Business Analyst Resume PA - Hire IT People

SUMMARY

Digital Business Analyst

TECHNICAL SKILLS

Microsoft Word, Excel, PowerPoint, Outlook, Lotus Notes, JustInMind, Indigo Studio, Google Analytics, Retail POS System, BigCommerce, JOOR
MS Access, SharePoint, Project Server, HP ALM, ServiceNow, MySQL, HTML, CSS, PHP, SDL Web 8, SDLC, Waterfall, Agile
Net Beans, VMware Workstation, ERD, Remedy, Adobe Photoshop

PROFESSIONAL EXPERIENCE

Confidential, Bala Cynwyd, PA

Digital Business Analyst

Responsibilities:

Collaborate with internal team and business units to design responsive mockups and prototypes for PHLY.com using Indigo Studio.
Utilize Google Analytics to identify improvement opportunities for the presentation of content and enhance layout behind the login to promote self - service options. Initial successes include consolidation of 6 Claims pages to 1 and 40 About Us pages to 5.
Present design concepts and deliverables with detailed documentation to business units and internal team to ensure the needs of the business, developers and quality assurance are all met.
Research best practices and web design trends to stay current and compliant with web standards.

Confidential, King of Prussia, PA

Digital Business Analyst

Responsibilities:

Served as the primary liaison between franchisees and SpringboardRetail to assist with the integration of QuickBooks, JOOR, MailChimp, ThirdShelf and BigCommerce to enhance store functionality.
Created, analyzed, and managed budgets of $300,000 for new store openings based on cost analysis to ensure accurate financial plans for each boutique.
Analyzed income statements and sales reports to improve financial performance and cost reduction for 30+ franchisees.
Conducted monthly training sessions of 8-10 new franchisees and managers on SpringboardRetail, ThirdShelf, BigCommerce and JOOR.
Assisted in launching new revenue streams such as BigCommerce, community events, and loyalty programs.
Communicated with internal divisions to gather requirements, created project plans, and scheduled meetings to meet functional goals.
Translated data into meaningful and easy to understand formats for all stakeholders.

Confidential, Philadelphia, PA

Business Analyst Intern

Responsibilities:

Prepared business requirements and presentations for Store System projects such as EMV (Europay, MasterCard, Visa) and NCL (NewComLink).
Designed a mobile prototype dat tracked vehicle servicing and presented to executive team to offer solutions for POS and e-Commerce initiatives.
Conducted ad-hoc testing on numerous builds and collaborated with QA in development of accurate and complete test plans for planned changes.