SUMMARY

• Proven experience in Business Analysis and Solution Architecture with an emphasis on successful delivery of new software products, re - engineering legacy systems and improving user experience.
• Experience simultaneously managing numerous projects and resources across multiple regions.
• Ability to perform as an expert throughout every phase of the SDLC (Waterfall, Agile/Scrum methodologies).
• Quick learner with extensive educational and professional background and excellent analytical skills.
• Exceptional communication, presentation and organizational skills - act as a liaison between Business, IT and QA departments, work closely with vendors, end-users.
• Expertise in elicitation and analysis of business requirements.
• Skilled in translating requirements into technology solutions - Solution Architecture diagram, roadmap, BRD, FRD along with diagrams (Use Case, Activity, Data Flow, Process Flow, Data Model, State Transition), business/use cases, business rules catalog, data dictionary, traceability matrix, error/warning catalogs.
• Assist QA in writing test plans, test scripts and scenarios, conduct customer training sessions, and resolve customer satisfaction issues. Perform research and root cause analysis of service related issues.
• Expert in client-server, distributed, middleware and database technologies; SQL.
• High level commitment to a data qualityculture. Skilled in data cleansing, data stewardship, data governance.
• Certified SCRUM Master.

TECHNICAL SKILLS

Project Tools: Microsoft Office Word, Excel, Visio, MS Project, PowerPoint; UML, SharePoint, SWIFT, HP Quality Center, ALM platform, Lucidchart, Jira, Confluence, TFS

Methodologies: Agile(TDD, BDD), SCRUM, Waterfall

Database: DB2, Oracle, Data warehouse, SQL Server

Programming Languages: SQL, COBOL, CICS, Stored Procs, JCL, MQ series, HTML, XML

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst

Responsibilities:

• collaborated with LOB managers and vendors to develop new surveys to improve KYC created user stories in Jira and functional specifications created BRDs and SOPs for Change Control process, ID Interviews, Stagger & Event Trigger surveys created Jira User Guide and performed training sessions to introduce Jira to the team worked with DEV and QA teams

Confidential

Senior Business Analyst

Responsibilities:

• collaborated with hospital management on the clients sites, Confidential IT architect, SMEs and other stakeholders to develop architecture design of SCVRM, define its sub systems and their responsibilities used SIPOS methodology. created user stories, performed tracking/coordinating of design, development, testing, and implementation using TFS.

Confidential

Senior Business Analyst/Scrum Master

Responsibilities:

• As a Scrum Master collaborated, facilitated, led and coached Scrum team using Agile methodology.
• Defined primary objectives of the new Identity Management Architecture Solution.
• Conducted JAD sessions, meetings and individual interviews to identify system deficiencies and document current state (NYUMC Identity Data Subway Map, Manifest of Identity Systems and Process Flow diagram).
• Collaborated with upper management, IT architects, SMEs and other stakeholders to develop Identity Management Architecture Blueprint, using new methodology - technology agnostic architecture and functional scalability approach. Performed feasibility study and gap analysis. Created roadmap to the future state.
• Created Wiki pages on user types, roles and entitlements, provided input to improve user experience.
• Wrote and estimated user stories, led daily scrums, sprint planning, backlog grooming and scrum retrospective sessions. Facilitated and led Stakeholder's meetings. Served as SME on data sources from all input systems.

Confidential

Senior Business Analyst

Responsibilities:

• Developed solutions for functional and non functional defects. Recommended alternative design solutions.
• Interacted with Stakeholders, SMEs (subject matter experts) and Architects to decompose and prioritize conflicting issues; participated in planning and budget estimation of the solution.
• Conducted SME sessions. Provided all necessary documentation including FRD and non functional requirements, Process Flow and Data Flow diagrams, schedules. Prepared workflow implementation plan.
• Facilitated and obtained user sign-off on final documentation.

Confidential, Orangeburg, NY

Business Analyst - PM - Consultant

Responsibilities:

• Analyzed customer base with the goal of preventing loss of revenue, worked with KYC team.
• Elicited and documented requirements and business logic via workshops and individual interviews.
• Created and presented visual models to validate requirements with stakeholders.
• Followed up with SMEs and maintained open issues log and action items log.
• Created and maintained Business Rules catalog, Data Dictionary, Error and Warning catalogs, BRD, FRD.
• Facilitated and obtained user sign-off on final documentation. Reported SLAs and KPIs status to management.
• Wrote SQL queries to derive specific account data. Participated in System test, QA and UAT test.
• Conducted calls with business users to collect all business rules to support Total Mobile Protection functionality.
• Led discussions on user interface design to improve user experience.
• Gathered user requirements and translated them into user stories.
• Maintained Product Backlog, Sprint Backlog and Burndown Chart. Collaborated closely with developers and testers in India to ensure functional requirements are met.
• Handled enhancement requests, change requests. Documented and kept track of the client inquiries status.
• Educated team on Agile best practices.

Confidential

Business Analyst

Responsibilities:

• Analyzed regulations, worked with Basel II and Basel III to develop high level algorithms.
• Maintained Business Rules Catalog. Wrote and utilized SQL queries for data analysis.

Confidential

Business Analyst

Responsibilities:

• Wrote SQL queries for data analysis and data mapping, parsed SWIFT messages.
• Designed State Transition Diagram, Activity Diagrams, Data Flow models and use cases.
• Assisted QA and Development teams in conducting testing, analyzing and correcting defects.
• Participated in meeting sessions and conducted individual interviews to elicit and document requirements.
• Participated in creating FRD, supporting Use Cases, Process Flow, Use Case and Data Flow diagrams.

Confidential, New York, NY

Team Lead - Consultant

Responsibilities:

• Led the design, development and implementation of Critical Illness and Cancer Care benefits functions as a part of a new front-end Confidential Anytime system and updated legacy Billing and Claims systems.
• Participated in system design of the Member Enrollment and Eligibility System. The process (web-based front-end andmainframe-based back-end) ensured real-time updates of the Member’s database for Billing, Claims and Benefit Election (Dental, Vision, Group Life and Disability products) systems providing up-to-date info for CS. Nightly job re-rated data, updated eligibility and fed info to Commission/Accounting systems.

Confidential

Lead System Analyst

Responsibilities:

• QA Streamlining System (QAS). QAS is a system for automatic selection of random population of accounts for verification of fees billed to the client. (Waterfall, COBOL, CICS, JCL, DB2, DB2 Stored Procs, MQ Series)
• Performed all phases of development of the QA Streamlining system, which replaced a slow and error- prone manual process of fee verification. Wrote manuals and facilitated training sessions.
• Led team of 7 developers through all stages of Application Development Process (ADP) for large-scale financial application: system analysis, design, coding, testing, documenting, implementation and post-implementation review. Produced various statistical reports for upper management.

Confidential

Senior System Analyst

Responsibilities:

• Led team of 4 through all stages of Capability Maturity Model Integrated (CMMI) and Software Implementation Life Cycle (SILC) for large-scale financial application: system analysis, design, coding, testing, documenting, implementation and post-implementation review. Maintenance and production support of FFS, FTS and FTI.
• Sole programmer from settlement group on-site during 9/11/2001 settlement.