SUMMARY

• Over 10 years of work experience as a Senior BA/BSA in very diverse Sectors working in functional and technical roles.
• Well - skilled in describing and communicating business processes by using flowcharts, data flow diagrams, use case diagrams, workflow diagrams, and Entity-Relationship diagrams.
• Experienced in GAP analysis, Data Modeling/Analysis, Cost/Benefit Analysis, Active Directory, Azure RMS, SSL Certificates, Case Management Software, Data integration and years of experience as a Business Analyst
• Very experienced in gathering and analyzing business and functional requirements through interviews, workshops, surveys, site visits, and scenarios.
• Communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver FRD, and BRD.
• Good understanding of all the steps in the software development life cycle (SDLC)
• Excellent analytical, problem solving, communication skills, with ability to interact with individuals at all levels with exceptional skills in forming and facilitating teams.
• Excellent professional skills by working independently and as a team member to prepare and create test plans, test scripts and test cases for manual and automated testing.

PROFESSIONAL EXPERIENCE

Confidential, Boston MA

Lead Business Analyst / SSL Certificate Consultant

Responsibilities:

• Worked on a Merger and Acquisition project involving the transition of 400 SSL Certificates and 600 Applications from Dell Corporation to NTT DATA’s PKI system (Public Key infrastructure) and Active Directory environment.
• I lead the transition of 600 Applications into the Company’s Active Directory environment using Agile principles and specifically the Scrum framework
• Assisted the Application Owners with Active Directory activities such as creating: Service accounts, Security Groups, Administrative accounts, and Organizational Units.
• Lead the requirement gathering sessions with the App Owners. These sessions helped us understand the needs and wants of their Applications and analyzed their App compatibility with the Active Directory environment of the acquiring Company.
• Acted as the Scrum master during Daily Scrum activities, Sprint Planning, Sprint reviews and Sprint retrospective.
• Project also involved transitioning over 400 SSL Certificates from external CAs like Symantec and Entrust to DigiCert, which is NTT DATA’s External CA (Certificate authority).
• Was responsible for assisting the certificate Owners with DNS name changes as well as DNS registration during the transition.
• Assisted in the generation of certificate request forms and work orders (remedy tickets) specific to each external certificate request.
• Assisted in generating CSR (certificate signing request) for varying Server platforms (Windows, Apache, Tomcat, AWS etc.)
• Assisted Certificate requesters’ transition from Wildcard Certificates to a more secured SAN (subject alternate name) certificate.
• Was responsible for reviewing all external certificate request, and either approved or rejected the request. In cases where the certificate request was approved, I issued the certificate to the requester. I also worked to correct/resolve any issues that led to certificate request being rejected
• Assisted certificate requesters in the installation and configuration of their certificates in varying Server platforms.

Confidential, Weston MA

Senior Business System Analyst / QA Analyst

Responsibilities:

• Worked on a project involving the implementation of a state-of-the-art web-based workforce solution for the state of Washington with the most advanced labor exchange and case management technology available in the United States. We implemented a system that is flexible, configurable, open, single sign-on functionality and able to adjust to evolving labor market conditions.
• As the lead BSA, I was involved in all the elicitation of requirements from the state of Washington executives and documentation of these requirements. This involved requirements for the frontend Web-based system, backend Case management system, and integration of both systems.
• Was involved in the migration of data from two databases and consolidating into one new database. This involved developing these data migration documents: Data dictionary, data mapping, Taxonomy reference, data migration sequence, system cutover plan, and production cutover plan documents.
• Was involved in translation to create the Spanish and Russian sites. This involved running scripts to extract message IDs for the page to be translated from the database; the message IDs was sent to the vendor (LionBridge) for professional translation; the translated message was then loaded and updated in Production database.
• Was involved in all the phases of QA testing throughout the project: integration, regression, smoke, end-to-end, UAT, and backend testing.
• Was involved in Preparing and executing Test cases and documenting in HP-AML according to the requirements documents, and Stories/sub task.
• Involved in testing resolved stories and regression testing after every deployment. This involved writing bugs/defects from testing and assigning to the developers and designers.

Confidential, Dover, NH

Senior Business System Analyst

Responsibilities:

• Worked in their Reporting Department creating BI Reports for their Customers all over the US.
• As a Senior BSA, l was responsible for meeting with these Customers (Companies) and interviewing them about their BI request. Information from these meetings led to the construction of a BRD and FRD to reflect the type of Claim and/or Leave reports they desired.
• HP ALM was the tool used to document BRD and FRD for each Report requested. The HP ALM tool was also used to document the Business Criteria, test Plan, Test Cases and Test Lab to represent all the testing processes
• Worked closely with the Developers during the Design and Coding processes making sure that their work reflected what the Customer requested.
• DB Visualizer was the Database management tool used to connect to Microsoft SQL Server. This tool was used to access all the tables within the Reporting Data warehouse. SQL queries was used to access specific data from the database, as well as for testing the coding done by the developers.
• BIRST (Business Intelligence Reporting and Scheduling Tool) was the tool used to test, schedule and run the reports and we used various distribution paths to send the report to the customers. BIRST creates a user data tier that plugs into existing data warehouse making it possible to run current reports that reflect current data in the Data warehouse.
• Sent sample reports to the Customers and worked with them to make sure the reports were a direct reflection of what they wanted. Worked with them to address any issues with the report prior to launching the official report.
• Worked on a Scrum framework project to build a web-based portal to track all corporate travel spend such that PowerPivot and Power view can be used to do analysis and reports on travel patens.
• Led staff of Analyst in documenting project initiation and scope documents, business analysis and requirement documents. Also used SQL to extract specific data from the database for data validation.
• Conducted an extensive User needs assessment as a benchmark for creating User stories and acceptance criteria. Flow diagrams was used to effectively represent the company’s business processes and User requirements.
• Trained the project team on JIRA as a tool for project management, issue tracking, and bug tracking throughout the running of the project.
• Was the Led Business system Analyst coordinating all the levels of functional and non-functional testing as well as UAT using HP Quality Center.
• Was used as an agile coach to help transition the team from a Waterfall approach of project management into the Agile approach.
• Responsible for documenting Requirement traceability Matrix (RTM). This document was used to make sure that all requirements identified for the system were tested in the test protocols.

Confidential, San Diego, CA

Business Analyst

Responsibilities:

• Worked to design and build an integrated customer data warehouse (ICDW) aimed at decreasing cost and time and provide a trusted source for customer data.
• Interacted with users and stakeholders to identify business system needs, evaluated solutions for business problems.
• Analyzed and documented information systems requirements and the corresponding impact on business processes
• Studied the Business Requirement Document (BRD), supporting documents containing essential business elements, detailed definition and description of the relationship between the actors.
• Designed and developed Use Case Diagrams, Activity Diagrams, and Data Flow Diagram to define the Business Process.
• Analyzed the data entity relationship and worked on multiple short-term projects in between. SQL query operation was used to describe desired data, and to retrieve data from one or many tables in the database.
• Worked as a team with other business analyst and Project managers to make an object-oriented model of the ICDW application.
• Conducted sessions to allow different stakeholders to communicate with each other to resolve problems at early stages.
• Worked on the functional requirements documents (FRD) and also specified specific non-functional requirements.
• Worked on their high throughput and next generation sequencing platform setup.
• Conducted several end user meetings and workshops to facilitate team discussion to find out the requirements of the Sequencing department.
• Conducted research on the current sequencing process and came up with projections of what next generation sequencing and high throughput sequencing will save the company cost wise, and turnaround time.
• Used the requirements to build business requirement documents (BRD) and functional requirement documents (FRD). Use case scenarios were used to give a clearer understanding of these documents.
• Worked hand in hand with the IT team during design and coding of the new DNA Sequencing platform.
• Worked with the testing team in identifying potential system problems and deficiencies; and coming up with modifications that address the requirements. Also took part in UAT by the sequencing department. The testing processing and Management was done using HP Quality Center.

Confidential, San Diego CA

Business Analyst

Responsibilities:

• Worked on a Customer Relationship Management (CRM) system to deepen relationship with customers and drive up sales.
• Provided expertise in conducting research, evaluations and studies, and presented recommendations and solutions related to improving CRM.
• Analyzed business requirements and segregated them into High Level and Low-Level use cases, and developed Activity diagrams and sequence diagrams according to UML methodology.
• Derived FRS based on URS (user requirement specification), and understood and articulated business requirements from user interviews and then converted requirements into technical specifications.
• Reviewed Test plans, Test cases, Test case execution using specification documents
• Documented RTM (Requirement Traceability Matrix) for traceability of user requirements.
• Performed Testing to ensure that the compiled software components of the CRM adhere to the project standards, performance criteria and functional specification.
• Provided risk and cost analysis support and assistance for process control and compliance issues.
• Developed and designed procedures for DNA sequencing, DNA isolation, Primer design, sub-cloning, and gene modification.
• Successfully integrated a new system of data collection, data analysis, and interpretation using programmed scripts; this decreased sequencing time by 30%.
• Successfully directed the replacement of sequencing DNA from a 96 well plate format to a 384 well format. High throughput DNA doubled output, while reducing cost of sequencing DNA by 35%.
• Implemented a formalized system of doing DNA sequencing using robots and multi pipettes, as a result greatly decreased the work done by human labor.

TECHNICAL SKILLS

• Agile, RUP, Waterfall, Scrum, Gap Analysis, Rally, JIRA
• BRD, URS, RTM, UML Diagrams, UAT Test Plan, Use Cases
• MS Visio, Requisite Pro, Rational Rose, MS Office Suite
• Quest Test pro 9.2, Load Runner, Win Runner, HP Quality Center, HP-ALM, BIRST, DB Visualizer.
• Proficient with SQL and PL/SQL for data management.