SUMMARY

• Over 15 years of experience in strategic Business/ Systems/ Process Analysis & Process Re - engineering in Public & Private sectors, using both Agile/ Scrum & SDLC (Waterfall) for large, complex IT systems, halping develop Strategic & Tactical Solutions to achieve organizational goals.
• Experienced in gathering/ documenting/ validating Business, Functional/ Non-Functional & System Requirements, Business Rules, Process & Data flows/ needs/ mapping, risks, opportunities and efficiencies, training docs, Use Cases/ User Stories, Wire Frames/ mockups, using UML, SharePoint, MS Office, JIRA/ Confluence & MS Visio.
• Performing Gap analysis between teh legacy/ as-is & to-be systems. Analyzing/ evaluating/ mapping COTS (Commercial-of-teh-shelf) solutions’ capabilities for to-be needs & mapping COTS’ features, advising SMEs (Subject Matter Experts) on integration & User Experience needs for teh Project life cycle, given teh Time, Resource, & Cost constraints on concurrent projects. Advise teh Program, Project Teams on Change requests’ impact, effectively managing resistance to change/ ideas/ technologies, exercising effective & efficient Change control, & Data Governance.
• Collaborate wif cross-functional Teams at all levels e.g. wif teh Architecture teams to follow Enterprise guidelines/ best practices; wif Dev. Teams to clarify teh Requirements/ Processes; wif Software Quality Assurance teams for Test planning/ Test scripting/ Test executions, issue detection/ documentation during testing & UAT (User Acceptance Testing); wif Database Teams for Data Warehousing, Data Mining for RDBMS (Relational Database Management Systems), for both transactional & historical databases, create mappings between front & back-end field-level data needs in light of data & system performance/ constraints ensuring dat teh solution meets all Requirements.
• Coordinate wif vendors/ contractors; negotiating SLAs (Service Level Agreements)/ performance standards. Facilitate meetings, creating meeting minutes/ follow-ups, JAD (Joint Application Development) & JRD (Joint Requirements Development) sessions, wif Project Sponsors, Stakeholders & cross-functional technical/ non-technical audiences.
• A motivated team player, wif exceptional interpersonal skills. Excellent listening, mentoring, & motivation skills halping Jr. Team mates for timely & efficient achievement of Project milestones & scope. A clear communicator, both verbally & in writing, interacting wif Sr. / midlevel audience, Project Governance/ Steering Teams & subordinates, whether technical or non-technical, by simplifying teh assigned problems.

TECHNICAL SKILLS

• MS Office
• MS Visio
• Java
• SharePoint
• Confluence
• JIRA. Slack
• inVision
• Smartsheets
• Hybris

PROFESSIONAL EXPERIENCE

Confidential, Oakbrook, IL

Sr. Business Analyst/ Project Manager

Responsibilities:

• Discover & manage Business/ Stakeholder/ functional/ systems requirements through teh complete SDLC, using Waterfall. Conduct interviews sessions wif various stake holders to solicit their vision/ requirements. Capitalize on opportunities to maximize teh benefits/ project outcomes by discovering unexpressed requirements. Document teh as-is processes/ systems, & teh agreed Business requirements & functional requirements.
• Analyze teh as-is & teh to-be systems for accurate file/ data transfer utilities/ protocols, teh internal & external processes, dependencies, SOPs, interfaces, and, mapping them to specific business needs, objectives & desired functionalities. Create detailed & clear Documentation of desired enhancements to ensure accurate mapping/ integration wif dependent systems (internal & external) to teh Business processes to achieve maximum automation & a great user experience for both, external, as well as internal users.
• Attend Leadership/ Governance Team/ COTS evaluation meetings & advise on various strategic initiatives in laying out goals, timelines, testing strategies, & overall management of teh project. Document teh As-is business processes to facilitate teh analysis/ comparison/ mapping/ integrations wif COTS solutions/ existing systems/ third parties, duly capturing teh Gaps, creating teh to-be Process flow diagrams, data-flows & Use Cases. Manage project documentation/ versioning. Collaborate wif teh Confidential Technology Program Management Office, Program/ Project Managers & Business Stakeholders for estimations, project time lines, deliverables, & project landmarks. Manage Change requests in light of newly desired functionalities.

Environment: MS Office, MS Visio, Java, SharePoint, Confluence, JIRA. Slack, inVision, Smartsheets, Hybris

Confidential, Chicago, IL

Sr. Business Analyst

Responsibilities:

• Interact wif Business SMEs to revisit/ redefine/ reengineer Business processes, and requirements gathering sessions; building teh requirements repository, gap analysis between teh as-is and to-be systems supporting teh Business processes.
• Participate in various Agile ceremonies, identify/ define business processes/ user goals/ stories. Manage various Stakeholder groups, gather & manage Business, functional & non-functional requirements. Create data dictionary/ glossary. Assist teh training team define acceptance criterion & data elements. Create wireframes/ mockups/ prototypes, using MS Visio/ Paint.
• Attend Solution design/ Systems Architecture discussions. Assist wif/ coordinate testing activities, especially UAT testing for Reporting.
• Solicit/ Manage Requirements from Stakeholders groups & peers, both from Business & Dev teams.

Environment: MS Office, MS Visio, Java, SharePoint

Confidential, Scottsdale, Arizona

Sr. Business Analyst/ Scrum Master

Responsibilities:

• Conduct various Agile ceremonies/ sessions, to identify/ define business processes, & user goals/ stories. Gatheird & managed Business, functional & non-functional requirements & created data dictionary/ glossary. Helped achieve & define IT processes, epics/ features, define acceptance criterion & data elements. Created wireframes/ mockups/ prototypes & screen lay outs using MS Visio.
• Participated in Solution design discussions. Assist/ report to teh Project Governance/ Steering committee on teh strategies for achieving critical milestones. Mentor/ train newer team members for model structure, Use case/ story, and workflow diagrams. Defined package dependency, associations & roles. Helped define business rules, on-screen validation rules, warnings & Glossary. Coordinate testing activities, especially UAT testing.
• Groom story/ product backlogs. Conducted sprint retrospectives & incorporated lessons learnt into subsequent sprints.

Environment: Oracle, MS Office, MS Visio, Java, IBM Rational Requisite Pro

Confidential, Dimondale, MI

Sr. Business Analyst

Responsibilities:

• Identify/ communicate wif diversely located stake holders, to establish/ manage stakeholder communications/ overall project scope to maximize value achieved, by bringing clarity to requirements. Use Waterfall methodology for teh project, theirby gather & manage Business/ Stakeholder/ Business & or functional requirements, through structured/ unstructured meetings/ interviews wif teh stake holders, by creating, updating/ maintaining teh requirements documents.
• Conduct in-person/ remote meetings/ interview sessions wif stake holders to solicit their vision/ requirements, conduct value-proposition-evaluations & acceptance criterion. Create/ update Business Process flows, & advise on achieving maximum efficiency in data utilization, electronic & personnel resources, theirby minimizing/ eliminating data-redundancies. Suggest achieving process-efficiencies using teh latest technological trends.

Environment: Oracle DB, MS Office, MS Visio, Java, MS SharePoint.

Confidential, Springfield, IL

Sr. Business Analyst/ Scrum Master

Responsibilities:

• During Project Pre-initiate process, gather & manage Business/ Stakeholder/ Business process & or functional requirements through structured/ unstructured meetings/ interviews wif teh stake holders, by creating, updating/ maintaining teh Product/ iteration/ sprint backlogs, using Agile methodology. Assist teh Project Governance/ Steering teams in managing teh risk, milestone achievement, and overall project goals.
• Manage stakeholder communications/ overall project scope to maximize value achieved, by bringing clarity to requirements & methodically transition wif teh team from Waterfall to Agile methodology. Conduct in-person/ online meetings/ interview sessions wif stake holders to solicit their vision/ requirements, conduct value-proposition-evaluations & create teh acceptance criterion.
• Create/ update Business Process flows, & Test cases. Advise on achieving maximum efficiency in data utilization, electronic & personnel resources, theirby minimizing/ eliminating data-redundancies. Log epics, features/ user stories into teh Product backlog, their acceptance criterion for testing efforts, & Basic/ alternate flows. Participate in/ conduct build/ buy meetings, COTS’ evaluation & various agile ceremonies including Product Backlog Grooming, Iteration/ Sprint Planning, Planning Poker, Daily Stand up/ Scrum meetings, iteration review/ retrospective, & Product Demos.

Environment: Team Foundation Server (TFS), SQL Server, MS Visio, Web services, MS Office, .Net Framework, MS SharePoint.

Confidential, Northbrook, IL

Senior Business Analyst

Responsibilities:

• Gather & manage Business/ Stakeholder/ functional requirements through teh complete SDLC, using Waterfall. Conduct in-person/ online interview sessions wif various stake holders to solicit their vision/ requirements about teh opportunity/ initiative at hand. Capitalize on opportunities to maximize teh benefits/ project outcomes by discovering unexpressed requirements. Document teh as-is processes/ systems, teh agreed Business requirements & functional requirements.
• Analyze teh as-is & teh to-be systems for accurate file/ data transfer utilities/ protocols, teh internal & external processes, dependencies, SOPs, interfaces, and, mapping them to specific business needs, objectives & desired functionalities. Create detailed & clear Documentation of desired enhancements to ensure accurate mapping/ integration wif dependent systems (internal & external) to teh Business processes to achieve maximum automation & a great user experience for both, external, as well as internal users.
• Attend Leadership/ Governance Team/ COTS evaluation meetings & advise on various strategic initiatives in laying out goals, timelines, testing strategies, & overall management of teh project. Document teh As-is business processes to facilitate teh analysis/ comparison/ mapping wif desired COTS solution/ existing systems’ architecture to facilitate accurate assessment of dependencies between different applications, databases, & impacted functionalities, duly capturing teh Gaps, creating teh to-be Process flow diagrams, data-flows & Use Cases. Manage project documentation/ versioning, using MS SharePoint. Collaborate wif teh Allstate Technology Program Management Office, Program/ Project Managers & Business Stakeholders for estimations, project time lines, deliverables, & project landmarks. Manage Change requests in light of newly desired functionalities.

Environment: Java, JavaScript, MS Office, Oracle DB, SQL Server, HP Quality Center, External & Internal facing Web services, MS Visio, MS SharePoint

Confidential - Knoxville, TN

Senior Business Analyst

Responsibilities:

• Interview various stake holders to solicit their inputs/ vision about their future web-presence, to identify teh Use Cases. Ensure dat this opportunity is used to maximize teh benefit, & dat all new Business requirements & functional requirements for both teh portals are incorporated into teh new system.
• Analyzing teh internal & external processes, practices, interfaces, & SOPs, mapping those to teh specific business goals, needs & functionalities desired. Documenting teh new enhancements to ensure a proper line-of-sight & integration wif various internal & external processes, ensuring maximum efficiency/ automation/smooth user-experience.
• Ensure dat teh to-be systems/ solutions are equipped wif teh required integration, to receive/ transmit data through file transfer utilities and/ or protocols. Compare, analyze & map teh As-is business processes, to highlight & define teh Gaps, to create teh To-be Process flow diagrams, leading to teh desired efficient Process/data flows. Document teh As-is systems architecture to better understand teh impact of teh merger between teh two sites.

Environment: SiteCore, ASP.Net Storefront, MS Office, Clustered Data Bases, Web services, MS Visio

Confidential - Chicago, IL

Senior Business Analyst

Responsibilities:

• Participate in daily meetings, to gather & document requirements from Technical & non-Technical SMEs for REA/ RES Assessment (Re-Employment Eligibility Assessment/ Re-Employment Services) for claimants exhausting Regular UI benefits, or EUC Tiers. Creating Use case flow diagrams using MS Visio, & sample correspondence as part of FRDs. Support teh UAT team in conducting various tests for internal & external facing web applications.
• Conducting impact analysis of related systems, & DB2 objects like, Claim, Claimant, Benefit Year, dependent etc. by coordinating wif teh technical team. Create & maintain teh correspondence-mapping, including field-data & paragraph values wif Document Specification Directory for easy traceability & reference to support teh dev team.
• Analyze/ document teh impact of new functionalities wif teh BI team, for Business reporting needs. Update teh impacted Design documents for consumption by teh dev. team. Analyze & consult about teh impact of changes on overlapping areas, like appeals, adjudications, payments processing, overpayments, & weekly certifications.

Environment: MS Office Suite, Java, Visio, DB2, Mainframe, Web services, XML, Crystal Reports, Squirrel

Confidential - Knoxville, TN

Senior Business Analyst

Responsibilities:

• Interview various stake holders to solicit their inputs/ vision about their future web-presence, to identify teh Use Cases. Ensure dat this opportunity is used to maximize teh benefit, & dat all new Business requirements & functional requirements for both teh portals are incorporated into teh new system.
• Analyzing teh internal & external processes, practices, interfaces, & SOPs, mapping those to teh specific business goals, needs & functionalities desired. Documenting teh new enhancements to ensure a proper line-of-sight & integration wif various internal & external processes, ensuring maximum efficiency/ automation/smooth user-experience.
• Ensure dat teh to-be systems/ solutions are equipped wif teh required integration, to receive/ transmit data through file transfer utilities and/ or protocols. Compare, analyze & map teh As-is business processes, to highlight & define teh Gaps, to create teh To-be Process flow diagrams, test cases, & test acceptance documentation, leading to teh desired efficient Process/data flows. Document teh As-is systems architecture to better understand teh merger impact between teh two sites.

Environment: SiteCore, ASP.Net Storefront, MS Office, Clustered Data Bases, Web services, MS Visio