SUMMARY

• Around 4.5+ years of experience as Business Analyst with the complete understanding of Software Development Life Cycle (Agile - Scrum, short iterations) and a complete understanding of Software Requirements Analysis, Systems Analysis and Design, Documentation and End-user training.
• Complete understanding of Insurance, Vehicle Management (pre-sales process for different vehicles, test drive management) and Salesforce Administration.
• Excellent skills in gathering requirements and creating a Business Requirements Document (BRD) and Functional Requirement Specification (FRS) documents.
• Proficiency in business process mapping, requirement study defining the various specifications for application implementation, and client interaction for resolving concerns.
• Confident, pro-active, analytical, fast learner, assertive, detail-oriented candidate with excellent multitasking capabilities to perform exceptionally in ever changing and stressful environments.
• Expert in developing effective work relations with client teams to understand and support requirements, scope & prioritize projects, develop strategy to implement technology solutions, and effectively manage client expectations.
• Exceptional organizational, interpersonal and leadership skills with goal-oriented attitude to motivate the team as well as work independently.

TECHNICAL SKILLS

Tools: Rational RequisitePro, MS - Project, Word, PowerPoint, Excel

Process Modelling Tools: Bizagi Process Modeler, Visio

Wireframing Tools: Balsamiq MockupsTesting Tools: HP Quality center, Jira

Databases: Oracle11i, Access, DB2, SQL server

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Gathered requirements and documented BRS and FRD.
• Wrote user stories and acceptance criteria.
• Met with customers for customization requirements.
• Designed wireframes for web and mobile app.
• Worked with the UI team to explain the client’s requirement.
• Documented As-Is process flows to understand the gaps in the current and the To-Be system(s).
• Prepared Mind Maps to explain functional requirement.
• Defined project milestones and work breakdown structure.
• Met with the stakeholder and SMEs to understand the problem in the current system.
• Gathered requirements through one-on-one interviews, group interviews and JAD sessions.
• Prepared story boards and use cases based on the analysis of business scenarios.
• Redesigned and documented the current and to-be business processes (BPMN 2.0).
• Performed GAP Analysis.
• Documented Context Diagrams, State Diagrams, Sequence Diagrams and Activity Diagrams.
• Documented User Guides for Vehicle Management Portal.
• Assisted in documenting Database Design and Integration Design Document.
• Documented requirement matrix Documented Plan requirement document.
• Acted as a liaison between Mahindra team and Confidential teams.
• Reviewed and documented the test cases.
• Documented Business Requirement Document (BRD), Functional Requirement Specification (FRS) and NFR.
• Managed change requests.
• Led customer demos.
• Defined and documented Acceptance criteria.
• Assisted in the designing wireframes using Balasmiq Mockups.
• Documented Audit Events that will be recorded when the user will perform any action in Vehicle Management Portal.
• Created test plans.
• Facilitated UAT and used HP Quality Center for defect tracking.

Confidential, New Jersey, USA

Business Analyst/ Business Process Modeler

Responsibilities:

• Organized JAD sessions for requirement gathering for reports.
• Evaluated the information gathered from multiple sources to refine it into business requirements
• Documented high level process flows and low level process flows to define Enterprise Architecture’s involvement and role based on the RASCI chart.
• Documented Architecture Review Process.
• Documented solution to be presented to Architecture Review Board.
• Documented Business Requirements Document and Functional Specification document.
• Documented and maintained requirement matrix.
• Maintained schedule and kept project resources on track and within budget.
• Used MS Excel and Access to extract, administer and manipulate large data & created SQL queries to retrieve data from data base.
• Assisted in documenting test plan, documented test cases and performed UAT.
• Assisted in database design document. Prioritized Sprint backlog. Defined acceptance criteria.

Confidential

Salesforce Business Analyst

Responsibilities:

• Coordinated meetings with the project sponsor, SME, database administrator to understand high level business requirement, business case, SOW, go-live date.
• Developed the project scope document and finalize it with the external customer.
• Defined and documented Dependencies, Decisions, and Assumptions during the project planning workshops.
• Communicated with the Internal Production team.
• Facilitated and coordination the UAT release.
• Drove project timelines, ensuring all deliverables are met and completed on time.
• Reviewed requirements for managed packages in sales force.
• Tested along with the developers.
• Met with customers for customization requirements.
• Assisted team members involved in the application development for the better understanding of the business and providing direction to staff to complete deliverables.
• Provided training through direct communication or webinars to marketing, sales, support staff and customers to explain new module feature and its working.
• Created Users, Profiles and Roles.
• Defined security access.
• Documented and designed process for workflows and triggers.
• Reviewed Data Model for Custom and Standard Object and Fields.
• Documented changes to the design and implementation of Salesforce.
• Involved in UAT testing along with the testing team regularly
• Analyzed business requirements and segregated them into high level and low level Use cases, different kinds of UML diagrams.
• Gathered requirements and prepared business requirement documents (BRD).
• Conducted functional requirement specification and User requirement specification reviews and walkthroughs with designers, developers and stakeholders.
• Involved in performing UAT.
• Created user stories.
• Worked with QA team to review the test scripts against functional specification and helped them create test scenarios which would test the system end to end.