SUMMARY

• Experience in writing and executing test scripts for individual and System Integration and Acceptance Testing, and detailed testing protocols. Software Validation Analysis with attention to detail and participation in the complete execution of the Validation Protocol. Adherence to testing standards, processes and procedures for software development and company requirements. Identification and development of test data for test accuracy and reporting test metrics and defects. Analyzation of test data to validate that testing is accurate and measures the systems capabilities against the requirements.
• Documentation of Break/Fix and Enhancement Configuration system changes for Order to Cash and Supply Chain Management in compliance with the SQA department with Migration forms, HLD updates, LLD updates and creations, UTS scripting and testing
• Experience in testing and heavy trouble shooting and Remedy trouble ticket and Unicenter documentation.
• Extensive experience in SAP 4.6c Production Support - Configuration, System integration testing, maintenance, for Sales order entry, billing, customer maintenance, inventory, pricing, MRP, DCR, IDOC processing, Support Custom reports.
• Extensive Software Module support - Strong Analytical, problem solving/trouble shooting, Sales & Distribution, FI/CO, FI/AP, FI/GL, Materials Management, Warehouse Management module support for 20,000 users in the US and support for other 9 countries.
• Strong presentation skills with a great ability to interact with different levels of management. Excellent verbal and written communication skills.

TECHNICAL SKILLS

• Software Validation Analysis
• Project Management
• Business Analysis
• Technical and System Project Support
• Software Production
• Conversion Support
• BI Designer DOORS
• Test Director
• Problem Investigation and Trouble Shooting
• for SD FI-AP
• FI/CO FI-GL MM PP
• WM modules
• Train the Trainer
• JD Edwards
• Optum Move Support implementation and configuration
• Unix SQL PL/SQL
• Oracle Remedy
• Security Access
• Quality Assurance
• MS Office Support
• Windows 2000/XP Support
• Help Desk Certified
• Spanish Translator
• PC Hardware Support
• Executive Administration.

PROFESSIONAL EXPERIENCE

Confidential, Hoffman Estates, IL

Lead Business Analyst, Project Manager

Responsibilities:

• Quality Assurance/Project Management - Served as a go between for the business and user community and development teams to gather and clarify business requirements and system expectations. Organization and facilitation of SWBRD and HLD meetings with the business clients & development teams in order to flush out issues and needs. Managed voting for the base lining of project documents. Organization of Confidential and Confidential status, issue finding, and ‘Go/No Go’ meetings for project releases.
• Business Analyst - Requirements gathering, creation of functional designs and specifications. Identified system and operational impacts. Creation of business and functional requirements documents. Creation of documentation for and communication of system test plan/results and data mapping. Served as SME in project meetings for 6 applications for enhancements and fixes.
• Project Management - Served as a go between for the business and user community and development teams to gather and clarify business requirements and system expectations. Client relationship management. Organization, scheduling and facilitation of SWBRD, Functional Requirements, and HLD meetings with the business clients & development teams in order to flush out issues and needs for software implementations and hardware upgrades and migrations. Managed voting for the base lining of project documents. Organization of UAT and UCT status meetings, issue finding, and ‘Go/No Go’ meetings for project releases. Management and implementation of application project planning, application project and Life Cycle budget management and estimates. Management of resource allocation. Management of project timelines and deliverables. Client Management, team management. Managed all project phases of discovery, definition, build test and deploy. Management of project to make sure it’s delivered on time and on budget.
• Application Front Door- Management support of 6 contracting tools applications as AFD/COE. Applications include ICT, CSO, ACTS ABS, CMT-Data, CMT-Voice and Tariff Application. Budgeting of Life Cycle releases, Organization and implementation of business client meetings on development planning. Organization and implementation of development team meetings for Life Cycle releases, system upgrades and server migrations. Estimation of time and cost for various simultaneous projects. Served as SME for all contracting tools for various company projects for future management operations. Served as application owner to give approvals on company decisions. Management of creation of application, server and database recovery, company mandated documents. Management of help desk team and trouble ticket support for issue and outage resolution.

Confidential, Warrenville, IL

Business Analyst/Quality Assurance Analyst Consultant

Responsibilities:

• Business / Validation Analyst - Support of business project of software enhancements and fixes. Responsibilities include requirements gathering, creation of functional designs and specifications. Creation of documentation and communication of system test plan/results. Evaluated and reported performance of project. Creation and presentation of training documentation, manuals and development of process flows.
• Business Analyst - Support of business project of software conversions, system enhancements. Identified system and operational impacts. Worked with users and appropriate teams to assist in defining and documenting business needs, processes, procedures, business best practices. Implementation and post implementation monitoring of scholastic scoring and score reporting for different state projects. Documentation and communication of results to project teams. Evaluated and reported performance of project. Creation of Report Specifications, Reporting Requirements, Mapping documents, and Use Case documents with design flow charts. Support for validation efforts and deliverables for project.
• Validation Analysis - Creation of TCER's and Test Scripts from Functional Specs for Learning Management Systems for various different projects and clients Confidential once Heavy regression testing/validation of custom enhancements and break/fixes. Creation and monitoring of documentation of issues and problem resolution. Support for validation efforts and deliverables for project requiring validation. Creation and execution of Security Role validation test scripts, and documentation of test results in accordance with standards.
• Support for validation efforts and deliverables for project requiring validation. Creation and execution of Security Role validation test scripts, and documentation of test results in accordance with standards.
• Validation Analysis - Business requirements assessment. Creation and testing of User Acceptance Test scripts for JD Edwards software in accordance with Manufacturing, Production configuration changes for SQA department standards (Sarbanes Oxley compliances). Support for validation efforts and deliverables for project requiring validation. Documentation of test results in accordance with standards. Reviewed and evaluated validation assessments for application system/project.

Confidential, Lincolnshire, IL

Lead Quality Assurance/Validation Analyst Consultant

Responsibilities:

• Validation Analysis – Creation and Testing of UTS scripts for D01, and Q01 for Production configuration changes for Confidential standards (Sarbanes Oxley compliances). Support for validation efforts and deliverables for project requiring validation. Creation and execution of Security Role validation test scripts, and documentation of test results in accordance with standards. Reviewed and evaluated validation assessments for application system/project. Filed validation documentation within following Quality Assurance Library guidelines.
• Software Development – Assessing business/system needs though interviewing users and developers for software design and integration. Request Ticket Break/Fix configuration assessments and coding of interfaces with developers. Assisted with development of Validation Protocols and supporting data files. Implementation of Migration forms, HLD updates, LLD creation, UTS script writing and testing for Break/Fix and Enhancements. Translation of material master tables, Cost Center tables, and Invoices, into Spanish for the SAP OTC Core Team. Creation/development of system integration test scripts from supporting design documents. System Integration Testing of SAP, SAP modules: SD, FI-AP, FI/CO, FI-GL, and MM-Purchasing.
• Business Projects – Support of business project GoLive, system enhancements and handled technical maintenance Break/Fix. Identified system and operational impacts. Worked with users to assist in defining business needs. Implementation and post implementation monitoring, documentation and communication of results to project teams. Evaluate and report performance of project.
• SAP Support – Order to Cash operations, Supply Chain Management and support for International SAP conversion implementations. Worked with other support teams to support and manned the Command Center operations. Worked with users to train on processes and procedures. Assisted the Security team with the authentication of transaction accesses for various roles. Develop documentation for data flows, training materials, user and support manuals. Request ticket Break/Fix issue investigations and fixes for various countries. Spanish Translator for the Command Center and Spanish Speaking countries that call in and email request tickets to be fixed.

Confidential, Niles IL

Systems Analyst, SSC Department

Responsibilities:

• QA/Validation Analysis –Testing of Break/Fix and enhancements. Creation of Test Scripts and Testing execution of units, integrations and upgrades as well as branch conversions and upgrades. Change Management/notifications, processes and procedures. (Sarbanes Oxley compliances)
• Business Projects – Support business projects, system enhancements and handle technical maintenance. Identify system and operational impacts. Work with users to assist in defining business needs. Implementation and post implementation monitoring, documentation and communication of results to project teams. Evaluate and report performance of project.
• SAP 4.6c Production Support – Configuration, System integration testing, maintenance, for Sales order entry, billing, customer maintenance, inventory, pricing, MRP, DCR, IDOC processing, Support Custom reports. Postproduction support for 600 branches, over 20,000 end users, in a help desk environment documenting with Remedy trouble ticket system. Security Profiles maintenance and authorizations and authentication.
• SAP Module support – Sales & Distribution, FI/CO, FI/AP, FI/GL, Materials Management, Warehouse Management module support for 600 branches, 20,000 end users. Extensive supporting of transactions in various modules while investigating information given, to determine actual problem. Testing and heavy trouble shooting. Remedy trouble ticket documentation of the results and procedures. Business needs analysis, Install, system upgrades, define requirements planning for modules, System Monitoring. Spanish translator for branches in Spanish speaking countries for Help Desk and various other department teams.
• SAP Basis Admin – Checking cron jobs, assisted in the SAP development for business needs and installation for branches, Trailer downloads, Locks
• SAP heavy troubleshooting and analytical problem resolution supporting 600 branches with over 20,000 end users, testing. Extensive investigation of information to determine actual problem. Trouble ticket documentation/resolution through configuration modifications and communication with the end users.
• SAP program change configurations, testing of units, integrations and upgrades, as well as branch conversions and upgrades. Identifying the business needs of planned installations.
• SAP trainer and documenter on processes, transactions and procedures for staff and end users. Assisted in ‘Train the Trainer’.
• SAP - document business information, requirements and opportunities for business improvements
• Assisted in SAP Branch Conversions, to make sure all modules working correctly as well as printing, and trailer downloads.
• UNIX (AIX, Sun Solaris), SQL programming for configuration and maintenance modification of system.
• Oracle – Assisted database department with backup and recoveries, SQL scripting, and data auditing and maintenance.
• OPTUM – MOVE Database, inventory maintenance and adjustments, order processing and failed allocations, carrier maintenance, users and roles maintenance.
• PC Hardware Support – Imaging Ghost, Dell, Compaq, Configuration, Set up installation and upgrade. Windows 2000/XP support. Creating, updating, verifying user profiles. Giving permissions to domains.
• Troubleshoot Branch Hardware – RS 6000, Frame Relay, Router, PCs, RF Units and Transceivers
• Remedy Help Desk Support Application documentation – Trouble ticket system to document the resolutions to issues.
• Administration - Proposals, Project Management, Setting up of meeting and documentation, Implemented Communication between teams, Emergency notifications, Maintained relationships with over 600 branches and departmental heads, Change Management, Spanish Translator for many departments.

Confidential, Schaumburg IL

Specialist -Leader Payment Center/Billing Dept.

Responsibilities:

• Served as source of information and assistance for Leader administrators regarding procedures.
• Balanced and audited network payments for deposit, as well as the audit report.
• Planned and implemented correspondence to send to customers to help reconcile their accounts
• Implemented weekly short/over, Confidential cover, cash drops, daily bill payment collection, and end of day reports
• Processed correspondence, served as a source of information for accounts
• Record keeping of tax exemption forms and implemented invoice books
• Planned and implemented cash journals and reports
• Audited and reconciled accounts, credit claims
• Served as a Spanish translator for employee meetings for the plant worker