SUMMARY:

• Over 9+ years of extensive experience in Insurance, Mortgage, Healthcare and Pharmaceutical industries as a business analyst with excellent communication, experience with developing Business Processes with a goal of implementing Project Management.
• In depth understanding of object oriented analysis design and concepts of SDLC and process methodologies like Waterfall, RUP, Agile, SCRUM etc.,
• Experience in requirement gathering and documentation.
• Review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Requirement Traceability Matrix (RTM) and testing documents
• Identify gaps, which require operational change in order to optimize system solutions by GAP analysis.
• Acted as liaison between management and development team for requirements and QA.
• Excellent experience in Creating Test Plans covering all conditions and eliminating redundancies.
• Experience in creating, modifying and enhancing both Manual Test Scripts in Test Director/Quality Center & Selenium.
• Expertise in Bug Tracking Reports using Bug tracking tools, Bug reporting using Quality Center, Jira and Bugzilla.
• Working knowledge of testing applications on 98/NT/2000/XP environments as well as testing mobile applications (Android/Windows/iOS)
• Excellent in Business Process Modeling and Workflow modeling
• Modeling the system using Use Case Diagrams, Class Diagrams, State Diagrams, Activity Diagrams and Sequence Diagrams. Emphasis on requirements capturing/gathering through research, formal - informal sessions and JAD sessions with SMEs (subject matter experts) and end users.
• Coordination expertise with development and QA teams on review and status calls.
• Strong analytical, resolution, team management and organizational skills.
• Experience in performing Gap analysis, SWOT analysis and cost/benefit analysis.
• Excellent in Developing and evaluating business process Models.
• Good knowledge of SQL and PL/SQL to access databases like Oracle
• Expertise in developing workflows, process flows and data flow diagrams.
• Experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Hands on experience with IBM rational software integrated tools like Requisite pro, Rational rose for requirement management and analysis use case development, business and data modeling.
• Experience working on defect reporting and bug tracking systems such as HP Quality Center, Test director.
• Wrote SQL queries for data integrity testing.
• Excellent communication and interpersonal skills, bringing energy, enthusiasm and leadership to problem resolution.

TECHNICAL SKILLS:

Software Development Life Cycle (SDLC): Unified Modeling Language (UML), Rational Unified Process (RUP), Joint Application Development (JAD) sessions, Capability Maturity Model for Software, Gap Analysis

Modeling Tools: Rational Rose, E/R Design, MS Visio, Axure

Requirement Management: Rational Requisite Pro, Doors

Databases: Oracle, MS Access, MS SQL, DB2

Test Tracking Tools: Rational Test Manager, Quality Center, JIRA.

Programming Languages: C, C++, Pl/SQL, Html

O/S: Windows 95/98/Nt/2000/XP/7,8, 10, UNIX, Linux

Reporting Tools: Crystal Reports, SSRS, Intune, Azure, O365, and SCCM

Other Tools: MS Project 2007/2010, MS Office, Microsoft Intune, Azure, O365, SCCM WordPress, Adobe, MS Share Point, MS Visio, Text Editor

WORK EXPERIENCE:

Confidential, Dallas, Texas

Business Analyst/Intune Support Engineer (SME)

Responsibilities:

• Ability to Define and Interpretbusinessrequirements in collaboration with the product manager for complex analysis and data integration projects from an SAP to Non-SAP system
• Aggregate data from different Modules SAP ERP -SD /FICO/PD, Big Data and perform analysis as perbusinessrequirements.
• Thorough Understanding on the SAP SD structures at Table level and Extractor level and Align the requirements according to theBusinessrequirements.
• Able to identify potential problems through advanced analysis techniques and develop appropriate test cases to assure effective testing of the application.
• Form Hypotheses, then analyze data to independently test the ideas
• Work with data architects to translate requirements intoBusinessRequirement Documents, Technical Specifications and Functional Specifications and assist in data and output validation.
• Maintain Comprehensive documentation ofbusinessprocesses, analytics design, measure definitions, data integration and usability to assist with the development of enterprise level data concepts and metadata.
• Demonstrates Good understanding of FunctionalBusinessProcesses, and ways in which data structure and quality can support such processes.
• Conducted and participated in the JAD sessions (Joint Application Design)
• Working knowledge of Microsoft Intune - Standalone and Hybrid, Azure AD, Multi Factor Authentication (MFA), mobile device management and mobile application management.
• Working knowledge in Internet Security and Acceleration (ISA) Server, Forefront TMG or 3rd party firewalls.
• Working knowledge of PowerShell, Exchange ActiveSync, and Certificates.
• Provided support services to MDM, infrastructure services such as Office365, Intune and SCCM
• Provided support and managed the policies being applied on to the various complex MDM infrastructures.
• Experienced in Maintenance, Patch Management and Software Distribution using MDM solutions.
• Experienced in administering and configuring mobile devices for enterprise users (ie IOS, Android, and Windows Phone).
• Experienced in designing and configuring desktop virtualization infrastructure utilizing VMware, VMAS and Hyper-V.
• Experienced in reproducing customer issues in virtual machines and testing devices in order to provide solution.
• Experienced in administering and configuring ISA Server 2006 and Forefront TMG products in medium to large environments.
• Firewall Basics (Inbound/Outbound).
• Basic knowledge of Active Directory and networking concepts such as TCP/IP and other networking protocols and services: DNS, WINS, DHCP, Routing, MAC.
• Experienced and knowledge related to Private Cloud, Public Cloud and Virtualization.
• Assisted in educating the GA of business partners with the designed behavior and solutions per their need
• Analyzed customer’s requirements and offered solution per requirements to administer mobile devices
• Developed tests and debugged new moderately complex software solutions and enhancements to existing software in a maintenance capacity
• Worked with technical and ops staff to understand and resolve problems with software
• Resolved customer complaints with software and responded to suggestions for improvements and enhancements
• Assisted in development and modifications of software technical documentations
• Tested and debugged moderately complex applications using routine and/or advanced technology
• Created optimization programs to resolve problems designed and built prototype applications
• Assisted in enrolling the Android devices and configuring AFW profiles
• Collaborated with clients to understand their business challenges and develop distinctive and active mobile solutions.
• Mobile Development, Mobile Implementation, Mobile Security, Mobile integration
• Coordinated with other testers in developing the test plan, test scenarios, test cases and test data needs
• Developed and executed test cases in different test environments and facilitating security assessments with applicable experts
• Assisted in Producing and modifying documentation, as required, through all aspects of a project including requirements, field and table-level descriptions, design, test plans, and supporting documentations.
• Maintaining clear communication with customers, follow ups and account / duty managers to ensure all issues are thoroughly resolved / stream lined
• Created thorough resolution documentation participated in pre-release testing for new products
• Managed and contributed to the product knowledge base as a SME
• Served as a mentor and help guide to other team members
• Served as a knowledge source for internal and external clients
• Experienced debugging web based applications, on both desktop and mobile devices
• Helped Global Administrators of companies to Administer their BYOD and Company owned devices (Mobile and Computer) with managed and non managed applications

Confidential, Charlotte, NC

Business Analyst / Project Manager

Responsibilities:

• Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.
• Escalating promptly any issues that may impact operations.
• Producing stage plans, strategy, highlight reports, risk logs, requests for change etc.
• Providing strategic directions during the implementation stages and throughout the Project life cycle.
• Managing client expectations by providing consultation and ensuring the delivery of the highest quality service.
• Analyzing, documenting, and managing all project requirements and changes to requirements throughout the software development lifecycle.
• Working closely with Operations and consulting the Client to define, analysis and gather requirements for several different platforms and Correspondence to assist the business owner by need analysis and forecasting future impacts on business.
• Projecting and managing the Project by defining the timelines to resolve and avoid the potential blockers in advance for a smooth flow.
• Providing consultation to the business/clients with appropriate measures and rend services from third party as well for optimum level solutions.
• Conducting weekly review meetings with team to ensure deliverables were met and any changes/concerns were dealt with in a time manner so the overall timeline would not be greatly impacted.
• Conducts current state analysis and delivers detailed and thorough business requirements.
• Act as a liaison between different teams to convey technical material to non-technical team members, and to convey non-technical concepts to technical team members.
• Performed Black Box, Functional, Integration, User Acceptance testing (UAT), and Regression testing web application on Window 7 OS.
• Develop test plans and test cases for the various Functional Requirements Specification.
• Collaborate with Development to create technical design and specifications for projects that trace back to business and functional requirements. Assists with translation of requirements into test case scenario.
• Identified and resolved database issues by creating liaisons between development and database administrators.
• Strong work ethics, taking ownership of all duties and responsibilities and efficient time management skills. Group and individual based problem solving and decision-making.
• Work within Microsoft's framework utilizing TFS, SharePoint, and Team sites to gather, store, and distribute information to various teams.

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

• Facilitates requirements gathering and interview sessions with customers in order surface essential IT requirements.
• Consulting with Operations and the Client to define, analysis and gather requirements for several different platforms i.e. Web Portals, Patient Plus (A home-grown system of databases that provides Operations with a Graphical User Interface displaying and storing Patients, Physician, and Product information), and Correspondence to assist the business owner by translating these needs into functional specifications.
• Sets client expectations relative to project-related and system constraints
• Conducts current state analysis and delivers strategic detailed and thorough business requirements.
• Act as a liaison between different teams to convey technical material to non-technical team members, and to convey non-technical concepts to technical team members.
• Performed Black Box, Functional, Integration, User Acceptance testing (UAT), and Regression testing web application on Window 7 OS.
• Develop test plans and test cases for the various Functional Requirements Specification.
• Expert in creating use cases, Use case diagrams, class diagrams, sequence flow diagrams using MS Visio and Rational Rose using UML concepts.
• Collaborate with Development to create technical design, define strategy and specifications for projects that trace back to business and functional requirements. Assists with translation of requirements into test case scenario.
• Assist with the configuration of Websites allows Physician to manage their patients more efficiently and effectively.
• Knowledge and expertise in working with claims, provider relations, Enrolment, Finance, Benefits Administration, vendor relations' Business areas.
• Good Knowledge of Medicare, Medicaid, claim process and Pharmacy Benefit Management (PBM).
• Strong work ethics, taking ownership of all duties and responsibilities and efficient time management skills. Group and individual based problem solving and decision-making.
• Acknowledged for capacity to tackle challenging issues, recognize system gaps, analysis viable alternatives, and provide innovative solutions and recommendations that meet the clients' financial goal and implementation timeframe.
• Work within Microsoft's framework utilizing TFS, SharePoint, and Team sites to gather, store, and distribute information to various teams

Confidential, Seattle, WA

Business Analyst

Responsibilities:

• Analyzed, documented, and managed all project requirements and changes to requirements throughout the software development lifecycle using Requisite Pro.
• Provided Business Solutions By conducting interviews with the Business users one to one.
• Coordinated activities involved in QA and User Acceptance Testing.
• Used Quality Center for Test Plans, Test Case & Bug Tracking; make decision on testing approaches for applications based on scope, estimates, change requirements & expected release. Conduct formal QA reviews during application deployment life cycle.
• Monitor the production environment and proactively prioritize, communicate, and resolve any EDI process or system issues.
• Worked with other data analysts in creating and maintaining Data functional design documents.
• Implement process improvements to enhance the efficiency of theEDI process and B2B services.
• Managed, updated and controlled projects to ensure time delivery using MS Project.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product and ensured that the developers were updated.
• Identified and resolved database issues by creating liaisons between development and database administrators.
• Supervised and approved a complete set of UAT scripts to ensure completeness of the implementation and of the end-to-end functionality.

Environment: Windows XP/2000, SQL, MS Office Suite, MS Visio, HTML, XML, Win Runner, Load Runner, Sharepoint, Visual Studio, Test Director/Quality Center, JIRA

Confidential, Cambridge, MA

Business Analyst

Responsibilities:

• Conducted Q&A sessions with the SME’s, gathered requirements; analyzed and documented the requirements using CaliberRM.
• Conducted GAP Analysis to illustrate the differences between use of the IVR System and traditional clinical screening.
• Conducted one on one interviews with Clinicians to understand the process of approving new subject into a Clinical Trial to become a SME on new subject enrollments
• Analyzed business requirements and segregated them into high level and detailed Use Cases, Activity and Sequence Diagrams using CaliberRDM.
• Conducted weekly review meetings with team to ensure deliverables were met and any changes/concerns were dealt with in a time manner so the overall timeline would not be greatly impacted.
• Prepared Requirement Traceability Matrix to ensure all the features for the project were captured and mapped as per the requirement in the BRD.
• Functioned as the primary liaison between the business line, clinicians, and development teams.
• Coordinated in developing test scenarios, test cases and implemented test plan with QA team.
• Conducted User Acceptance Testing (UAT) with both business user and vendors while documenting the necessary training material.

Environment: Agile (SCRUM), caliber/RDM, HP Quality Center, MS Office, MS SQL SERVER 2005/2008

Confidential

Business Analyst

Responsibilities:

• Gathered requirements from various business areas like Claims, Provider Relations, Enrollment, Finance and Benefits Administration for their updates to the Claim Processing Engine.
• Developed Use Cases using MS Visio, and a detailed project plan with emphasis on deliverables.
• Monitored Change Requests and documented requirements, integrating them with Use Cases.
• Developed and implemented Test Strategies using the Test Director.
• Assisted QA team in testing phase by creating Test Plans and Test Cases documents.
• Followed the RUP methodology for the entire Software Development Cycles.
• Assisted the development team during the second and third iteration using the RUP model.
• Checked the data flow through the front end to backend and used SQL queries to extract the data from the database.
• Involved in project planning, coordination and implemented QA methodology.
• Developed the Requirements Traceability Matrix, prioritized and determined impact of all applications.
• Identified the all applications and interviewed the application owners to recommend the process improvements.
• Provided overall project management to multiple projects successfully completing them on-schedule and on-budget.
• Defect Tracking and Bug Reporting was performed using Test Director

Environment: RUP, Enterprise Architect, Rational Suite Requisite Pro, HP Quality Center, MS Project, MS Visio, MS Access, MS SharePoint.

Confidential

Business Analyst

Responsibilities:

• Conducted sessions for understanding business expectations and for gathering requirements from various SMEs (Subject Matter Experts)
• Created functional requirement specifications (FRS) for Loan Management, Appraisal and Pricing modules
• Facilitated and participated in joint application development (JAD) sessions for communicating and managing expectations with the business users, senior management and end users
• Analyzed business requirement documents and developed use cases, use case diagrams, activity diagrams, state chart diagrams
• Transformed underwriting guidelines into pricing rules
• Performed impact analysis on vendor management system due to changes in loan manager module
• Aided JAD session follow-ups for project plan updates and gained consensus for User Acceptance Testing requirements
• Wrote specs to utilize Web-services (Axis) for data-retrieval from external systems
• Worked with the Quality Assurance Team to test different releases and to develop test plans and test cases
• Worked with UAT team to validate the developed application meets the business requirements
• Conducted training sessions for the end users and documented various training manuals
• Production support - to end users as well as development team during initial system deployment
• Analysis and resolution of end-user queries and bug reports
• Benchmarking functional requirements met against those expected by running test cases and writing PL/SQL statements and SQL queries to retrieve and check database contents

Environment: Java/J2EE, SQL, PL/SQL, Oracle, XML, Web-services, Enterprise Architect, Rational Requisite Pro, QTP, UML, MS Visio, Rational Unified Process (RUP), MS Project, MS Office-PowerPoint and Excel

Confidential

Junior Business Analyst

Responsibilities:

• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level.
• Worked closely with the Project Manager to plan how the work can be broken down into logical components to facilitate focused and efficient requirements gathering
• In charge of creating and maintaining the Business Requirement Document (BRD)
• Used Requisite Pro to document requirements, associate change requests with requirements and connect requirements.
• Facilitated business requirements gathering sessions (JAD sessions) with the client, and overlooked the creation of Use Cases/Activity Diagrams and Functional Specifications using Visio
• Performed feasibility study and risk analysis to identify the most critical requirements from the user’s perspective
• Conducted one-on-one meetings with the project SMEs (in person or by phone) to gather the requirements
• Assisted Project Manager and provided regular project communications to the project manager and business areas
• Documented business workflows textually as well as in UML diagrams (State diagrams) using Vision and forwarded them to stakeholders to review
• Created wireframes for the web application layout that could be understood by both business and technical personnel.
• Used IBM Rational Requisite Pro to manage a requirements traceability matrix, made in MS Visio
• Maintained test suites and performed performance testing using Load Runner
• Provided post-implementation support for the new web application used by the clients

Environment: RM Requisite Pro, Windows XP, MS Word, MS Excel, Microsoft Visio 2007, MS Outlook

Confidential

Associate Business Analyst

Responsibilities:

• Address all aspects of the loan lifecycle, starting from identifying a deal right up to loan closure.
• Used standard Business Analysis methodology centered on RUP (Rational Unified Process). Responsible for eliciting and gathering business user’s requirements.
• Understood the various steps in the loan lifecycle and then constructed the system in a way that the riskier loans could be easily identified and monitored.
• Analyzed and prioritized key reports for day to day servicing needs for Loan monitoring, Inspection and Insurance.
• Clerical work processes had to be streamlined and mapped to the automated system.
• Provided the client's management quick and easy access to all current economics (i.e. construction status, leasing status etc.) of the collateral pertaining to all the loans in the portfolio.
• Helped develop use cases, project plans and managed scope.
• Assisted in building a business analysis process model using Rational Rose and Visio.
• Performed requirement analysis, went through all the use cases and workflows.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Played a key role in the planning, testing, and implementation of system enhancements and conversion.
• Provided key input in working with users in defining project and system requirements.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Analyzed research on operational procedures and methods and recommend changes for improvement - with an emphasis on automation and efficiency.
• Worked with a cross functional and diverse team of business users and developers to enable accurate communication of requirements and ensure consensus.
• Assisted with product evaluation, product customization and system integration.
• Financial Statement Productivity, Property Inspection, Loan Data Analysis
• Performed analysis on enterprise data / report integration.
• Provided functional specification to development team to build Enterprise Reporting Systems.
• Help in presenting reports and analysis to management.
• Instrumental in providing user training and acceptance tests.

Environment: Project Plan, project scope, use cases, sequence diagrams, production plan, Business Requirements Document, UML