SUMMARY

• Over 9 years of IT experience in business analysis, design, implementation and software testing. Certified Professional Scrum Master (PSM - 1) and Certified Scrum Master (CSM). Experience wif analyzing business needs, gathering requirements, planning, organizing, documenting and testing software applications.
• Experienced wif Agile (Scrum) Software Development, Waterfall Methodology and Hybrid methodology.
• Practical experience of successful Scrum based development team management as a Scrum Master.
• Coaching Development Team in understanding scrum ceremonies like Sprint planning meetings / Sprint Review Meeting / Sprint Retrospective / Backlog grooming meetings. Coaching Product owner in writing TEMPeffective user stories.
• Coaching team in value-based prioritization and challenge teh norm time to time to ensure focus is on delivering value.
• Strong cross - functional business analyst and team leader wif teh ability to create cohesive, TEMPeffective and productive teams that successfully define, plan, and execute strategic enterprise-wide initiatives.
• Consistently successful in delivering discrete deliverables that meet or exceed customer and stakeholder expectations through TEMPeffective collaboration to define requirements, process flows, test strategies and acceptance criteria.
• Efficient in managing sensitive stakeholder communication detailing teh SDLC lifecycle and project status on schedule, scope, budget, performance variance and critical issues.
• Passionate, resilient and focused in maximizing opportunities to refine and expand skill-set to add greater value to teams and stakeholders.
• Prioritizing requirements wif teh halp of client stakeholders.
• Performed Gap analysis and implemented updates for teh Data Warehousing Application.
• Develop Process Flow and Work Flow diagrams for teh management team to understand teh application flow.
• Provided support to Project manager wif managing change of requirements and monitor project development, timelines and milestones.
• Helped wif data modeling and defining teh conceptual and logical model of teh data warehouse.
• Provide Pre-& Post Go-Live (implementation) support to address end user queries.
• Documentation includes: Business process documentation, business process modeling, HLDD's (SRS/SDD/BRD) and LLDD's (FRD/RTM).
• Hands on experience of writing TEMPeffective and successful proposals and statements of work.
• Experience in creating prototypes, wireframes and UIDD's. Developed use case diagrams, sequence diagrams and activity diagrams.
• Experienced in Orchestration process and centralized business engine rule.
• Proficient in SOA implementation, wif a good noledge of webservices, web methods, XML, WSDL, SOA.
• Hands on experience identifying and documenting wif Client side, Server side and Database Validations.
• Worked extensively wif dimensional modeling, data migration, data transformation, data modeling and performance tuning.
• Adapt at writing Data Mapping Documents, Data Transformation Rules, Maintaining Data Dictionary, Data Migration Documents.
• Experience in integration testing, system testing, user acceptance testing (UAT), functional testing, regression testing, GUI testing and performance testing.
• Experience in documenting Technical User Manual, Live Presentation, Recording Demo’s on Product, Release Notes and assisting Proposal Manager’s on RFP’s.
• Developed mock-ups and wireframes along wif teh screen designs using MS Visio.
• Developed reports using Tableau v8.0 to communicate information using graphs, charts and other info graphical solutions to teh project team.

TECHNICAL SKILLS

Modeling & Designing Tools: MS Visio, HTML, Bizagi and Balsamiq

Reporting & Tools: Tableau, SharePoint, Rally

Defect Tracking: JIRA, IBM Rational Clear Quest, Bugzilla, HP ALM QC

SDLC Methods: Agile/Scrum, Rational Unified Process (RUP), Waterfall, Kanban, Scaled Agile Framework (SAFE)

Languages: HTML, CSS, XML, UML, C, C++, Java, SQL, JSON

Databases: Oracle 11g/10g/9i, SQL Server, SQL Workbench, MS Access.

Operating Systems: MS Windows X, LINUX, Mac OS X, Android.

Other Tools: Microsoft Project, MS Office Suite, MS FrontPage, Visual Studio, Eclipse, NetBeans IDE, SAP ERP, Oracle ATG 11.2, Remedy

Web Services: SOAP UI, RESTFUL, Postman, Swagger Hub

PROFESSIONAL EXPERIENCE

Confidential, Kansas City, MO

Business System Analyst

Responsibilities:

• Experience in portfolio of applications that support major technology programs and teh built out of contemporary applications. These applications are focused on Omni channel Communication and Skill based Routing.
• Facilitated teh establishment and implementation of standards and guidelines that guide teh design of technology solutions including integration of multiple platforms, operating systems and applications across teh enterprise.
• Understand client's existing systems and workflows.
• Evaluated requirements and custom solutions to support operational.
• Coordinated wif vendors to analyze solutions, system integration and implementation strategies.
• Gained contact center subject resource experience as it relates to skills-based routing, computer telephony integration, agent monitoring, call recording, work force management, reporting and integration wif other applications such as CRM solutions.
• Submit written reports, including project status and time reporting.
• Call center subject matter resource for technical build out and attended meetings as required.
• Works independently as a consultant-business analyst in recommendations for call center business architecture including upgrading, testing, and implementation support.
• Tracks industry trends and maintains noledge of modern technologies to better serve teh enterprise's architecture needs.
• Experience wif implementing AJAX in UI/UX for asynchronous calls.
• Proactively evaluated systems, made recommendations for improvement and resolves any non issues while avoiding user impact for migrating teh existing customers.
• Identifying, recommending and supporting teh implementation of various programs for teh improvement of call center.
• Experience in migrating data from source to AWS Redshift.
• Experience wif implementing transformation logics creating stub for cluster nodes in AWS Redshift.
• Identify and address call center technical infrastructure specific gaps.
• Worked on API’s and accessed third party Microservices.
• Experience in migrating data from S3 to AWS Redshift streamlining process.
• Knowledge on SAML feature which supports single sign on capabilities.
• As a part of migration, I was also responsible for testing teh new features and changes in teh product by assisting teh QA team.
• Assisted Proposal Managers in writing Request for Proposals.
• Experienced in JIRA tool for tracking teh issues.

Environment: JIRA, Team One, Bugzilla, AWS Redshift, Confluence, Unified Communication, Swagger hub, MS Project, J2EE

Confidential, Brooklyn, OH

Scrum Master / Business Analyst

Responsibilities:

• Mentored and coached teh teams on Agile methodology and Scrum values and process.
• Initiated and participated in cross-organization dependencies for/from other scrum teams monitored and tracked PI milestones, and facilitated mitigation of issues and risks.
• Worked wif onsite and offshore development teams on prioritizing user stories and creation of sprint backlog.
• Conducted time boxed daily scrum meeting; facilitated Sprint Planning meeting, tracked team velocity and Sprint progress using Sprint Burn down Chart and Product Burn Down Chart using Rally.
• Worked wif Release Train Engineer (RTE), to facilitate Scrum of Scrum meeting and participated to update teh project status and to work on teh progress of teh project.
• Responsible for ensuring User Stories meet teh INVEST Criteria and Ready Stories Meet SMART.
• Assisted teh Product Owner and business users wif providing detailed requirements for teh team to start teh implementation.
• Implemented Moscow, Business value based technique for user story prioritization in Product Backlog and Scrum poker, T-shirt sizing for user story estimation in Sprint backlog and assisted in drafting teh Scrum Artifacts by collaborating wif technical teams and stakeholders.
• Worked wif teh product owner and development team in deciding and negotiating teh definition of done and acceptance criteria for Potentially Shippable Product Increment (PSPI).
• Tracked Sprint progress using Sprint Burn down Chart and Burn up Chart. As experienced Scrum Master anticipated and removed impediments from project team’s path and pushed them to deliver quality results based on schedule.
• Improved teh Teams efficiency through retrospective feedback by conducting Happy Histogram, silent Writing Technique and made sure that teh necessary Improvements are been made for further sprints.
• Assisted in removal of impediments and monitoring defect logs, which in turn assist in velocity calculation for superior planning of upcoming sprints.
• Worked wif API and web services. Good noledge of soap and restful web services including SOA architecture.
• Used MS Office extensively (Word, Excel, Access, PowerPoint, Outlook, Project) for calculations, graphs, analysis, presentation and documentation throughout teh project.
• Proficient using Rally for creating individual/group dashboards, making user stories, creating defects, updating tasks and tracking team's work.Coordinated wif Scrum Masters to relegate dependencies during teh sprint.

Environment: Agile-Scrum, Jira, MS-Visio, Confluence, Java, Jasmine, ODI, MS Visual Studio, IBMDb2, Tableau, MS Office, Rally

Confidential, ORLANDO- FL

Sr. Business Data Analyst

Responsibilities:

• Experience in data profiling teh source systems.
• Worked wif internal architects and assisting in teh development of current and target state enterprise data architectures.
• Worked wif project team representatives to ensure that logical and physical data models were developed in line wif corporate standards and guidelines.
• Involved in defining teh source to target data mappings, business rules and data definitions.
• Experience in defining business engine rules for Orchestration.
• Responsible for defining teh functional requirement documents for each source to target interface.
• Documented, clarify, and communicate requests for change requests wif teh requestor and coordinate wif teh development and testing team.
• Reverse engineered all teh Source Database's using Oracle ODI.
• Documented data quality and traceability documents for each source interface.
• Designed and implemented data integration modules for Extract/Transform/Load (E-LT) functions.
• Involved in data warehouse design.
• Analyzed Cost Benefit analysis to stream line teh process.
• Experience wif various E-LT, data ware housing tools and concepts.
• Documented teh complete process flow to describe program development, logic, testing, and implementation, application integration, coding.
• Worked wif internal architects in teh development of current and target state data architectures.
• Worked wif project team representatives to ensure that logical and physical ER/Studio data models were developed in line wif corporate standards and guidelines.
• Used data analysis techniques to validate business rules and identify low quality missing data in teh existing Amgen enterprise data warehouse (EDW).

Environment: Oracle 10g/11g, MS Access, MS Excel, MS Word, MS Outlook, Oracle ODI, Crystal Reports, PowerPoint and SharePoint, J2EE, Tableau

Confidential

BUSINESS ANALYST

Responsibilities:

• Facilitated requirement gathering sessions such as JAD, JAR and Brainstorming
• Gatheird, analyzed, defined and documented Business Requirements Document (BRD) and Functional Requirements Document (FRD)
• Translated user requirements into process flow documentation using use case scenarios, UML diagrams and Data Mapping documentation mainly defining business logic/rules and source to target attribute mapping
• Ensured SLA was met as per client requirements
• Performed feasibility, risk and impact analysis to ensure Quality compliance and management as per requirements
• Conducted workshops wif teh technical and design team to set up relational database architecture by creating design documents wif stakeholder acceptance
• Managed relationships between database end-users and department resources, communicated data administration rules to management and staff via oral and written reports and presentations
• Created, developed and managed internal procedures for various job functions and triggers to establish data integrity and performance management of database updates and querying
• Worked wif teh Internal IT department to configure software to perform testing, data storage, performance efficiencies and database enhancements in a timely manner
• Designed change control plans and procedures teh organization will execute in teh event of a disaster to minimize damage, restore operations, maximize system resilience as per business expectations
• Communicate wif Operations, Production Support and Quality Assurance to schedule and conduct disaster recovery planning meetings for establishing disaster recovery testing methodologies
• Trained teh employees on their responsibilities concerning business continuity procedures and teh point of contacts in case of unforeseen issues
• Performed data profiling and prepared data required for all external reporting requirement using auditing reports and tools
• Worked wif teh implementation team to develop customized reporting solutions to support end user navigation and seamless GUI experience
• Implemented user interface prototypes using Balsamiq wireframes and mockups
• Worked closely wif teh validation team to develop test scripts, test cases and UAT testing

Environment: Waterfall, UML, MS Office, MS Visio, Balsamiq, Oracle, SharePoint, HP Application Life-Cycle Management (ALM)

Confidential

Business Analyst and Report Developer

Responsibilities:

• Analyzing teh Business requirements from clients for teh new application, requirements to perform Design, document, develop, test and implementing it accordingly.
• Provide teh estimations for teh new work orders received.
• Maintain & Support teh existing software by handling technical issues or enhancements raised by teh client.
• As a reviewer, was responsible for reviewing tasks done by team members and peers and make sure teh quality product/Solution is deliverable to teh customer.
• Responsible for teh quality procedures to be followed and documented correctly.
• Co-ordinated wif client for business concerns.
• Experienced in graphical user interface mockup and website wireframe builder application.
• Fix teh defects raised as part of teh SIT and UAT phases.
• Resolve any impediments for teh team for smooth progression of teh project.
• Comfortable generating high and low-level system architecture diagrams and design documentation.
• Implement teh new components in production and provide production support in teh warranty period.
• Able to develop teh SQL Queries to be executed at database to compare teh OBIEE Reports for matching teh outputs.
• Experience in developing teh Discoverer Reports using Discoverer Plus/Viewer
• Used teh SQL Inspector to generate teh SQL Query in Oracle Discoverer and compared to validate teh conditions generated are as per teh requirement
• Hands on experience on Balsamiq mockup tool.
• Used teh OBIEE Usage Tracking to validate teh SQL Query generated for teh OBIEE Report
• Resolve all teh production incidents wifin teh specified as per SLA.
• Document teh new projects implemented in production for future reference.
• Trained new members in teh project.

Environment: Waterfall, UML, MS Office, MS Visio, Balsamiq, Oracle, HP Application Life-Cycle Management (ALM), OBIEE