OBJECTIVE

• Sr. Business Systems Analyst with Project Management experience seeking an opportunity in software development projects.

SUMMARY

• Eliciting and documenting business requirements using use cases, user stories, and process maps
• Maintaining the Product Backlog and User Stories
• Dissecting and reverse engineering legacy systems
• Creating Entity Relation Diagrams and corresponding data dictionaries
• Documenting functional specifications and corresponding UI/UX design and wireframes
• Facilitation of the development process including developer support and requirement/design clarification
• Creating system test plans and test cases, managing test cycles, and managing defect/change resolution
• Coordination and oversight of user acceptance testing
• Creation of training materials and facilitating training sessions
• Envisioning integration/interface strategies resulting in integration diagrams and data mapping
• Documenting technical documentation, hardware requirements, and environment setup
• Creating reports and queries to be used as reusable tools
• Writing complicated SQL queries to troubleshoot issues, create reports, and instruct developers
• Working within various development, deployment, support, and change management processes
• Enforcing compliance with Affordable Care Act, HIPPA, Sarbanes - Oxley, and data privacy laws
• Aligning project resources, external vendors, stakeholders, and management to drive project success
• Authoring project plans, assigning resources, managing tasks until completion, and team status reporting
• Writing project charters, scope definitions, statements of work, business cases, and cost benefit analysis
• Facilitating strategy and problem-solving sessions with internal and external participants at all corporate levels
• Identifying, planning for, and removing potential threats to project success
• Creating deployment plans and managing deployment activities
• Managing and mentoring project team members
• Coordinating project execution with multiple concurrent external vendors

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential

Responsibilities:

• Created platform/department (Venn) diagram
• Created hundreds of pages of Business Requirement Documents
• Created hundreds of pages of Functional Design containing Process Flow Diagrams and Use Cases
• Created Requirements Traceability Matrices
• Approved System Test Plans
• Performed User Acceptance Testing
• Maintained Product Backlog Items (PBIs) and User Stories

Project Manager / Sr. Business Analyst

Confidential

Responsibilities:

• Performed a vendor selection process and corresponding requirements gap analysis
• Served as a single person “team” to design and create a highly customized web application with over 100 web pages, 80 reports, 20 document templates, and 7 data interfaces across 10 agencies
• Facilitated every aspect of the project from requirements gathering, functional design, prototyping, vendor selection, gap analysis, development, testing, training, deployment, and support
• Created thousands of pages of documentation including requirements, process flows, data model, prototype, data mapping, business rules, scope document, defect/change log, & training manuals

Sr. Business Analyst

Confidential

Responsibilities:

• Used SQL to fix data issues and repair bugs
• Performed a vendor selection process and corresponding requirements gap analysis
• Performed a gap analysis and gathered business requirements
• Designed and implemented a web application with about 60 web pages
• Repaired a severely “soured” relationship with software vendor
• Project successfully deployed in the timeframe requested. Project had failed on three separate attempts prior to my involvement

Sr. Business Analyst

Confidential

Responsibilities:

• Served as single business analyst in the PMO of 4 project managers, department manager, and director
• Created executive summaries/presentations and presented them to directors and the CIO.
• Wrote program charter and project level charters and presented them to directors and the CIO.
• Gathered program level requirements and project level requirements for 6 projects
• Developed and documented design across ACL business users, external clients,and external vendors
• Documented the current and future workflows
• Documented current and future data flows
• Created data mapping
• Designed reporting formats and configuration
• Created test code compendium to be provided to clients

Sr. Business Analyst

Confidential

Responsibilities:

• Gathered requirements
• Created design using use cases
• Served as defect management coordinator
• Served as change management coordinator
• Gathering requirements using use cases
• System design and data mapping
• Development in SQL Server and MS Access
• Wrote test queries and performed test cases
• Documented as-is process flows for all of the print vendors used.

Sr. Business Analyst

Confidential

Responsibilities:

• Gathered, documented, and prioritized hundreds of requirements via Team Foundation Server (TFS)
• Wrote use cases and functional specifications using SharePoint for document management
• Created complicated queries and via SQL Server, routinely joining 10 or more tables
• Provided the SQL and ERD to developers for every report, interface, and extract
• Created reusable queries that can be reused by other analysts to troubleshoot issues
• Facilitated every aspect of the software development life cycle for the payment process
• Served as primary knowledge resource for the application's payment processes
• Guided production support team on their most difficult issues
• Trained users how the application processed payments and how to troubleshoot
• Assisted Testers by helping them create test cases and validate expected results
• Developed the interfaces to the Explanation of Benefit correspondence print vendor using XML
• Developed the interfaces to the bank for EFT/ACH payments and positive pay files
• Developed the interface to the Oracle Financials A/P system

Sr. Business Analyst

Confidential

Responsibilities:

• Documented and processed monthly processing batches
• Documented and processed integration between Ceridian payroll system and the pension application
• Created, maintained, and documented user security restrictions
• Created customized queries and reports via PLSQL and application interfaces
• Created an Internet based voting application for pension board election
• Served as primary contact for user support
• Served as “jack of all trades” for any technology issues

Project Manager

Confidential

Responsibilities:

• Created end to end testing project plan of 500+ tasks for 20+ resources
• Led development and documentation of the end to end testing strategy, gaining consensus among the project teams and stakeholders, managing client, management, and project team's expectations
• Assigned resources to tasks and managed both until completion
• Created and implemented contingency plans
• Managed defects and issues until resolution and correction
• Monitored and reported project progress on a regular basis
• Managed communication between the teams and stakeholders
• Identified project's critical path and ensured successful completion on time by identifying key dependencies and resource constraints
• Designed and implemented strategy to prove general ledger feed was accurate
• Managed environment setup and test data collection
• Created project deployment project plan of 600+ tasks and 25+ resources
• Led development and documentation of a deployment and post deployment processing strategy gaining consensus among the project teams and stakeholders
• Assigned resources to tasks
• Identified key dependencies, resource constraints, critical path, and potential roadblocks to success
• Identified data scrubs and file manipulations necessary to deploy and process after deployment
• Identified and documented the strategy for processing a subset of data for the first month's processing after deployment
• Created contingency plans for deployment and the next two month's processing
• Assisted planning of schedule, budget, and resource allocation for a data archival project immediately following deployment

Sr. Business Analyst

Confidential

Responsibilities:

• Worked on an average of 5 to 10 concurrent projects
• Responsible for over 30 web application deployments across 20 applications using 8 developers
• Voluntarily mentored other business analysts throughout all phases of the development lifecycle
• Gathered and documented business requirements from over 15 departments
• Created data dictionaries and Entity Relationship Diagrams (ERD)
• Designed user interface and assisted developers
• Assisted project manager with use of Clarity, Project, and Project Central project management tools
• Excelled as lead business analyst in a fast paced, result driven, teamwork-based organization using Rapid Application Development (RAD) techniques

Sr. Business Analyst

Confidential

Responsibilities:

• Gathered and documented business and technical requirements from business and IT personnel
• Designed and documented integration solutions
• Mapped over 300 database attributes between 12 different adapters across 4 database platforms using 17 data feeds between 15 applications