SUMMARY:

• 15 years overall career experience 10 years IT experience 10 years business/ system analyst experience 10 years process management experience Eight years project management experience Eight years ERP assessment, implementation, upgrade, testing and training experience Six years change management experience
• Six years data analysis, mapping, extraction, transformation, loading & testing Four years CRM experience Three years supply chain/ procurement experience Two years banking industry experience Two years business intelligence experience
• Two years image and capture experience Three months insurance industry experience Working knowledge of data and technology governance and risk management Working knowledge of data warehousing tools and techniques
• Working knowledge of ETL tools and techniques Working knowledge of data modeling and mapping tools and techniques Process Management Change Management Project Management
• Requirements AnalysisUsability & User Interface Analysis Business/ Systems Analysis Testing & Training Conversions & ImplementationsSix Sigma Trained

TECHNICAL SKILLS:

GENERAL COMPUTER: MS Word, MS Excel, MS Access, MS PowerPoint, MS Project, MS Visio, MS Lync, MS Outlook, MS Exchange, Communicator

COMPUTER: SharePoint, Project Center, KnowledgeLake (Capture and Connect), Nintex, Yardi Voyager, IBM Rational, HP Quality Manager, MS Word, MS Excel, MS Access, MS PowerPoint, MS Project, MS Lync, MS Visio, MS Outlook, Communicator, Resumix, UltiPro, Tessaract, PeopleSoft (HR, Query, PeopleTools 6), Oracle Financials (GL, FA, AP, PO), Oracle eBusiness, Discoverer, ADI, SAP (FI, CO, PR, HR, SD), Crystal Reports, ADP, CSS HRizon, mySQL, Blackline GL Compliance Manager, WebEx, Documentum, HP Quality Center, Deltamatic, Hyperion/ Brio, Planview, VMware, Tibco (CDC)

Methodologies/ Tools: Project Management, Process Improvement, SDLC, Waterfall, Agile (SCRUM), ITSM (ITIL), Joint Requirements Planning (JRP), Joint Application Design (JAD), DMAIC and DMADV Six Sigma, Application Implementation Methodology (AIM/ Oracle), Unified Modeling Language (UML), Business Process Model and Notation (BPMN)

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Process Consultant

Responsibilities:

• Short term engagement to provide business process automation for the Treasury department by documenting and reengineering current state manual bank reconciliation processes to interim state
• Trintech account reconciliation automated processes and future state BlackLine account reconciliation automated processes; Conduct a gap and root cause analysis
• Document associated requirements to create necessary policies and procedures to meet risk management, data governance and internal audit compliance in the overall
• Effort to streamline and automate processes, reduce number of banks, bank and overdraft fees and wire transfer disbursement fees
• Facilitated discovery sessions with stakeholders to elicit and document ERP/CRM and OBIEE requirements including existing and recurring TARS to translate them into technical requirements
• Developed BI program strategies for implementation
• Identified and documented associated use cases and functional and technical specifications
• Validated and prioritized requirements in line with current and future state processes (Sales to Service, Order to Invoice, Invoice to Cash, Record to Reporting, Procure to Pay, Mine to Surface, Ore to Ash, Acquire to Retire)
• Effectively analyzed existing legacy reporting solutions in order to migrate and implement futuristic data warehouse reporting solutions in OBIEE using the data security features of the platform
• Dashboard customization analysis and requirements (data, calculation rules, and layout) for each
• Security and access requirements in alignment with Oracle Procurement security
• Dashboard/Report scheduling and distribution requirements
• Identified and documented reporting, analytics, dashboard, security and alert requirements
• Took the lead while working with team to design ERP, BI and Analytical solutions options
• Identified existing and developed new reports to encompass data and analytical requirements bridging all modules
• Led development of the TCO model and RFP vendor evaluation, selection and awarding processes, instructions, scorecard and training
• Developed cloud (SaaS) ERP/CRM implementation plan

Environment: Oracle eBusiness EBS/ R12 GL, AP, AR, EAM (Enterprise Asset Management), Supply Chain (Inventory Management, Warehouse Management, Transportation Management), Purchasing/ Procurement, Cash Management, Order Management, Quality Management, Projects, Process Manufacturing, Discrete Manufacturing, OBIA (Supply Chain Analytics and Order Management Analytics), OBIEE and BI Publisher

Confidential, Atlanta, GA

Process Consultant/ Business Analyst

Responsibilities:

• Provided process and system analysis consulting on four separate ECM projects for a major bank in Business Intelligence Office
• Project managed federal reporting projects by creating project plans, WBS, project schedules, resource, communication and implementation plans, identified and managed risks and issues and provided weekly status updates during steering committee meetings
• Created SIPOC diagrams to document workflows and understand how processes support the voice of the customer
• Documented current and future state business and IT operational processes and conducted gap and root cause analysis as needed
• Facilitated requirement sessions to elicit and document regulatory, legal, user access, business, technical requirements for policies and procedures
• Documented data (source to target) mapping specifications and queried data and conducted data analysis testing to determine data integrity
• Created data models & solution architecture for impacted systems & designed and developed the conceptual & logical layers of the models
• Established new SLA and OLA agreements and confirmed and validated existing requirements or renegotiated
• Identified and recorded data and security requirements to update report, data and business rules configurations
• Collaborated with off­ - shore developers to develop technical design document and testers to test solutions designed, security models and physical data models, and recommended database table and report creation
• Identified metadata for definition and critical data elements (CDE\ KDE) for rules for enterprise data governance
• Served as point person for risk management and data governance to ensure control requirements implemented to mitigate identified risks
• Developed incident and change management strategies to be used during BI data modeling, transformation and reporting efforts
• Established access controls and user permissions (CRUD - create, read, update, delete) to reflect SunTrust, Federal Reserve and SOX compliance requirements for SAS and primary data sources
• Documented and tested SAS process and data internal controls and audit logs
• Documented Policy and Procedure Manual with newly documented data dictionary, policies, procedures and data, operational and IT processes around the LCR, 2052a and iBSM (CCAR) federal reporting and provided operations training

Environment: SAS, Financial, Mortgage and Loan data sources, marts and warehouses, Hyperion Essbase, Planview, COBIT, legacy financial systems

Confidential, Atlanta, GA

Management Consultant

Responsibilities:

• Provided process management consulting on mapping & analysis efforts for Claims Processing and Call Center
• Created project management deliverables and managed various implementation for process and automation projects with the goal of creating first contact resolution for the customer experience
• Prepared and presented to the Steering Committee process and service management recommendations and change management plans for review and approval, and upon acceptance provided relevant training
• Created SIPOC Diagrams to document workflows and understand how processes support the voice of the customer (VOC)
• Conducted facilitated sessions and interviewed SMEs, stakeholders and cross functional teams to solicit process and business requirements for Quote to Cash, claims processing, payment processing, vendor management, cancellations and contact center processes for the CRM system
• Documented the descriptive, technical and administrative forms of metadata, content types, critical data elements and attributes for reporting and KPI gathering for Kofax implementation efforts
• Documented core competencies as workflows and the associated current, interim and future state processes for day-to-day operations and call center development
• Conducted gap and root cause analysis, determined trends, and identified process and automation optimization opportunities using 6σ methodology

Environment: CMS (Claims Management System), ITIL (Incident, Change, Process, Problem, Access Management), CRM, Call/ Contact Center, IVR (interactive voice response), CTI (computer-telephony integration), VUI (voice user interface), Voice Studio, UContact

Confidential, Atlanta, GA

Management Consultant

Responsibilities:

• Provided process management consulting on mapping & analysis efforts for the SRP Modernization & On-boarding projects
• Managed process and automation projects creating project plans, schedules, resource and tasks plan inclusive of WBS, communication, change management and risk plans, managed issues, prepared weekly status updates
• Managed change process by developing the change management plan and roadmap, training, communication; resistance plans were developed and implemented; readiness assessments and impact analysis were conducted and metric reporting delivered
• Using a hybrid 6σ DMAIC methodology and BPMN, mapped current, interim and future state Oracle logistics/ supply chain warehouse, inventory and transportation management, procurement (Procure to Pay), order management (order processing, shipping, billing, invoicing), cash management (cash application, bad debt, period end close) and OBIEE processes and conducted analysis for ERP upgrade
• Using a hybrid 6σ DMAIC methodology and BPMN, mapped current, interim and future state processes for human resources SharePoint On boarding and Off boarding processes and sub processes and conducted gap analysis for development
• Designed and developed the reporting and analysis to measure implemented business and IT process efficiencies
• Documented requirements resulting from gap and root cause analyses and translated into technical requirements
• Developed unit, integration and user test plans, scenarios and cases and implemented training
• Worked with developers and users to implement, test and validate requirements and assisted with solution architecture design

Environment: Oracle Supply Chain (Inventory, Warehouse and Transportation Management), Procurement, Oracle Federal Financials (financial management), OBIEE, SharePoint 13, HP Quality Manager, COBIT, ITIL (Process, Incident, Knowledge, Change, Security Management), WebEx, Tibco

Confidential, Atlanta, GA

Senior Consultant Business Systems Analyst

Responsibilities:

• Documented and analyzed 150+ “As ­Is” and 90+ “To Be” manual and Oracle ERP automated processes using Six Sigma methodology
• Documented associated interfaces, web services and customizations and captured ITSM service, operational and technical requirements
• Assessed, planned, documented and implemented ITIL ITSM processes and framework as a part of the new business transformation efforts
• Elicited business, functional and technical requirements for multiple applications, bolt-ons, auto dialer, customer relationship management system (CRM), IVR, procurement, finance and grant modules, 3 portals, 1 bolt­-on, 274 forms and letters, 16 interfaces/integration, 86 custom reports, 9 workflows, and 6 externally hosted systems and created requirements traceability model
• Elicited, analyzed and monitored object, security, data conversion, IVR, VUI, auto dialer, and configuration requirements through testing, training and implementation
• Project managed and implemented Change Management business transformation strategy utilizing the ADKAR change model and consisted of organizational agreement on the future state, executive buy-in and public support, a series of brown bag sessions to introduce and keep employees in the know, plan to measure change and correct change expectations (if required) and department incentives to accept and expedite change
• Interfaced OBIEE & Orion BI to required applications for federal reporting in line with AHA, HUD, COBIT and ITIL (ITSM) guidelines
• Implemented procedures around the data transformation process (extracts, loads, validation and mapping) and executed
• Developed use cases, SIT & UAT strategies, plans, scenarios and test cases for all implementations, IVR call flows, scripts and tree developments and executed UAT
• Supported QA & release management efforts, Partnered in data conversion, cleansing and validation efforts and handled defect management

Environment: SharePoint 10, KnowledgeLake (SaaS), Nintex (SaaS), Yardi Voyager (SaaS), Yardi Orion BI for SharePoint (SaaS), Yardi CRM (SaaS) with CTI integration to IVR, Avaya Contact Center Management, Yardi PAYscan 6.0 (SaaS), Workday HCM (SaaS), SciQuest Total Supplier Manager (Procurement/ Supplier Management), Selectron Technologies Auto Dialer, IBM Rational, HP Quality Manager (ALM), Oracle EBS, OBIEE, Crystal Reports, various bolt-ons (fingerprinting, etc.)

Confidential, Atlanta, GA

Consultant Business Analyst / Process Engineer

Responsibilities:

• Project managed by creating project plans, schedules, work breakdown structure, and providing status updates and documenting issues, risks, assumptions and constraints for each project
• Documented and mapped budget development and reporting ERP “As Is” processes consisting of approvals, tracking, reconciliation, forecasting, variance analysis, vendor order, billing handling and invoicing for seven different budgets from three different departments of for a organizational restructuring project for a telecommunications company
• Documented and mapped vendor ordering, billing and reporting “As Is” processes for three departments
• Conducted process and gap analyses, documented “To Be” processes
• Provided recommendation for both a consolidated view for budgeting and rolling forecast and for the prevention of duplicate orders and billings and associated implementation plans

Environment: Oracle EBS (GL) and legacy billing systems

Confidential, Atlanta, GA

Consultant Senior Business Analyst/ Project/Program Manager

Responsibilities:

• Defined, documented and managed project tasks and timelines for a major airline and prepared weekly status updates
• Led scope and deliverable definition sessions and developed project plan, project schedule, work breakdown structure and other related planning related to risks, issues, communication and change management and implemented training
• Determined and managed resource and budget needs, and created and provided weekly project scorecards maintained in PRT to management including financials (forecast), milestones, risks, issues and mitigation plans
• Liaison between client operations leadership & vertical project managers to provide project reviews & scorecard update for all vertical program projects
• Worked with QA on HP QC during testing to identify defects and resolve and with Travelport and offshore team to drive project deliverables
• Conducted facilitated sessions including business and IT channels to elicit business and functional requirements, channel inputs/ outputs, physical and logical data models and the database schema
• Created the change management schedule and identified the milestones and associated tasks; Conducted the readiness assessment and impact analysis, then assisted with trainer the trainer and pilot training to close out the my change tasks
• Maintained the action item log with issues and risks and developed GUI prototypes, mock­ups and use cases for system development and SOA services

Environment: Deltamatic, IBM Rational Quality Manager, HP Quality Center, ITSM (Security, Deployment, Access, Service Catalog), Primavera P6, IBM Emptoris Services Procurement

Confidential, Atlanta, GA

Implementation Consultant Project Manager

Responsibilities:

• Responsible for the project management of the business transformation of an online selling business, law office and construction company for process and system implementation and upgrades for small and medium sized entrepreneurial companies
• Identified and documented current processes, developed future processes in Visio, conducted gap analysis, and streamlined processes using Six Sigma and BPR
• Elicited requirements for configurations and documented with use cases to develop training materials for Amicus legal billing implementation and utilized project and change management plans, tools and templates to manage to the implementation and roll-out
• Led RFP and vendor evaluation, selection and awarding processes, identified requirements, conducted vendor conference and coordinated demos, managed installation, data validation & testing
• Analyzed and understood manual accounting, invoicing, inventory and payroll, set­up chart of accounts, legal entities, journal process, reporting currency, balancing rules and entered manual financials into accounts in QuickBooks
• Developed policy and procedure manuals, created forms, templates, reporting, and SOPs for supporting roles

Environment: QuickBooks, Amicus and JDE One World

Confidential, Atlanta, GA

Implementation Consultant Project Manager

Responsibilities:

• Created and executed the project plan, project schedule and work breakdown structure, managed project tasks and resources for an account reconciliation system implementation, Oracle interface and financial compliance project effort and planned assigned project tasks and deliverables to completion
• Implemented project rollout and training utilizing change management strategy developed with the management team using the ADKAR model, designed new process model reflecting consolidated view
• Elicited requirements by use case, analyzed and tracked through testing and implementation
• Configured system pass and business rules in system
• Developed test plan and scripts, conducted usability and unit testing and supported integration testing with other applications including Hyperion and Kronos data
• Managed and trained team on new processes including preparing and posting journal entries, month, quarter and annual close, financial reporting and analysis, as well as, maintained other day­-to­-day operations

Environment: Oracle Financials, Hyperion/ Brio, Kronos, Discoverer, ADI, ITIL (Incident, Change, Problem), Blackline

Confidential, Atlanta, GA

Process Implementation Consultant

Responsibilities:

• Guided program manager and cross-­functional human resource, benefit and payroll project teams from initiation through implementation for an ADP and SAP process re-engineering and business process management system development
• Developed and presented the adopted project approach, supported the creation of the project charter, objectives and scope, created work breakdown structure, managed resources & budgets
• Developed the change management strategy including project roll­-out, training, communication and resistance plans, provided training guidelines, questionnaires & surveys for all locations and business case to combine the bpm project & offshore project efforts to leverage resource allocation & bring in the Go­-Live date thereby cutting project costs
• Utilized the bpm life­cycle to develop & improve over 150 payroll, human resource & benefit functional and technical operating & supporting processes, business process management system was developed to core standardized processes
• Facilitated JAD sessions with functional and technical groups to capture requirements using use cases and use case diagrams, in conjunction with offshore team developed functional specs for customer relationship management (CRM) system, data warehouse, BI reporting and call center systems
• Developed wire frames, determined content and content source and UI design mock-up for portal
• Executed UAT in three U.S. locations and established the strategy for pilot training and testing

Environment: ADP, SAP, Business Process Management system

Confidential, Atlanta, GA

Senior Business Analyst / Project Manager

Responsibilities:

• Facilitated consistency and efficiency through process standardization and streamlining ensuring data integrity in preparation for upcoming mergers; Using Six Sigma analyzed settlement processes for the Foreign Currency Recon project, created a SIPOC process map and diagram, identified process deficiencies, and delivered a process modeling plan to implement process improvement; Interviewed and shadowed SMEs (some offshore), documented and mapped current state and designed future state processes and workflows in Visio, conducted gap analysis, best practice recommendation made and accepted; Initiated change management program to roll-out new processes
• Created project charter and plan and managed 12 resources associated tasks and deliverables to completion
• Developed user interface design for landing page; Supervised system planning and requirements elicitation via JAD sessions, used traceability matrix to map test scripts and confirm requirements are met; Collaborated with IT on design and development of business process model and system build, responsible for testing and user interface and screen prototypes

Confidential, Atlanta, GA

Senior Business Analyst Contractor

Responsibilities:

• Supported a $41 billion merger when acquiring company’s fixed assets were loaded to acquiring company’s ERP system
• Created & posted fixed asset, depreciation and capital expenditure journal entries; Prepared account reconciliations and variance analyses, resolved variances and prepared written explanations; Participated in monthly, quarterly and annual close activities
• Prepared monthly fixed asset and accumulated depreciation roll-forward and CapEx schedule
• Initiated and completed the department’s Sarbanes Record Retention project to meet SEC compliance
• Using Six Sigma DMAIC, defined the process, measured performance, analyzed metrics, improved and documented process from findings, implemented controls and monitored to maintain minimal risks, remediated when required