SUMMARY

• 10+ years of overall IT experience and currently Playing a Role of Sr. Business Analyst.
• Extensive experience in gathering Business and Functional Requirements, creating screen mockups, conducting Gap Analysis and Impact Analysis, Risk analysis, modelling Businesses Processes, User Cases, Use Case Diagrams, UML Diagrams and preparing Training manuals and Knowledge Transfer manuals.
• Expertise in Writing BRD, FSD and conducting in Joint application development (JAD) sessions with relevant Subject Matter Experts to get a better understanding of ongoing business processes.
• Extensive experience in organizing and managing UAT process, training UAT Testers, conducting UAT testing and Validating the test results.
• Responsible for owning, maintaining, and prioritizing the product backlog as well as coordinating communications, escalating and facilitating resolution of risks, issues and changes tied to the backlog.
• Experience indata mappingand defining data source and target to facilitate theETL teamto feed the data intodata warehouseand createdata marts.
• Expertise in bringing data to life in Tableau dashboards that will allow business leaders to monitor acquisition, usage and retention trends of third party app usage.
• Ability to think logically, critically and constructively about complex problems and collaborate with development on creative technology solutions that address business and client needs.
• Strong domain expertise in Property and Casualty Insurance (Workers’ Compensation), Medical, Health Care, Legal, Finance and Banking Industries - Retail Credit Card Services, Mobile Payment Solution, Mobile Wallet, Online Wires.

TECHNICAL SKILLS

Programming Languages: VB.Net, Java, C#, Java/J2EE, Python, HTML

Operating Systems: MS Windows, Linux

Modeling & Designing Tools: Rational Rose, MS Visio, Gliffy, Balsamiq, Irise

BI and data visualizationTool: Tableau

Defect Management Tools: HP ALM, Rational ClearQuest, Bugzilla, TFS

Document Management Tools: SharePoint, Lotus Notes, Tortoise SVN

Databases: MYSQL, MS-Access, SQL-Server, Oracle

Other Tools: MS Excel, MS Word, PowerPoint, Outlook, Toad

Methodologies: RUP, SDLC, Waterfall, SCRUM, Agile

PROFESSIONAL EXPERIENCE

Confidential, Pleasanton, CA

Sr. Business Analyst

Responsibilities:

• Part of Guidewire Billing Center implementation team that is replacing their legacy system - Analyzed business processes and systems, identify inefficiencies and/or required controls, document procedures.
• Modified proprietary legacy system to accept payments by credit card, affecting over 5,000 policyholders.
• JAD sessions with SME’s, developers, QA to write the change requests for various modules i.e. Premium Billing, Quoting, Audit, Workflows, Endorsements to enable and support the Policyholders to manage their Worker’s Compensation Policy online.
• Developed business requirements, constraints in documentation/specifications covering flow charts, data flow diagrams using MS Visio including strategies, code and acceptance test criteria.
• Worked with PMO and architects to identify the cross-team impacts and dependencies.
• Business Analyst facilitating the design and implementation of new business applications in large scale enterprise environments.
• Product Areas - Policy Billing, IVR, Lockbox, GL, Confidential Banking System.

Confidential, San Francisco, CA

Sr. Business System Analyst

Responsibilities:

• As part of the Business Technology Solution Group (BTS) - Determined the primary stakeholders (internal, clients’ teams and vendors) for defining & documenting clients’ business objectives and project scope.
• Designed workflow diagrams, wireframes and mockups to allow Confidential customers to securely transfer wire money via online, tablet and mobile platforms.
• Creation of Use Case, Business Rules, Supplemental Specification and User Interface (UI) documentation.
• Led business knowledge transfer across the agile scrum core team (UX Analysts, UX Designers, UX Developers, IT back-end developers) and provides the team all required project deliverables documentation.
• Led working sessions to define detail requirements readily understandable to all team organizations (Business, development, architecture, legal/compliance, marketing, quality assurance).
• Product Areas - Online Wire Transfer, FAS, Confidential Mobile Wallet.

Confidential, Columbus, OH

Sr. Business Analyst

Responsibilities:

• Led million dollars transition project for a Property and Casualty Insurance Company.
• Led 12-person team of analysts in completing the first phase of replacement Policy and Billing System.
• Wrote Functional and UAT test plans and performed detailed testing on eight application developments and implementations, a major hardware upgrade, and a major consolidation of three legacy systems.
• Responsible for leading testing efforts, ensuring that issues are identified, tracked, reported on, and resolved in a timely manner
• Performed Preliminary Requirements development and review on nine requested projects for purposes of sizing level of effort and prioritizing projects.

Confidential, Denver, CO

Business Analyst

Responsibilities:

• Analyzed & managed business requirements process.
• Created & developed functional & non-functional requirements for the full policy lifecycle automated rating & issuance systems
• Full issuance & maintenance support of Rates, Forms & Rules changes for 50 States; over 40 clients.
• Rates/Forms rating, troubleshooting & testing in all platforms: DOS, Windows, Internet, .NET, NGA & Policy Web-Based.