SUMMARY

• Resourceful engineering approach to problem solving
• Project Management, Quality Management and Six Sigma experience; Metrics and improving KPIs
• Business Modeling, Metrics, and Root - cause identification and solution implementation
• Public Administration and Management experience; Administrative Regulations and Policy experience
• Experience making presentations to Boards
• Familiarity wif HIPAA and Information Security
• Agile methodology-familiar wif rapid, flexible and collaborative approaches to align development wif customer needs.
• Business Requirements Gathering; Strong data manipulation and Reporting skills
• ETL - Strong data manipulation and Reporting skills
• Database Management; Excel - Advanced Spreadsheets, Cube Development and Pivot Tables
• Solid analytical and research skills; Ability to prepare recommendations, and statistical / financial reports
• Strong initiative, work independently, wif teams, and wif clients
• Strong verbal and written communication in English and Spanish; Networking and Supervisory experience
• Seasoned professional wif in depth understanding of business operations and translate bus. requirements into viable solutions
• Expertise in technical project management in complex environments
• Excellent writing, analytical and computer skills

TECHNICAL SKILLS

Software: Windows 10, Microsoft--Word, Excel, Access, PowerPoint, Outlook, SQL Server, Sharepoint

Programs: Microsoft Proj. Mgr, ERP, SAP, Salesforce, Fishbowl, Visio, Palisade, SAS, Minitab, LINDO, Nexis/Lexis, ARENA 3.1

Internet: Internet Explorer and Mozilla Firefox

PROFESSIONAL EXPERIENCE

Confidential - Philadelphia, PA

Consultant/Lead Business Analyst

Responsibilities:

• Member of the Data Conversion Team to service and support the conversion and integration of Johnson & Johnson global human capital core data into Workday
• Participate in client facing meetings, by traveling to client sites or WebEx sessions. Results from meetings were posted immediately in SharePoint to share information, update action of items or track the status of projects (ie Agile)
• Conduct project management of key activities and deliverables, analyze core data, and support technical solutions to create iLoads
• Performed data validation by comparing against an ERP checklist of procedures and criteria in order to configure and correct the data
• Develop and maintain user and functional requirements and conversion rules and criteria
• Participate in requirements sessions (ie Agile)
• Document local value and standard values (LOVs) mappings
• Review requirements wif Johnson & Johnson Services, Inc. (JJSI) to prioritize those for implementation
• Assist wif sign-off procedures as requested by JJSI
• Implement Hub changes per defined and prioritized requirements (ie Six Sigma)
• Unit test Hub changes prior to system testing
• Work wif the Conversion Hub technical team regarding strategy for defect resolution and/or implementation of enhancements
• Work wif the local, regional and global contracts to report issues and drive resolution
• Provide subject matter expertise on inputs (data sources) and outputs (data formats)
• Work closely wif the Project Manager to coordinate project activities for assigned data sets

Confidential - Miami, FL

Business Analyst

Responsibilities:

• Member of a Data Management and Business Analytics team for the Care Management and Long Term Care Transition Services
• Reported directly to the Vice-President and to the Director of the Transition Management Services
• Managed client information to improve clinical outcomes of patients using a Population Health Management model
• Collaborated wif Health Care, Long-Term Care and Transition Management Divisions in collecting/processing assessments and using application of the data to produce productivity and effectiveness metrics (ie Agile)
• Participated in a team dat reviewed the “calls received by department” process. Applied cause-and-effect and data analysis to frame the issue wif regard to identification of causes, reducing time to answer and time to solve (ie Six Sigma)
• Participated in a team dat improved health services and health outcomes of elderly population and individuals wif special needs. Assessed stratification procedures, data collected, and care plans by agencies. Used diagnostic KPIs and process flow diagrams to identify and improve performance measures (ie Six Sigma)
• Prepared analysis, statistical and quarterly reports and assisted wif program management and requirement compliance
• Tracked and monitored the progress of long-term care patients after discharge moving across care settings to reduce readmissions
• Supported Care Coordinators wif informatics to improve care continuity by following up on care plans, stratifications and health risk assessment status identifying the needs and risk levels, as well as compare program effectiveness and performance (Six Sigma)
• Prepared and participated in developing business/technical requirements gathering (ie Agile)
• Lead staff and maintain responsibility for the production of report utilization for invoicing and payment of subcontractors
• Assisted managers wif the development, testing and retesting of changes to the Care and Transition Management applications
• Responsible for writing and collecting business requirements and procedures necessary for production of report outputs
• Collected, exported and managed large data from Health Care online site sources to produce reports (ie Agile)
• Encoded variables from original information/data and produce statistical analysis
• Created, edited and managed connections to multiple external data sources in Access, SQL server database and/or Online Analytical Processing (OLAP) in order to import data in Excel for analyses (ie Agile)
• Created, edited and utilized Excel Cube functions importing data to consolidate information, document processing for analysis and summarize data through queries defining elements of data hierarchy and interpreting calculated measures
• Created and represented pivot table Cube reports data through charts and graphs
• Responsible for database warehousing or information management system development, and analyze data for quality control
• Evaluated data from each client, validated data integrity, to include data extraction, storage, manipulation, processing and analytics
• Worked closely wif Management concerning study designs, and submission of reports to state and federal programs
• Performed internal audits determining quality improvement processes and organize timely submission of deliverables (Six Sigma)
• Escalated issues to Management, Director, Vice-President and Executives

Confidential - Miami, FL

Business Analyst

Responsibilities:

• Member of a Data Management and Business Analytics team for the Operations Division
• Implemented business optimization projects and reporting tools (ie Six Sigma) improving efficiency, reducing expenses, labor costs, and maximizing profits through business improvement process change and the use of complex activity based metrics
• Provided analysis, regional reporting, sales force results, sales compensation, pipeline and performance improvement, and compliance analysis to Management and Executives
• Generated performance metrics for sales reps; daily, weekly, monthly, quarterly and year end numbers, including forecast, active and lost order reports, and performance vs. forecast and against variances, products and regions
• Loaded and appended data to ERP systems (ie Agile)
• Worked wif the business development group performing market research to increase gains and to plan a business strategy growth
• Used and modified modules to ERP and CRM systems, Salesforce, Fishbowl and Aplicor, (ie Agile) and analyzed data using SQL, Excel, and other data testing tools
• Managed inventory inside and outside ERP systems; manage orders, receipts and adjustments of physical inventory
• Managed CRM program to create customer databases and report on progress of sales/relationship building process in each account
• Performed Ad hoc reporting on customer information, product information, COGS and budget planning for Sales, and Marketing
• Analyzed/tracked sales for customer retention, and perform analytics for effective customer targeting and business cycle management
• Monitored and analyzed all systems databases ensuring data integrity. Download actual data from ERP and reconcile data to forecast.
• Provided strong analytical and problem solving skills pertaining to data management, and interpretation of data structure

Confidential -- Miami, FL

Project Manager

Responsibilities:

• Provided Construction Project Management Consulting Services planning, and managing residential and light construction projects
• Reviewed and analyzed, project development, plans & designs, contract negotiation, and construction documentation
• Conducted process reviews/assessments wif company policies & requirements, and verified government regulatory compliance

Confidential. - Miami, FL

Consultant Civil/Environmental Engineer

Responsibilities:

• As a Consultant, managed the Infill Development program for WASD
• Evaluated / Processed applications for construction and retrofitting of water distribution systems and wastewater collection systems
• Reviewed engineering documents and computations, researched and evaluated water main as-builts, surveys, site plan designs, layouts and other related plans for water main constructions per County regulations
• Evaluated Hydraulic Model runs and Fire Flow Tests for water distribution systems
• Attended Infill Development Committee public hearings and recorded actions taken by the Committee
• Conducted database management work, updated SQL servers; monitored & tracked applications and related documents
• Maintained Infill Development correspondence/e-mails and followed up wif developers

Confidential - Miami, FL

Project Manager

Responsibilities:

• Provided Construction Project Management Consulting Services planning, and managing residential and light construction projects
• Participated in due diligence, development review, entitlement phases of projects, and government regulatory compliance
• Coordinated construction activities, scheduled subcontractors and tasks, managed and monitored construction work, streamlined and performed quality control at each stage, and met strict timelines and budget requirements; conducted effective process reviews
• Obtained building permits and participated in inspections, meeting wif local jurisdictions, me.e., building, and planning & zoning
• Resolved construction problems, detected design/field problems, reduced project completion time, slashed expenses, negotiated cost estimates wif clients and personnel, and established a productive work environment
• Developed partnerships and relationships wif architects, engineers, vendors, local officials and clients
• Met successfully, project costs, document preparation, building codes compliance, material purchasing, quality control & site management

Confidential, Florida

Senior Planner

Responsibilities:

• Conducted water resources planning, studies and analyses
• Coordinated planning activities for the development of a new water treatment facility plant
• Obtained $5,000 government funding for the installation of a ground water monitoring well
• Evaluated impacts on water services, and other water supply planning activities
• Updated information related to growth management for Confidential ’s Water & Sewer Master Plan
• Generated research for the study of more complex regional physical and environmental planning problems
• Prepared recommendations to management and to the Environmental Quality Control Board (EQCB)
• Attended public meetings from the EQCB Board, County agencies and the South Florida Regional Planning Council

Confidential, Miami, FL

Community Planner III

Responsibilities:

• Conducted planning work analyzing data produced by Community and Economic Development programs
• Serviced capital improvement projects, and economic development activities
• Prepared Request for Proposals (RFP’s) & Request for Applications (RFA’s) for Community Development Block Grants (CDBG), HOME Investment Partnerships and the Emergency Shelter (ESG) programs
• Formed part of an Information Technology (IT) Task Force
• Performed Database and Project Management work for Grant Applications
• Defined scope and parameters of Database Development Estimation identifying material resources and personnel
• Projected plans detailing tasks and resource assignments, target dates and milestones
• Coordinated logistics for the collection of grant applications; supervised data entry, integrity of data & quality control
• Integrated databases; automated information and reports through macros
• Coordinated problem/issue identification and resolution management; created technical specifications for implementation
• Created Consolidated Annual Performance & Evaluation Reports (CAPER) for the United States Department of Housing and Urban Development (U.S. HUD)
• Updated database for Fiscal expenditures, and reprogrammed U.S. HUD dollars to ongoing community activities
• Prepared Managerial and Financial reports for County officials, County Departments and State agencies

Confidential, Miami, FL

Paratransit Support Specialist

Responsibilities:

• Assured daily operation and trip scheduling for Special Transportation Services (STS), to citizens of special needs
• Developed quality control measures, daily trip schedules, weekly-liquidated damages and statistical reports
• Provided training and guided staff in the use of computerized systems and quality control
• Performed feasibility studies for Management and IT staff
• Recommended and revised internal policies and procedures
• Created scheduling and operating procedures to service Medicaid and STS clients under hurricane circumstances
• Monitored information systems, prepared requisitions for new equipment, and resolved automated processes related issues
• Evaluated and recommended employees for promotion