SUMMARY

• Over Six years of professional experience as Business Analyst with expertise in Software Development Life Cycle (SDLC).
• Extensive strategic experience towards a team oriented environment, utilizing quantitative and qualitative analytical skills. With ease in communicating/converting clients vague/non - technical requirements into precise/concise representation to the team.
• Skills in developing Use Case diagrams, Sequence diagrams, State Chart diagrams, and Process Flow diagrams.
• Experience with PMO techniques such as Rational Unified Process (RUP), Agile& Waterfall life cycle.
• Experience in developing detailed functional specs through JAD sessions, interviews, on site meetings with business users & development team.
• Documentation: BRD (Business Requirement Document), FRD (Functional Requirement Document) and Non-functional Requirement Document.
• Experience in interviewing Business users & SME providing recommendations to resolve issues for various business/technical groups & defining strategic solutions to business problems in a multiple project environment.
• Writing Manuals (System guides, training material for business users and Deployment guides).
• Experience in developing business based functional test scenarios.
• Good knowledge and extensively used SQL.
• Used saas for CRM and financial system and also for the support.

TECHNICAL SKILLS

Databases: MS SQL Server 2000/2005, MS Access.

Languages: HTML, ASP, PHP, Visual Basic, VB.NET, ASP.NET.

Industry Standards: HIPAA, SOX

Platforms: Microsoft Windows 95-XP, VISTA, Windows7, Virtual PC.

Applications: MS Office Suite, MS Front Page, SQL-Loader, Oracle Developer, UML, Rational Rose, MS Visio, MS Project, SDLC Processes, Use Cases, OOADT,BPMN,SAAS

PROFESSIONAL EXPERIENCE

Confidential, GA

Business Analyst

Responsibilities:

• Created risk management plans and tracked risk items through all phases of the project
• Collected requirements from cross functional business community
• Studied and assessed the clients systems and business processes
• Conducted individual and group (JAD) sessions with business stakeholders and technical units
• Input the customer's request in one of our two billing systems, ICOMS and CSG.
• Upgraded, converted and migrated ICOMS billing system on 21 different instances
• Created data model from all billing servers/solutions.
• Data analysis on ICOMS different version ran testing script
• Validated and centralized ICOMS data
• Worked through the Convergys to Netcracker standardization and migration activities
• Travelling to the divisional customer locations approximately 20% of the time.
• Documented all their standardized service codes and file layout on different versions
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams
• Streamlined their process change management with EPM alignment gate.
• Overseeing the RBM/TOMS impact on ICOMS Billing system.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle
• Prepared rollout schedule and negotiated with clients/users and provided management with appropriate deliverables as and when needed.
• Assist with Data issues when needed (Bulk updates or moves, backups, migrations)
• Mentor team and organize training sessions for team to improve performance.

Confidential, Allentown, PA

Business Analyst

Responsibilities:

• Developed project plans, specify goals, strategies, schedule and allocation of available resources
• Created risk management plans and tracked risk items through all phases of the project
• Collected requirements from cross functional business community
• Studied and assessed the clients systems and business processes
• Conducted individual and group (JAD) sessions with business stakeholders and technical units
• Input the customer's request in one of our two billing systems, ICOMS and CSG.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business requirement Document
• Developed project delivery schedule, managed projects and identified resources to successful completion
• Analyzed all aspects of the order processing lifecycle, starting from initial order entry and welcome call to the first billing and designed the system in such a way that the complex orders could be easily identified and monitored
• Developed master telecom and infrastructure spreadsheets, budgets, status/dispute trackers, billing records and manual reporting tools.
• Liaise with vendor account managers to review contractual terms, identify & resolve billing disputes and monitor changes to service.
• Good knowledge and problem solving skills in LAN/WAN, TCP/IP protocol
• Played a key role in the planning, testing, and implementing system enhancements and conversions
• Assisted Test Lead, Testers understanding business process and helped them for successful completion of Unit Testing, Integration Testing and Requirements Testing
• Played a major role in developing the Design Documents for the Developers.
• Communicated with upper management to help define requirements, designs, and develop prototypes
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams
• Streamlined clerical work processes and mapped to the automated system
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle
• Prepared rollout schedule and negotiated with clients/users and provided management with appropriate deliverables as and when needed.
• Assist with Data issues when needed (Bulk updates or moves, backups, migrations)
• Mentor team and organize training sessions for team to improve performance.

Confidential

Business Analyst/Web Master

Responsibilities:

• Definition and documentation of production process and methodologies
• GatherBusinessRequirements from theSubject Matter Experts (SMEs)and document the requirements in theBRD. Utilized data flow diagrams, use case diagrams and process flow diagrams to represent information provided by theBusinessOwners.
• PerformGAP analysis toassess“AS IS”and“TO BE”scenarios
• Createprocess flows diagramsfor all“As Is” and“To Be”scenarios using MS Visio.
• Perform SAAS development for content management and for managing financial data
• Involved in BusinessProcess Redesign and its documentation
• Organizemeetings and ledJAD sessionsto ensure the deadlines.
• Effectively elaborated theCurrent processand gave a clear picture of the proposed process for the projects in the organization. Work aggressively towards timely completion of High Priority Tasks.
• Designed, scheduled and executed test plans within the predefined time frame
• Manual Testing for checking the flow of the application functionality.
• Design and developed internet based E-Commerce Business to Consumer B2C and Business to Business B2B applications using Access
• Strong background in business requirement analysis and functional specification design and documentation.
• Developed the following web site www. Confidential .com.
• Modify existing databases and Develop Relational database management systems using Access management suite
• Created a MS Access-based application for a client that handles several reports. The application has also resulted in productivity improvements for the client
• Business processes using Business Process Modeling Notation(BPMN) using Microsoft Visio.
• Prepared business process models; used Visio to create use case diagrams

Confidential, Lisle, IL

Business Analyst

Responsibilities:

• Gathered and documentedbusinessrequirements, user groups and vendors via workshops, interviews and surveys.
• Collected useful requirements to design the user approval and entitlement executive system.
• Planned Test-Cases & -Scripts based on the URD.
• Utilized Quality Center for directing, tracking and outlining needs during a project SDLC.
• Performed business analysis on multipleSOXapplications for accounting and finance and worked with business owner to ensure SOX compliance during the process.
• Participated daily in Agile - Scrummethodology process by providing detailed analysis for systems analysts, developmentscrum teams and project stewards.
• Produced complete data mappings and data conversion need documents for CIF to ECIF migrations.
• Carried out regular triage meetings to recognize and determine critical testing faults.
• Helped Earnest & Young audit group in yearly audit of the association.
• Developed business requirements for proprietary bond allocation models to be processed on Perform.
• Managed end-user and vendor interaction for the migration project including senior officers
• Extensively used UML to draw Business Process Flow, Use Cases Modeling, Sequence, Sequential diagram and Activity Diagrams
• Responsible for project planning and allocation of resources both onsite and offshore
• Using MS Excel, MS Access and MS Project support the development and management of the program/project including the financial step approval process from concept to implementation
• Develop project plans and execution approach
• Utilize a rigorous process of defining client requirements and project specifications
• Analyze and discuss the potential risks/benefits involved in using the specified technology solution to address the business requirements
• Define purpose, clear roles, tasks, milestones, budgets and measures of success
• Manage the project estimation activity
• Work with the Program Manager and Business owners to select core team, communicate approach; present plans and gain sign-off from the business and IT leadership
• Reversed engineered existing systems to write detailed functional requirements.
• Performed GAP analysis of business use cases, business and system process flows and issue requirements via Pareto Charts. Forecasted business needs based current trends.
• Manage project forecasting provide project deliverables