SUMMARY

• Analytical and solutions - oriented IT professional with experience in guiding teams through concept, development and deployment. Proven expertise in improving business process. Contribute strong project management, hands-on technical acumen and business analysis skills to help define business objectives and project scope.

TECHNICAL SKILLS

Software: SharePoint, Gateway, Microsoft Project, Microsoft Visio, Word, Excel, Mainframe, DataLink

Languages: SQL, PL/SQL

PROFESSIONAL EXPERIENCE

Confidential

IT Business Analyst

Responsibilities:

• Served as the subject matter expert for the Billing and Finance assisting in development and QA for root cause analysis to Business and/or Clients as needed.
• Assisted with new client onboarding
• DataLink Implementation reporting needs of clients.
• Identified change impacts on projects as well as evaluated root cause analysis and transformed the business needs into specific SDLC requirement artifacts for the Mainframe billing system and other healthcare technology applications.
• Financial Automation Controls per client’s needs for SOX compliance.
• DataLink reporting and Extraction needs per decommissioned reporting tool.
• Lead and facilitated requirement solicitation sessions for assigned projects.
• Responsible for the collaboration amongst project team members to ensure requirements are delivered on time and are managed through project execution.
• Responsible for Collaborating with Development Teams to ensure baseline requirement artifacts are kept up-to-date.
• Maintained positive client business relationships across the organization, including guiding others in understanding client businesses, processes and priorities.
• Responsible for creating descriptions of business needs and business program functions, including creating process and data flow diagrams, workflow diagrams, test scripts, training curriculum, and quality assurance/audit procedures

Confidential

Business Analyst

Responsibilities:

• Participated in change coordination and/or problem resolution meetings regarding Master Enterprise Product Catalog (MEC) and Gateway ordering web interface for the CSG billing system.
• Identify, evaluate the impact of new requirements on an existing suite of Confidential applications and develop billing systems procedures that meet business requirements.
• Identified change impact on projects dealing with CSG billing system and the integration of MEC (Amdocs Product) and Gateway Ordering.
• Assisted with Customized Order Management Workflows and designed and developed new workflows.
• Responsible for gathering Business and Functional Requirements (as needed) to be implemented for Gateway Ordering and MEC (Amdocs Product).
• Act as conduit between IT and the Business owners; ensuring needed change requests created for system gaps.- this was the gap analysis from current state to proposed
• Coordinated and implemented new and optimized processes for the integration of MEC within the operations department. These include business partner relationships, new policy and procedures.
• Worked with stakeholders to align, coordinate and execute shared objectives to meet business requirements.
• Extensive experience in leading, coaching and mentoring members of the business analysis discipline
• Assess As-Is systems flow and Create To-Be flow to support activities and CSR ordering/billing transactions between CSG, Gateway Ordering and MEC.
• Creating Support Documentation and presentations to reverse shadow knowledge and functionality to be discussed with Development team and to confirm the correct process for every release. A detailed and approved roadmap created by peers after these discussions for the troubleshooting tasks and workarounds for release management of Gateway Ordering.

Confidential

Project Manager /Business Analyst

Responsibilities:

• Participated in change coordination and/or problem resolution meetings regarding Disaster Recovery. Mid-Year Purge and Year End exercises
• Responsible for Operational Change Management review. Inclusive of risk evaluation, scheduling and gap analysis with existing processes.
• Identified, Communicated and Coordinated change impact on all projects dealing with the Confidential Mainframe
• Coordinated and implemented new and optimized processes (tape/librarymanagement, vendor relations and management procedures) within the operations department. These include business partner relationships, new policy and procedures, and tape/library initiatives.
• Worked with stakeholders to align, coordinate and execute shared objectives to meet business requirements.
• Extensive experience in leading, coaching and mentoring members of the business analysis discipline
• Mentored support for business analysts on key development areas such as Year End, Mid-Year Purge and Disaster Recovery.
• Coordinated and implemented of changes to existing workflows processes within the operational department. i.e Tape Management Process - Iron Mountain.

Confidential

Data Analyst/Project manager

Responsibilities:

• Assisted in the design, development, implementation and maintenance of a client facing an external tax application that interfaces directly with billing systems to ensure correct tax calculation on customer
• Managed s a monthly process to extract and standardize transactional tax data to enhance business processes from multiple billing systems and create a dataset that is used as a basis for filing monthly transactional tax returns..
• Responsible for Data analysis on all data extractions, consolidations, manipulations, and reporting in support of all areas of corporate tax from various systems; documenting complex business needs, identifying process improvements and performing technology transfers for the taxation department.
• Participates as a key member of the project team developing interface between billing system and tax calculation engine. As well as, provide support post go live from both a functional and technical perspective.
• Responsible for Creating and validating the monthly transactional tax data extract that is uploaded to our compliance vendor and used to create the roughly 1,000 returns filed each month.
• Assisted tax accountants in automating and improving existing processes and provides technical support as needed.