SUMMARY

• Trusted Business Advisor for Financial Services, Communications and General Business Sector senior leadership professionals.
• Managed 100+ resources across multiple sectors and service areas.
• Provided strategic resource allocation solutions based on availability, skills and experience.
• Managed resource demand and allocations for contracts ranging in size from 10 to 80 FTEs.
• Instrumental in planning the strategic vision and implementation of the inaugural Business Analytics and Optimization Orientation program for new service line hires.
• Coordinated training for 100+ new hires joining expansion service line
• Employed multi - channel instruction and presentation modes to engage, inform and connect new team members of all experience levels.
• Boosted utilization by 40% and increased sector recoveries by $5M year to year.
• Implemented resource management processes to optimize chargeability of each resource.
• Executed required procedures to reduce discrepancies in labor claiming and forecast planning.

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Scrum Master

Responsibilities:

• Coach two newly formed services teams from waterfall to agile within Document Record Content Services
• Facilitate Agile Ceremonies, Train Planning (Program Increment Planning), Backlog Grooming/Refinement
• Collaborate with Product Owners & Product Managers alike to ensure consistent and smooth flow of information from intake to deployment
• Assist team in story creation/refinement as well as support the Product Owner in feature prioritization
• Maintain quality team information using Agile tools and practicies
• Partner with other Scrum Masters and Release Train Engineer to raise awareness of dependencies, impediments, risks,etc
• Protect team from outside distractions, removing any obstacles that could derail the teams’ progressand/or morale
• Coach and encourage team to understand and employ Agile practices
• Resolved or escalated blocking impediments as necessary

Confidential

Scrum Master

Responsibilities:

• Coached three newly formed client-aligned and shared services teams from waterfall to agile
• Organized and facilitated Agile ceremonies such as daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings
• Collaborated with Product Owners, cross-functional development teams, and Project Managers to support development and software delivery
• Assisted the Product Owner in user story creation/prioritization and product Backlog refinement via emergent requirement elicitation while supporting overall organizational goals
• Tracked and reported Scrum team velocity and manage Sprint capacity
• Within a larger program effort, attended Scrum of Scrums meeting to identify and communicate accomplishments, what the team will work on next, any high-exposure risks
• Guarded team from outside distractions, removing any obstacles that could impede the teams’ progress
• Communicated progress and commitments to external teams and management
• Resolved or escalated blocking impediments as necessary
• Coordinated dependencies between teams with other Scrum Mastersand Project Managers
• Worked with Development managers to manage team expectations and capacity
• Ensured development team worked efficiently towards Sprint goals
• Coached the development team and stakeholders on how to use Agile/Scrum practices
• Ensured the development teams were practicing the core agile principles of collaboration, prioritization, team accountability, and visibility
• Ensured cross functional coordination (analysts, developers and testers) was occurring early and often.
• Recommended improvements and assisted in changes to best practices
• Adapted approach based on cultural shifts and regulatory requirements
• Assisted with internal and external communication, improving transparency, and radiating information
• Created an environment that empowered and energized team members, with a focus on accountability, adaptability, and collaboration
• Integral member of Agile Center of Excellence (ACOE) across the entire Confidential Enterprise IT business unit; conducted team maturity assessments, coaching corner, etc

Confidential

Scrum Master (Agile)

Responsibilities:

• Responsible for fostering team communication, facilitating meeting sprint goals for the team: working with the Product Owner, the Development team, and stakeholders and communicating the health of the Team and the sprints
• Facilitate the team in efforts to turn business needs into technical requirements
• Responsible for removing impediments to help the team be more productive in producing high impact results
• Assisted the team in preparation of Agile Release Train events including Program Increment planning, inspect & adapt workshops, etc
• Assisted with release planning and change request duties by attending change advisory meetings and completing change request procedures (ie Release Plan coordination, ServiceNow Change Request submissions)
• Educated and focused the Team toward value-driven development
• Supported Team building and Team development by utilizing the abilities and skills of individuals, and fostering a feedback culture
• Assisted the Program Management and Development Team with value stream mapping by way of process analysis and identification of triggers
• Facilitated backlog grooming and prioritization sessions with Development Team & Product Owner
• Facilitated story refinement and estimation sessions
• Experienced radiating information (KPIs) at various organizational levels