PROFILE

• 7 years of experience as an accomplished facilitator between Business systems and Infrastructure Operations and various IT services
• Exposed to all processes involved in Software Development Life Cycle SDLC , worked with Agile and Waterfall methodologies is most of the projects.
• Maintenance and QA projects by executing several projects and full implementations..
• Experience in organizing Joint Application Development JAD and Joint Requirement Planning sessions JRP , Interviews, Workshops and Requirement felicitation sessions with end-user/clients/stake holders and the IT group.
• Extensive experience documenting Business Requirement documents BRD , User requirement Specifications URS and Functional Requirement Specifications FRS .
• Proficient in workflow analysis and design, business process reengineering, user interface design, and process flow modeling.
• Proficient in analyzing and creating Use Cases and Use Case Diagrams using MS Visio and Rational Rose.
• Experience in providing Usability solutions for various web based applications.
• Experience in performing Feasibility Analysis, Gap Analysis, Risk Analysis, Project Scheduling and drafting remedy procedures.
• Worked on projects with different SDLC methodologies such as Waterfall, RUP, and Agile methodology.
• Experience in writing System test plans, defining test cases, developing and maintaining test scripts. Worked closely with QA team to ensure quality and bug fixing.
• Extensive experience in functional testing, unit testing, integration testing, regression testing, GUI testing, back-end testing and browser compatibility testing.
• Experience in using software testing tools Automated testing tools like Win Runner, Load Runner, QTP, Test Director, Mercury Quality Centre, and PVCS Tracker for planning Defect Tracking and testing.
• Experience in the planning and execution of the User Acceptance Testing UAT effort.

TECHNICAL SKILLS

• Project Methodology: Waterfall, RUP, Agile, Scrum
• Visual Modeling Tools: Microsoft Visio, Smart Draw, Enterprise Architecture
• Requirement Management Tools: Rational Requisite Pro, Rational Rose
• Database Tools: TOAD, SQL SQL developer
• Reporting Tools: Crystal Report
• Defect tracking tools: Clear Quest, Mercury Quality Center, Test Director
• Language: UML, C, C , Visual Basic, ASP.NET, SQL, HTML
• Database: Oracle 9 g, Oracle10g, MS Access, SQL server, DB2
• Operating System: Windows /XP, UNIX
• Office Tools: MS Outlook, MS Excel, MS Word, MS PowerPoint, MS project.

BUSINESS SKILLS:

• Business Process Analysis Research
• Use Case Modeling Analysis
• Usability Study for web based applications
• JAD/RAD Sessions.

PROFESSIONAL EXPERIENCE

Confidential

Role: Business Analyst

The project is ongoing effort for online billing and payment applications. The goal was to provide an integrated platform for the customer from to start to finish of the buying an insurance production the life sector. Have been working with the payments project which jumpstarted the process. The few main functionalities of the Agile project was to provide bill pay, enable payment through credit cards and bank accounts, to achieve a more streamlined mode for payment and its follow up process. Have played a crucial part in the team of Business analyst, with every aspect of the project from start to finish.

Responsibilities:

• Worked with Agile and waterfall methodologies in two different sub projects.
• Involved in interviewing with the end clients and gathering requirements and documenting them in the form of a Business Requirement document and Functional Requirement Document.
• Conducted JAD sessions for Requirement Analysis, Risk Analysis, Adaptability and feasibility studies with various stakeholders including designers, developers, QA, and management staff.
• Interviewed Business Area Experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business and technical team.
• Performed walkthroughs with the development team and QA team and other relevant stakeholders to develop testing strategies and test plans ensuring that the test cases reflect user needs.
• Performed defect tracking and maintained trailing history of bugs using Clear Quest and also in used version control or Configuration Management tools like Clear Case.
• Created Use Cases and Activity views to extract Business Process Flows and Workflows, thereby helping development and quality assurance in understanding the requirements.
• Created Business Requirements and converted them into System Requirement Specifications.
• Used Data Models for variety of purposes, from high-level conceptual models to physical data models.
• Worked extensively with MS office suite for preparing status reports.
• Reviewed validated and analysis of eligibility data that was put into the system in Excel before it handing into the system.
• Used Visio to carry out the business modeling and object modeling effort to develop the business architecture for the application for rapid and controlled Application development.
• Environment: JAVA,XML, SQL, RUP, Requisite Pro, MS Visio, Quick Test Pro, SharePoint, HP Quality Center, , Clear case, Crystal reports,

Confidential

Role: Business Analyst

Description: Confidential is a financial services and banking corporation committed to serving consumers and mid-sized businesses. The project at Chase Bank involved enhancement to their Online Banking features. The main focus of the project was to upgrade the existing system by enhancing the functionality like Online Bill Pay, User Interface change, Search Functionality, Online money transfers between different accounts, Pending Transfer and get more information for any transaction. Online Bill Pay gives Chase customers Internet Access to view and pay bill online. Chase customers will sign up for Bill Pay via Online Banking enrollment through Customer Information View. Existing service customers can also modify their Bill Pay funding accounts.

Responsibilities:

• Facilitated work sessions, interviews and review sessions with stake holders, subject matter experts SMEs to finalize business requirements.
• Conducted JAD sessions to facilitate scope elaboration.
• Conducted research and analysis to identify the business problem.
• Actively participated in root cause analysis for existing system.
• Created detailed workflow diagrams of existing and of the proposed system.
• Created and maintained all related procedural documentation.
• Used Visio and UML for designing Sequence diagrams, Activity diagrams
• Worked with the development team to clarify and ensure adherence to business requirements.
• Reporting and presentation of key components and milestones to Top Management.
• Assisted in designing test cases, writing validation rules and also participated in user acceptance sessions.
• Environment: UNIX, Java, XML, RUP, SQL Server, Apache, Visual SourceSafe, Java ScriptRequisite Pro, MS Visio

Confidential

Role:BusinessAnalyst

Description: Confidential healthcare aids various government and private owned health care programs in order to make the customers more educated, motivated and self-educated. The organization provides various disease management and high-risk pregnancy management programs geared for health enhancement. The web based loan application system keeps a record of the customer's medical history and provides them with other health related benefits.

Responsibilities:

• Involved in reviewing Entity Relationship, Data Flow, State Transition and Class Diagrams with the Systems Analyst.
• Developed Test Cases to validate the requirements and documented the Traceability Matrix for Test Cases and Requirements.
• Involved in Customer Relationship Management CRM as well as Vendor Selection and Management Process.
• Interacted and communicated clearly with development, testing and production teams concerning release management policies and procedures
• Liaison between the client and development team to support the client's data analysis and reporting needs.
• Proficient in discussing and defining project, Gap Analysis with the clients from both a business and technical perspective
• Provide current market, economic and technical information and updates as well as external changes impacting trading activities to customers.
• Gather requirements for the listed options risk management system, specifically for index options risk management spreadsheet. Defining requirements for product control and risk management end of day feeds.
• Wrote functional requirements and non-functional requirements based upon the approved business requirements by following UML processes and standard procedures for developing use cases, use case diagrams, and other supporting documentation.
• Engaged in analyzing requirements, identifying various individual logical components, expressing the system design through UML diagrams
• Worked on Rational Rose to develop the use cases, class diagrams and sequence diagrams.
• Worked on Requirement Change Management System in Rational Requisite Pro.
• Setting up document hierarchy and standards to define different level of requirement using Rational Requisite Pro.
• Manage Scope and change throughout the SDLC process of the product.
• Analyzed existing data and used tools available to successfully forecast the pricing models.
• Responsible for addressing, diagnosing, and resolving issues that arise on a day to day basis for the team. Also responsible for documenting the causes, analysis and final resolution to the issues/errors.
• Environment: UML, Clear Case 4.2, Clear Quest 6.0, HTML, Crystal Reports, SQL, MS Office

Confidential

Role:BusinessAnalyst

Description: Confidenital is one of the oldest and independently own banks in the Bay area. The project was aimed at creating a Reporting System to support multiple business areas including Asset management, Portfolio Management and Risk Management. The system assimilates enterprise asset information into centralized data warehousing system via ETL Extracting Transforming and Loading processes. The system when deployed provides a consolidated view of the enterprise asset information through a reporting interface.

Responsibilities:

• Served as a liaison between business team and the project team by assisting the business in identifying, understanding and documenting their business needs

• Created and reviewed business requirements, functional specifications, project schedules, documentation and test plans
• Worked with production staff to identify and map detailed current processes, identifying gaps and failure points, perform root cause analysis and develop functional requirements that supported overall strategy goals and objectives
• Conducted user interviews, created Software Requirement Specification SRS and analyzed requirements document
• Conducted workflow, process diagram and gap analysis to derive requirements for existing system enhancements
• Established a business analysis methodology around the RUP Rational Unified Process
• Identified and documented business rules, created detailed Use Cases conducted User Acceptance Testing.
• Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and product knowledge
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Reviewed the Test Cases made by the Testing team and coordinated with them closely to monitor the testing efforts.
• Did UAT along with the business users and coordinated with the testing team for any bug fix.
• Uses detailed knowledge of application features and functions, assessed scope and impact of business needs throughout analysis and completion of all enhancement specifications
• Developed timelines for project delivery and managed projects and resources to successful completion
• Assisted in development of training materials for new technology and process improvements
• Participated in the logical and physical design sessions and developed design documents
• Environment: Rational Unified Process RUP , Microsoft Projects, Microsoft Visio,Windows XP, MS Office, Excel,Access, HP Quality Center, Win Runner

Confidential

Business Analyst

Description: Confidenital with total assets of Rs. 3,634.00 billion US 81 billion at March 31, 2010 and profit after tax Rs. 40.25 billion US 896 million for the year ended March 31, 2010. The Bank has a network of 2,035 branches and about 5,518 ATMs in India and presence in 18 countries. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialized subsidiaries in the areas of investment banking, life and non-life insurance, venture capital and asset management.

Responsibilities:

• Facilitated work sessions, interviews and review sessions with stake holders, subject matter experts SMEs to finalize business requirements.
• Conducted JAD sessions to facilitate scope elaboration.
• Conducted research and analysis to identify the business problem.
• Actively participated in root cause analysis for existing system.
• Created detailed workflow diagrams of existing and of the proposed system.
• Created and maintained all related procedural documentation.
• Used Visio and UML for designing Sequence diagrams, Activity diagrams
• Worked with the development team to clarify and ensure adherence to business requirements.
• Reporting and presentation of key components and milestones to Top Management.
• Assisted in designing test cases, writing validation rules and also participated in user acceptance sessions.
• Environment: Windows 98/2000/XP, SQL, MS Office, MS Visio, Waterfall Development.