PROFESSIONAL SUMMARY

• Detailed - oriented, quick-thinking Business Analyst with success in utilizing a variety of software applications and business tools to boost profits and performance. Highly-effective in leading operations through strategic planningmentoring personnel, applying experienced-based judgment, and complying with enterprise standards. Proven
• capability to coordinate with clients and staff from all levels to smoothly manage projects and resolve problems. Flair for developing relationships and consensus while providing timely resolutions.

TECHNICAL SKILLS

• Strategic Planning
• Six Sigma & Process Improvement
• Employee Development & Facilitation
• Customer Service & Troubleshooting
• Client & Vendor Interface
• Team Collaboration
• Oral & Written Expertise
• Product Testing & Analysis
• Assessment Expertise
• Policies & Procedures
• Data Collection & Utilization
• Security Policy
• Disaster Recovery
• Requirements Scope Oversight
• Systems Management
• Web Content Management

PROFESSIONAL EXPERIENCE

Confidential

ERP Business Analyst

Responsibilities:

• Support improvement of all solution delivery channels, while assessing customer and business needs through constant interface and knowledge sharing.
• Assess process impact from functional and organizational perspectives.
• Develop business cases, requirements, plans, and documentation for implemented solutions in custom ERP system to cover transitions between initial functionality, functionality changes, and business needs. Maintain or update business tools, databases, dashboards, systems, or methods.
• Coordinate with local management teams, other facilities, and corporate departments to resolve application and configuration issues.
• Communicate with clients and gather business intelligence data from reports to stay abreast of industry trends.
• Train new and existing users for each implementation, including designing training and reference documents.
• Re-designed and implemented real time custom mobile application for inventory tracking. Improved tracking of inventory transactions by 38%.
• Implemented automated workflow solution to capture exceptions and changes in business logic. Reducing time to resolve issues boosted team productivity by roughly 40 man hours per week. Provided metrics via dashboard to identify trends.

Confidential

IT Analyst

Responsibilities:

• Spearheaded application support problems for applications, internally developed and purchased, to assist rdering and delivery.
• Provided technical guidance for local and international end users, along with other systems support teams. Documented and tracked status of client inquires, designing long-term fixes for known problems.
• Conducted root cause analysis of bottlenecks, preventing unnecessary allocation of resources.
• Participated in all testing phases for major application releases. Modified SQL Modified SQL for data extraction and use in application related database objects. Prepared customized ad hoc reports.
• Presented two resources (level 2 support, interim application developer) in integration issues, including process mappings, business process changes, multiple ERP related integrations, and change management.
• Monitored progress for ongoing projects through weekly status reports.
• Analyzed technology trends to identify future product markets for development or to increase sales.
• Transitioned all factory related web services over to IBM WebSphere DataPower Service Oriented Architecture (SOA). Established Oracle Real Application Clusters (RAC) with failover via Data Guard for disaster recovery and organized plans for remote sites.
• Manually exported business rules related to regulatory compliance for 33 global facilities out of a purchased product.
• Served as technical subject matter expert (SME) in vendor selection process. Provided final recommendations and projected annual savings in support cost estimated at $85k+ after implementation.
• Provided 24x7 support for 35 global facilities while exceeding Service Level Agreement metrics of 95% resolution. Oversaw quality control for scheduling, assembly, production, and shipping systems.

Confidential

IT Analyst

Responsibilities:

• Introduced new functionality for an employee health & wellness application to increase quality of care, reduce healthcare costs, and change long-term behavior.
• Arranged infrastructure for Kronos workforce management products to track employees and provide labor analytics.
• Prepared SQL queries for existing and new SQR and Crystal reports to support workforce planning, payroll tracking, benefit administration and processing inbound and outbound system data.
• Upgraded SQR, Crystal reports, and Cognos business intelligence objects for enterprise upgrade from PeopleSoft 7.5 to PeopleSoft 9.0. Performance-tuned and converted 150+ reports for multiple modules.
• Identified risks, evaluated segregation of duties, and tested IT general controls for internal SOx auditing, resulting in 98% compliance rate.
• Automated applicant retention processes for third party labor, decreasing spending by $1.2M. Automated licensing, maintenance, and storage. Generated checklists for recruiting employee resources and decreased time for onsite resources.
• Converted Perl script process to extract user identities into ASP/.Net application for administering multi-tiered security for Talent Acquisition SaaS solution.
• Transitioned existing manual processes to a customized SaaS solution for applicant assessment.

TECHNICAL EXPERTISE

Platforms: Windows, Linux, Unix

Databases: Oracle 9i/10g, DB2

Tools/Software: MS Project, MS Visio, MS Office, Photoshop, Peregrine, Seibel, Remedy, Visual Studio 2010PeopleSoft: PeopleTools, Primavera, PS/SQL Developer, SoapUI, Introscope Performance Management, Airwatch

Mobile Device: Management, SQL Management Studios, SharePoint, Office 365, Label Matrix

Server: Microsoft Server 2003/2008, JBoss

Business Intelligence Tools: Cognos, SQR, Crystal Reports, PowerBI