SUMMARY

• Over 9+ years of IT industry experience working as Business Analyst, Scrum Master, Business System Analyst with expertise in Healthcare, Insurance, and Automobile, Finance industry.
• Creative and innovative thinker, team player with excellent communication and analytical skills, bringing energy, enthusiasm and leadership to problem resolution
• Comprehensive knowledge of Software Development Life Cycle (SDLC) including Requirements, Analysis/Design, Development, and Testing.
• Proficient in creating UML Diagrams including User Stories, Product Backlogs, Use Cases Diagrams, using Rational Rose and MS Visio.
• Experience in defining Test Cases, creating Test Scripts, analyzing bugs, interacting with QA / dev teams in fixing errors and User Acceptance Testing (UAT)
• Proficient in establishing Scrum Processes in the team and Product Owners and run the Scrums efficiently.
• Experience writing SQL queries and optimizing SQL queries.
• Extensive experience in Requirements gathering using interviews, JAD sessions, BPMN/UML models; experience in documenting business and functional requirements (BRD, FRD); effective verbal and written communication skills
• Relational database experience includes ORACLE, MS SQL SERVER.
• Experienced in Data Analyses, Data Mapping using SQL and UML diagrams
• Successfully provided UI design using wire frames, mockups supplemented by functional requirements
• Proficiency with Web CMS tools like Ektron & SharePoint.

TECHNICAL SKILLS

Operating Systems: Windows XP/7,8,10, Mac OS

Agile Tools: RallyDev, Excel, JIRA, TFS

Databases: ORACLE SQL, MS SQL SERVER;

ETL, Date Warehousing: Excel, Visio

Business Intelligence: SSRS, SSAS, Tableau, Cognos

Test Management Tools: HP ALM, Mantis,HP Quality Center

UML/BPMN models: Visio, Rational Rose

Documentation Tools: MS Word, MS Excel, MS PowerPoint

Requirement/Defect Tracking Tools: RequisitePro, VersionOne, Kanban, Pivotal Tracker

PROFESSIONAL EXPERIENCE

Confidential, Richmond, VA

Sr. Business Analyst/Scrum master

Responsibilities:

• Interacted closely with the business users along with the administration and management to gather business requirements and analyze the functionalities to be incorporated into the system.
• Conducted demos and walkthroughs for confirming business requirements .
• Designed User Interface Documents using Snag IT and MS Visio.
• Developed EPIC’s from the Themes and Documented the Product Backlog for the release.
• Presented and Detailed Product Backlog Items to the Scrum Team in the Sprint Planning Sessions and assisted them in arriving at the Story Points for the User Stories.
• Reviewed User Stories and Acceptance Criteria with the team
• Facilitated Demos of the software output of each Sprint and assisted Business in making Decisions on the release during the Sprint Review Meetings.
• Conducted requirements Churns between Sprints to update the product backlog.
• Arranged interviews with all the stakeholders to review and understand the gathered business requirements.

Confidential, Atlanta, GA

Senior Business Analyst

Responsibilities:

• Gathered requirements through a series of interview sessions and group meetings with the identified users and developers to design, build and release the Public facing Website.
• Conducted Joint Application Development (JAD) sessions with stakeholders throughout the Project to resolve open issues.
• Performed HL7 standards analysis and documented the enhancements to meet the end state requirements.
• Produced Visuals for the application using Azure tool and created Use Cases, State diagrams, Sequence Diagrams and Activity Diagrams.
• Developed EPIC’s from the Themes and Documented the Product Backlog for the release.
• Presented and Detailed Product Backlog Items to the Scrum Team in the Sprint Planning Sessions and assisted them in arriving at the Story Points for the User Stories.
• Reviewed user Stories and Acceptance Criteria with the team
• Assisted the Scrum Master in Creating and Managing the Release Planning Documents in the VersionOne and Share Point Repository.
• Assisted Scrum master in Developing the Task Sheet and Burn down Charts using the JIRA tracking tool.
• Facilitated Demos of the software output of each Sprint and assisted Business in making Decisions on the release during the Sprint Review Meetings.
• Conducted requirements Churns between Sprints to update the product backlog.
• Conducted Analytics and Assessments to derive the Team Velocity based on the various sprint outputs.
• Worked with dependent teams to resolve issues and gathered the necessary data.

Confidential, Atlanta, GA

Scrum Master

Responsibilities:

• Worked with the Product Owner to lay out the Product Backlog and Scrum Ceremonies.
• Assisted Product Owner in putting the Scrum Team Together for the initiative.
• Conducted the Sprint Planning Meetings and Daily Scrums to ensure Progress of the Project.
• Mentored various teams on SCRUM methodology and helped the company transformation in to an Agile Development model
• Got a chance to guide and mentor the team with the importance of iterative development
• Collaborated with Scrum team to ensure smooth development and testing cycles for the tasks.
• Facilitated discussions between Business and PO; PO and Scrum Team for smooth transition of knowledge and requirements.
• Developed the Task Sheet and Burn down Charts using the JIRA tracking.
• Participated in Web Content Management Sessions with Content Engineers and Clarified Requirements
• Assisted the Scrum Team in Devising the Tasks for Web Development and App Development
• Facilitated Demos of the software output of each Sprint and assisted Business in making Decisions on the release during the Sprint Review Meetings.
• Facilitated Requirements Churns meetings between Sprints to update the product backlog.

Confidential, NYC

Business System Analyst

Responsibilities:

• Developed detailed work flow document and Process flow diagrams in the initial Analysis and supported the Product Owner.
• Gathered user requirements by interviewing focus groups and brainstorming with SMEs, Business users and Product Owners.
• Created targeted questionnaires for SMEs to refine requirements and translated into business rules
• Ensured that functional team understands requirements to implement the Pure Play Optimization Rules Station.
• Reviewed and revised a comprehensive list of Retail and Pure Play Pharmacies, to include them in the rules Station, with the help of the SME.
• Used JIRA tracking tool for maintaining product backlog.
• Worked in coordination with the Legal standards department to incorporate mandatory and specific State laws, related to sale and distribution of Specialty drugs, in to the Rules Station.
• Conducted Gap Analysis to determine ways that allow AWP pricing for one client and a different price basis for another client.
• Created Release Tracking Document in order to track the necessary changes.

Confidential, Montvale, NJ

Business Analyst

Responsibilities:

• Created Process Flow Document and designed high and low level Process / Activity Diagrams using MS Visio.
• Performed Workflow analysis and task Analysis for various operational teams in the company.
• Performed GAP analysis and Impact Analysis involving the current state and proposed state.
• Worked Closely with Application Architects and Business teams to converge on requirements for the New Workflow Management System and Content Management System.
• Assisted Business Analysts in development of the FRD and other relevant Documentation.
• Identified the key business processes to model by analyzing the requirements and modeling using MS Visio
• Worked in a team to develop use cases for their newly added application layout. I understood all the business processes related to newly added layout and designed use cases that helped Application developers to build application.
• Prepared logical Data Models that contain set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Participated in various sessions with Business to understand the business rules and to come up with naming conventions to standardize the data.
• Played a key role in the user acceptance testing (UAT), and implementation of system.

Confidential, GA

Offshore Business Analyst

Responsibilities:

• Interacted closely with the Business users along with the administration and management to gather business requirements and analyze the functionalities to be incorporated into the system
• Participated in JAD sessions / conducted interviews for analyzing business requirements and reviewing them with business and technical teams
• Identified all necessary Business and System Use Cases from requirements, created UML diagrams, including Use Case Diagrams, Activity Diagrams and Data Flow Diagrams using MS Visio.
• Attended demo sessions to understand existing system functionalities
• Arranged interviews with all the stakeholders to review and understand the gathered business requirements
• Created and explained the Functional requirements to the Development Teams
• Conducted Demos and walkthroughs for Confirming Business requirements
• Developed UAT strategy, UAT Plan and facilitated UAT
• Verified and validated all build or release related issues and resolved them through discussion with business analysts with users’ approval.