SUMMARY:

• Senior level Business Analyst with over 20 years’ experience in managing, designing and deploying CRM, healthcare, financial, legal, engineering, regulatory, environmental, Human Resources/Payroll, transportation, public relations, laboratory, and telecommunications systems.
• Experience working with three Fortune 1000 companies.
• Exceptional planning and implementation capabilities.
• Extensive experience in conducting full SDLC from project inception through production support.
• Experience gathering and documenting requirements, developing use cases, working closely with vendors, providing estimates to project managers, and assisting with and coordinating testing efforts.
• Experience mentoring and training other BAs in multiple roles throughout my career.
• While Confidential, trained and mentored new Business Analysts on how to conduct interviews (in - person and virtual), requirements gathering, process flow techniques and designed templates for future departmental usage.
• Confidential mentored new analysts on project team on various aspects of the role as the project evolved.

SOFT SKILLS:

Strong team player with good communication skills, organizational abilities, and multi-tasking capabilities. Extremely versatile and flexible to changing priorities. Ability to vacillate

SKILLS AND EXPERTISE:

Technical: MS Office Suite, Visio, SharePoint, Veronis, MicroStrategy, Aprimo, ESRI, Interfaces, Dun & Bradstreet Financial Modules (17). Performed data mapping of existing core legacy financial systems to new 3rd-party applications.

Methodologies: Agile/Scrum, Waterfall

Industry: Banking, Investing, Telecommunications, Healthcare, Retail

ADDITIONAL SKILLS:

• Identity and Access Management (IAM)AttestationsCompliance
• VeronisSkype for BusinessEquity Capital Markets
• Requirements DefinitionLead JAD SessionsDevelop Business Rules
• Requirements GatheringWorkflow AnalysisData Flow Modeling
• Functional Decomposition AnalysisTrainingCOTS
• Waterfall Software Development Geospatial Analytics SDLC
• Agile Software Development ACH Transactions Online Banking
• Application Access ProvisioningSystem Access ManagementUser Provisioning
• Business AnalysisSystems AnalysisProject Management
• Use CasesCurrent State/Future State Diagrams
• Financial Software ImplementationsHealthcare Software Implementations
• Stakeholder AnalysisVisio 2010SharePoint
• ConversionsFunctional Design SpecsTechnical Specs
• Mobile Development PlatformsWeb Software ImplementationsVisio Technical
• Screen Flow Analysis and DiagramsScreen DesignChange Control
• Test PlansTraining PlansImplementation Plans
• Super User TrainingGo - LivesDeployment
• Integration TestingSystem TestingTesting
• Problem Reporting and ResolutionImplementationsReport Specs
• User Interface TestingParallel TestingQA
• Snapshot Unit TestingRegression Testing
• Report SpecificationsUsability MatricesHL7
• Tier 2 Application SupportHelp Desk SupportCSP
• Go-Live planningTable loadingData Conversions
• Financial AuditsBudgetingChargebacks
• Varian SystemsCross-Walk TablesLate Charges
• Revenue TroubleshootingPre-Implementation Hardware/Software Requirements
• Security Table Setup and MaintenanceFeasibility Studies5 Year Plans
• McKesson MSMSTAR NavigatorMcKesson PHS
• McKesson HPFWHBI ReportingService Desk+
• Paint.NetMcKesson AnsosShiftWise
• PICIS OR Manager BuilderPicis Pre-Op BuildingPICIS SmartTrack
• Picis PACU/Anesthesia Manager BuildingPICIS DB EditorPICIS Customize
• System ArchitectABEND AidFileAid
• System Archival & RetrievalCOBOL IIUltraEdit
• PenPalHand-held devicesConfiguration Diagrams
• BarNONEAlchemyWireframes
• DB2MS AccessASCII
• VSAMISAMVirtual Training
• OS/390Windows XPMVS
• OpenLinkTSO/ISPFLAN/WAN
• FTP3270 EmulatorsOfficeVision
• Improptu WhiteboardingChange ManagementStoryboarding
• MicroStrategyPRIZM SegmentationConneXions Segmentation Full SDLC Documentation MarketingMobility MarketingMOLAP
• CRMAprimo(JIRA)Campaigns and Offer
• Product BrandingExecutive DashboardsSingle Sign-On (SSO)
• Call Center ReportingNet Promoter Score (NPS)ROI
• Customer RetentionMobile Dashboard DesignScope
• ESRI Mapping SolutionsGeospatial AnalyticsChurn Analysis
• Executive DashboardsGoogle AnalyticsSpatial Data Analysis
• Front-End Implementations (Java, HTML5)Back-End Implementations (Financial, Inventory Replenishment
• Interfaces (HL7, API Calls, TCP/IP, FTP)UPSTARTToolTips (Hover text)
• User Security & PermissionsUser Profiles & RolesDashboard Creation
• Lead End User SupportKPI Performance MonitoringChurn / Sales
• Sprint PlanningDaily Stand-UpSprint Retrospective
• Sprint Review Wagile (Combined Waterfall/Agile Methodologies)
• Post-Implementation AnalysisHelp Desk DocumentationHelp Desk Training between Business Analyst, Systems Analyst and Project Manager roles as needed.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Business Analyst (Consultant)

Responsibilities:

• Created artifacts necessary for audit package based on organizational requirements for Attestations related to audit findings regarding Identity and Access Management of confidential information.
• Created Visio Professional diagrams of server configurations of as-is and to-be hardware environments.
• Created Veronis reports for Identity and Access Management computations for users having access to confidential servers and folders.
• Created Excel macros to consolidate large amounts of data for consumable presentation.
• Created process flow diagrams for as-is and to-be Identity and Access Management compliance and auditing approvals for regulatory requirements.

Confidential

Lead Business Analyst (Consultant)

Responsibilities:

• Developed accountability/traceability matrices, derived and aggregated User Stories and Use Case mapping, and developed scope documentation for Multidimensional Online Analytical Processing (MOLAP) solution tool MicroStrategy working with ETL teams to provide relevant data.
• Tested and documented reporting results to determine requirements satisfaction, created training scripts for end user training and data consumption.
• Provided virtual training for basic, intermediate and advanced Visual Insight dashboard creation and Geospatial Analytics for 50+ participants per session.
• Promoted to Lead Business Analyst for end user support mentoring other Business Analysts administering Aprimo requests for analytics. Performed all Access Provisioning for MicroStrategy access. Led over 30 JAD sessions using WebEx.
• Performed research and analysis of deploying Sales and Executive dashboards to mobile devices (iPad, iPhone and Android devices) including configuration diagrams, cost estimates, and LOE with a Work Breakdown Structure. Researched and documented steps necessary for Single Sign-On (SSO) using CSP and configured user authentication using cookies for access provisioning.
• Worked with vendors Google and ESRI to outline an interactive mapping component to the integrated solution. Researched and performed analysis on hosting mobile application on Confidential & Confidential ’s COU site.
• Provided estimates to project manager for business unit involvement in future implementations. Created and modified Microsoft Visio diagrams: Flowcharts (Cross-Functional, Business, Design & Development, Business Process & Process Re-Engineering, Website Maps, Network, Configuration, Dataflow Diagrams, WBS (Work Breakdown Structure), Workflow, Topology, State (Current State, Future State).
• Planned and executed full SDLC for all new projects adhering to BABOK v3.
• Developed process flow diagrams for as-is and to-be scenarios for converting from ad-hoc grid reporting to mobile dashboard viewing of Sales and Marketing metrics.
• Developed and maintained security access profiles for BI tools for each business unit being on-boarded for visual dashboards and grid reporting based on security clearance.

Confidential

Lead Business Analyst (Consultant)

Responsibilities:

• Developed and modified functional design specifications (FDS) for mobile and Web platforms utilizing Microsoft Visio 2010, Paint.Net, Microsoft Word 2010, and Microsoft Presentations 2010.
• Collaborated with developers on technical specifications for HTML 5, C++, and .Net programming languages.
• Worked with offshore development teams to clarify business requirements, workflows, screen flows, current state and future state.
• Utilized SharePoint for document and specification development, re-design, and approval.
• Trained and mentored new Business Analysts on how to conduct interviews (in-person and virtual) and developed business cases to implement process changes, develop training materials, and instructed clients on new processes and procedures.
• Developed traceability matrix for every use case scenario through UAT testing.
• Created business rules for requirements, verified them with subject matter experts (SMEs) and got approvals.
• Led JAD sessions and negotiated prioritization of outstanding requirements with development teams.
• Mentored other business analysts on requirements gathering, process flow techniques and designed templates for future departmental usage.
• Employed root cause analysis to identify issues and develop process improvements that led to cost savings.

Confidential

Business Systems Analyst/Project Manager

Responsibilities:

• Managed budget and resources to make stringent deadlines and successful Go-Lives. Implemented PACU Manager in one-half vendor projected timeline for development and deployment to meet hospital goals.
• Assisted in development and troubleshooting of HL7 interfaces from Siemens Invision via Openlink to the Laboratory (LIMS), Patient Accounting, Billing (DFT), and Admission/Discharge/Transfer (ADT) modules.
• Performed configuration and troubleshooting of real-time variables from Phillips monitors to patient management applications.
• Managed Central Supply and Inventory Management to Lawson financial system and resolved issues with bilateral interfaces.
• Developed all PICIS application user roles and security access updates.
• Developed projected system expansion hardware, software, and maintenance budgetary projections and approved vendor invoices for payment.
• Led all build sessions for my team and JAD sessions for internal and external software customizations.
• Created internal application security profiles and setup access for all new users of 4 applications deployed for JCAHO regulatory compliance.

Confidential

Project Manager

Responsibilities:

• Performed architectural planning and system functionality for customized usage Confidential the hospital, working with Directors to determine requirements for each specialized area.
• Mentored new analysts on project team as the project evolved.
• Developed specialized reporting of staffing levels to meet JCAHO requirements for acuity levels within each of the individualized departments.
• Assisted in troubleshooting and data verification of bi-directional interface to API payroll application.
• Installed and supported ShiftWise internet application to provide automated per diem and agency staffing with approved staffing agencies to reduce manual phone calls and effectively bid for filling position needs Confidential the lowest cost. Implemented Siemen’s Physician Portal web application for outlying physician offices.
• Implemented upgrades to Varian System’s Radiation Oncology application suite including introduction of Rapid Arc beam technology.
• Responsible for interfacing Windows 2000 veterinary propriety software with medical hardware for hematology, chemistry, and electrolyte data.
• Configured digital imaging system with client and patient medical records for radiological consultation by specialists Confidential national universities.
• Implemented LIMS system for in-house laboratory results.
• Developed process re-engineering for insurance reimbursement process and custom reporting.
• Planned, implemented, and tested medical software upgrades and trained end users on new functionality.
• Developed migration schedules and conversion routines for transferring hard copy medical charts to online, real-time computerized patient and client records.
• Troubleshot application issues and provide corrective solutions.

Confidential

Senior Systems Analyst/Project Lead

Responsibilities:

• Responsible for all phases of SDLC from requirements definition, business case analysis, high level design, detail design, Use Cases, systems and integration test plan development, assistance in user acceptance test plan development, implementation plan, and post-implementation plan.
• Provided project management and reporting on a weekly basis, indicating any variations from initial project plan to project deadline with contingency options and proposed problem resolutions.
• Provided detailed project estimates in both staff-hours by platform and estimated costs of hours, hardware, software, communications, and maintenance costs throughout the project lifecycle. Executed project monitoring with adherence to strict deadlines, reporting project status to senior management, and leading team meetings.
• Worked with internal sales department staff to develop new potential revenue opportunities and external clients for EDI, B2B, and EFT products with problem resolution and to enhance client satisfaction.
• Worked in the Systems Development Section with developers on mainframe, client-server, and personal computer platforms to develop batch and real-time systems to meet user requirements for systems deployed internationally. Conducted JAD sessions with Systems Development Section and documented the issues, required research, detailed design outlines, and timelines on 6 projects.
• Developed specifications and coding for Point-of-Sale (POS) equipment used Confidential retailers within the U.S. Performed POS configuration of real-time transaction authentication and override ability via employee badge swipe Confidential retail stores. Wrote specifications for bids by third-party ACH providers ( Confidential and ADP) for electronic funds transfer and automated reconciliation.
• Performed all aspects of SDLC including design for:
• Electronic Check Conversion Confidential retailer point-of-sale that scanned a consumer’s check and created a site draft for ACH from the electronic image of the check.
• Paycheck Accept product used in grocery stores, convenience stores and gambling casinos
• 7-Eleven Vcom development with Mosaic Software, NCR, and Western Union to provide check cashing services and kiosks in over 5,000 stores nationwide for an annual revenue in excess of 3.5 million dollars per year.
• Web-based development application with SQL back-end for major insurance call center that reduced manual phone labor costs by 28% the first full year of production.