SUMMARY

• Business Analyst with more than 8 years of experience supporting business solution software and analysing business operations. Aiming to utilize my strong prioritization skills and analytical ability to achieve the goals of the company.
• Possess a B.A. in Business Administration and certification of competency in Business Analysis.
• Performed planning and development of Test Plans, Test Cases and Test Scenario to meet product s business requirements.
• Defined and conducted User Acceptance Testing (UAT), Requirement Traceability Matrix (RTM), test Cases, analyzing bugs, interacting with QA / dev teams in fixing errors.
• Comprehensive knowledge of industry standard methodologies like Iterative System Development Life Cycle Process as per RUP (Rational Unified Process), SDLC (System Development Life Cycle), Oracle Identity and Access management suite (OIM, OIA) and of various tools, including Rational Tools.
• Expertise in preparing Business Requirement Document (BRD), Functional Requirement Document (FRD), System Requirement Specifications (SRS), System Design Specification (SDS) and defining project plans.
• Extensive knowledge of UML modeling, Drawing Sequence Diagrams, Flow diagram and Activity diagram using tools such as Microsoft Visio and Rational Rose.
• Extensively used rational tools for creating use cases, version control, defect tracking and reporting and applied the Rational Unified Process in the system development life cycle.
• Implemented and experienced in various QA methodologies.
• Possess strong knowledge and understanding of IT Governance, Risks and Compliance (GRC) domain processes.
• Hands on experience of Data Manipulation, Performance Testing on SQL and MS - Access using SQL Scripts.
• Project Coordinator/Business Analyst experience in the Healthcare & Insurance industry.

TECHNICAL SKILLS

UML Tools: MS Visio, MS Project, Business Objects

Requirement Management Tools: Requisite Pro, Clear Case/ Clear Quest

Testing Tools: Quality Center, Test Director, Win Runner

Databases: Microsoft SQL Server, MS Access

Languages: SQL, C, C++

Web Technologies: HTML, CSS, XML

Operating Systems: Windows 7/XP/2003 Server/NT

Others / Reporting Tools: Microsoft Office Suite, Agile, RUP, UML

PROFESSIONAL EXPERIENCE

Confidential, Oakland, CA

Responsibilities:

• Develop business architecture using requirements such as scope, processes, alternatives and risks and gathered requirements by interviewing the various business involved.
• Conducted Root Cause Analysis, Time studies, Process Mapping exercises, performance and risk matrices etc. using various tool sets.
• Analyzed existing system logic difficulties and revised them as needed.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation.
• Communicate client s business requirements by constructing easy - to-understand data and process models.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them.
• Assisted in building a business analysis process model using Rational Rose and Visio.
• Collaborated with project manager to organize training material and write user manuals.
• Facilitated project meetings, reviews, walkthroughs, and customer interviews to gather requirements and relevant information for Business analysis.
• Experience in ticketing system through Salesforce and building CRM processes.
• Experienced with project management, planning, Issue/Risk management, budget and resource management, Executive reporting.

Environment: SDLC, Agile, MS Visio, MS SharePoint, MS Office, MS Project, CRM.

Confidential, Pleasanton, CA

Responsibilities:

• Primary responsibilities involved documenting functional specification, detail design, implementation and prepared detail functional specification.
• Validate the result using PL SQL inOracle SQLDeveloper andTOAD.
• Gathered requirement from the business side. Conducted JAD sessions with stakeholders to analyze needs, requirement and resources.
• Prepared release notes for each job. Came up with methods to reduce risks of releasing new upgrade to the system in production by doing a controlled of new features (upgrades).
• Actively involved in developing web - based system framework to process new business applications electronically.
• Played a key role in the planning, testing and implementation of system enhancements and conversions which measured the success/failure/demand for new or existing features.
• Prepared test scenario and test cases. Reviewed and updated test cases, test scenario and conducted unit testing in development and production.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams.
• Monitored client expectations and skillfully negotiated with them and assisted informational needs in mapping of Test Cases and used MS Project to maintain the project schedule and track its status.
• Supported the business and the technical team in the product development and delivery process with successfully managing cross- departmental relationships.
• Coordinated with otherQAand user acceptance testing for testing purpose.
• UsedSQLto test various reports andETLload jobs in development, QA and production.

Environment: Oracle, Toad, PL/SQL, SQL, Microsoft Visio & Excel, ETL, MS Project, SDLC.

Confidential, Houston, TX

Responsibilities:

• Involved in the design stages of the Application and participated in the meetings with the business analyst and the development team.
• Involved in the meetings with business process owners, SME (subject matter experts), and marketing team for requirements gathering in definition stage
• Worked with the development team to ensure that the testing issues are resolved.
• Involved in getting a new feature called as Ambassador Accounts on the NFB Online architecture. This involved the integration of both corporate and personal clients who were interested in this new functionality.
• Worked on Accounts Receivables, Accounts payable, General Ledger, Financial accounts, and revenue accounting.
• Designed and developed all Use Cases and UML models using MS Visio.
• Developed Sequence Diagrams, Activity Diagrams.
• Designed and implemented basic SQL queries for QA testing and report / data validation.
• Conducted interviews with key business users to collect requirement and business process information.
• Developed business process models in RUP to document existing and future business processes.
• Performed extensive requirement analysis including data analysis and gap analysis.
• Responsible for the release review and design review with the management and the UI design team.
• Used UNIX command to work on there operating system.
• Worked on different database like Oracle and Teradata to check the data consistency.
• Performed the load testing fro oracle to Teradata by creating log files.
• Partnered with the technical areas in the research and resolution of system and processes.
• Analyzed research on operational procedures, methods and recommend changes for improvement with an emphasis on automation and efficiency.
• Was in group with the Architecture team and involved in designing the entire Testing Process.
• Designed and Developed Test Cases according to Functional Requirements and design specifications of the application.
• Performed End to End testing to assure user friendly workflow.
• Involved in part of a team developing Test Plan in User Acceptance Testing.

Environment: Java, HTML, JavaScript, Ab initio, Teradata, Windows XP.

Confidential, Southfield, MI

Responsibilities:

• Interacted with Users and Stakeholders to identify business system needs, evaluated solutions for business problems
• Worked with SME s of different groups to gain detailed knowledge of Investments and Capital Market and to understand the cross impacts of the system
• Analyzed and documented information system requirements and the corresponding impact on business processes
• Studied the Business Requirement Document (BRD), supporting documents containing essential business elements, detailed definition and description of the relationship between the actors.
• Designed and developed Use Case Diagrams, Activity Diagrams, and Data Flow Diagrams to define the Business Process.
• Analyzed the data entity relationships and worked on multiple short - term projects in between.
• Worked as a team with other business analysts to make object oriented model of the application and created use cases.
• Conducted JAD sessions to allow different stakeholders to communicate with each other, resolve problems at early stage.
• Worked on the Functional Requirements Document (FRD).
• Hands on experience in working with active directory, to give privileges and access to the users according to their roles and designations.
• Worked on identifying risks and compliance policies of the firm.
• Conducted interviews with various business users to collect requirement and business process information using MS Visio.
• Designed and developed project document templates based on SDLC methodology
• Prepared detailed design documents to translate business process effectively for developers and product managers using MS Visio.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).

Environment: MySQL, Active Directory, Rational Rose, SDLC, UAT, UML, MS Office, MS projects, MS Visio.

Confidential

Responsibilities:

• Captured Business Requirements from end users, and created Business Requirements Document and a Functional Specification Document.
• Used techniques like brainstorming, conducted meetings and held JAD sessions with development, database and business teams to clarify requirements, elicit technical details and finally conduct walkthroughs for system analysis documents.
• Capture business rules for routing of workflow items based on key business data elements
• Capture requirements for Management Reporting for workflow and productivity
• Create Use Cases for Claim Adjuster actors to run reports and process workflow items
• Support development of a Security Rule Base to define Roles within the new system
• Coordinate between Technical, Business and QA teams for verification of information and facilitate
• Participated in Requirement Review meetings with the Business team, QA team and development team communication
• Coordinated with end - users, developers and Business Analyst and provided status reports to the Project Manager.
• I was also instrumental in defining reporting requirements for management.
• Recommended prioritization and potential corrective action for the defects.
• Extensively worked on MEP in determining the eligibility for members.

Environment: UML, M.S. Visio, Agile/Scrum, JAD, MS SharePoint, MS Project, MS-SQL, SDLC, MEP.