SUMMARY:

• Business Analyst with 7 years of experience in business process analysis/modeling, business requirements gathering, database design and development of Web Based, and Client/Server applications.
• In-depth knowledge of creating use case, activity, logical, component and deployment views with rational tools to extract business process flows and workflows thereby helping development and quality assurance teams in understanding the requirements.
• Extensive success in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language UML in an SOA environment.
• Knowledge of regulatory requirements Sarbanes Oxley Specifications Sox , SOA Service Oriented Architecture and OOM Object Oriented Modeling .
• Extensive experience in configuring data mapping between different Databases.
• Extensive experience in developing Use Cases, creating Screen Mock-ups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, Primavera, MS Access, MS Visio, technical assessment tools, Data Warehousing concepts and web design and development.
• Extensive knowledge in SDLC methodologies.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, MS Excel, MS Access, MS Visio, technical assessment tools, MicroStrategy Data Warehouse Data Modeling and Design.
• Results-oriented Joint Application Development JAD Facilitator and meetings coordinator with excellent interpersonal skills.
• Experience in Maintaining Reference Data Management System and Master Data Management System with Service Oriented Architecture SOA .
• Good understanding of the ATG merchandising tool
• Proficient in Unit Test Plans UTP , Integrated Test Plans ITP Extensive experience in User Acceptance Testing UAT .
• Extensive experience in Strategic development of a Data Warehouse and in Performing Data Analysis and Data Mapping from a Operational Data Store to a Enterprise Data Warehouse.
• Efficient in converting the systems database from Sybase to oracle vice versa.
• Highly motivated, result oriented professional with a short learning curve and strong communication skills
• Proficient in creating Use Cases, Sequence Diagrams, and Collaboration diagrams, Activity Diagrams, Class Diagrams, and Business Intelligence Tools etc.
• Assisted the testing team in creating Test Plans and Test Strategy to ensure that the testing accurately reflects the functionality depicted by the Requirements.
• Experience in Service Delivery, Customer Delivery Management, Mobile Content Management, Storefront management, Development Java, 3G Network Monitoring and Testing.
• Extensive experience with process modeling using UML, flow charts, task diagrams, sequence, activity Diagrams and Use Cases.
• Strong Knowledge of Business Intelligence, Data Warehousing and Business Architecture.
• Extensive experience in the development, implementation and integration of strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills.

SKILLS:

EXPERIENCE:

Confidential

Sr.Business Analyst

Worked on developing a new Online banking platform and refining the Credit and Mortgage disbursement application where customers can login to view account details, make payments, transfer funds between accounts, bill pay and update information. Developed the system requirements for the loan origination and commercial lending platform for Mortgage

Responsibilities:

• Gathered Mortgage and online suite requirements from PNC clients and analyzed them
• Used Team Foundation Server to provide source code management, Direct reporting, requirements management, project management for agile software development, build lab management, testing and release management capabilities.
• Performed Functional, GUI and Security testing of the Web based application.
• Held JAD sessions, finalized business requirements prepared functional specifications
• Involved in Inception Phase and prepared logical data models, BRD, supporting document indoors containing essential business elements, definitions and descriptions of the relationships between the actors to analyze and document business data requirements
• Documented various phases of product life cycle, and details of each iteration execution.
• Arranged meetings Managed meeting minutes created Business process flows in BPM.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS visio and IBM Rational DOORS.
• Worked in ETL environment involving Informatics/Data Stage and Business Intelligence tools like Cognos, Business Objects.
• Wrote SQL commands and procedures, to check for newly provisioned Mortgage and credit data for consistency and updated invalid fields with proper value.
• Worked through the testing lifecycle by developing test cases, test plans, manual tests
• On HP Coactively involved in developing, executing and managing User Acceptance Testing UAT .
• Used TSS to process safe secure payments, keep track of all finance billing information.
• Used MS Project for project scheduling, worked with coders in development.
• Used ETL to mitigate the problem of database isolation level lock contention in transaction processing systems caused by attempts to run large, long running, analysis queries in transaction processing databases.
• Effectively implemented the Change Management and Configuration Management process.
• Performed change configuration management and defect management.
• Analyzed business requirements and constructed business logical models.
• Prepared user guide support documentations.
• Expanded existing filing resources, trained team on it.
• Environment: TFS 2012, SQL Server 2012, UML, JAD, Quality Center, Java, XML, FTP, MS-Office 2012, Windows 8,IBM Rational Rose 7.0.

Confidential

Sr. Business Analyst

Stream GMI and data migration was an enhancement project of the legacy clearing and accounting system for futures and options. The objective was to move the mainframe system to the Oracle 11 G into the target client consolidated repositories. The extended enhancement included in the project was to integrate and automate subsequent processes and reduce response time of the system for the exchange traded derivatives.

Responsibilities:

• Created execution roadmap identifying project structure including Multi-generational plan MGP , outlining Project Phases, Project prioritization and Project Kick-off.
• Interviewed business users to elicit requirements and analyzed the feasibility of their needs by coordinating with the Project Manager and Technical Lead.
• Identified and analyzed rules and regulations, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements.
• Contributed in scope definition, performed extensive requirement analysis and functional specifications.
• Involved in requirements scoping and identifying high priority requirements for implementation.
• Extensive work on TSYS platform for creating solutions and providing services for Payments, TSYS1 to TSYS2 platform conversion, with upgrades, enhancements to applications in the same.
• Created Project Risk/Process Failure Modes and Effects Analysis document capturing and prioritizing risks, determining mitigation plans and forwarding the reports for verification.
• Created work plan clearly identifying task level details, resource assignment, project timeline, including Target and Actual start and end dates, showing task completion and overall percent completion of effort.
• Performed initial and follow-up customer's credit review, based on evaluation of their financial statements, D B reports and credit references.
• Created Business Requirements Document BRD providing an outline explaining the customer/business requirements, People Model current/target environment , Process Model current/target environment , Business Use Cases, Information Attribute Requirements, and Security Requirements, Non Functional Requirements Capacity and Performance requirements .
• Identified responsibilities to be carried out, roles to be played by various team members involved in the project and developed roles and responsibilities matrix.
• Used SharePoint to make available the same knowledgebase, tools, templates and documents to all the team members.
• Assisted loan officers in analyzing financial statements and tax returns for businesses and individuals, including existing and proposed debt repayment ability.
• Prepared cash flow analysis and calculations of debt service and debt coverage ratios for loan officers.
• Assessed risks involved in granting proposed credit.
• Worked closely with Developers to review user requirements and understand technical recommendations and constraints, and develop comprehensive and accurate functional specifications.
• Estimated costs associated with the project, identified success factors, objectives, limitations, risk elements and conducted risk analysis to assess the impact of severe outcomes.
• Documented stakeholder's feedback after every iteration, conducted analysis and accordingly incorporated the changes in the next iteration.
• Tracked defects in Quality Centre and worked with QA team to resolve defects.
• Assigned problems to appropriate software development team for bug fixing and other necessary refactoring.
• Prepared UAT test cases created a list of UAT users and conducted UAT along with them.
• Provided support and training to the end users.
• Environment: Windows 7, Oracle 11g, TSYS, Microsoft Office 2012 Tools, Rational Requisite Pro, IBM Rational Rose, Rational Clear Case 7.0, Java, SOAP UI, WSDL, HTML, XML Agile SCRUM methodology.

Confidential

Senior Business Systems Analyst /Coordinator

Founded in 1922, United Services Automobile Association USAA is an AAA-rated insurance and diversified financial services institution presently managing over 81 billion in owned and managed assets. In Fortune 500 companies it ranked 185 in the year 2003.

Implementation and Automation of the Commercial Auto Program

As part of their expansion, USAA has started writing a large volume of Assigned Risk policies that demands the need to automate and mitigate the burden of manual intervention for critical business procedures. The project primarily involved automation of their existing application submission procedures and rating of Assigned Risk policies.

Responsibilities:

• As Project Coordinator monitored and ensured all project milestone dates and related schedules were met.
• Estimate the work and assign the tasks to the respective team members Onsite/Offshore .
• Created business requirements document BRD , use case specifications, functional specification and systems requirements specification SRS .
• Prepared Business process flows, Process maps and high level business requirements for Business Architecture.
• Performed Requirements Gathering and Analysis, used various Elicitation Techniques and ensured that contributors and all key stakeholders were motivated to complete assigned tasks.
• Facilitated JAD Joint Application Development sessions, working sessions, review sessions, brainstorming sessions, walkthrough sessions, stand ups, scrum calls, KT sessions, and offshore meetings.
• Conducted project/phase kick-off meetings to communicate individual roles and project expectations PLC .
• Provided continuous feedback on project status to the team and senior management.
• Assisted the business in evaluating priorities, risks, and costs versus benefits of various solutions.
• Reviewed new system functionality and patched to determine what is applicable and what should be presented to the business for prioritization, across the various Lines of Business, including change management.
• Prepared weekly and monthly team status reports, progress identification reports, risk mitigation reports, production support reports, financial and Corporate Infrastructure reports.
• Conducted functional and technical requirement gathering sessions with Stakeholders, Underwriting Managers and Operations Analysts. Developed model rating algorithms for various vehicle / coverage types for New York CLAD Commercial Auto Limited Assignment Distribution and NY PAP Public Automobile Pool .
• Drafted Functional requirement specifications FRS demonstrating current process and modified procedures for application entry, manual and auto rating processes for various vehicle types.
• Interacted with SME's from the Underwriting team to validate business rules and setting up edit checks for these rules in the applications.
• Gathered requirements to implement rules based environment for calculation of discounts and surcharges that would be expanded based on future needs.
• Responsible for identifying and documenting business rules and creating detailed Use Cases. Created Prototypes to obtain user feedback on implementation of key requirements.
• Prepared documents such as Project Scope, Project Vision, Project Success, Business Requirements, Functional Specification, Data Warehouse Process Flow SQL queries Crystal Reports using MS Office Word, Excel, Visio and dashboards.
• Evaluated user request for new or modified program to determine feasibility, cost and time required, compatibility with current system and system abilities.
• Documented and consulted with users to identify current operating procedures and clarify program objectives.
• Worked closely with the software design team and product managers to analyze and identify system requirements and produce system specification documents from resulting requirements.
• Created risk and issue logs and escalated critical breakpoints. Used Rational Clear Quest for tracking issues.
• Developed user manuals, presentations and training manuals as per project specifications and timelines, installation and operational procedures.
• Maintained the team SharePoint site. Configured and maintained Document libraries, Form libraries created Custom Views. Configured User Authentication to applications and security configurations.
• Developed Excel Tools using Excel VBA Macro code for all the Excel related work.
• Environment: Rational Unified Process RUP , UML, Windows 7, Oracle 10g, SQL 2008 R2, Microsoft Office suite, IBM Rational Enterprise suite, JAVA, J2EE, JSP, HTML, VB Script Excel ,SharePoint, Track.

Confidential

Business Analyst

Responsibilities:-

• Managed the project as Business Analyst to implement Automation Underwriting.
• Launched the business requirement collection approach based on the project scope and SDLC .
• Methodology.
• Worked on Electronic health record system as a web based application.
• Analyzed and synthesized results from Joint Application Development JAD session.
• Well versed with ICD9, EDI 834, 835/837, HIPPA, and claim adjustments, claim processing.
• Claim review, identifying claims processing problems, their source and providing alternative Solutions.
• Clarified client requirements, business needs and project objectives, via feedback sessions and Client meetings, in collaboration with all stakeholders.
• Conducted business analysis, project assessment and feasibility determination.
• Transformed documents to UAT Test Plan, UAT Test Case, and UAT Defect Log.
• Understand and articulated business requirements from user interviews, and workshops and then Convert requirements into technical specifications.
• Assigned work to team based on the client requirements.
• Environment: Microsoft Office 2007 Suite, IBM Rational Rose, UML, SQL Server 2008 R2, Windows 7, Load Runner.

Confidential

Business Analyst

Responsibilities:

• Served as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.
• Analyzed administrative healthcare data, methodologies, and business logics and made recommendations based on analysis findings.
• Created Business Process Models using RUP to document current business process.
• Consulted with and supported internal stakeholders throughout the product development lifecycle.
• Mapped detail codes into various categorizations required by products.
• Executed quarterly code table maintenance processes that supported production products.
• Gathered information using questionnaire survey method, conducting JAD sessions, interacting with Subject Matter Experts users.
• Developed and maintained Requirements and System Specification Documents.
• Created and reviewed Functional Specifications, Project Schedules and Test plans and also involved in testing and validation activities.
• Created process documentation, release notes, and other project artifacts.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams and topologies using MS Visio.
• Created Use-Case Models to depict Actors and Use-Cases in various Business Processes and identification of Basic/Alternative flows and definition of preconditions and post conditions of the system.
• Assisted in the End-to-End testing on the release version of the software application and identified GUI bugs and logged them into Rational Clear Quest.
• Managed all the project artifacts in SharePoint and created versions of the documents to maintain history.

Tools used: MS Visio 2007, MS Project 2007, MS Office2007

Confidential

BusinessSystemsAnalyst

Description:

Web application designed to implement multilingual event calendar software. The application provides facility to display events on the calendar with different languages and formats. The administrator can store the events and its detailed description according their dates into the database and the user can view these events by just clicking on the particular date in the calendar. The major advantage of this software is it supports normal Gregorian calendar format along with other languages like Hijari and Islamic calendar formats. This software can be also extended to support other calendar formats.

Responsibilities:

• Requirement Analysis using user requirement specification URS , Test Planning, Test Scenario preparation, Manual Functional and Regression testing, System Integration testing.
• Test execution of many Business Critical Projects. Writing Test scenarios for major functionalities.
• Reviewed test scenarios test case, executing test cases. Effort Estimations.
• Prepared test assets such as templates, documents and reusable test scenarios etc.
• Defected free delivery to clients. Have involved in End to end Functionality Testing.
• Adhered to the quality process as specified by the client and Interaction with client.
• Provided UAT Support. Causal Analysis and Review of causal analysis.
• Learned and sharing basic telecom related concept including technologies, architectures, terminologies, processes, government guidelines from TRAI and updates in telecom domain, with the team.
• Monitored and helping other team members in Testing. Handling CRs and SRs, conducting sessions to new joiners.
• Environment: MS Office 2007 suite, IBM Rational Rose, Rational Tools, Windows NT, Oracle8i, Clear Quest, Manual Testing, Quality Center, Test Director, QTP, XML, Java script, VB script, C ,Java.