SUMMARY:

• 13 years of work experience in Consulting with successful execution of complex projects in Product Parity & Gap analysis, Product Migration strategy definition, Business Requirement Elicitation & Analysis, Business Process design, OSS/ BSS design, Solution Architecture and Product Launch Management in Telecommunication domain.
• Lead the Product parity analysis and define Migration strategy for products from Source Company to migrate to Target company BSS systems in Acquisition environment. Products include OSI Layer 1, 2, 3 products - IPVPN, VPLS, Internet Dedicated Services, Ethernet Private Line - Dedicated, Switched, Wavelength Services, and Managed Network Services & Dark Fiber.
• Lead, own and manage the Go-to-Market activities for the launch of new telecom products, services and offers in global market - EMEA, Asia, Australia and US.
• Dynamic, delivery focused individual with strong knowledge and experience of all Customer Journeys - Quoting & pricing, Order Fulfillment, Service Assurance, Request to Change and Billing.
• Good experience of all phases of software development lifecycle and has efficiently demonstrated collaboration in agile delivery projects.
• Experience in coordinated management, analysis and design of complex business requirements. Ensure on-time delivery of design deliverables directed toward strategic business objectives.
• 4 years of work experience at Client site- London, United Kingdom. Good knowledge of telecom products - PSTN, Broadband, FTTP and FTTC and Enterprise products - Managed Network Services and Cloud - Infrastructure as a Service.
• Strong intercommunication skills that has effectively been used to establish rapport and maintain communication with stakeholders at multiple levels globally.
• Define and drive test strategy across all Customer journeys for Greenfield implementation.
• Excellent Leadership ability with proven success in contributing in a team-oriented environment. Direct the coordination of engaging various stakeholders involving third party vendors as well as provide consultation to clients on system implementation.
• Good knowledge about Industry frameworks - ITIL, eTOM, SID and TAM.

TECHNICAL SKILLS:

CPQ: Product Catalog definition, Feature, Specification definition, Price, Quote & Order.

Telecom Products: PSTN, Broadband, FTTP, FTTC, Managed Network Services, Cloud IaaS, IPVPN, VPLS, Internet Dedicated Services

User Story Management tool: ServiceNow SDLC, STORM, JIRA

Design & Test Tools: Visio, Borland Together Architect, Mercury Quality Center

Programming Languages: Oracle PL/ SQL, ANT scripting, PERL scripting

Customer Relationship Management Tools: Salesforce.com, Liferay Portal

Order Management: Oracle Order and Service Management

Service Request: ServiceNowI

TSM & Assurance Tools: ServiceNow

Device & Network Monitoring System: Solarwinds

User Provisioning and Authentication: OKTA

Business Process Management (BPM): PEGA

Configuration Management: CM Synergy, Starteam, Subversion

PROFESSIONAL EXPERIENCE:

Confidential

Lead Consultant - Products

Responsibilities:

• Source company Product analysis - Product Catalog, Product definition, Feature, Specification, Price, Quote, Process and System
• Target company Product analysis - Product Catalog, Product definition, Feature, Specification, Price, Quote, Process and System
• Product Mapping and GAP Analysis - Product, Features, Specification and Process
• Migration Strategy Approach & Definition - Source Company system to Target Company system
• Product Enablement - Define Product Catalog and User Stories definition for target company system

Confidential

Business Analyst

Responsibilities:

• Business Requirements Elicitation and Analysis for Greenfield business.
• Lead, own and manage user stories for all Customer journeys - Price & Quote, Order Fulfilment, Service Assurance, Change Management and Billing into functional & technical requirements.
• Lead requirements and design workshops and influence stakeholders to achieve desired business outcomes.
• Define, present and agree process and OSS/ BSS design to Business stakeholders.
• Provide inputs on solution architecture based on evaluation of solution alternatives, frameworks and products
• Support development and testing of the user stories. Define and drive test strategy and test case construction.
• Conduct client presentations and use case demonstrations for ServiceNow ITSM functions, Salesforce.com, Solarwinds, Liferay Portal experience and OKTA user provisioning.
• Solution and IT Architecture roadmap for future products and services.

Confidential

Product Launch Specialist

Responsibilities:

• Lead, manage and ensure the successful launch of new products, services and offers in global markets- EMEA, Asia, Australia and US regions.
• Lead global virtual team and establish the operational launch management framework for product launch to meet time, quality, cost and revenue commitments.
• Own launch readiness governance and gating with cross-functional Business heads from Engineering, Service Delivery, Service Assurance, Legal, Procurement, Marketing, Finance, Pricing, HR, IT, Products, Project and Program management to obtain stakeholder endorsements for launch activities.
• Conduct Post Launch Review meetings with product stakeholders to drive learning’s and recommendations for continuous launch improvements.

Confidential

Senior Consultant

Responsibilities:

• Trained in the following areas/domains:
• Oracle OSM (Order and Service Management)
• PEGA Fastrack (Business Process Management)
• Model OSM orchestration workflows and construct user guides for knowledge management.
• Model eTOM business process in PEGA.
• Proposal work for Order and Service Management Solutions for telecom clients.
• Construct Knowledge management solutions for Workforce Management process and systems.
• Contribute towards RFPs and RFIs for major Telecom providers across the globe.
• Conduct on Order management and Workforce Management solutions.
• Conduct Interviews for Organization wide requirements

Confidential

OSS Solution Designer

Responsibilities:

• Responsibility for managing and defining OSS Solution within the Plan & Build domain.
• Analyzing Business Requirements and responsible for designing the Business process and OSS solution within Plan and Build domain.
• Influence the Business Process and systems design to comply to design standards and Customer Experience improvement.
• Conduct client presentations on Process and OSS design.

Confidential

Design Consultant & Solution Architect

Responsibilities:

• Analysis of business requirements within Service Fulfillment, Assurance & Billing for PSTN, ADSL, ADSL2+, ISDN products
• Define Solution architecture and OSS/BSS Solution designs.
• Assuring OSS/BSS design compliance to Systems Architecture and driving design to meet the SDK design principles.
• Influence the Business process and System Decisions to comply with the set Design Standards.
• Conduct Client Presentations and make informed decisions to meet the design timelines and budget.
• Lead and manage the delivery of complex business requirements and ensure on-time delivery of quality design deliverables.
• Manage and support the e2e process and OSS designs on Order Fulfillment.
• Lead team of designers to provide process and OSS/ BSS design consultancy.

Confidential

Delivery and Deployment Management, Release and Configuration Management

Responsibilities:

• Set up Release and deployment management process.
• Set up the configuration management process using Borland Starteam and train developers and testers.
• Automated the build process using ANT scripting.
• Coordinated the deployment centrally in release of critical deliveries
• Configuration Management implementation, operational and .
• CM/CCM administration, implementation, operational and issues and Mentoring Developers to use Synergy.

Confidential

Delivery and Deployment Management, Release and Configuration Management

Responsibilities:

• Configuration Management implementation, operational .
• CM/CCM administration, implementation, operational and and Mentoring Developers on CM Synergy - Developer & Build Manager.
• CM Synergy administration and tool support globally.
• Initial Learning Program - TCS for 2 months.