SUMMARY

• 7 years of experience in scoping and documenting business requirements, strategic product planning, technology assessments, product evaluations and selection, TCO ROI analysis, roadmap development, , interacting with product owners, UI/UX developers, testers and, product commercialization
• Extensive experience in building and optimizing systems to query data, generate reports, and create dashboards with KPIs at Corporate/Business unit level using tools such as Business Objects, Tableau etc
• 5 years of International experience with more than 15 clients in telecom Operational Business Support Systems OSS/BSS transformations, Storage Area Network SAN migrations, systems integration, application automation/optimization and IT Service Management using BMC Remedy
• Provided business process analysis support in the implementation of IT systems for customer relationship management, supply chain management, order processing and fulfillment, helpdesk, inventory management and retail assortment planning
• Expertise in Agile development methodologies and business applications end to end i.e. through the entire SDLC from Proof Of Concept, project charter, sprint planning, requirements gathering facilitation and design to QA, deployment, after sales support and maintenance
• Extensive experience in Shell Scripting, PERL, PL/SQL and good programming knowledge of C, Java, HTML CSS
• Experience in integration of various data sources like DB2, ORACLE, SQL Server, and Sequential Files
• Worked with Oracle PL/SQL Stored Procedures, Table Partitions, views, Triggers, SQL queries, PL/SQL Packages, and loading data into Data Warehouse/Data Marts
• Excellent communication skills and relationship building skills across customers, partners and team members, motivated by challenges, inquisitive, creative and detail oriented

SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst

• Worked as a product gatekeeper with Business Sponsor, product owner and a team of developers, testers, architects, and UX designers to develop an innovative SaaS vendor management system
• Performed product feature pricing competitive analysis of top vendor management systems in US to understand market positioning, develop product design features and go-to-market strategy
• Constructed a cost benefit analysis model to calculate and optimize cost per hire leading to higher ROI from financial and operational perspectives for contingent staffing clients
• Developed process flows, business requirements, use cases and worked closely with staffing company partner to validate system designs/mockups created through Balsamiq and Axure RP Designed data structures and portlets for a business intelligence dashboard/reporting solution for ongoing governance by mapping data from recruiting processes, accounting payroll processing systems
• Innovated ideas to develop corporate and product explainer videos for product marketing and prospecting customers through various channels
• Worked in a distributed Agile/Scrum environment using JIRA during the product development cycle and facilitated Incremental sprint planning sessions

Confidential

Business Analyst

• Created high level design of an in-house ERP system and managed the development of the system, as per the requirements collected from different retail functions such as purchasing, warehousing, sales, accounting and customer relationship/marketing
• Gathered requirements from various end-user segments and interfaced with UX UI designers, developers and testers to develop a new e-commerce retail website using HTML/CSS and Magento CMS
• Presented a business case to the management on advantages of moving applications to managed cloud services i.e. public cloud and executed the migration of enterprise applications to a cloud server with managed services bringing annual savings of 100,000 to the organization
• Constructed revenue management models in MS Excel using advanced tools to do accurate retail assortment planning and inventory management. Also, created a sales dashboard to capture yearly and monthly sales trends across SKUs
• Developed a strategy balanced scorecard using advanced excel tools to track various business KPIs and generate insights for senior management
• Redesigned business processes models to fix loopholes in purchasing department of the organization

Confidential

Solutions Specialist

• Audited the telecom mediation billing systems of a UK based global telecom operator, identified customer requirements and provided technical consultation for configuration of a new SAN Storage Area Network regarding a BSS transformation project.
• Improved the telecom mediation system through redesign, development deployment of new custom functionalities in Comptel Eventlink and generated approximately 800K revenue for Comptel
• Helped Comptel establish a strategic presence in Northeast Asia by providing pre-sales product proof of concept to fix revenue leaks in billing systems of Taiwan's largest telecom operator
• Integrated a Comptel CDR Aggregation and Correlation solution in the telecom mediation systems of Taiwan's largest telecom operator by working in tandem with Nokia Siemens
• Analyzed problems in billing and mediation systems, gathered requirements from customers of Comptel in APAC region such as CTM Macau AIS Thailand, worked on technical feasibility reports, change management, wrote design specifications, QA specifications, release documents and implemented solutions coordinating with team members based in Malaysia

Confidential

Business Systems Analyst

• Collected requirements and developed a financial services business intelligence dashboard prototype as part of a pilot project which was selected by Accenture Innovation Labs for demonstration to prospective clients
• Developed source and target definitions, ETL mapping document with respect to business conditions, ETL workflow dependency for the sequencing of mappings. Designed creative dashboard reporting solution using Informatica and Business Objects
• Managed a team of 15 engineers in implementing multi-million dollar BSS technology transformation projects on Kenan billing system which covered Rating, Billing, Payments, Collections, Invoicing Journaling modules
• Gathered the business requirements of the end user, created assessments, developed delivered solutions to Change Requests raised by the client through BMC Remedy incident management tool
• Developed complex stored procedures, triggers and views in PL/SQL to integrate various telecom billing system modules and create custom reports
• Designed and led development of a tool to automate operational procedures performed by service delivery teams resulting in a 60 reduction in patch testing efforts and reduced incident turnaround time
• Travelled to onsite locations for knowledge transfer got telecom BSS managed services work order worth 1.2M transitioned from teams based in Accenture Naples Paris delivery centers
• Implemented 16 telecom OSS/BSS transformation projects for various clients in Europe Asia. This involved implementing a set of new applications to the existing BSS suite of the client s , using languages such as C, Java and PERL. Extensively communicated with client architect team Accenture design team in Madrid delivery center regarding estimates, project scope build plans during various phases
• Released the configurable items for defects, Change Requests, Problem Requests and projects to environments. Activity included creating baseline, creating packages, deploying packages, Writing Deployment specification and installation scripts, preparing release notes, creating production deployment packages and installation instructions
• Developed QA specifications and performed unit testing, system integration testing, UAT, code review and review of test results
• Mentored, trained and served as Subject Matter Expert on Telecom OSS/BSS for less experienced team members

Confidential

Quality Control Analyst

• Conducted quality control tests on product features and software in six different Nokia GSM mobile phone models to assure quality prior to their release in Indian market
• Collaborated with developers based in Finland and Singapore to fix defects found through various forms of testing such as GSM Walsh codes testing, performance testing and operational readiness field testing