SUMMARY

• 9 years in Information Technology, 5 years as Business Analyst/ Product Owner.
• Experience in Software Development Life Cycle (SDLC) Methodologies in Scrum, Agile, and Waterfall Environments, E - Commerce web-based applications, Jira, Rally, SharePoint, Site Admin, Confluence, AHA, Ultipro, Cornerstone BI Reports as a Service to Prism Application. MS Project, and Working knowledge of SQL and MYSQL, Software Development Kit (SDK)
• Health Care-Release of Information (ROI), Careone, Complex Lawson, eSmartlog, Electronic Health Care Exchange EHR Gateways, Soap UI, Web Services WSDL,VPN Tunnels, SFTP, Mirth, Camel, NextGen, Splunk, SolarWinds, HL7 Segments, Print Mail Disaster Recovery-Failovers, Facilitating Requirement Roadmaps, Sessions, Use Case development, Chartis Business Claims, eCSO, Aegis, Payment Tracker System (PTS), Salesforce (CRM), Point of Sale (POS); VX 570, Trans 380, and Stand along, System Accounts Notice (SAN), Statement of Work (SOW), As Purchase Agreements (APA), Dark Fiber, Conduits, Lit agreements, Service Order Form (SOF), Report Manager, Polaris, Pay Portal (Cyber Source), Citrix (Max), Bug tracker, Snag it. Microsoft Office (Visio, PowerPoint, Access, Word, and Excel) BI Reports as a Service to Prism Application. DB2, Oracle Applications, AS400. The ability to read HTML and XML files as well as follow key guard.
• Great team player with excellent analytical organizational and problem-solving skills. Detail- oriented; excellent communication skills, written and verbal. Excels within fast-paced high-pressure environments.

PROFESSIONAL EXPERIENCE

Confidential, MN

Sr. Business Analyst

Responsibilities:

• Responsible for gathering Business Requirements (Functional and Non-Functional) for Multiple HealthCare Programs. Migrating data for various HealthCare applications (NexGen, CareOne, and Complex Population Management System - CPMS) to Salesforces platform. Liaison between the Business and IT Team through-out Salesforce implementation
• Responsible for creating Process flow, Wireframe mock- ups ( User interface, Leads, Opportunities, Objects, Related list view) design solution
• Participate in Joint Application Development (JAD) sessions with the Infrastructure, Architect, Developers, SME and Business team reviewing/defining the purposed design solution.
• Participate in PI Planning sessions, collaborating with team reviewing the PI Features, sizing the user stories per team velocity
• Participate in Retrospective meetings after each Sprint, capturing what went will and what the team could improve on within the next sprint. (Agile Approach)
• Participate in Daily Stand - up’s/Weekly meetings. Assisting the Scrum Master, Developers and Quality Assurance (QA) Offshore and Onsite Team addressing/removing impediments throughout the product development lifecycle. Document and manage Change Request per Initiative (s) in Jira.
• Support the Release Management Team assisting with Deployment/Release Rollout, per initiative
• Responsible for facilitating the grooming sessions and pointing the stories based on the team velocity and maintaining backlog. Conducting UAT testing facilitating sprint reviews, demo (s) to the business and Production support team and obtaining signoffs from all stakeholders

Confidential, Alpharetta, GA

Sr. Business Analyst/Product Owner-Certified (Permanent)

Responsibilities:

• Responsible for capturing data for various facilities and sending the data via downstream process within Healthcare environment using Scrum Agile approach. Adding new components or enhancing the existing components to be scalable to support retrieving data per HIPPA Regulations.
• Facilitate Joint Requirement Planning (JRP) sessions with the Project Sponsors, Project Manager and SME capturing the AS IS and To BE process from business perspective storing the artifacts in Jira.
• Responsible for writing Business Requirements (Functional and Non-Functional). User Stories, Storyboards and Process flows (Happy path and Alternative route) in Jira
• Facilitate Joint Application Development (JAD) sessions with Infrastructure, Architecture, Developer and Quality Assurance (QA) team during product design phase within the Information Exchange Unit. (IEX- Integration Team)
• Responsible for facilitating the grooming sessions and pointing the stories based on the team velocity and maintaining backlog. Conducting UAT testing (MySQL, SQL) facilitating sprint reviews, demo (s) to the business and Production support team and obtaining signoffs from all stakeholder storing the documents Confluence page in Jira
• Participate in Retrospective meetings after each Sprint Review, to capture what went will and what the team could improve on within the next sprint. (Agile Approach)
• Work closely with Scrum Master (Daily Standups/Weekly Standups), Offshore and Onsite Team Developers and Quality Assurance (QA) testers addressing/removing impediments throughout the product development lifecycle. Responsible for documenting and creating tickets (Task) for defects, issues and feature enhancements using Jira,
• Document and manage Change Request per Initiative (s) using the Matrix Tracking functionality within Jira
• Work closely with Release Management Team assisting with Deployment/Release Rollout, per IEX initiatives

Confidential Duluth, GA

Business Analyst/QA Analyst (Contractor)

Responsibilities:

• Responsible for writing functional and non-functional requirements for the NA Audit Compliance Project.
• Work closely with Offshore, Onsite team Developers during design the phase; assist with any question regarding the requirements.
• Responsible for testing the Code after Code is deployed into QA (Dev) and QA testing environment.
• Responsible for documenting and creating tickets for defects, issues and Feature Enhancements using Jira, Work closely with Developers in regards to their assigned tickets.
• Responsible for prioritizing and updating tickets listed on Backlog report. (Agile Approach)
• Facilitate requirements gathering sessions create User Stories, Use Cases, Test Case and Process flows (Visio) stored modified and documents within SharePoint (BOX) repository.
• Responsible for obtaining signoffs from all Stakeholders.
• Documented and managed Change Request per business requirement using the Matrix tracking functionality in Jira (Agile Approach).
• Assist with the product rollout and troubleshooting issues with end users once "go live”

Confidential . Alpharetta, GA

Business Analyst

Responsibilities:

• Facilitated requirement gathering sessions analyze and document functional and non-functional requirements. Create Use Cases, User Stories and process flows (PowerPoint) of Process Modules using Jira. (Agile Approach)
• Responsible for sending and receiving signoffs on the entire process migration of AIG processes to another receiving AIG location.
• Documented and managed Change Request per business requirement storing the artifacts in Jira
• Traveled to receiving site and trained FTE’s on process modules.
• Researched and analyzed the business rules, per client contract.
• Supported the IT team (s), Quality Analyst and developers, on provisioning new hires system setup.
• Conducted systems testing, documents and manages results using Jira.

Confidential Alpharetta, GA

Business Analyst (Contractor)

Responsibilities:

• Facilitated requirements gathering sessions analyze and document functional and non-functional specs. Responsible for obtaining signoff. Identify and document system gap analysis for migration of SAN and SOW to Salesforce. Automated Dark fiber, Conduit and lit agreements in Salesforce. (Agile methodology)
• Served on a team of 4 Business Analyst responsible for converting three different Web-Based reporting systems into one. Met with users to identify gaps, as well as significant and unnecessary reports.
• Primary liaison between the business and technical team. Created Use Cases and process flows (Visio) of manual billing and automated billing processes. Created screen designs using Image Composer. Led group and individual training sessions. Researched and analyzed the business rules, per client contract.
• Reviewed, analyzed and approved test strategy and test case documents, manage daily defect calls, track defects using Quality Center and assist with providing resolution.
• Led User acceptance testing and usability studies. Document and managed Change Request per business request.
• Issued login to users, customize user login per business request for Salesforce.

Confidential, Norcross, GA

Billing Specialist/Business Analyst

Responsibilities:

• Facilitated requirement gathering sessions, documented requirements and created Use Cases and User Stories, assisted the Development team and Quality Assurance (QA) as needed with Salesforce enhancements using Agile or Waterfall approach.
• Supported Internal Customers gathering information regarding feature enhancements and new releases. Assisted Internal and External customer with various billing issues, price increases as well as reissuing customer login permissions and enhancing Ads /Listings visibility.
• Participated in user acceptance testing sessions (UAT).
• Assisted over 40,000 customers via e-commerce system with issues arising from customer listings, product pricing, and customers requesting additional knowledge. Responsible for owning Products from initial inception through Go Live. Facilitated status meeting with Account Executives on a weekly basis to provide the update on client product enhancements, new product enhancement, product knowledge, product price increase, and product availability per market.
• Monitored and tracked daily Revenue report, via Mini Stats details reports. Assure that customer is billed correctly by pulling daily/weekly product reports. Performs V-lookup and Reconciliation steps on products via spreadsheets.
• Exported Audit Reports on a daily basis and escalated to our Fraud department according to findings. Tracked and monitored the activity on the accounts to ensure no overages occurred on the account.

Confidential, GA

Application Support-Tier III (Contractor)

Responsibilities:

• Maintained and supported Point of Sale Devices-(POS); VX 570, Trans 380, and Stand along. Reasonable for converting data from VB to VB.net environment utilizing an Oracle database.
• Assisted User via e-commerce system with importing financial data into third-party Credit Card base software system via HTML File.
• Created Standard Operating Procedures (SOP) to ensure a successful conversion. Troubleshooting complex issues involving software. Configured set up of sites via Salesforce.
• Supported User with User Acceptance Testing (UAT) in QA environment. Created User documentation using snag-it
• Assisted with troubleshooting/manual transmitting the devices. Viewed log files in search of missing transactions via Salesforce.
• Exported reports from CSV to Excel.