COMPUTER SKILLS AND EXPOSURE

Systems Analysis/Design/Specification, Operations Analysis, Re-engineering, Software Design, Programming in Visual Basic, Access, Foxpro, SQL Server Tech Check Score: 84 , C, C , Microsoft Office Suite, Windows 95, 98, NT, Vista, Visio, Frontpage, Remedy, MS Project, Web User Interfaces, Photoshop, Dreamweaver, Adobe CS4, CS5, Web Portal Development, Database Design/Installation/Support/Administration, Data Mapping, Conversions, Program Management, Program Manager, Project Management, Project Manager, Vice-President, Operations Analysis/Process/Business Re-engineering, Agile, Scrum Development, SDLC, e-Commerce, Cloud Implementations, PMP Equivalent Degree i.e. BS Engineering Management , Business Requirements/Use cases, Functional Requirements, Problem Solving/Process Issue Resolution, Test Plans, Quality Center, Gap Analysis, Extensive Financial Software/Systems experience, Vendor Management, TCP/IP, HTML, ODBC, Visual Studio, VAX/VMS, Large Multi-System Environments, Unix, Software Testing, Assembly Language, Automation/Control Systems, EDI, Financial Services, Inventory Management, Global, International Project, Security, Sourcing, WIP, Order Fulfillment, POS, CRM, extensive Health Care Experience, Remote, Telecommuting, Vendor Management, SOW Management.

EXPERIENCE

Confidential

Loyalty Program

• Internet software development, database design, design enhancements, change request, version control, UAT/QA testing management, roll-out, new technology system approval and documentation, status meetings, etc. Multiple desktop, tablet, mobile, kiosk platforms, desktop, kiosk devices, internal and 3rd party data warehousing, interfacing, 3rd party e-mail production, interfaces to existing credit card, rewards program, POS systems.
• Migration to a new e-mail provider including POS, e-mail provider, marketing database interfaces for 1.5 m. to 2 m. e-mail campaigns. Budgeting, project planning/approval, work breakdown structure, issue tracking, resolution, risk management, executive reporting.
• Integration of marketing program databases and ATG Web/e-Commerce applications into data warehousing facility including budgeting, requirements gathering, stakeholder approval, project planning/approval, business process analysis, work breakdown structure, status meetings, ongoing daily management, issue tracking, resolution, risk management, executive reporting, network configuration, DNS, etc. in support of e-Commerce Site Delivery.
• IT assessment effort in connection with the Loyalty Program national/international roll-out to 2000 TJX stores i.e. software development process management, including business process analysis/management, requirements gathering, design, etc.
• Design/implementation of SLA/SLO, global performance monitoring program.

Management of ESP Interfaces

Management of website/databases e-mail service provider interfaces implementation.

World-Wide Collaboration Technologies Roll-Out

Management of communications in connection with company-wide 12,000 employees world-wide roll-out of collaboration technologies i.e. Office 365, Lync, Outlook 2010, Sharepoint, portal page development.

Management of global network readiness assessment in connection with roll-out of collaboration technologies.

Marketing Database

Management of migration of marketing database from an external 3rd part provider to in-house data warehousing facilities software development process management, including business process analysis/management, requirements gathering, design, integration within internal Netezza database warehouse/business intelligence tools, etc.

Marketing Creative Department Workflow Application/Digital Asset Storage Design/Configuration/Globalization

Management of the application upgrade, vendor liaison, problem resolution, update of business requirements, project estimates, daily project management, global expansion, etc. supporting the Marketing Creative Department.

Marketing Creative Department Digital Media Application

Requirements and methods establishment for International roll-out, workflow management application, application upgrade, vendor liaison, data center relocation, etc.

Other

• Installation of in-store Wi-Fi infrastructure, metrics development, cost benefit analysis, expansion.
• Corporation-wide digital marketing strategic assessment.
• Marketing mobile application development, architectural design, MDM roll-out, support structure, in-store digital capture, iTunes Delivery, etc.
• European Marketing data warehouse capability
• Internet related: Outlook 365 Corporate Network Assessment, Roll-Out Communications Plan.
• Human Resources website development, cloud hosted applications.
• Program Management, Budgeting, WBS, Project Design, Governance, Privacy Requirements, Change Management, Approvals Management, Audit, Monitoring Configuration, Transition Planning, etc., Enterprise Risk Management, Compliance, Security Design/Management, Website/Software Scanning, Approval.

Confidential

Role: Project Manager/Business Analyst

• Management/collection of requirements for Duplicate Detection and File Management implementations 2 Mil. of huge enterprise financial transaction distribution system, leadership of business process analysis, requirements gathering and stakeholder approval sessions.
• Financial justification to obtain project authorization.

Role: Project Manager

• Managed/Developed Communications and Training Plans for system implementation in 40 Back Office Departments.
• Managed Bank Compliance/Risk evaluation of Back Office systems procedures 40 Departments .
• Coordination of management, Subject Matter Expert input, stakeholder approval process for 40 departments.
• Project Plan development of Implementation/Operations Readiness activities for Back Office project implementation.
• Tracking/management of project operations readiness activities, resolution of design and project management questions/issues.

Confidential

Role: Business Analyst/Project Management

• Collected and maintained high level business requirements, managed sign-off, etc.
• Assisted in analysis and documentation of high level project scope determination for locally-developed and 3rd party applications integration Peoplesoft, Ariba, CSAT, conference room scheduling software, MAP, Salesforce, , social networking software IBM Connections , Blogs, Search Software, and analytics software Lithium, Omniture .
• Participated in business user workshops to identify web content use cases and workflow process charts, documentation, managed sign-off, usability analysis, etc.
• Led Business representative activities in the development, documentation of detail requirements definition for IBM Websphere web content management processes and system operation.

Confidential

• Managed workshops, planning meetings and another business analysis functions to identify common fields, transformation rules, develop integration rules, plans, data standards, audit and marketing reporting.
• Management/Preparation of Requirements Definition Document, sign-off process, etc.
• Preparation of initial detail requirements definition.

Confidential

Managed research/design of enterprise multi-repository enterprise supply chain sales reporting system including data and financial analysis, reconciliation, developer workshops, documentation, executive level buy-in, stakeholder communications, etc.

Confidential

• Managed requirements gathering, design sessions, documentation, director level stakeholder presentations/workshops, sign-off, etc. for European and Canadian System Access implementation.
• Reason for leaving: Project was short-term medical leave replacement.

Confidential

Role: Senior Business Analyst, Project Manager, Implementation Manager

• Managed and led Business/Process user workshops, analysis/management, flow diagrams, white-board, user story sessions, problem resolution, documentation, etc.
• Managed gap analysis, documentation, issue resolution and user sign-off in multiple project work-streams.
• Managed relationship with Commonwealth Connector Independent Insurance Organization including business processing analysis, documentation, training development and training.
• Coordination of training for part of user base 20,000 users , operational readiness activity identification, activity tracking, identification of operational issues, resolution, monitoring.
• Go-live project management responsibilities included identification and coordinating user department last minute implementation issues, troubleshooting user, design, configuration issues, resolution of training gaps, EDI, misc. operational/technical issues, etc

Confidential

• Responsibility for project planning/analysis of bank-wide Privacy project which touched on multiple areas of the Bank including sub-systems for processing of commercial lending, mortgages, credit card, retail, ATM's, etc. including analysis for system and data storage changes in those areas. .
• Management of requirements documentation, estimation, project planning, milestone tracking, facilitation, sign-off of deliverables.
• Staff acquisition, supervision of 8 business analysts
• Development/monitoring/maintenance/management/coordination/escalations, etc. of project plans i.e. using MS Project varying in length from about 25 line items to about 300 line items.
• Delivery of high level requirements for 40 departmental systems/procedures, delivery of multiple data storage, data warehouse, business intelligence systems, SOW preparation, management, approval, vendor management.
• Establishment of SDLC methods within the Marketing Department, management/development of lifecycle quality assurance.
• Management of interdepartmental user 30 , resource and stakeholder departments.
• Led project meetings status meetings, etc.
• Reason for leaving: End of engagement.

Confidential

• Scheduling/coordination/prioritization/team building/Agile development, customer-user satisfaction/trouble shooting of web-based scheduling, vendor management 4 mil. , voice activation system.
• Prepared, presentation of opportunity and vision documentation.
• Led user and cross-functional i.e. development workshops
• Identification/documentation of business requirements.
• Use case preparation, business systems analysis.
• Coordination of off-shore development and operational activities.
• Management of SDLC functions, management, high-level estimation, financial justification.
• Conducted wireframe review, coordination of user sign-off.
• Accelerated implementation/delivery.
• Led business/development staff/cross-functional/JAD design meetings daily as needed.
• Project budgeting high-level cost estimation combined 10 mil. , for 10 new IT projects.
• Daily problem analysis, troubleshooting, bug-fix documentation.
• Coordinated end-to-end testing, user sign-off.
• Initiated, managed and conducted software quality assurance/testing.
• Prepared user documentation, management of user sign-off, etc.
• Company-wide operational department distributed systems, support/development of internal mainframe and 3rd party system interfaces.
• GL/AP/AR interface support, problem analysis.
• System design/coordination of department-wide dashboard analysis/implementation.
• SQL data extraction support.
• Business analysis and project management of large web portal project.
• Managed, initiated and led initial user department EDI effort.
• Reason for leaving: End of project.

Confidential

• Integrating/implementing financial/operational software for VAR client financial, retail, etc. systems.
• In-house system management.
• Development of new technological consulting methodologies.
• Sales support for EDI systems.
• NT system support.
• Development of web-based order entry system.
• Support of back-end SQL Server design.
• Reason for leaving: Employer Bankruptcy.

Confidential

• Integrating of Windows based/NT financial software with VAX/VMS legacy systems i.e. business analysis, data structure analysis, system design, planning, scheduling, prioritization, coordination, management, testing, customer service of interfaces, conversion, coding, report customization and design using various report writers
• Implementation/ installation including NT installation, administration, maintenance for national installed base of clients.
• Evaluation/use of SQL server based application software.
• Great Plains Certified Installation Specialist and Certified Accounting Applications Specialist.
• Maintenance/enhancement of Visual Basic script software.
• Reason for leaving: Laid-off due to project completion, slow sales.

Confidential

• capturing system features and requirements through interviews of developers/inventors.
• identification and documentation of operational concepts and business logic.
• system analysis, conceptual and detail design and review.
• final system specification, developer review of system documentation