SUMMARY

Over 7 years of experience in IT with emphasis on Business Analysis and STLC. Actively involved in all the processes of SDLC from requirement gathering to testing. Involved in co-ordination with system analysts, business analysts and project personnel. Involved in planning, implementation and closeout phases of software project life cycle.

Profile Snapshot

• Competent, diligent detail-oriented professional, with Master of Business Administration dual specialized in Marketing and Human resource.
• ISEB- BCS British Computer Society certified BA Professional.
• Strong knowledge in Software development Life Cycle SDLC , Software Testing Life Cycle STLC .
• Proficient in analyzing Business/System Requirements, Business Rules documents and develop Use cases and test strategies
• Analyzed and documented requirements with their corresponding impacts on business functions.
• Worked on UML Diagrams using Visio, Rational Rose.
• Experienced with testing effort in preparing the functional test plans, test coordination, escalation and prioritizing the bugs fix.
• Extensive experience in coordinating testing effort, responsible for test deliverable, status reporting to management, issue escalations.
• Facilitated UAT User Acceptance Testing for Business Users
• Involved in requirement gathering and analysis through Joint Application Development JAD sessions and Use case walkthroughs and functional requirement sessions.
• Experienced in Manual Testing using Quality center/ALM
• Ability to interact with developers and product analysts regarding testing status and maintain detail test result documentation.
• Computer skills include an extensive knowledge of accounting packages, MS Office, MS Project, MS Visio and SQL. Strong in quantitative problem solving abilities.
• Defining, implementing and maintaining defect reporting and tracking process
• Developing and Maintaining Test Scripts, analyzing bugs and interacting with development team members in fixing the defects
• Cross functional expertise, strong interpersonal skills and a good knowledge of planning, organizing and management skills.
• Articulate, Good relationship skills, strong business insights with the ability to conceive and execute the deliverable efficiently.

Tools

• Defect Tracking Tool: Quality Center 9.2, Quality Center 11 ALM
• Programming Language: SQL
• Project Methodologies: SDLC Agile/Waterfall , UML
• Business Modeling Tools: MS Visio Business Process Models , Rational Rose
• Operating Systems: Windows XP/2000/7
• Business Applications: Microsoft Office Suite Excel/Power point/Word , MS VISIO, MS Project, MS SharePoint

Professional Experience

Confidential

Role: Business System Consultant

Responsibilities

• Worked with SAT Systems Admin Team in driving Project Release/Testing/UAT requirements for applications in the Wells Fargo dotcom portfolio and enable process improvements in Quality management.
• Managed projects related to the Wells Fargo Personal and Business Insurance with all being web applications.
• The User Acceptance Testing is conducted on the associate facing applications and it went through major functionality and UI changes
• Worked on assessing the various happy path and negative scenarios which has to be a part of the UAT test suite based on the business requirements documented in SRS System Requirement Spec .
• Proposed ways to enhance the legitimacy of end to end testing in Frontier in order to improve the efficiency and make it production ready.
• Managed the Production check out during project implementation
• The projects where focused on Frontier Application which is the gateway to the customer service. It's the data pool for all the users associated with Wells Fargo Insurance.
• The BIG Business Insurance Group Foundation Release is one of the most critical projects that went through changes in the way the agents are registering the customer and prospect information in the Frontier system.
• Worked on projects related to both Personal and Business interfaces in the Frontier App
• The 'Agent Licensing Control' is another project involved in validating the rules and control points created for accessing the user information in the FRONTIER system
• Worked on the product improvement of an AF application called EZLynx and Home Field which helps supporting the Home Insurance of Wells Fargo. Home Field is yet another web application supporting the EzLynx.
• This involved validation of all the application features in the Home app and documenting the as-is and to-be record for future verification.
• Managed the master data for the smoke/system test results performed on EzLynx and Home Field
• Managed the defect management tool Jira primary used for UAT defect tracking to ensure existing defects are recorded and closed.
• Administrative/Managerial - Responsibilities
• Involved in creating the yearly Audit reports for Wells Fargo. These reports are created for security validation of the Wells Fargo online application.
• It involves documenting every new security features added to the Wells Fargo web applications

Environment: Waterfall SDLC, JIRA, MS Windows, MS Visio, Share point, MS Office Power point, Excel, MS Word

Professional Experience

Confidential

Role: Business Analyst

Responsibilities

• Worked with Business in driving Release/Testing/UAT requirements for applications in the dotcom portfolio and enable process improvements in Quality management.
• Worked in Agile SDLC which has the accelerated release in every 2 weeks.
• Process Improvements where focused on Best Buy Online Store, BBY Mobile and BBY Tablet version of E-commerce.
• Performed Gap analysis to understand whether the current business requirements are met in existing Functional test suite and proposed ways to accommodate those in the master test suite.
• Worked with the Business team and conducted UAT User Acceptance Testing which would be an evaluation process and quality check on the deliverables for every release.
• Proposed a plan and format for effectively executing UAT with definite documentation
• Worked on the Site Monitoring tool called Site Catalyst to understand and evaluate the dotcom business on day to day basis.
• Worked on evaluating the various happy path and negative scenarios which has to be a part of the automated test suite based on the business requirements.

Technical

Responsibilities

• Performed Day time Validation/Smoke Testing on the OLS/Online store pilot server in order to give a Signoff from Business Ops during project release.
• Worked on evaluating the as-is and to-be online system behavior through comparative testing.
• Worked with the Regression team/RELT on improving the efficiency of FTA Functional Test Automation Suites.
• Worked with the Offshore Testing team on Site Monitoring and OLS testing with the Defect management tool Jenkins.
• Worked with Business in Project test case review along with Regression team.

Environment: Jenkins FTA Tool, MS Windows, MS Visio, Share point, MS Office Power point, Excel, MS Word , Agile SDLC.

Professional Experience

Role: Business Analyst

Confidential

• Store Technology Remediation STR : This project is intended towards technology change on the Java based Hand held devices used by the sales floor personnel in Target Retail. It involves complete understanding about the prerequisites and key functionality of the PDA devices and how the change in technology paves the way for efficiency.
• Perishable Source to Fork PSF and PAI: This project focuses on increasing the efficiency of the Pricing and replenishment mechanism adopted on perishable and pharmacy goods sold inside Target Stores.
• Worked extensively with the users and with different levels of management to identify requirements, use cases and to develop functional specifications
• Understanding the as-is and to-be system behavior through effective Change Management
• Managed the data functions in SQL environment
• Coordinated with the tech lead to transform the business requirement into high level functional requirements and prepared comprehensive Functional Requirements Document.
• Participated in JAD sessions to allow different stakeholders to communicate their perspectives and resolve any issues and arrive at a consensus.
• Worked extensively with the users and with different levels of management to identify requirements, use cases and coordinate End to End and UAT Testing
• Coordinated and performed various tests which include Smoke/Sanity test, System test, UAT, Pilot/Production checkout testing
• Involved in all phases of SDLC to ensure proper quality output
• Involved in the creation and maintenance of the workflow plans and artifacts.
• Involved in creation and review of Master Test plan in Test plan review meeting with project team and Business team to get approval and sign off.
• Interacted with Users to understand and test the business specifications
• Involved as a moderator and a contributor in the defect review meetings with stake holders and development team
• Attended Change Request meetings to document the changes in the application.
• Worked in Quality Center to track the defect status and defect documentation.
• Administrative/Managerial - Responsibilities
• Lead and managed the quality management team in offshore/India for a smooth endurance to timelines and productivity as mentioned in the test plan.
• Delegate tasks on a weekly/day to day bases to maintain a proper work flow within each member of my team.
• Responsible for the Resource allocation of the project. Creation of weekly/Daily Dashboard on the project current status and update the Business and technical members on the same.
• Dually manage the project compliance document through regular update of project status.
• Negotiation with the Business and Development team on project timelines and resource allocation whenever necessary.
• Organized and been a moderator for Defect review and other internal meetings.
• Conducted regular KT sessions and process update sessions for the team in offshore.
• Document Management/ Client Relationship Management/Coordinating between the Technical and Business team for an effective product and service delivery

Environment: HP Quality Center 11, HP Quality Center 9.2, MS Windows, MS Visio, MS Share point, MS Office Power point, Excel, MS Word , SDLC.

Confidential

Responsibilities

• Confidential is a Global Computer education company providing training for individuals and enterprises.
• This project was intended towards Application development management on the web based learning module prepared for the competitive examination aspirants and educational institutions
• Defined business process models and gathered business processes and functional requirements for creating software requirement specifications.
• Created wireframes and data models for the functional specification document
• Client Relationship Management/Coordinating between the Technical and sales/marketing team for an effective product and service delivery
• Gathered the business functionality from Business Experts and prepared Test plans.
• Managed requirements traceability information and track requirements status of the project.

Environment: HP Quality Center 9.2, MS Windows, MS Visio, MS Share point, MS SDLC, CRM Tool

Professional Experience

Confidential

Responsibilities

• The Project aims at improving the business network of the product Asset online and First-job in the education industry by focusing on the design and improved usability of the deliverable.
• Experienced in requirements gathering sessions, feasibility studies and Impact Analysis.
• Worked in close coordination with the testing team in developing test plan and test cases from functional and business requirements.
• Involved in requirement gathering including JAD sessions, brainstorms and meetings with stakeholders and created requirement specification artifact.
• Worked with the UAT team to validate that the developed application will meet the business requirements

Environment: Waterfall/Agile MS Windows, MS Visio, MS Project, SDLC, MS Office, CRM Tool.

Professional Experience

Confidential

Role: Business Development Manager

Responsibilities

• Project was intended towards studying the potential market and forecasting sales/demand, projecting the profitability, developing scope for existing as well as new products.
• Multi-faceted role focusing predominantly on business development, client relationship management and Partner management
• Analyzing the Macro environments needs and trends to bring in the required product customization Coordinating with the pricing team on formulating the Product Mix Pricing
• Piloted various training programs on Marketing Etiquettes, Interpersonal relationships, communication body language etc. for the sales and Marketing executives

Environment: MS Project, MS Windows, MS Office Power point, Excel, MS Word , CRM Tool

Professional Experience

Confidential

Responsibilities

• The project was intended towards improvising the Defect rectification system of British Telecom, UK.
• Worked in improvising the Defect rectification process adopted by the Technical repair department of British Telecom.
• Worked with internal and external users to define requirements and coordinated user management and developer expectations.
• Assisted the senior business analyst in defining the scope, and defining business rules of the project. Also assisted in gathering business requirements, doing gap analysis and documents them textually or within models.