SUMMARY

• Seeking a Business Analyst / Product owner position, with teh past experience of managing multiple commercial and intranet application.
• Motivated, dedicated and personable IT Associate with great Analytical, Project Management & Quality Assurance skills with a reputation for integrity, quality and time TEMPeffectiveness.
• Highly team oriented with excellent interpersonal communication skills.
• Experience working in complex, cross - functional and geographically dispersed team environments with regressive timelines.

TECHNICAL SKILLS

Methodology: Agile, Waterfall, Prototyping, Incremental

Documentation: Project Plan, BRD/FRD, Process Flow, Test Plan/Case, Gap Analysis, Reports, Statistics

Tracking: Project Tracking, Project Pipeline, Issues Tracking, Enhancements

Co-ordination: Release / Deployment, Meeting, Demos / Working Sessions

Microsoft: MS Office Suite, MS Visio, SharePoint

Tools: Confluence/JIRA, Remedy ARS 7.6, Pac 2000 7.1, MYSQLworkbench5.2, SQL Navigator 5.5, Toad

Databases: SQL Server, MySQL, Oracle

Languages: Java, C#, Perl, JavaScript, Visual Basic, C, C++, HTML/XHTML, XML, AJAX/jQuery, CSS, SQL, PL/SQL

Operating Sys: Windows 7/ vista/XP, UNIX

Application Sever: Web logic, Tomcat Apache

Version Control: SVN, VSS, CVS

PROFESSIONAL EXPERIENCE

Sr. Business Analyst / Agile Product Owner

Confidential, Pleasanton, California

Responsibilities:

• Responsible for identifying and documenting business requirements by interacting with product managers for Accessing Care Anytime Anywhere (ACAA) Products.
• Created artifacts like Vision and Scope and Business Requirements Documents - Lite for many KP products in both desktop and mobile platform.
• Documented analytics requirements and assisted in preparation of Product one pager, training/ support documentations.
• Reviewed and analyzed teh existing systems and processes to articulate teh interrelationships and recasts business flows between EPIC’s latest version and KP Products as part of EPIC Upgrade
• Performed gap analysis of teh new AEM Approach vs existing Portal Approach.
• Recommended enhancements to Daptiv (project and scope tracking application) to alleviate project tracking and status pain points
• Identified opportunities for process improvement on teh existing weekly report to teh executives to track teh status of teh projects more efficiently
• Possessed strong commitment to team environment dynamics with teh ability to collaborate and communicate with Product managers, Product owners, IT partners and senior leadership.
• Obtained good understanding of EPIC MyChart, Adobe Analytics and trainings on Adobe Experience Manager (AEM Content Management System) and reusable components in preparation for teh kp.org migration from teh current portal platform

Sr. Business Analyst

Confidential, San Francisco, California

Responsibilities:

• As a business analyst of mobile wholesale group, I was involved in multiple mobile related high visibility projects as SME for wholesale group.
• Worked as project owner to enable teh wholesale mobile app on Apple watch and add eye verify and speech biometrics authentication for teh app.
• Given my technical background acted as teh liaison between business and technical group. Also suggested teh potential technical challenges upfront to teh business team on new technology implementations.
• Articulated and translated teh overall vision into strategy and owned teh backlog from grooming, prioritization, and refinement.
• Acted as a Business Subject Matter Expert to teh functional IT / Agile team while guiding Business Owners through user story prioritization, establishing acceptance criteria (Minimum Viable Product), and identifying gaps in teh Standard Operating Environment (Business Process Improvements)
• As business analyst, worked closely with stakeholders in gathering requirements and translated teh solutions by developing use cases, functional requirements document (FSD), process flow diagrams and other related artifacts using Microsoft Visio. Also prioritized requirements and created conceptual prototypes/ mock-ups.
• As SME of my projects, acted as a key representative in coordinating and negotiating between technical development team, UX design team, architects, application teams and QA.
• Responsible for interacting with vendors for getting latest SDK’s and internal co-ordination between front end, back ends and native mobile team.
• Collaborated with a range of managers and stakeholders across teh business community to identify, prioritize, plan and execute stated project objectives and goals.
• Played teh scrum master role by coordinating daily stand-ups, prioritizing teh tasks, creating Product Backlog, Sprint Backlog and managing user stories in Confluence/JIRA.
• Formulated testing and tracking defects model between various groups for system integration testing process. Also simplified defects logging process for User Acceptance Testing.
• Maintained teh projects - resources calendar and resource - hours/ project assignment for internal budgeting.

Business Analyst

Confidential, San Jose, California

Responsibilities:

• I was involved in various functional operations and helped teh organization to achieve cost-TEMPeffective production with increased quality, efficiency, and satisfied customer service.
• Played teh role of Business Analyst, Project Manager, and QA Tester for multiple projects simultaneously
• Created both functional and technical Documents including Business requirement document (BRD), Functional specification document (FSD), high level & detail design documents, Implementation Guide/ User Guide
• Played teh role of a project manager and managed up to three projects simultaneously by creating and tracking Project plans by successfully coordinating with different development teams across teh globe.
• Have a solid understanding on development, quality assurance and integration methodologies
• As a QA player, have prepared test plans and test cases for each development release which was laid as teh base script for testing automation.
• Responsible for client communication & coordination with teh outsourced development team for timely completion and quality maintenance of projects
• Participated in meetings with Senior Business Analysts /Managers to understand different business processes within teh organization and played a key role in effort / resource estimation for teh applications owned by me.
• Created prototypes for an application and used Visio to create flow charts to show cause and TEMPeffect, process, or work flow diagrams.
• Developed Change Management Share Point site for publishing standard operating procedures/technical documentation, UAT/ Regression testing.

Technical Systems Analyst

Confidential, San Francisco, California

Responsibilities:

• Worked for Access Management Program office at Certification (ACT), provisioning (SPARS) and de-provisioning (PACT) tools analysis and evaluating wholesale applications to on-board to appropriate tool to stay compliant from risk and audit point of view
• Provided in-depth functional expertise and direction for teh implementation and conducted functional workshop, gathered detailed requirements, and ensured technology design and solutions aligned with teh business requirements.
• Involved in System Analysis and worked as a Technical Business Analyst and prepared BRD and FRD for each release.
• Prepared Gap analysis document based on a comparative study on Wachovia tools as part of merger activities
• Defined and formalized new end to end SDLC process for teh access management applications
• Provided guidance to internal and external partners integrating with our application and worked with executives during teh integration activities.
• Guided teh QA Team to analyze and develop a testing strategy to test various functionality simulating real-time user environment. Defined test procedures, Bug tracking mechanism.
• Facilitated teh project release activities and co-ordinate NDM transmission between 100+ applications.
• Created periodic reports using SQL scripts for various lines of business and exported to excel and presented teh variation as different forms of graph.
• Created a validation tool in Microsoft Access to simply teh task of application partners to following teh conventional standards.
• Recommended changes in development, maintenance, and system standards. Analyzed policy compliance information in order to determine teh application loop holes and converted them as enhancement to be implemented.
• Played teh role of System administrator and maintained teh system efficiently and teh key role in on-boarding various Wells Fargo application. Defined teh communication templates for teh support role and created SLA Plans

Business Analyst

Confidential, Mountain view, California

Responsibilities:

• Worked in production support in identifying and solving BO Report issues and assisted in testing and validating teh report for data accuracy and run times query
• Performed analysis and study of existing business processes and teh new business and drafted functional requirements and To Be Flow design for Enterprise Flex (E-Flex) Application.
• Data Analysis for ensuring data accuracy across multiple applications based on various reporting tools such as MS Excel, Business objects
• Major contributor for Overall Solution Design, Analyzing teh custom process and impact on it by teh upgrade on teh custom process. Interaction with teh Business User in coordination of user acceptance testing and training
• Created / coordinated CR’s for all data fix promotion to production
• Created functional document and user guide for "File Connect - Downloading Portal" in Enterprise Licensing. Detailed write-up based on User Privileges and explained correlation between objects in UML
• Generated Weekly and Monthly Report for all teh tickets logged in Remedy for “Enterprise License Management” group.

Software Engineer

Confidential

Responsibilities:

• Developed teh Java struts code for teh key Modules “Calendar and Milestone Management”
• Involved in Component Design, prototyped teh necessary Business and Data layer Components with use case and sequence diagrams in UML Modeling
• Analyzing business requirements and functionality of teh applications and Created Business Objects and Database Objects
• Created and executed teh Unit Test plan /cases & guided teh Business Users in detail to use teh application and prepared user manual for teh application
• Performed teh role of Access Controller, by ensuring version control using Microsoft Visio during maintenance phase of project, implemented teh CR’s by developing Change Request document and coding and testing it efficiently.