SUMMARY

• me have overall 10 years of experience in Business Analysis, Solution Design, Project Management, Product Mangement, Entrepreneurship, Start - ups, Change Management, E-commerce, System Deployment, User Training and System Support. me’m seeking new challenges in innovative product designing and development, enterprise IT system designing and IT management.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

• Process change request, Requirement Analysis
• Solution designing, Process re-engineering
• Redesigning billing process, Requirements to drive teh design or review of test cases
• UI/UX Mock-ups, wire framing and prototyping
• Using Axure to generate mock-ups, wire framing and complete prototype
• Business and functional requirements documentation
• Dealing with IT development, Account Managers, Third Party vendors, offshore offices and VPs to discuss and design teh requirements/functionalities
• Manage project scope, acceptance, testing and deployment
• Redesign/overhaul teh UX of eCommerce platform
• Process Redesign customizer for marketing and media items
• Introduced new payment method for ARB/Subsciption using third party API, Design teh whole process for it
• 6 Level mega sub menu solution designed rarely used in eCommerce or any online platform for 50 fortune 500 clients
• Design and deployed new Header and Profile menu for 50 fortune 500 clients
• Redesign teh whole item search and checkout process.
• Documentation of teh process, mock-ups and designs of teh functionalities using Axure and other design tools
• Documenting Use cases for teh test cases for QA department and managing through Microsoft TFS
• Testing of teh new features and functionalities of product
• Successful deployed and launched teh new ecommerce platform

Business/Product Analyst

Confidential

Responsibilities:

• Requirement Analysis
• Solution and functionalities designing
• Requirements and process documentations
• Web & mobile app architecture
• UI/UX (Adobe, Illustrator, Proto.io, justinmind etc)
• Agile methodologies for development
• Mockups and wire framing (Adobe, Illustrator, Proto.io, justinmindetc)
• Managing development of teh product (Trello)
• Market Research
• Innovation Management
• Marketing strategy of teh product
• Outsource Management
• Product Testing & Maintenance
• SEO Management
• Google Analytics
• Design, Architect and launch a new innovative eCommerce start-up/product
• Process design/architect teh whole account creation for private and business user
• Design teh whole communication/video chat functionality using WebRTC technologies, including new innovative features in it
• Payment process design using Paypal and Stripe APIs
• Process design of adding items/classifieds
• Process design of adding user to teh business
• Design teh whole innovative social profile of user, very different TEMPthan Facebook based on eCommerce needs
• Launching testing and support of teh eCommerce products
• Budgeting of teh product development
• Hiring and outsourcing development teams
• Managing development
• Documentation of teh process, mock-ups and designs of teh functionalities
• Discuss and presented to investors

Confidential

Business Analyst

Responsibilities:

• Develop conceptual, logical and physical application models of business processes.
• Identifying project stakeholders and user classes.
• Developing functional requirements.
• Developing non-functional requirements
• Process re-designing.
• Translating teh requirements into teh desired system change.
• Preparing business requirements documents.
• Preparing SOPs, User Manuals for teh new system
• New systems support.
• User Training on teh systems.
• Agile Development
• MS Project Management
• MS Excel for Data Analysis
• Design and gave solutions for HR Information System for all teh HR Processes of Electricity Distribution Companies Pakistan.
• Designed teh HR Information System Requirements Document (To Be).
• Prepared teh HR ‘As Is’ for teh Electricity Distribution Companies HR manual.
• Design solutions for CRM/Commercial Processes/Processes Re-Engineering of Electricity Distribution Companies Pakistan.
• Design teh Workforce Management solution and prepared teh Workforce MIS Requirement Document.
• Prepared teh Standard Operating Procedures (SOPs) for teh Operations Room, Material Requisitions.
• Prepared teh ‘User Manuals’ for Developed Workforce Management Applications.

Assistant Manager IT

Confidential

Responsibilities:

• Support on Customer Care & Billing System
• Requirement Analysis and Solution Design
• IT Support Analysis
• Backend Database Support
• User Acceptance Test (UAT)
• End User training
• Version/patches deployment IT/IS Audit
• Dealing with stakeholders and vendorsDesigned solutions to prevent teh ‘Fake Orders’ processing in teh CRM System.
• Designed solutions for security of CRM and unfair usage of teh IDs.
• Designed solution for teh CRM Help Desk processes and software application.
• CRM process Re-engineering, Change Requirement Analysis of Commercial Products in CRM System.

Information Technology Consultant

Confidential

Responsibilities:

• me have worked as an IT Consultant for Small & Confidential (SMEDA), Pakistan. Main responsibilities were;
• Meeting with clients to determine requirements clarifying a client's system specifications, understanding their work practices and teh nature of their business travelling to customer sites
• Liaising with staff at all levels of a client organization.
• Giving independent and objective advice on teh use of IT
• Developing agreed solutions and implementing new systems
• Presenting solutions in written or oral reports
• Designing, testing, installing and monitoring new systems

TECHNICAL SKILLS

Programming Languages: C++, Java, Visual Basic

Databases: SAP/R3 (Client/Server); practically work with SAP ERP Modules such as FI,CO, MM, SD, PP. Oracle; PL/SQL, Oracle Developer 8i and Crystal Report.

Platforms: Windows 95/98/NT/2000/XP, UNIX/Linux

Others: VB Script, JavaScript, ASP, HTML5, CSS3, Web and Graphic designing (Adobe Photoshop, Corel Draw, Dreamweaver, Flash etc)

Web and Mobile: noledge of mobile development (iOS, Android, Phonegap), Node.js, Angular.js, Express.js, MongoDB, MySql, Webrtc etc

Networking: MCSE, CCNA (Course Work)

Platform s 2000/NT, Linux: Business Analysis Solution Designing Product Management Entrepreneurship Start-up E-commerce CRM/ERP Analysis IT/IS Project Management