SUMMARY

• 7 years experience as a Business Analyst in SDLC, technology implementation in diverse industries like Insurance, Finance and Healthcare industries
• Excellent communication skills to help facilitate requirements and communication between the client and the project team, expertise in team building, leadership skills, initiating the meetings communication, and interpersonal skills
• Proficient with Agile and Waterfall project management methodologies, and Rational Unified Process (RUP)
• Experience in conducting gap analysis, Business Impact Analysis (BIA), feasibility study, cost - benefit analysis, risk analysis, root cause analysis, and SWOT analysis
• Proficient in gathering business requirements by understanding the AS-IS process and documenting To Be Process, and converting into functional specifications focusing on Workflow analysis and design, user interface design, business process reengineering and process flow modeling
• Being a Certified Scrum Master, is skilled in conducting and participating in specified Scrum meetings also utilized Agile methods that can cross multiple business divisions to plan, organize, lead and motivate Agile project teams to exceed expectations of performance and delivery
• Familiar with HIPAA EDI transactions such as 834, 835, 837, 820 etc
• Experience in ICD-9 to ICD-10 Conversion
• Specialized in healthcare insurance domain including Medicare and Medicaid. Profound understanding of insurance policies like HMO and PPO and proven experience with HIPPA X12 EDI transaction codes such as inquire/response health care benefits, claim status, benefit enrollment, payment/remittance advice, and health care claim
• Good understanding of Medical claim processing, Health care plans, HIPAA, and Facets
• Proficient in user stories and low level design documents
• Part of JAD sessions with stakeholders and developers for seasonal schemes web pages
• Experienced with Jira, Rally to capture user stories, requirements and velocity, progress using burn-up and burn-down charts
• Knowledge in dataflow analysis using Use case diagrams, Dataflow diagrams, State diagrams, Activity diagrams, Flowchart diagrams and Collaboration diagrams
• Extensive experience in functional testing, integration testing, regression testing, GUI testing, back-end testing, browser compatibility testing, User Acceptance Testing (UAT), Performance, and Load testing
• Experience using testing tools such as Quick Test Pro (QTP), UI automation using Microsoft Visual Studio

AREAS OF EXPERTISE:

• User story elaboration
• Product owner Support
• Story points estimation
• Product/Sprint Backlog management
• Sprint planning
• Burn-Down/Up chart reporting
• Custom Software Development
• Sprint Execution
• Review and Retrospection
• Requirements Analysis
• ROI Analysis
• Cross-Functional Supervision
• System Migrations/Integrations
• Testing / QA / Rollout
• Vendor Management
• Enterprise Implementations

TECHNICAL SKILLS

Business Analysis: Requirement analysis, Business rules, Data flow diagrams, Flowcharts, Business Process Modeling & Improvement, Gap analysis, SWOT analysis, BRD, FRD

SDLC Methodologies: Waterfall, Agile/Scrum, Rational Unified Process

Project Management skills/Tools: MS Office(Word, Excel, PowerPoint, Project & SharePoint)

Databases: SQL Server 2008/2012, Oracle 11g/12c

Operating systems: Windows XP/7/13, Mac OS X 10.x

Modeling & Designing Tools: MS Visio, IBM Rational Rose

Languages: HTML, XML, JavaScript

Other tool: Microsoft Project Management

Testing Tools: Jira, CA Rally, HP Quality Center (ALM)

PROFESSIONAL EXPERIENCE

Confidential, Eagan, Minnesota

Sr. Business Analyst

Responsibilities:

• Created requirement specification documents after conducting interviews with End users, JAD sessions and analyzed their current systems
• Involved in Medicare, and Medicaid and also in International Classification Disease (ICD)
• Developed Use cases and Activity process flow diagrams using MS Visio for the facets membership enrollment process
• Create SQL queries from scratch to query databases and for analyzing purposes.
• Worked on tableau for reporting data modeling and reports generation.
• Developed gap analysis and risk assessments for the Facets upgrade project including effects on internally developed extensions and third party software for pricing and contract configuration
• Analyzed the functionality and came up with test scenarios for split-billing process on Facets
• General patient chart maintenance, assisted in implementation of EMR system, maintaining current procedures and helping introduce others to increase patient co-pay collection rate and patient attendance rate
• Checking patients in and out of our next\gen system
• Actively involved in analyzing the “As-Is” process and designing “To-Be "process as a part of business process re-engineering module, using TQM as a tool to handle various problems encountered during the effort to improve the process continuously
• Responsible for performing data mapping, data analysis using SQL and data profiling using Talend
• Performed user testing of systems (User Acceptance Testing), Performance testing, Regression testing, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place
• Writing the test scenarios in compliance with the software Use cases and page descriptions.
• Involved in System testing, Regression testing, Functional testing, Interface testing and Backend testing
• Executed test cases and raise defects using HP Quality Center
• Involved in fixing invalid mappings, testing of stored procedures and functions, Unit and Integrating testing of Data stage, Batches and the Target data

Environment: Agile, SQL 2008,tableau, HP QC, Windows XP/2000, Facets, MS Project, MS Visio, MS Outlook

Confidential, Minnetonka, MN

Business Analyst

Responsibilities:

• Gathered business requirements and developed BRD & FSD
• Used Jira as project management tool for gathering requirements/ writing user stories and to track the testing them with user acceptance criteria.
• Tracked project status/progress using JIRA.
• Prepared project deliverables such as business workflow analysis, process analysis, user requirement documents (use cases and use case diagrams) and managed the requirements using Rational Requisite Pro.
• Used UML methodology to prepare Use Cases from the gathered requirements and created diagrams using MS Visio.
• Involved in gathering the Data requirements, data analysis and defining the Data Mapping.
• Effectively implemented the change control processes and also update the impacted business process documentations.
• Conducted JAD sessions with various stakeholders and project team
• Used MS Project to manage schedules, deadlines, resources and the project tasks.
• Planned and implemented Test Plans, Test Scenarios, and Test Cases.
• Used JIRA to track the project requirements, test plans and progress
• Participated in Automated, Manual and regression testing.
• Independently prepared UAT test plans, test conditions, test cases and developed user training manuals. Conducted UAT and maintained all log of defects in test director. Developed the training schedules, documents and trained the users.

Environment: Agile-Scrum, MS Office (Word, Excel, PowerPoint, Project, MS-Visio), Rational ClearQuest, JIRA

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Developed and prioritized key deliverables like the Project Management Plan, Schedule Baseline, Scope Baseline, RTM, WBS, and WBS dictionary
• Organized workshops to break Epics into user stories and conducted Product Backlog grooming.
• Authored user acceptance criteria and maintained the log in JIRA.
• Used Jira to prioritize and start sprints. Controlled sprints cycle and monitored them.
• Used Jira to create dashboards and track project progress using Burn-Down and Burn-Up charts.
• Extensively interacted with data analysts during the ETL operations in identifying the source files/databases and implementing the transformation logic for achieving data uniformity in the operational data store (ODS).
• Facilitated JAD sessions with focus groups, requirements workshops, Interface analysis and prototyping to effectively understand the analytical reports needed by the internal clients.
• Used Mockup screens to convey the look and feel of GUI screens for the end users to developers.
• Established Requirements Traceability Matrix (RTM) using Rational Requisite Pro to trace the completeness of requirements
• Regular review, clean-up, management and configuration of Jira accounts and work closely with the different teams like LDAP, Network, and Infrastructure.
• Development of Test Scripts or Test Plans for new functionality
• Quality Assurance testing of new functionality prior to each new release
• Provide data analysis for integration requirements
• Trace requirements to deployed system to ensure all the requirements are meet
• Create test scripts for functional and user acceptance testing and serves as liaison to test managers
• Inform Project Manager of technical issues/bugs and resolutions
• Assist with end user documentation specialist to develop training/user documentation
• Participate simultaneously on Team/Projects as a resource
• Work directly with Business to identify and implement process improvements and workflows

Environment: Agile-Scrum, MSOffice (Word, Excel, PowerPoint, Visio, Project), Jira, MySQL Workbench

Confidential

Business Analyst

Responsibilities:

• Functioned as the primary liaison between the business line and the technical areas throughout the project cycle
• Assisted in creation of Business vision and glossary documents
• Established and maintained agreement with the customers and other stakeholders on what the system should do
• Analysed consumer and business needs for application development
• Documented requirements and translated into proper product specifications
• Devising or modifying workflow and consumer experience to solve problems, considering backend software applications capacity, data availability and desired results
• Created Use case diagrams, Sequence diagrams, Process flow diagrams and Data flow diagram
• Identified gaps between the As-Is and newly developed systems by performing Gap analysis
• Provided system developers with a better understanding of the system requirements through creation of SRS (Software Requirement Specification) document using One Note
• Created and managed the Business Use-Case model to define functional requirements during the inception, elaboration and construction phases using MS Visio
• Actively involved in testing the responsiveness of interface
• Assisted with user testing of systems (User Acceptance Testing), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place
• Executed the Test cases and evaluated their Pass/Fail criteria
• Tracked failed Test cases and reported bugs in Quality Center
• Retested after Bug fixing and updated their status and Test cases
• Performed web based testing manually considering both positive and negative scenarios
• Identified test scenarios and related test cases in Rational manual tester and used HP-QC to log and track the defects

Environment: Waterfall methodology, MS Project, MS Visio, MS Excel, SQL, HP QC

Confidential

Business Analyst

Responsibilities:

• Prepared content on Confidential web pages according to requirements based on the gathered requirements act as the mediator between client and search engine optimization team both in a business and technical capacity
• Worked with SEO team regarding the marketing techniques via email and telephonic schemes
• Collected the workflows of webpages in google analytics tool
• Collected huge keywords for mostly used for searching techniques - Identifying and selecting keywords based on a variety of criteria including popularity, relevance, competition and other factors
• Worked extensively on documentation with each module of SDLC
• Performed Unit, Integration, and Regression testing to validate report
• Worked on Google Analytics tool and generated reports on various incident generating pages like number of drop-offs happening at each pages, collected the reason for various drop-offs from end user- Monitoring and reporting based on traffic stats, user browsing trends, goal / objective tracking, etc
• Prepared Documentation for customer value on network issues, schemes to be implemented for further analysis
• Worked extensively on marketing analytics- Utilizing the power of social media to gather endorsements. generated reports on the customer satisfaction, product promotion, and call center analytics functions, and presented the results to the project manager
• Generated reports on customer facing network issues very frequently, through the social media network specially from Facebook and Twitter
• Collected ranks of each page, number of page-views and number of drop-offs

Environment: Agile, MS office- (MS Visio, Word, Powerpoint), Testing, Google Analytics