Joint Application Developer JAD sessions with expert team, end users, QA team and Stake holders for project meetings.
• Experience in gathering Business user requirements, designing diagrams such as Class, Activity and sequence diagrams, creating Use cases as per user requirements and in addition to creating Business Requirements Document BRD .
• Experience in leading a complete salesforce team and driving the team to success.
• Excellent inter-personal skills and communications
• Accustomed to working in both large and small team environments.
• Self-motivated and ability to adapt quickly to challenges and changing business environments.

Skills:

Professional Experience:

Confidential

Role: Salesforce.com Analyst / Developer / Admin

Responsibilities:

• Performing the roles of Salesforce.com Analyst, Developer and Administrator in the organization
• Having experience in leading a complete salesforce team, both off shore and on site.
• Aligning business strategy with GE Commercial Excellence Leaders.
• Involved in Creating the plan of action on piloting the Accounts and Contacts to UT and then to UAT Sandboxes.
• Responsible for Onsite Offshore Coordination in order to ensure the smooth process of assigned task.
• Worked on MS Outlook Integration and with Calendar, Accounts, Activities, and Contacts in SFDC.
• Extensively worked on Dash boarding Individual sales view, Regional view and Global view.
• Based on the business requirements, created multiple custom objects and fields.
• Creating and managing profiles, roles, visibility settings, permissions.
• Documented the plan of implementation for Go No-go and timely releases.
• Designed and developed Ticketing application to handle production support incidents and bugs.
• Optimizing technology to create new value and services for both internal and external customers.
• Define a common vision of improved performance for their Business Analyst teams.
• Examine industry directions and trends for ways to improve their effectiveness.
• Document a framework for their desired business analysis approach including responsibilities, techniques, and interfaces to the rest of the organization.
• Determine concrete steps for ensuring that business operations are aligned with strategy and ensuring that technology is aligned with business.
• Used Data loader to make bulk upload of client data

Confidential

Role: Analyst / Developer / Admin

Responsibilities:

• Coordinated with vendors and legacy application team for integrating data flow with Salesforce as
• Centralized system.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com SFDC .
• Designed and developed custom pages using Visual force and JavaScript to provide better UI.
• Integrated with legacy system using SOAP API to maintain Synchronization.
• Designed and developed retriggering rules and mechanism for data and transient errors.
• Built custom sharing rules and role hierarchies.
• Worked with Production support team and fixed the issues on On-Demand basis.
• Added error handling functions to existing code to make it more robust and to make it easily expandable
• to handle future requirements.
• Developed complex functionalities using APEX, VF and JavaScript where appropriate.
• Used Data loader to make bulk upload of client data.
• Worked with App exchange application Informatica for data migration.
• Developed custom search functionality for accounts and contacts using SOSL.
• Designed and developed Ticketing application to handle production support incidents and bugs.
• Developed triggers for complex workflow rules working around the governor limits.
• Developed custom edit and detail page for accounts due to complex business requirements
• Created multiple record types based on the category of clients.
• Based on the business requirements, created multiple custom objects and fields created lookup fields to maintain relationship between objects .

Environment: Saleforce.com platform, Apex, Data Loader, HTML, Java Script, Workflow Approvals, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandboxes Developer sandbox, Configuration only, Full sandbox Eclipse IDE Plug-in.

Confidential

Role: Developer / Admin

Responsibilities:

• Worked with salesforce.com record types, page layouts, field level security for different profiles.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created profiles and implemented Object level, field-level and record-level security.
• Developed site force pages.
• Created multiple visual force pages for various requirement need.
• Created Email templates and inbound emails using Visual force for the clients and customers
• Worked on Notifications to intimate the owner of records and their higher officials.
• Creating and managing profiles, roles, visibility settings, permissions
• Implemented data migration using Informatica on demand and data loading using Data loader, import wizard.
• Worked with Custom reports and report generation.

Environment: Saleforce.com Sales, Service, Visual Force Pages, Component Controllers , Force.com, Excel, CRM Fusion Demand tools, Apex Language, Data Loader, MS Visio, HTML, CSS, Workflows, Salesforce Chatter, Approvals, Reports, , Security Controls, Custom Tabs and Objects, Email Services, App Exchange, HP quality center, site force, Marketing Automation.

Confidential

Role:Developer / Admin

Responsibilities:

• Developed the Sales Wizard with all enhanced web UI features and custom validations.
• Worked with salesforce.com record types, page layouts, field level security for different profiles.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with salesforce.com objects like Contacts, Leads, Accounts.
• Implemented triggers on Lead object based on the business requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Interacted with the Salesforce.com premium tech support team for the webservice network connectivity issues on a regular basis
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the Quote data from the Tibco services inside the firewall.
• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Timely Processing of new Sales Leads, Account and Contact Information across the Organization.
• Write code for triggers, classes and web services when required to achieve cross object integration and wherever Salesforce.com workflows do not solve purpose.
• Customize Visual Force pages use Apex standard custom controllers to meet user UI requirements.
• Writing Test Scipts for Integration testing and User Acceptance testing to promote Quality Assurance.
• Used the sandbox for testing and migrated the code to the Production instance after testing.

Environment: Saleforce.com Sales, Service, Visual Force Pages, Component Controllers , Force.com, Excel, CRM Fusion Demand tools, Apex Language, Dupe Blocker, Data Loader, MS Visio, HTML, CSS, Workflows, Salesforce Chatter, Approvals, Reports, , Security Controls, Custom Tabs and Objects, Email ServicesAppExchange, WSDL, HP quality center, Eclipse IDE Plug-in, Marketo, Marketing Automation.

Confidential

Role: Salesforce.com Developer / Admin

Responsibilities:

• Worked with Data loader, Apex Explorer and Eclipse.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products / assets management.
• Created and used Email templates in HTML and Visual force.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Developed , deployed and designed page layouts, components, custom objects, custom tabs, apex classes, visual force pages to reach the needs of organization.
• Designed and documented business logic after information gathering.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created profiles and implemented Object level, field-level and record-level security.
• Created email templates and inbound emails using Visual force for the clients and customers.
• the sandbox for testing and migrated the code to the deployment instance after testing.
• Experience with programming and customizing standard objects and creating custom objects using Salesforce.com's inbuilt tools to create and customize objects.
• Monitoring Companies sales by salesforce CRM application.
• Used Sandbox for development and testing and then to production environments.
• Managed profiles by managing record level permissions, different objects and fields.
• Provided reports at different levels of business

Environment: SalesForce.com CRM platform, MS Visio, MS project, Apex, Visualforce, HTML, JavaScript, Data loader, S-objects and custom objects, Layouts, Workflows, triggers, email templates Approvals, Reports, Dashboards, Sandbox, Eclipse, Web Services.

Confidential

Role: Salesforce.com Developer / Admin

Responsibilities:

• Developed approval processes and work flows for various policy managements.
• Involved in Reports Development.
• Implemented self service portal
• Involved in SFDC application support for end users.
• Worked with various salesforce.com objects like Accounts, Contacts, Campaigns, Cases, Case Teams.
• Individually worked on creating and implementing the Web-To-Case functionality to solve and track customers Issues.
• Created different Fields, Validation Rules, Triggers, Assignment Rules, Escalation rules, Record Types.
• Experience in using Eclipse IDE.
• Created different workflow rules and approval flow for various campaign processes.
• Created multiple visual force pages for various requirement need.
• Created Email templates and inbound emails using Visual force for the clients and customers
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Configured Role based Authorization on Object/Field Level.
• Created inbound emails and email templates using Visual force for customers and clients.
• Created rule based automated workflows, Coded APEX triggers and S-Controls.
• Implemented Role based Authorization on Field Level/Object.
• Developed and designed Apex Triggers, Apex Classes, Visual Force Pages and Apex Classes for this application.
• Providing salesforce.com maintenance and administration services including workflow, Triggers,periodic data cleansing, custom objects.
• Development for policy Report Customization.

Environment: Saleforce.com platform, Workflow Approvals, Data Loader, HTML, Java Script, Reports, Custom Objects, Custom Tabs, Apex Language, Visual Force Pages, Component Controllers , Security Controls, Sandbox data loading, Email Services, Eclipse IDE Plug-in, Windows XP.

Confidential

Role: Business Analyst

Responsibilities:

• Involved in Requirement gathering including interviews, brainstorms and meetings with stakeholders and created requirement specification artifact.
• Involved in the creation and maintenance of the Workflow plans and artifacts.
• Documented the business requirements of the desired system in the Business Requirement Document. Used rational requisite pro for that.
• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level. Followed top down, leveled technique for building Business Process Models.
• Created Use-Case Models using Rational Rose to depict Actors and Use-Cases in various Business Processes and identification of Basic/Alternative flows and definition of preconditions and post conditions of the System.
• Worked with the UI team to create the User Interface screenshots to be presented to the Business.
• Examined, analyzed and model Test plans Use Case Model cases Test procedures
• Designed and developed Quality Assurance standard and processes to all levels of project team.
• Performed Gap analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed enhancements.
• Performed Basic Sanity Testing via navigation and workflow of the Application.
• Used Rational ClearCase, a Configuration Management tool, to maintain different builds of the application with descriptions about all changes and version.

Environment: Windows, HTML, SQL, PLSQL, Java, ERWIN, Oracle, WinRunner, Rational Suite.

Confidential

Role: Business Analyst

Responsibilities:

• Managed, analyzed and defined needs.
• Conducted sessions with technical units and stakeholders.
• Provided support in work assignments, target dates and development of detailed project plans etc.
• Worked closely with the development team to clarify/understand functionality and ensure that the developers clearly understood the business requirements that the system was designed to fulfill.
• Developed and managed work plans, acted as the key client contact, handled scheduling, resource planning and allocation matters, ran status meetings and compiled various reports on the progress of the project.
• Evaluated all the information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, abstracted up from low-level information to a more general understanding, distinguished user requests from the underlying true needs and distinguished solution ideas from requirements.
• Collected, analyzed and prepared user requirements, definitions, scope and expectations for deliverable plans.
• Coordinated and attended meetings to review the requirement specifications with the Quality Assurance Manager and other team members.
• Coordinated work plans between project manager and client
• Scheduled and tracked progress of team members through project completion.

Environment: MS Office 2003, MS Project 2003, MS Visio 2003 and Windows XP.