Business Systems Analyst Resume

SUMMARY

An experienced and dedicated business/systems analyst with background in, cloud computing, database technology, testing, technical support, reporting services, software/hardware integration, and troubleshooting.

TECHNICAL SKILLS

Applications: MS Visual Studio 2017, MS Power BI, Tableau, MS SQL Server Reporting Services

MS Dynamics: CRM, JIRA, OpsWise, Product Studio, Seibel, Remedy, Metratech and MS Office Suite

Platforms: AWS, IBM Compatible, NT, Novel, Tandem, AIX, SUN

OS: Win 10, NT workstation, VMS, Macintosh X, IMS/MVS, UNIX, Linux

Languages: T - SQL, MySQL, C/C++, FORTRAN, TCL/TK, COBOL, XML

Databases: SQL Server 2017, Amazon RDS, SSIS, SSAS

Monitoring: Centreon (Nagio)

Methodology: Agile (Scrum), SDLC

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst

Responsibilities:

Working with Marketing, Legal, Tier 2 Support, Multiple Development teams, and Billing to provide analysis and management in driving medium to large technical issues
Product Owner responsible for User Acceptability Testing during software release windows
Provide strong project management skills to help drive issues to completion
Ability to communicate effectively with technical teams as well as customer teams though regular daily conference calls and meeting updates
Analyzing data flows between systems, error handling, re-try’s, and system communication rules to more effectively drive solutions during troubleshooting calls between groups.
Big data transformations and bulk uploads immediately affecting 300k to 1.3 M users, with high profile impacts and direct engagement with VP stakeholder.

Confidential

Business Systems Analyst

Responsibilities:

Direct querying and analysis of MS Sales VLDB for auditing commission sales for various national and international partner teams.
Working with Account Managers, Program Managers by providing Testing and Troubleshooting of Partner data reporting.
Provide support and monitoring of Tier 2 Service Requests for internal clients
Provided comprehensive support solutions to customers through MS Dynamic CRM tool.
Document Operational Guidelines and process flows, and conduct process improvement activities.
Publishing reports and adhoc data analysis on an ongoing basis

Confidential

Operations Analyst/Engineer

Responsibilities:

Working with Account Managers, Program Managers, Testing, and Development to resolve issues affecting Scrum workflows and Operational SLAs.
Proactively reducing Customer SLAs through troubleshooting, documentation and training.
Managing multiple projects for Production Department
Providing Tier 1&2 Support training, SOP/TSG documentation, and Monitoring management for Production.

Confidential

Operations Analyst

Responsibilities:

Monitoring, controlling, and approving game publisher changes as an Xbox Live Administrator.
Working with Account Managers, Program Managers, Testing, and developers to resolve issues that affect workflow and deadlines.
Creating and modifying DOS bat files and SQL queries to facilitate change requests
Providing support on moderately complex systems.