Professional Summary:

• A Goal oriented, self motivated, articulate and analytical Lead Business Analyst with over 13 years of extensive IT experience in Business Systems Analysis, Project Management, QA implementation and testing of Web Based and Client Server Applications.
• Experience in all phases of Software Development Life Cycle using methodologies like Agile, Waterfall and V-Model.
• Proven Project Management Skills with experience as a Team Lead in handling various projects in Insurance, Utility, Health Care, Banking, Financial and Educational domains.
• Extensive experience in creating project artifacts like Vision documents, Business Requirements Documents BRD , Functional Requirement Documents FRD , Use Cases, and Requirements Traceability Matrix RTM .
• Expertise in Business Process Modeling using Use Cases, Workflow Patterns, Sequence Diagrams, Activity Diagrams, and Process Flow Diagrams.
• Expertise in designing, coordinating and implementing Business Control and quality assurance methodologies.
• Expertise in Integration, Functional, Regression, Database, User-Acceptance, Positive-Negative, Load/Performance, API and Data Driven testing.
• Diversified experience in analyzing and testing Client-Server Applications Web and Windows , Web services, SOAPUI and Pies/BizTalk.
• Expertise in analyzing and testing applications developed in .NET framework, .ASP, HTML, VBScript, and JavaScript using Oracle, SQL Server, DB2 and MS Access databases.
• Experience in ERP solutions SAP, PeopleSoft, E-Commerce and Oracle Applications.
• Strong Problem solving, Interpersonal and analytical skills.
• Excellent leadership skills in effective team management and impeccable reporting skills.
• Expertise in developing Use Cases, Solution Design, Test Harness, Test Plans, Test Strategies, Test Scripts, Test cases, Test Designs, best practices on Business Testing standards, procedures methodologies, installation of various automation and test management tools, real time risk factor analysis and troubleshooting techniques.

Skill Set:

• Testing Tools : QTP 11.0, HP ALM 11.0, Selenium, BPT
• Win Runner 8.2/7.5/6.x,Load Runner 9.10/8.0, PS Script, Clear quest, ARIS
• Operating Systems : UNIX, LINUX, Windows 95/98/2000/XP, Windows NT 4.0, Sun Solaris
• Languages : SQL/PLSQL, Visual Basic 6.0., Java, Shell scripting
• Web Technologies : JavaScript, HTML, DHTML, and XML
• App/Web Servers : Apache, Tomcat, Web logic, Web spheres
• RDBMS : ORACLE, SQL Server 2005, Sybase, DB2 and MS Access 97/2000
• Business Tools : MSOffice, MS Word, MS Excel, SharePoint, Outlook Express, Lotus Notes,
• MS Visio, Clarity
• Bug Tracking Tools : HP ALM 11.0 Quality Center 10.0, Bugzilla, and Team Foundation Server
• ERP : SAP, PeopleSoft, E-Commerce Oracle Applications

Professional Summary:

Confidential

Project Profile: Consumers Energy, one of the nation's largest combination utilities, provides electric and natural gas service to nearly 6.5 million of Michigan's 10 million residents with the help of nearly 7,500 employees. As a Lead Functional Analyst, I contributed to 4 SAP, .net and Oracle Based projects and I am currently working on 5 projects simultaneously.

Responsibilities:

• Prepare Analyze Project Scope, Project Plan, Business, Functional, Technical Architecture Requirements and Process Design document.
• Create Detailed Technical solution designs, Stake holder requirements and Story Cards.
• Create and Track requirements, test cases and defects in HP ALM.
• Create Process flows, Job Aids, Training Documents, Dashboards, Reports and Score Cards.
• Model solution processes based on findings through user stories, workflow diagrams, and data models as needed
• Facilitate process design sessions, document session outcomes as needed
• Maintain a detailed working knowledge of the assigned area's systems, organization, and business processes
• Work with end-users, business partners, and suppliers to define business requirements for defect resolution, process improvement, or solution development
• Represent Analyst Team in Project Planning, Design Sessions and status meetings.
• Arrange Design Workshops Identify all the requirements and Test-Cases for each project.
• Perform Smoke, Functional, End to End User Acceptance Testing to ensure Quality.
• HP ALM Administration Adding projects, Adding users, Project customization Defect Module , authorizing the users, Adding/Modifying requirements, test cases, defects.
• Prepare daily status reports and metrics.

Confidential

Project Profile: Confidential is a leading provider of science and health information serving more than 30 million scientists, students, and health and information professionals worldwide. Our project involves in designing, testing and automating Elsevier web applications.

Responsibilities:

• Led a team of 12 in an agile environment with daily scrum meetings, burn-down charts, pair programming, refactoring, presentations, project monitoring and reporting.
• Perform To-Be and As-Is analysis and Gather requirements.
• Led design, testing and deployment efforts thus helping the business meet their goals and realize maximum benefits.
• Maintain requirement traceability through the life of the project
• Identify technical options and define detailed specifications of technology solutions
• Led creation of screen mockups and navigation as part of project requirement gathering phase
• Provide input to alternative solutions
• Perform prototyping, design, documentation, and implementation of complex, cost effective solutions
• Establish relationship with key business process owners, perform scope analysis and Peer reviews for new product development and enhancements of legacy systems.
• Develop, implement and maintain testing methodologies, test plans, testing strategies, test cases.Ddelegate tasks, identify project risks, escalate and resolve issues, Organize meetings, prepare project metrics and status reports.
• HP Quality Center Administration Create/Delete Users, Run Macros for detailed reporting, create and track requirements, test cases.
• Track Code changes and defects logged by Developers on TFS.
• Effective Business Process Testing, requirements testing management, defect reporting, tracking and status monitoring using QC integrated with Business Process Tool.

Confidential

Project Profile: Confidential is a recognized leader in the utility industry and has safely and dependably powered northwest Oregon since 1889.Our project involves design, developing and testing of PGE agency web application.

Responsibilities:

• Led a team of 8.
• Meet sponsors and stakeholders to prepare project charter, to elicit requirements and test plans.
• Identify and analyze all gaps and work with the business process owners to address each individual gap either through solution involving Custom Development or a change control.
• Write detailed technical solution designs functional specifications.
• Provide systems expertise to system users, business partners, and other internal/external customers including trouble shooting issues, as well as, identifying and correcting inefficiencies.
• Contribute inputs to estimates, project plan timeline, releases , budget and resource requirements.
• Build relationships with strategic suppliers to gain an understanding of cross-functional processes and required interactions between the suppliers and the organization.
• Write functional and User Acceptance Test Plans.
• Perform User Acceptance Testing along with end business users.
• Monitor deployment activities and perform post production sustainment activities.
• Utilize Quality Center for Business process, requirements and Test Management.
• Responsible for training team members, Daily Scrum meetings, Sprint Planning, Review meetings, project metrics and maintaining Quality standards.

Confidential

Project Profile: Confidential was founded in October of 1955 with a commitment to make human-quality medicine accessible to Pet owners. Banfield is well known for its legendary client service and life-saving veterinary medicine. Our Project Involves designing of Petware .net Application which is being developed to facilitate needs of over 700 Pet Hospitals.

Responsibilities:

• Led a team of 10 members both onsite and offshore.
• Analyze and Gather detailed requirements for Primary Care, Preventive Care, Wellness Plans, Payer and Reform Systems.
• Work closely with Developers, Business and Managers to analyze requirements, change controls, pending proposals and identify testing efforts and risks involved.
• Create detailed Solution requirements, Use Cases and Story cards.

• Create functional solution designs and process flows.
• Perform Integration, Functional, Adhoc, Regression, Data Integrity, User Interface, Concurrency, Process Locking and User Acceptance Testing.
• Perform Web Portal and PIES/BizTalk and Oracle Applications Testing.

• Database Testing Create and Execute queries, stored procedures Using PL/SQL SQL Server 2008 and Oracle Environments , Import, and Export and restore data.

• Update, Maintain and Perform Batch testing Using Quality Center.
• Log and Track defects, Create defect reports using Team Foundation Server.
• Work with the Project Manager and the business partner to ensure effective communication for solutions development, project requirements, project status, and provide timely escalation of issues to ensure project objectives are met
• Responsible for Progress metrics: Tasks Planned vs. Accomplished.
• Support release management to ensure quality releases from Test environment, UAT, Preproduction environments.

Confidential

Project Profile: Confidential is one of the leading dental heath insurance coverage providers which provide dental coverage throughout the nation. Delta Dental deals with an application called DCS2000 which is an innovative claims processing and administration system. Our Team involved in designing and enhancing web applications of Delta Dental, VA.

Responsibilities:

• Led a team of 6 members.
• Perform a detailed system analysis on all aspects of Dental Health Care Insurance Identify requirements and gaps.
• Evaluate document suggestions to improve Insurance Billing, Health Care Payer and Reform processes.
• Support the QA Analyst in specification interpretation and test case definition, ensuring test cases align to approved requirements
• Continuously strengthen technical expertise in new and existing technologies, teach and mentor others to develop the overall team technical expertise
• Provide systems expertise to system users, business partners, and other internal/external customers including trouble shooting issues, as well as, identifying and correcting inefficiencies
• Enlist appropriate experts to ensure solutions are fully compliant with architect process and standards
• Authorize and sign off test plans based on User, System and Functional Requirements.
• Coordinate with project manager, development and content management teams to plan design and User Acceptance Testing efforts, provide support to track and maintain schedules, software change control policies and procedures.
• Database Testing Write and Execute SQL Queries to compare and analyze data displayed on the front-end User Interface
• Maintain requirements, test plans and test cases in Quality Center and Perform Batch, Regression and Segment Testing.
• Utilize Mercury Quality Center, Bugzilla for test management and defect tracking.
• Process Maintenance as per Quality procedures.

Confidential

Project Profile: Confidential is a dynamic Global Information Technology firm which provides systems solutions to clients in the areas of IT and Management. Our team involved in designing an Intranet/Internet

Multi tier application.

Responsibilities:

• Perform functional, system and User Acceptance testing on both Front-End and Back-End.
• Support the Testing Center of Excellence in requirement interpretation, test case development, and data mining
• Facilitate process design sessions, document session outcomes
• Create detailed mock ups to preview solution designs.
• Identify stake holder and solution requirements, create detailed use cases.
• Led a team of 3 members.
• Provide consultative services to support business users.
• Responsible for preparing Weekly/Monthly Status Reports for management.
• Adhere to the Project Delivery Process and documentation requirements.
• Prepare Project Metrics and thoroughly monitor the progress of the Project.

Confidential

Project Profile: Confidential is a global provider of enterprise solutions.The project involves requirements gathering and testing based on the activities provided in training guides, prior to the release GA General Availability of various product lines of PeopleSoft such as HCM, CRM, EPM, FSCM, TOOLS Enterprise One, by automating them.

Responsibilities:

• Led a team of 8 members.
• Create and Review Usecases and Requirements,Create Test Plans, Test Cases and Test Scripts.
• Perform Smoke, Adhoc, Functional, Regression and User Acceptance testing.
• Effective test management using Mercury Quality Center.
• Led solution requirements gathering sessions.
• Act as a liaison between Business and Technical teams.
• Participate in specification reviews for system enhancements delivered by stake holders.
• Support the Service Delivery Manager and/or supplier in the determination of causes of failure or poor organizational performance
• Manage and facilitate training for Appsupport groups.
• Ensure quality standards and practices are attained in the area of software reliability, functionality and deployment.
• Client communication, Daily, weekly and monthly status reporting was the key job.

Confidential

Project Profile: Confidential is a leading Campus solutions provider. Our team involved in automating College Management System operations which include Office, Payroll and Library management.

Responsibilities:

• Gather requirements, Write and execute test scenarios.
• Identify processes for improvement, document existing processes, identify and analyze gaps between current processes and the desired state, design new processes, and develop process performance measures.
• Identify detailed requirements, create test cases and perform Smoke and Regression testing against the College system maintenance application.
• Perform Functional, and User Acceptance Testing.
• Follow Quality Procedures for effective project management.
• Perform defect tracking in excel and effectively communicate issues with various teams.