SUMMARY:

• Senior Business Analyst with 9+ years of extensive experience in the field of Business/Systems Analysis, working with the technical staff to implement management and staff's business
• Requirements into the software application in Health, Annuities, Life Insurance, Property, Casualty Industry, Disability and supplemental insurance policies, include administration, sales customizations, claims, pensions and CMS.
• 6+ years of excellent experience as a Business Analyst with government client such as State of North Dakota (Enterprise Project Management Office), State of Arizona (Department of Employment Security), State of Pennsylvania (Pennsylvania Department of Labor & Industry Office Of Unemployment Compensation), State of Nevada (Department of Employment, and Rehabilitation’s)
• 8+ years of diversified experience in translating Complex Business Requirements into Technical Requirements.
• Experience in data warehousing, performing analysis for the Extract, Transform and Load, creating data points mapping for loading and extraction.
• Functional experience with concentration on Use Case modeling using UML, Business Process Modeling, Data Modeling, Change Management, Technical, Software Development methodologies, QA testing, and Systems Testing of client server and web - based systems.
• Strong project management skills including planning, scheduling, monitoring and budgeting with experience in requirement gathering, gap analysis, risk analysis, effort estimation etc.
• Strong Business Analysis Skills including in depth knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing and Practical knowledge of Rational Unified Process (RUP).
• Proficient at creating and transforming business requirements into software requirement specification (SRS) using Rational RequisitePro and designing business models using UML diagrams such as use case model, Class Diagrams, Activity Diagrams, Sequence Diagrams and Collaboration Diagrams in Rational Rose and MS Visio.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, Primavera, Promodel, MS Excel, MS Access, MS Visio, technical assessment tools, Data Warehousing concepts and web design and development.
• Strong Technical background with excellent problem solving and communication skills. Strong time management skills and excellent team player with reputation of integrity and an ability to work on multiple technologies.
• Experience in SAP implementation as converting SAP business object (BO) dashboards & reports to tableau data visualizations.
• Extensive knowledge aboutSalesforcesetup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Customized Page Layouts for Salesforce.com Standard and Custom objects.
• Good experience in Salesforce.com Configuration of roles, profiles, user accounts, implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

TECHNICAL SKILLS:

Software: MS Office Suite, MS Visio, MS Project, MS Sharepoint, Primavra V3, V6, Rational Rose, Rational Requisite Pro, Adobe Acrobat, FrontPage, Lotus Notes, wmA, Vantage, Product Wizard, Performance Plus, AWD, Output manager/ACORD mapper

Programming Languages: HTML, XML, SQL

Data Base: MS Access, Oracle (SQL Series), IBM DB2

Reporting Tools: Crystal Reports 8.0, BI, Business Objects (OBIEE 11g), Weblogic, Hyperion, BRIO

Operating Systems: MS - DOS, Windows95/98/NT/2000/XP, Apple McIntosh, Linux

Methodologies: RUP, RAD, UML, Agile, Waterfall

Miscellaneous: Photoshop, Dreamweaver, Captivate, SnagIt, SalesForce, Thunderhead 5.0.

Performance Testing Tools: JIRA, Virtual User Generator, Load Runner, Test Director, Change Management, Tools HP Quality Center, Clear quest, Rally

Processes/Technologies: Rational Unified Process (RUP), Waterfall, UML & Microsoft Office SharePoint 2007, IMB Business Modeler

BPM Tools: PEGA (PRPC), XTRAC

Automation Tools: Requisite Pro, Win runner, QTP, Test Director, Quality Center, JIRA

PROFESSIONAL EXPERIENCE:

Confidential, Southborough, Massachusetts

Business Analyst

Responsibilities:

• Prepared Functional Requirements/BR documents, led the change request management and prioritized features.
• Co-ordination with different internal & external teams i.e. Business Analysts, Development, testing and other vendor teams.
• Identified complex data and prepared mapping documents from the source system to the target system and guided other System Analysts to do the same.
• Proofread entered data for accuracy; revises, adjusted and/or corrected information to maintain accuracy.
• Assists department employees in completing and submitting computerized forms.
• Ensured database were current and accurate by editing entered data when appropriate.
• Received all policies that had funds or debits placed in "sporadic suspense accounts" that needed researched and the funds were transferred through the Inter-company to the premium accounts for the correct policy.
• Handled Conversions, 1035 Exchanges and Unearned Premiums transfers (Including the Interest from Actuary research) to correct suspense.
• Research was detailed and many resources were utilized while determining the correct procedure for the Client GAFG and to the Policy Owner.
• Applied and reversed payments as necessary to keep suspense balanced and a side project of suspense accounts that Net to Zero were a large factor in being able to clear accounting while assuring that a separate project within the company was not in process to disrupt the transfers made to balance the policy.
• Prioritized and assigned the service requests coming from client and helping the technical team in delivering the right solution in order of changing client priorities.
• Collaborated the product backlog grooming and change request management in an agile environment.
• Developed use cases, user stories using and coordinated their implementation and delivery in a two-week sprint model.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Review of the estimations based on the signed-off requirements and if any deviation getting the approval from the business and review of the project plan or time lines.
• Guiding the technical design discussions between technical architecture and Scrum team to guide the team to achieve requirements
• Involved in testing of application on various levels like integration and System testing by utilizing various methodologies.
• Perform Review & Testing activities as mentioned in the project plan.
• Following the SDLC life cycle Unit testing, System testing, UAT, Production.
• Ensuring that release of any software items meet customer requirements of functionality.
• Used Agile Scrum methodology.
• Maintain the functional areas of standard objects like accounts, contacts, campaigns, leads, opportunities, cases
• Utilized the Sun Based Java Doc framework for the Documentation purpose.
• Involved in the deployment of web components and EJB's on AWS application server and specifying the runtime deployment tasks using the admin tool.
• Involved in testing of application on various levels like integration and System testing by utilizing various methodologies.
• Provided Status Reports (Daily/Weekly status report) with internal and external stake holders.
• Used JIRA for defect writing & tracking, user stories, capturing and organizing issues, estimations and reviews.
• Created and maintained requirement traceability matrix in MS Excel.

Environment: JIRA, wmA (Wealth Management Accelerator), Vantage, Product Wizard, Performance Plus, MS-office, Output manager/ACORD mapper, Agile, Eclipse, My SQL 5.0, Windows XP.Technical Environments: IBM DB2, SQLs

Symetra Financial, Bellevue, WA

Business Analyst

Responsibilities:

• Successfully conducted business reviews to understand the business requirements, Created Functional Specification Documents, as well as created/updated (DDD) design document
• Setting up Process roadmap and Requirement Traceability matrix for new products being configured into the system.
• Created clear functional specifications that were used as a template by other IT business analysts.
• Created Business rules for the Source System and translate the same into FRDs, UI specifications, Data mapping Documents, Test Strategy etc., for Development and QA teams and setting up business rule..
• Developed complete and detailed understanding of the nbA and CyberLife application for the required products and transactions.
• Worked on the cash flow improvements using XML ACORD.
• Worked on the Partner to Partner integration using XML ACORD.
• Created refunds for Policies who had a inactive status of Surrenders, Death, Internal Replacement, Not Taken and Lapsed.
• Maintained and created Journal Entries and uploads through all accounts.
• Assisted Off Shore employees after their ensuring the needed help to clear their accounts. Reviewed Checks, cash payments and loan reimbursements clarifying the distribution of them.
• Successfully completed a daily quota of 50 lines cleared unless a unusually policy needing in-depth research was being treated in greater detail. Worked closely with List Bills and group billing.
• Provided options and solutions to identified requirements.
• Performed Gap analysis, Identified risks and benefits of alternative solutions.
• Conducted regression and user acceptance testing on an on-going basis for the solutions provided.
• Provided user and guided less experienced IT business analysts.
• Defect Tracking and Agile administration including JIRA and JIRA Agile.
• Created end to end-testing strategies and test scenario documents. Coordinated all internal and external follow ups to close issues in support of the project requirements.
• Administered functional testing, regression testing, integration testing, user acceptance testing and batch testing.
• Created manual test cases for various Product Backlog items based on release and sprint plan.
• Ensured the timely delivery of different testing milestones with batch testing, functional driven testing and data driven testing very efficiently and effectively.
• Supported UAT users and planners with Test creation by mentoring them on various aspects of the new features at the end of every release.
• Understood the business logic, user requirements and test-objectives to develop use case scenarios, test plans and test cases

Environment: JIRA, wmA (Wealth Management Accelerator), Vantage, Product Wizard, Performance Plus, MS-office, Output manager/ACORD mapper.

Confidential, Milwaukee, Wisconsin

Business Analyst

Responsibilities:

• Identify strategic goals, objectives, scope, budgets and process for application development and manage development as well as QA activities.
• Requirement gathering. Understanding of the business requirements, Creating Functional Specification Documents.
• Create Business rules for the Source System and translate the same into FRDs, UI specifications, Data mapping Documents, Test Strategy etc., for Development and QA teams and setting up business rule.
• Prioritization of the business requirements in light of 1) complexity to implement, 2) time to market and the 3) return of investment.
• Creating test plans and writing/running automated test scripts to pinpoint software defects, track bugs, close open defects and validate functionality. Serve as a value-adding member of QA teams.
• Create "test to break" approach on testing initiatives and clarified ambiguous requirement to ensure the effectiveness of all test plans.
• Improved the documentation of QA testing practice to enhance their repeatability, saving time and money and encouraging testing standardization and best practices.

Confidential, Carson City, NV

Sr Business Analyst /Project Manager Project

Responsibilities:

• Lead, manage, and oversee projects, initiatives, and daily operations related to: assessing business and technology processes and functional needs for the enterprise; designing and implementing various Letters and Validations for Loan modifications.
• Lead, and oversee the project management lifecycle from conception through completion that includes assessing business requirements, scoping and planning projects and initiatives, budgeting, forecasting, tracking and reporting project status, managing deliverables, and assessing customer satisfaction.
• Meet with application owners, application developers and analysts, coding staff and the like to determine business needs and functionalities desired for new or revised Letters.
• Track course of project from meetings, conferring with developers, and receiving reports. Update project plan as needed. Document changes to scope or functionalities with change ticket, project plan, or other format.
• Convene meetings and plan agenda to ensure important issues are aired and resolved.
• Monitor project initiation to completion of tasks within time and cost constraints ensuring technical and functional objectives are met.
• Plan, document, and manage the performance of subordinate supervisor and/or staff. Conduct talent management activities including mentoring,, or providing technical growth opportunities.
• Have detailed understanding of the SDLC process and an inherent understanding of the need for documentation during development for Project Management proficiency
• Created requirements gathering documents and prepared Use Cases (General System Design documents and Detailed System Design document) by interviewing tax agents, users and clients.
• Created the SQL scripts for demonstrating the prototypes and for verifying the result sets
• Used MS Visio for Process modeling and Business Process flow diagrams.
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.
• Prepared questionnaire based on the System Analysis Performed for all entities.
• Conducted extensive Joint Application Development (JAD) sessions for all business related issues.
• Prepared BRD’s (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Worked on the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• Developed business proposals and RFP responses and trained others in this capability.
• Design scope documents and the Request for Proposal (RFP) after extensive ROI analysis and coordinated with top management for the approval process.
• Provided data modeling support for numerous strategic application development projects.
• Participated in all PMO meetings and documented the meeting minutes with issues of about discussed and resolved.
• Participated creating the mapping document with all business logic applied for the system to Project Manager.
• Maintained technical documentation to include business requirement documents, use cases, business cases, software requirement specification document.
• Participated creating UML diagrams such as use case diagrams, activity and sequence diagrams.Authored various Use Cases and Activity diagrams, Sequence diagrams using Rational Requisite Pro and used UML methodology to define the Data Flow Diagrams (DFD).
• Identified all necessary Business and System Use Cases from requirements, created UML diagrams including Use Case Diagrams, Activity Diagrams, and Sequence Diagrams.
• Understood the Business Logic, User Requirements and test-objectives to develop Test plans, Test cases, Use Case Scenarios.
• Work with the Release Engineering team to create and maintain an automated nightly build verification (“smoke”) test and trace test cases and results back to specific quality risks
• Creation of testing project reports to report on the status and metrics for PMO meetings.
• Created documentation for the end users.
• Coordinate offshore onshore team and identify technical gaps.

Environment: MS Project, MS Visio, Excel, Power Point, Thunderhead Doc Editor, Sharepoint, HP Quality Center 9,2, Oracle 11i, Oracle- OBIEE 11g, Weblogic 11gR1, PL/SQL, MS Access, Visual Basic, Teradata, GIS tools, Windows NT 4.0,UNIX,, Team of 35 including offshore.

Confidential, Harrisburg, PA

Sr. Business Analyst/PMO

Responsibilities:

• Gathered requirements and prepared Use Cases (General System Design documents and Detailed System Design document) by interviewing tax agents, users and clients.
• Lead Joint Application Development (JAD) sessions with the users and clients to identify business rules, business process flows and requirements.
• Documented high-level Use Cases and derived detailed low level System Use Cases and Functional Designs from it.
• Conducted GAP analysis to understand the deficiency of the existing audit application and evaluated the benefits of the new audit application.
• Worked with the Project Managers in the development of weekly and monthly status reports and documentation of process flows, policies and procedures.
• Developing use cases and system designs utilizing Rational Requisite Pro
• Created Mapping Documents, Report Mockups and modified existing report mockups
• Feasibility, definition, planning, prioritization, change management and close out of the project
• Assigned tasks among development team monitored and tracked progress of project following agile methodology.
• Modeled the requirements into high-level Use Case diagram for the GSD use cases (General System Design documents) and transformed them into low-level Activity Diagram for the DSD use cases (Detailed System Design documents) according to UML methodology.
• Assisted the UI designer to create html for user interfaces via Dreamweaver.
• Authored Business Requirements Document BRD with project teams. Extracted, discussed, and refined business requirements from business users and SME’s.
• Developed baseline scripts for testing Performance of the application using Load Runner.
• Performed Performance Testing using the Load Runner.
• Developed baseline scripts for testing Performance of application using Load Runner
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype, Use Cases, UML diagrams for overall system.
• Assisted with project planning, requirements development and completing ad hoc change management activities.
• Evaluate development and maintenance of application documentation and source code management, along with participating in and supporting change management processes as required.
• Tagged and Traced requirements using RequisitePro for both Use Case and Business Rules.
• Created Test Cases/Test Scripts and executed them to test the application.
• Developed and managed the formal SDLC implementation using the Lean/Agile Methodology.
• Monitored client expectations and conducted user interviews to improve overall quality of the Application.
• Co-authored Functional Requirements and Specification Document.
• Worked with information architects and creative groups in detailing the wireframes and depicting GUI design.
• Assisted the database development team in data modeling, data structure and data table layouts required for consolidation of incongruent databases,
• Involved in writing test plan, test cases and test scripts for end-to-end testing.
• Reviewed test results and reported bugs/issues using Mercury Test Director.
• Assisted in UAT and end user .
• Created and maintained requirement traceability matrix in MS Excel

Environment: MS office, UML, RUP, J2EE, UML, Agile, SQL, Rational Software Modeler, RequisitePro, HTML, Dreamweaver.

Confidential, Phoenix, AZ

Role: Sr. Business Analyst

Responsibilities:

• Designed the business requirement collection approach based on the project scope and SDLC Methodology.
• Conceptualized primary process flow diagrams using Microsoft Visio and CaseWise tool sets.
• Worked on Generally Accepted Accounting Principles (GAAP) and other regulations and proficient computer skills, especially Microsoft Office applications.
• Documented high-level functional designs and Wire Frames. Developing use cases and system designs utilizing Rational Requisite Pro
• Created GUI specifications with Page flows, page business actions and screen mockups
• Conducted user interviews, gathered requirements, analyzed and Collaborated with the Project Managers in the development of weekly and monthly status reports and documentation of process flows, policies and procedures.
• Created use cases to depict the interaction between the various actors and the system.
• Facilitated collection of Functional Requirements from system users, and prepared Business Requirement documents using Rational Requisite Pro.
• Created screen-mockups using iRise to review the requirements and provide feedback on the screen design.
• Conducted walkthroughs and inspection meetings with the stakeholders and other management teams in the finalization of the User Requirement Documentation
• Involved in detailing project mission, Data Process Flow Diagrams and timelines.
• Conducted interviews with key business users to collect requirement and business process information.
• Developed business process models in RUP to document existing and future business processes.
• Performed extensive requirement analysis including data analysis and gap analysis.
• Designed and developed project document templates based on SDLC methodology.
• Worked in Agile testing by closely integrating with the developers for continuous testing and to ensure continuous process.
• Project Estimation, Scope and Change Management, Quality Control
• Executed and Validated Test Cases in Test Lab Tab of HP Quality Center.
• Customized test case fields to include priority, severity, and business risks in HP Quality Center and performed manual testing and automated testing.
• Developed business requirement specification documents as well as high-level project plan.
• Comprehensively work with requirement gathering for Enterprise reporting system using RequisitePro.
• Designed and developed all Use Cases and UML models using Rational.
• Developed Sequence Diagrams, OOD using UML.
• Used case diagrams (using Rational Rose & UML) and followed Agile at every stage of the process.
• Used Agile and Rational methodology in the project development for Rational Test Suite for various phases of RUP.
• Develop change management procedures for implementing requirement changes and/or enhancements and consistently tracked the requirements status throughout the project life cycle.
• Established a business analysis methodology around the RUP (Rational Unified Process). Helped develop use cases, project plans and manage scope.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Used Rational Clear Case and Clear Quest as Configuration Management and Change control tools.
• Performed User Acceptance Testing (UAT).
• Involved in the formulation of Test Plan that contained test scenarios for the all phases of Quality Testing including functional, navigation, security, recovery and performance testing
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines
• Involved during the User-Acceptance Testing of the application and interacted with end-users, management and development team in order analyze the risk involved in the updation of the existing system
• Used Rational ClearCase as a change Management Tool, to maintain and track the stakeholders requested enhancements and changes

Environment: XML, VBA Agile, MS Office (Word, Excel, Access, Project, PowerPoint, Outlook), HTML, RUP

Confidential, Bismarck, ND

Business Analyst

Responsibilities:

• Prepared Business Requirement Documentation based on URS, and converted the Business Requirement Documentation to Functional Requirement Specification and Technical Specification Document. Assisted in creating a High level Request for Proposal (RFP).
• Wrote Use Case Specifications after identifying the Business requirement
• Conducted Joint Application Development (JAD) sessions to gain consensus on various issues related to the project.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD using UML.
• Documented and delivered Functional Specification Document to the project team.
• Involved in Managing Data modeling project from Logical design and implementation of Sybase Database
• Identified source systems, their connectivity, related tables and fields and ensure data suitably for mapping.
• Provided clear and concise documentation regarding requirements management plans, functional requirements, supplemental requirements, test plans and test cases
• Managing overall testing process and project to production change management life-cycle.
• Incorporated Data Acquisition, Data Privacy, Data Analysis, Data Mapping and Data Compliance rules in the auditing criteria and assisted in execution of the mitigation and remediation plans to ensure the Financial and Tax Statements are in acquiescence.
• Involved with the management, Development and the QA Team members in the Project Planning Phase
• Analyze and work with stakeholders to prioritize application defects/enhancements and participate in developing a change management process
• Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs.
• Participated in the logical and physical design sessions, assisted and developed high and low level design documents.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Conducted User Acceptance Testing (UAT).
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle.
• Modifying and maintaining the already existing test plans, test cases and scripts to leverage the automation team effort during the regression testing
• Wrote Test Plans in MS Word for Manual Testing, System Testing, Integration Testing, Performance Testing, Regression Testing & reviewed their consistency with the system requirements.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.

Environment: MS Office (Word, Excel, Access, Project, PowerPoint, Outlook), HTML, SQL Server, Visual Basic, UNIX, Oracle, PL/SQL

Confidential - Detroit, MI

Business Systems Analyst

Responsibilities:

• Understanding and developing requirements and use cases for account opening maintenance and reporting for new accounts on Comerica’s private banking and trust application, platform service, Integration and Implementation.
• Evaluated existing technology to propose changes in To-be documentation.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD),
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Preparing UML artifacts viz. Use Cases, Activity Diagrams, recommended by RUP (Rational Unified Process) for Requirements.
• Developed Requirement Traceability Matrix (RTM) for maintaining/updating current and new system requirements using MS Excel.
• Introduced Agile and RUP methodologies to reflect liquid nature of front-office improving time-to-market
• Responsible for developing and supporting requirements for service flow of Corporate Actions, Corporate actions response, Currency, Free movement, Mutual Fund Order and execution, Non financial transactions and trading operational processing in Comerica’s global wealth management platform.
• Integrating functionality for multiple components for achieving the ability to send and receive currency/ cash via various EFT (electronic funds transfer) systems e.g. ACH, Wire, CHAPS.
• Documented Requirements for Activity management, Fixed Income, Asset Management Services, Client portfolio management, Order management system, Performance, Equities, Reconciliation, Transaction capture/Execution and reporting requirements for the user interface.
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing

Environment: Microsoft Office Suite, MS Visio, Windows XP, SQL, Adobe Acrobat, Mercury TestDirector, FileNet WinRunner, LoadRunner