Business Analyst/Project Manager Resume

SUMMARY

Experienced Business Analyst/Project Manager/QA Tester working with Business Requirements, User Stories, and UAT Test Plans.
Extensive experience working in a Software Development Lifecycle (SDLC) environment. Over the past 10 years worked as a Business Analyst focused approving QA Test cases.
Acceptance Criteria for User Stories and working with teams in an Agile environment. Highly motivated professional with strong skills in understanding impacts to operational processes.

TECHNICAL SKILLS:

Requirements Gathering
Agile/Scrum
Clarizen
Salesforce
Visual Studio
Team Foundation Server
(TFS)
SharePoint
Wireframe Sketcher
Track IT
E - Commerce
WebEx
Web Commander
Visual
SourceSafe
Report Viewer
Ad-hoc
Microsoft Excel
Publisher
PowerPoint and Visio.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst/Project Manager

Responsibilities:

Business Analyst/Implementation Project Manager
Worked with software project teams regarding project goals for an online payment platform for overall efficiency.
Gathered requirements from various stakeholders and identified areas for improvement to processes, systems, and business practices
Researched, analyzed, and presented pros/cons for requirement solution alternatives
Utilized a variety of tools to produce documentation and communicate requirements effectively
Managed multiple proprietary software projects and responsible for the establishment of projects goals, schedules, milestones and procedures to meet time sensitive deadlines
Conducted weekly status meetings that effectively tracked progress communication issues and provided status updates to management and other team members
Assisted in the creation of a formal business analyst process by developing project templates, training material and/or other appropriate documentation
Worked with others in strategic review of overall project management procedures/processes to improve efficiency and standardization

Confidential

Business Analyst

Responsibilities:

Responsible for the creation of Features, Epics, User Stories, Enhancements, Bugs and Wireframes following established Agile/Scrum processes
Facilitated meetings with the Scrum Master regarding user stories, Visions, Overviews, Sprint stand-ups, Sprint grooming, Sprint retrospective and internal/external stakeholder reviews
Trained team members, management and customers in the processes of Agile/Scrum methodologies, and communicated realistic timelines for both sides of the business
Created flowchart diagrams and user process documentation
Developed a vision of the business requirements and communicated that vision to team members, while leading cross-functional teams to complete projects
Developed high-quality User Stories in Product Backlog prioritized to deliver business value
Communicated with developers and testers to provide a detailed description of what the customer and management were requesting
Validated decision-making processes to team members, management and customers, and communicated solutions in written, oral, or diagram forms with analytical and problem-solving skills

Confidential

Business System Analyst/Senior Health Economic Analyst

Responsibilities:

Documented Acceptance Criteria within User Stories to ensure requirements were captured correctly which allowed successful test case creation
Reviewed and approved QA test cases and test results, created test cases, performed testing and completed requirement definition
Followed Agile processes and communicated project status in daily Scrum stand-ups
Provided system administrator and customer support for Government websites and tracking tools
Served as the Subject Matter Expert (SME) with tracking and reporting E-Commerce Government sites for both internal and external clients/staff
Identified areas for process efficiency and user experience improvement, and created requirements to establish project documents for development and implementation
Used Track IT to record all tickets that included detailed information about enhancements, bugs or inquiries
Worked alongside developers to explain how the customer (internal and external) would use the system or functions on the final product
Performed full-on regression testing to ensure nothing was incorrect before approving monthly release to production
Identified and documented sustainment and enhancement system requirements, assisted Government staff in completing User Acceptance Testing (UAT), and implemented system upgrades
Implemented Agile processes which increased successful workflow and progressed completion of projects
Accurately estimated developer and tester timelines for complex requests and deliverance according to schedules given by the customer
Created a Monthly Performance Summary (MPS) report for executive management and program offices
Validated data from multiple reporting sources and investigated and resolve data discrepancies

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