SUMMARY

• Senior Information Technology Leader with demonstrated success in digital marketing/analytics, utilities, telecommunications and financial verticals. Recognized for implementing IT strategies and business alignment in support of IT best practices, quality assurance, COE and client/vendor relationships. Proven record of building trusting relationships, high performing organizations, establishing innovative solutions that execute strategic vision through mentoring and development of individuals and teams.

TECHNICAL SKILLS

• Budgeting
• Forecasting & Contract negotiations
• Talent Development & Utilization
• Program Management / Vendor Management
• Quality Assurance / IT Governance
• Business Operations
• Global Resource Utilization / Off shore
• PMLC
• SDLC and Client Delivery Services
• Capacity Planning / Management

PROFESSIONAL EXPERIENCE

Confidential

Sr. Consultant

Responsibilities:

• Leading a key IT partnership with ITS for the customization and implementation of a new global import systems.
• Leading and mentoring IT and operations efforts to develop a new platform and initial Export solution utilizing an Agile approach for the next generation SaaS back global source system solutions.
• Evaluated, tailored and developed an implementation model to support an Agile approach to fit the needs and culture of the BDP PMO / IT.

Confidential

Sr. Program Management

Responsibilities:

• Defined and implementing a QA Enterprise model to increase velocity and reduce costs across 8 operational areas supporting a $450 m Portfolio with over a 1000 test resources.
• Lead efforts around identifying and pursuing Best Practices (PMLC / SDLC) across all operational areas including; Enterprise Tool consolidation (QC/ALM), Metrics, Process/Methodology, Governance, QA/Delivery standardization along with role and responsibilities.
• Partnered and participated in the selection and management of IT providers, maximizing the mix of in house versus out sourced services, establishing strategic service provider partnerships.
• Developed and led IT strategic and operational planning and execution to achieve business goals by fostering IT initiatives, and coordinating the deployment, and management of current and future business application systems across the organization.

Confidential

Sr. Director, IT

Responsibilities:

• Led the organization in ensuring that the development, maintenance, modifications and implementation of strategic application, solutions and services met and exceeded client expectations.
• Planned and led multiple matrixed organizations of 70+ resources consisting of 5 managers and a mix of on shore and offshore resource geographically dispersed to support new development, partnerships and maintenance utilizing an Agile approach.
• Reduced operational cost by ~1.5 million by use of a cost efficient cloud model along with reducing the number of offshore vendors and re - negotationing vendor terms.
• Effectively setting and balancing organizational processes and policies across local and distributed management teams supporting business requirements, production operations, client services and budgets to deliver industry leading solutions.
• Provide production level SLA and OLA services across all business lines.
• Provided financial oversight of all operational and capital allocations for the department.
• Financial responsibility for budgets impacting operational efficiencies efforts that includes the adoption of Agile Best Practices, Vendor re-evaluation and inter-company partnership resulting in a reduction in operational cost. (Offshore vendor/partner evaluation, license / tool consolidation, implementation of reserved instance usage AWS)

Confidential, Mt Laurel, NJ

Program / Client Management

Responsibilities:

• Ensure Technology and process requirements met client requirements and expectations.
• Liaise between technology and business organizations ensuring program success.

Confidential

Sr Quality Management Consultant

Responsibilities:

• Successfully revamped a multi-million dollar failed Agile process implementation effort through the use of matrixed resource (communities of practices) and tailoring of the previous process.
• Engaged Management teams in their understanding and usage of the current PLMC, SDLC and Quality practices
• Achieved an 80% methodology adoption due to methodology re-alignment and a measurable deliverable accountability resulting in a 40% cost reduction to project budgets.
• Coached and mentored Agile/Communities of Practices for BAs, Development, Quality/Test and PMs, teams consisted of 5 to 10 members depending on their areas of SME
• Mentored Change Management team members in sound Best Practices
• Define core quality assurance deliverables to be measure on all IT approved projects

Confidential, Philadelphia, PA

Director, IT Best Practices and Quality Assurance (CET)

Responsibilities:

• Built relationships with all business units in efforts to improve and standardize Production Operations and Service, impacting asset management, SLA, and Incident management.
• Built QA testing team to support Confidential .net, a B2B/B2C customer site with 15 million users on a daily basis; responsible for e-commerce, social media, mobile and other related technologies.
• Business case development and execution for service centralization (COE) to control cost and test perficies efforts resulted in a targeted 50% on-site reduction in contractor headcount from (~128 to 64).
• Championed consolidation of enterprise tools and services resulting in the centralizing of resources, professional services, vendor partnerships. Resulting in approximately $1mm dollar maintenance and resource annual savings.
• Established of Metrics/Quality measures and key processes indicators to support alignment with industry Best Practices through standardized Quality Assurance, Service delivery and Cross Service Testing metrics.
• Responsible for enterprise tool selection and implementation to support standards, methods, decision making / governance. This includes Test Service Mgmt/Execution (HP/Mercury Test Suite) Workflow/Program Monitoring, Requirements, Change Management, Deployment and Governance / Compliance.
• Establish and maintained SLA and OLA agreements with business and vendors for 7x24 operations.

Confidential, Philadelphia, PA

Sr. Program Management

Responsibilities:

• Providing leadership and direction to support the business vision for systems and ensuring support of the business objectives and requirements behind those systems.
• Led teams to obtain organizational results and works in partnership with others to achieve business objectives.
• Establish a team to define implement and support best practices in SDLC / AUP methodology.
• Defined the roadmap identifying Gaps and criteria to be applied for the implementation of the AUP

Confidential

Sr. Quality Manager

Responsibilities:

• Defined and directed offshore (COE) feasibility and cost benefit analysis for Originations and Marketing areas. Resulting in a 30% improved test and delivery capabilities over a 6-month period with a cost saving of 500k.
• Managed COE vendors for all offshore efforts
• Outlined solutions to reduce partner launches from 5 weeks to 3 weeks, with the use of automation and process improvements.
• Implemented strategic efforts in support of CMMi, including SEPG, Quality Process Group and Business Process Office in order to provide leadership and guidance for all process related efforts.

Confidential, Malvern, PA

Sr. Manager Datacenter Management and Quality Assurance

Responsibilities:

• Led teams responsible for Application / Network Support, Service Desk and Incident management (SLA) for all global R&D.
• Directed strategic efforts in the implementation of CMMI/RUP methodology across 5 global market verticals, including System Engineering Process Group (SEPG) and Business Process Office (BPO) in order to provide leadership and guidance for all process related efforts.
• Achieved 65% offshore utilization to align with corporate initiatives to reduce operational overhead by approximately $1million and increase efficiency through offshore partners for testing services.
• Improved process by 20% through organizational realignment, streamlined process refocused priorities and increased offshore utilization of enterprise solutions validation within 6 months.
• Management of all ISO and CMMi methodology related activities and audits.
• Managed vendor utilization, service level monitoring along with invoice approval and reconciliation.
• Oversaw the relocation of the R&D Data Center and migrated approximately $9 Million in assets with no interruption to R&D teams or budget overruns.