SUMMARY

Outstanding ability to identify, evaluate and addresses complex business issues. Continually optimizing operational efficiency and effectiveness by leveraging people, processes improvements and technology in order to optimize operational efficiencies. Willingness to ask questions, challenge the process and seek out answers. Ability to work independently, multi-task, and take project ownership. Strong skills in project management and management of client relationships.

PROFESSIONAL WORK EXPERIENCE:

Confidential

Operations Manager

• Manage a staff consisting of two business analysts within the operations function of Global Risk Solutions.
• Manage the daily operations and systems to support the legal, accounting, underwriting, actuarial and credit functions within Global Risk Solutions.
• Continually audit processes across GRS functions in order to develop improved processes, better data and efficient workflows in connection with disparate programs and products including but not limited to credit risk processing, technical pricing model, deal sheet/ risk transfer process, operational activities and segment reporting.
• Actively participated in the Metro-Operations corporate initiative and aided in indentifying processing activities that are feasible to transfer to the shared services team. Currently managing all transfer activities including training as it pertains to shared services.
• Developed racier models for programs and or projects in order to properly align resources and improve overall efficiencies.
• Managed the Fed-Readiness project plans across all GRS functions ensured procedural documentation satisfied the Federal Reserve's requirements and were properly documented, stored on SharePoint and in accordance with AIG corporate policies.

Confidential

Senior Business Analyst

• Proposed and successfully implemented process optimization recommendations for the handling and maintenance of the Life Settlement asset class 18 billion dollar asset .
• Managed and facilitated the operations for a Life Settlement portfolio sale totaling 48 million.
• Facilitated account data reconciliation initiative ensuring the most accurate data is used in asset valuations, impairments, and fair value assessments.
• Maintain control standards and respond to issues raised by internal and external auditors.
• Manage project scopes and resource requirements for multiple cross functional divisional projects across Risk Finance division.
• Provide senior level staff with analytical data, trends, and decision tree results in order to strategically plan and develop ongoing business strategies and roadmaps.
• Resolve issues within projects and identify contingency plans and scope changes

Confidential

Principal Consultant / Project Manager

• Established and executed project work plans and revised as appropriate to meet changing needs and requirements.
• Managed day-to-day operational aspects of project scopes, change request, and deliverables.
• Contribute to proposal writing applying good business practices when outlining benefits, defining scope, formulating estimates, and managing risk exposure.
• Establish and build client relationships and partnerships, while on projects maintained a constant land and expand business mentality.
• Maintain excellent client relationship standings repeatedly tied to extended project agreements.
• Assess business requirements and developed solution roadmap strategy proposals for the design and implementation of content management, business process optimization, and record management tools.
• Support the implementation and adoption of EMC Documentum software suite at numerous clients.
• Advise clients on process optimization recommendations, knowledge sharing, enhancing performance and facilitating control over critical information.
• Lead internal team of business analysts and technical staff.
• Organize and lead information sharing/requirement gathering workshops.
• Design and deliver business requirements, user requirements, and functional requirements.
• Manage client expectations in regards to project planning, deliverables, timelines, and project implementation.
• Manage project scope and resource requirements
• Escalate and resolve project issues.
• Direct development team in the design, development, and implementation of workflow processing systems.
• Deliver final project presentations and sales proposal demonstrations to a diverse set of senior level client staff.
• Successfully developed and implemented internal business analyst departmental process to be used at a diverse set of clients.
• Achieve personal targets for productivity and career advancement.

Confidential

Consultant - Business Analyst

• Facilitated requirement workshops, planning, and development for provider contracts, claims, healthcare plans including Medicaid, and member renewal processing system at Fidelis Healthcare.
• Facilitated project kick off meetings and status meetings to director level client staff.
• Developed specifications for implementation, including workflow processes, metadata criteria, interface elements, and document capture conversion methods at Konica Minolta.
• Resolved project and system ambiguities by coordinating with all team leads including: client, internal, and client vendor teams.
• Managed change control and change request process with technical team as well as project stakeholders.
• Facilitated train the trainer sessions, end user training, and technical system training.
• Collaborated on client proposals and sales demonstrations.

Confidential

Radiology Business Analyst

• Participated on a team of analysts in the implementation of a Siemens Radiology ordering system, PACS imaging system, and voice dictation system at Long Island Jewish Hospital/North Shore medical Center.
• Supported go-live implementation in a hospital emergency room setting.
• Trained doctors, administrators, radiologists, schedulers, and surgeons in the use of radiology processing system.
• Provided multi faceted technical support including: evaluation, analysis, documentation, vendor integration, and issue resolution strategies.
• Provided 24/7 technical support to hospital staff in regards to system failures in radiology ordering, imaging, processing and printing.
• Developed client training materials and quick hit cheat sheets .
• Ensured completeness of module based unit testing prior to implementation.

Confidential

Business Analyst

• Performed business analyst functions relevant to Trizetto's largest selling Claims Processing System - Facets.
• Analyzed client's incoming and outgoing claims data in order to successfully develop specifications for proprietary Batch development, integration, and implementation.
• Designed and maintained plan benefits in accordance with Medicaid requirements and state laws.
• Developed use cases identifying actors, risks, boundaries, and scope.
• Designed diagrams and flows detailing specific scenarios within use cases.
• Developed and maintain documentation to describe program development, logic, coding, and corrections in regards to HIPPA compliancy project.
• Delivered detailed design methods and technical approaches, in relation to sampling, validity and reliability, design, methods and techniques.
• Maintained monthly rates and benefits including Medicaid updates from 20 Healthcare providers for online healthcare portal.
• Maintained training manuals describing user installation and operating procedures.
• Managed and reported on defect process.
• Led engineering efforts. Responsible for coordinating and running weekly team meetings.