SUMMARY

• Certified Senior Business Systems Analyst with a progressive 15+ years career in functional, technical and managerial capacities.
• Possesses a successful track record in maximizing value of existing technology infrastructures and implementing new, cutting - edge enterprise resource planning and customer relationship management systems.
• Using Oracle and salesforce.com to help internal and external resources deliver optimized initiatives that drive incremental shareholder value.
• Exposed to a broad range of IT experiences in high-tech; software manufacturing; retail; manufacturing; financial, financial services, health care, public and warehousing sectors.

TECHNICAL SKILLS

Application framework: System i400 (AS/400), ASP .NET, Oracle, MS-Project, MS-SharePoint, MS-Office, MS-Visio, HP Quality Centre, Sparx, HL7, JIRA

ERP/CRM Packages: Island Pacific, PKMS (Retail), JBA System21 (Manufacturing, Distribution), Onyx CRM, Salesforce.com, Oracle Order Management ERP, StreamLoan CRM

Methodologies: Software Development Life Cycle (SDLC), Waterfall, Agile, Use Cases, User Stories, UML - Visio workflows, Control Charts, Flow charts, JAD, Interviews, brainstorming, Business Process Reengineering

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Systems Specialist

Responsibilities:

• Participated in HL7 interface planning process which includes HL7 interface analysis (business requirements analysis, application analysis), HL7 interface requirements, HL7 interface specification, and HL7 interface testing.
• Designed, created and tested documentation for automation of common services for different Confidential services including OLIS, PR and PPR.
• Developed user manuals, presentations and work effort estimates using Sparx, MS-Office and MS-Visio.
• Elicited requirements from stakeholders using different requirements elicitation techniques that included (but not limited to) GAP analysis, JADsessions, interviews, prototyping and reverse engineering.
• Used appropriate tools and methodologies to document and validate business requirements and functional specifications, such as use cases, user stories, UML, workflow analysis, data flow diagrams, entity relationship diagrams, flowcharts, and Agile methodologies, JIRA.
• While working on healthcare Provincial Common Integration Services (PCIS) developed and presented business (BRD), functional (FRD), system (SRS) requirements specifications and user stories to management and other stakeholders..
• Assessed user needs, led user meetings, designed proposals and implemented projects.
• Performed UAT testing.
• Worked in close cooperation with solution architects to develop Logical Application Design (LAD) documents.
• Assisted SCRUM master in day to day tasks.
• Participated in PCIS intake process

Confidential

IT Business Analyst

Responsibilities:

• Designed, tested and created documentation for automation of provincial loan registration system.
• Developed user manuals, presentations and work effort estimates using MS-Office and MS-Visio.
• Used appropriate tools and methodologies to document and validate business requirements and functional specifications, such as use cases, UML, workflow analysis, data flow diagrams, entity relationship diagrams, flowcharts and Agile methodologies, JIRA.
• While working on the loan registration systems developed and presented functional (FRD) and system (SRS) requirements specifications to management and other stakeholders.
• Assessed user needs, led user meetings, designed proposals and implemented projects.
• Designed, developed and implemented test scripts for UAT Testing.
• Developed and maintained internal knowledge base system for Loan Registration services using MS-SharePoint.
• Created custom wikis and SharePoint repositories for Loan registration services.
• Performed QA and UAT testing using HP quality centre.

Confidential

IT Business Systems Analyst

Responsibilities:

• Designed, tested and documented order management and sales automation applications using ASP.NET, Tandem, Salesforce.com, MS-SharePoint and MS-SQL
• Rolled-out Salesforce.com using SDLC for Internal use
• Developed user manuals, presentations and estimates for internal users using MS-Office
• Developed and maintained internal knowledge base system using MS-SharePoint
• Assessed user needs, led user meetings, designed proposals and implemented projects
• Presented functional and system requirements specifications to management and other departments
• Designed, developed and implemented test scripts for QA and UAT Testing
• Created project specifications and plans using MS-Project
• Created custom wikis and SharePoint repositories for internal Customers
• Performed QA and UAT testing using HP quality centre

Confidential

Sr. Business Systems Analyst - Project Leader

Responsibilities:

• Designed, tested and documented Manufacturing, Retail, Logistics, Investments, Insurance and Financial projects for external customers using Java, Onyx CRM, and SQL in Unix environment
• Managed a team of developers on a project-by-project basis
• Deployed software packages including Onyx CRM using SDLC for External Customers
• Created documentations, presentations and estimates for users using MS-Office
• Developed and presented functional specifications to management and solicited approval from various stake holders
• Designed, developed and implemented Test scripts for unit and system testing
• Provided business user training for customers and led weekly status meetings
• Led various projects for specific customer needs to full customer satisfaction
• Developed Help Desk call flow and IVR scripts for external customers support
• Created weekly system availability and performance reports for management
• Unit and system tested specific projects to full user and management satisfaction
• Prepared IT Systems documentation for external audit