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Business Analyst Resume

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SUMMARY

  • me have overall 10 years of experience in Business Analysis, Solution Design, Project Management, Product Mangement, Entrepreneurship, Start - ups, Change Management, E-commerce, System Deployment, User Training and System Support. me’m seeking new challenges in innovative product designing and development, enterprise IT system designing and IT management.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

  • Process change request, Requirement Analysis
  • Solution designing, Process re-engineering
  • Redesigning billing process, Requirements to drive teh design or review of test cases
  • UI/UX Mock-ups, wire framing and prototyping
  • Using Axure to generate mock-ups, wire framing and complete prototype
  • Business and functional requirements documentation
  • Dealing with IT development, Account Managers, Third Party vendors, offshore offices and VPs to discuss and design teh requirements/functionalities
  • Manage project scope, acceptance, testing and deployment
  • Redesign/overhaul teh UX of eCommerce platform
  • Process Redesign customizer for marketing and media items
  • Introduced new payment method for ARB/Subsciption using third party API, Design teh whole process for it
  • 6 Level mega sub menu solution designed rarely used in eCommerce or any online platform for 50 fortune 500 clients
  • Design and deployed new Header and Profile menu for 50 fortune 500 clients
  • Redesign teh whole item search and checkout process.
  • Documentation of teh process, mock-ups and designs of teh functionalities using Axure and other design tools
  • Documenting Use cases for teh test cases for QA department and managing through Microsoft TFS
  • Testing of teh new features and functionalities of product
  • Successful deployed and launched teh new ecommerce platform

Business/Product Analyst

Confidential

Responsibilities:

  • Requirement Analysis
  • Solution and functionalities designing
  • Requirements and process documentations
  • Web & mobile app architecture
  • UI/UX (Adobe, Illustrator, Proto.io, justinmind etc)
  • Agile methodologies for development
  • Mockups and wire framing (Adobe, Illustrator, Proto.io, justinmindetc)
  • Managing development of teh product (Trello)
  • Market Research
  • Innovation Management
  • Marketing strategy of teh product
  • Outsource Management
  • Product Testing & Maintenance
  • SEO Management
  • Google Analytics
  • Design, Architect and launch a new innovative eCommerce start-up/product
  • Process design/architect teh whole account creation for private and business user
  • Design teh whole communication/video chat functionality using WebRTC technologies, including new innovative features in it
  • Payment process design using Paypal and Stripe APIs
  • Process design of adding items/classifieds
  • Process design of adding user to teh business
  • Design teh whole innovative social profile of user, very different TEMPthan Facebook based on eCommerce needs
  • Launching testing and support of teh eCommerce products
  • Budgeting of teh product development
  • Hiring and outsourcing development teams
  • Managing development
  • Documentation of teh process, mock-ups and designs of teh functionalities
  • Discuss and presented to investors

Confidential

Business Analyst

Responsibilities:

  • Develop conceptual, logical and physical application models of business processes.
  • Identifying project stakeholders and user classes.
  • Developing functional requirements.
  • Developing non-functional requirements
  • Process re-designing.
  • Translating teh requirements into teh desired system change.
  • Preparing business requirements documents.
  • Preparing SOPs, User Manuals for teh new system
  • New systems support.
  • User Training on teh systems.
  • Agile Development
  • MS Project Management
  • MS Excel for Data Analysis
  • Design and gave solutions for HR Information System for all teh HR Processes of Electricity Distribution Companies Pakistan.
  • Designed teh HR Information System Requirements Document (To Be).
  • Prepared teh HR ‘As Is’ for teh Electricity Distribution Companies HR manual.
  • Design solutions for CRM/Commercial Processes/Processes Re-Engineering of Electricity Distribution Companies Pakistan.
  • Design teh Workforce Management solution and prepared teh Workforce MIS Requirement Document.
  • Prepared teh Standard Operating Procedures (SOPs) for teh Operations Room, Material Requisitions.
  • Prepared teh ‘User Manuals’ for Developed Workforce Management Applications.

Assistant Manager IT

Confidential

Responsibilities:

  • Support on Customer Care & Billing System
  • Requirement Analysis and Solution Design
  • IT Support Analysis
  • Backend Database Support
  • User Acceptance Test (UAT)
  • End User training
  • Version/patches deployment IT/IS Audit
  • Dealing with stakeholders and vendorsDesigned solutions to prevent teh ‘Fake Orders’ processing in teh CRM System.
  • Designed solutions for security of CRM and unfair usage of teh IDs.
  • Designed solution for teh CRM Help Desk processes and software application.
  • CRM process Re-engineering, Change Requirement Analysis of Commercial Products in CRM System.

Information Technology Consultant

Confidential

Responsibilities:

  • me have worked as an IT Consultant for Small & Confidential (SMEDA), Pakistan. Main responsibilities were;
  • Meeting with clients to determine requirements clarifying a client's system specifications, understanding their work practices and teh nature of their business travelling to customer sites
  • Liaising with staff at all levels of a client organization.
  • Giving independent and objective advice on teh use of IT
  • Developing agreed solutions and implementing new systems
  • Presenting solutions in written or oral reports
  • Designing, testing, installing and monitoring new systems

TECHNICAL SKILLS

Programming Languages: C++, Java, Visual Basic

Databases: SAP/R3 (Client/Server); practically work with SAP ERP Modules such as FI,CO, MM, SD, PP. Oracle; PL/SQL, Oracle Developer 8i and Crystal Report.

Platforms: Windows 95/98/NT/2000/XP, UNIX/Linux

Others: VB Script, JavaScript, ASP, HTML5, CSS3, Web and Graphic designing (Adobe Photoshop, Corel Draw, Dreamweaver, Flash etc)

Web and Mobile: noledge of mobile development (iOS, Android, Phonegap), Node.js, Angular.js, Express.js, MongoDB, MySql, Webrtc etc

Networking: MCSE, CCNA (Course Work)

Platform s 2000/NT, Linux: Business Analysis Solution Designing Product Management Entrepreneurship Start-up E-commerce CRM/ERP Analysis IT/IS Project Management

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