Personal Profile

Business professional with experience in corporate real estate, non-profit and telecoms sectors with solid career experience. Self-starter with proven analytical skills and an excellent understanding of managing projects, keen to take on the daily challenges of working for a dynamic organization to benefit from my strong analysis experience.

Experience

Confidential

Strategic/Enterprise wide BA

• Work directly with business users to identify and document business requirements and processes, producing use cases, process flow diagrams and conceptual solutions for business problems using an understanding of the business and knowledge of industry-specific and enterprise-wide technology drivers.
• Work with the business to document existing business processes, to identify and suggest areas for improvement.
• Strong experience utilizing use cases to analyze, define, and document business requirements and application scenarios.
• Strong experience with activities, tasks, practices and deliverables associated with eliciting and clearly defining and documenting required business functionality as well as information requirements.
• Knowledge of approaches, tools, techniques for recognizing, anticipating and resolving organizational, operational or process problems.
• Document business cases, system requirements, business processes, use case modeling/diagrams, and test plans/cases independently.
• Develop test plans, conduct SIT testing with internal IT team, as well as leading UAT with project team and end users.
• Mentor junior team members.
• Build and establish healthy relations and partnerships with clients, vendors and peers. Customer service focused.

Key Projects Include:

Confidential

• As the first BA to work at the Legion, I developed and introduced a BA methodology based on the IIBA BABOK to ensure continuity across the organization.
• Managed project for the entirety of the project life cycle from working on the project scope and writing the business case to successfully delivering the project using Prince2 project management methodology for the project management and following an internal BA methodology based on the IIBA BABOK.
• Elicited requirements from stakeholders, created specifications, developed project documentation, user guides and training materials for all projects during my employment.
• Thorough understanding of Software Development Life Cycle SDLC involved in all phases from planning to the implementation stage.
• Experience in conducting GAP and SWOT analysis.
• Team player with strong analytical, interpersonal and problem solving skills.
• SIT and UAT experience, as well as writing test plans and Test Cases from Use cases
• Superior communication and stakeholder-interfacing skills, both written and verbal.
• Proven track record of negotiating, building and managing strategic relationships.

Key Projects Included:

• Business Analyst/Project Manager, e-commerce Site Development Project. Elicited, analyzed and documented requirements on this project to develop and implement a new e-commerce store on to a more robust platform for the trading arm of the organization, migration to a new data center, and integration with new 3PL supplier's WMS and internal systems. The site generated 1 million pounds in the first three months.
• Managed a team of 20 over a distributed environment to replace the existing e-commerce site with a more robust platform, using Jira on the supplier side.
• Complete redesign for which I developed wireframes as the basis for UI requirements, wrote 32 use cases, and specification documents following elicitation.
• Tendering, selection and full integration with a new 3PL supplier's bespoke Warehouse management system WMS system as well as internal fundraising database and Sun accounting system.
• Tendering, selection and upgrade of system with new software supplier while identifying transitional requirements for migration.
• Analyzed documentation to ensure ecommerce site built would meet government mandated regulations and full compliance with the Equality Act and Charity Commission.

Business Analyst/Project Manager,

• Budgeting System Development Project. Elicited, analyzed and documented requirements on this project to develop and implement a new zero based budget ZBB system.
• Conducted requirements walk through with a team of 20 to ensure that the requirements had been accurately captured which resulted in the on time and within budget delivery of the ecommerce.
• Conducted usability testing with a local university, to ensure ecommerce front end met the needs of our customers and did not discriminate against the disabled.
• Observed and interviewed 8 call center staff to document and model as is processes and document for the project sponsor where current processes were causing delays, and suggesting areas for improvement and better ways to minimize delays by process improvement and making small amendments to the system to make order processing quicker and more efficient.
• Performed Enterprise Analysis by developing a business case and feasibility study.
• Replaced an inefficient budgeting process with an automated system within the SharePoint 2010 environment utilizing K2 for workflow, which allowed the budget submittal time to be cut by 50 .
• Elicited requirements via stakeholder interviews, workshops, observation and use case development to gather an understanding of business processes and requirements needed to improve the existing budget submittal processes and the system as well.
• Established good working relationships with a distributed project team, delivering within time and budget, to meet the stakeholder's requirements.
• Prepared test plans UAT/System testing from Use cases, coordinated testing with project team and carry out application testing as required.

Business Analyst,

Confidential

• Aligned stakeholders from 3 departments on a common understanding of the To-Be process of the volunteer recruitment process and its working practices with the Contact Center. Resolved conflicting requirements during this process. Streamlined the process by analyzing as-is process and developed ways to automate manual and incomplete processes by enhancing an existing system.
• Elicited requirements using interviews, workshops, document analysis, observation, use cases, and brainstorming.
• Developed requirements specifications.

Business Analyst,

Confidential

• Engaged development team early on in the elicitation process regarding alternate solutions that meant that the project could realize further savings using shared infrastructure.
• Elicited requirements using interviews, workshops, document analysis, observation, use cases, and brainstorming.
• Developed a business case and requirements specification.
• Performed stakeholder analysis using a RACI matrix. Further developed the stakeholder communication plan following the analysis to ensure appropriate level of communication was provided.
• Analyzed the PA volunteer communication and management process across the enterprise to build a view of the operation. Developed the business case, which defined the scope of the project and included both tangible and intangible benefits to assist the executive board's decision regarding project viability.

Confidential

• Proven track record of negotiating, building and managing strategic relationships with colleagues and suppliers.
• Elicited requirements from stakeholders, created specifications, developed project documentation, user guides and training materials for all projects during my employment.
• Tracked all projects within the department to ensure they remained within budget and time. Forecasted potential slippage, tracked workload of project team, tracked and communicated risks, escalated issues that arose and maintained stakeholder engagement during the project life cycle
• Developed reports for the business from data in the JD Edwards accounting system using SQL scripting and delivering via Microsoft Reporting Services.
• SharePoint Administrator for intranet and corporate website.
• Evaluated vendors/solutions. Managed IT provider relationships, maintained budget for suppliers/providers, negotiated new contracts and renegotiated existing contracts
• Assisted in the development of a project framework based on Prince2 for the company and subsequent training of employees on the framework with templates.

Key Projects Included:

Confidential

• Elicited requirements for the development of a new company website utilizing MOSS 2007 CMS . Conducted brainstorming sessions, interviews, and workshops with the team.
• Engaged developer early on in project as technology to be used was decided by the business before project kick off. External supplier used to design the wireframes for the website, which required close management to ensure the designs were feasible for chosen technology.

Confidential

• Elicited and documented requirements for the internal employee intranet using MOSS 2007.
• Elicited user requirements using interviews, questionnaires, and workshops.
• Documented As-Is processes from HR, Property, Health and Safety and Quality teams as well as business activity model to identify gaps in employee communication.
• Modeled To-Be process using, BPM in swim lane/activity diagrams, with departments for amended processes.
• Conducted UAT with teams around the business to aid adoption of the intranet, and to test for usability.
• Wrote training manual that was adopted as part of employee orientation. Trained end users to use and manage their own sites and workspaces.
• Managed external team of 2 developers and 1 designer. Further managed an internal team of 5 from communication and IT teams.
• Prepared and managed business case and project plan. Delivered project on time and within budget, with an 80 adoption rate.

Confidential

• Elicited and documented requirements for iQ, a bespoke quality management system to assist in obtaining our ISO 9001 certification. Certification was obtained successfully.
• Elicitation was conducted using workshop, interviews and document and legislative analysis.
• Developed test cases and conducted UAT.
• Wrote training module for system and conducted training for quality team.