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Scrum Master Resume

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Roseland, NJ

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SUMMARY

  • Professional Project Manager/PSM certified Scrum Master with 10+ years of Information Technology experience.
  • I excel in situations where I am tasked with managing large scale complex technology projects.
  • This in addition to the experience I’ve gained in various roles has exposed me to many different technology platforms and management philosophies/methodologies.
  • Accustomed to functioning in traditional waterfall project management, Agile Scrum or blended work environments.
  • I also, eagerly embrace opportunities to expand my overall work experience and management knowledge.

PROFESSIONAL EXPERIENCE

Confidential, Roseland, NJ

Scrum Master

Responsibilities:

  • Work with 2 - 3 Scrum teams to assist in the development of viable products thru a series of sprints
  • Utilize Rally agile tool leveraging key data to accurately measure performance and align strategy for daily work and more long term commitments. Track and manage product delivery, issues, defects, etc.
  • Proactively identify risks and work with the Scrum team to develop mitigation plans
  • Build stakeholder confidence by providing fully transparent experience with the scrum team
  • Assist with scrum teams overall improvement (self-management, velocity, accountability)
  • Provide accurate information in a timely manner to Program stakeholders with total transparency

Confidential, Roseland, NJ

Sr. Project/Program Manager

Responsibilities:

  • Oversee SBS business units program of Voice related projects (IVR, Agent Desktop Apps, Call Center Voice Functionality, Routing, Reporting)
  • Manage geographically dispersed teams
  • Define, manage, report status and deliver on assigned projects
  • Lead cross functional teams negotiating tradeoffs between cost, scope & time
  • Act as the point of contact with program teams, business unit leadership, and third party vendors
  • Gather and build requirements, create milestone schedules, and publish cost sizing
  • Detailed project plan creation to accurately track project progress and milestone completion
  • Weekly updates of PowerPoint scorecards giving our stakeholders and executive staff a transparent view of key accomplishments, upcoming milestones, issues and risks of each managed project

Confidential, New York, NY

Implementation Engineer

Responsibilities:

  • End to end management of multiple concurrent technology infrastructure projects
  • Responsible for the creation of the Work Breakdown Structure(WBS) to accurately define the scope, targeted schedule dates, and estimated cost of the project
  • Successfully drive the completion of project scope and on time delivery of project deliverables
  • Maintain established project budget
  • Consistently communicate project status to stakeholders and senior executive staff via email, weekly status meetings and client facing interaction
  • Meet SLA’s while providing outstanding customer service
  • Change management

Technology management experience: VoIP, Web App Migrations, Technology Implementation, WIP/VIP/DNS Adds/Modifications/Deletes, Infrastructure build out/Decommissioning, Circuit Upgrades/Decommissioning, Security Services(firewall, IDS, Proxy, Load Balancing, WAF)

Confidential, Nashville, TN

Project Manager

Responsibilities:

  • Oversee the deployment of Cisco VoIP phones on the Merrill Lynch IPT Implementation Project(Directed the deployment of over 60,000 Cisco IP Phones to date nationwide)
  • Direct the implementation of Nice Recording, IP Turret QOS upgrades, Auto Attendants and IVR
  • Conduct the conversion of high profile sites from Avaya Definity phone systems(IP & Digital phone sets) to Cisco IP Telephony(Sites: 2 & 4 WFC, Broadway, and Exchange Place, Teleport Data Center)
  • Identify and track risks throughout the life cycle of the project
  • Direct the application of the accepted response plans
  • Weekly communications/meetings to report the overall status of the project(accomplishments, issues, & risks) to Sr. management, stakeholders and our clients
  • Oversee the proper installation of Cisco Voice software & equipment upgrades( VARs(Cisco 3800 Series Routers), VG224, 7900 & 9900 series Cisco VoIP Phones and all related cabling, Call Manager, Unity)
  • Manage 3rd party vendors responsible for installing new cabling, landing of Local & Long Distance PRI circuits, Legacy PBX programming/administrating

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