SUMMARY:

• 20+ years overall IT experience; 9 years as a Project/Product Manager and over 10 years as a Business Analyst
• Experienced in multiple domains including Banking, Government, Healthcare, Insurance & POS
• Proficiency in Waterfall, Agile/Scrum and Rational SDLC Methodologies
• Also experience as a Scrum Leader and Scrum Coach
• J2EE, .NET, JAVA, WebSphere and mainframe applications
• Hands on experience writing SQL queries, sub queries for backend data validation.
• Proven expertise in requirements gathering & analysis, elicitation techniques, creating detailed use cases, supporting functional requirements, user stories and acceptance criteria, documentation and conducting training sessions.
• Business Process Analysis & Re - engineering
• Workflow, Risk and Gap Analysis
• Data Modeling & Data Conversion
• Screen, Report Mockups & Storyboards
• Issue Tracking, Change Control & Post-Production Support
• Prepared project folder documentation and executive status reports
• Managed both onsite & remote development teams
• Coordination of multiple concurrent active projects
• Implementation & configuration of third party vendor solutions
• Directed QA and UAT testing
• Experience with multiple project management & reporting tools including Confluence, JIRA, Clarity, SharePoint, Asana, IBM Rational Tool (RUP), Rally, HP Quality Center
• Data Warehousing/CRM/Big Data/BI Tools
• Expertise in creating presentations and giving user demos
• Excel, Powerpoint & Visio

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst/Project Manager

Responsibilities:

• I am currently performing business analysis and project management with over 400 Confidential application teams converting these applications to the new corporate privileged access data security protocol.

Confidential

Project Manager

Responsibilities:

• I worked as a project manager for the IT Infrastructure department for Confidential at the Confidential data center.
• I was brought in to provide project management support for network and hardware related projects that were involved in the company’s move to a new data center in downtown Pittsburgh.
• I also worked with numerous applications teams on new system installations, software and hardware upgrades.

Confidential

Project/Product Manager

Responsibilities:

• I provided project management and business analysis support for several ongoing vendor web development projects and to provide production support for system issues reported by customers and the VM field sales reps.
• My responsibilities included requirements gathering, project planning and the creation of user stories.

Confidential

Lead Business Analyst

Responsibilities:

• I was a lead business analyst for several software releases of the client’s government health reporting system and transitioned the support of some of the older applications to other government sub-contractors.

Confidential

Project/Product Manager

Responsibilities:

• I managed the development of a new employee timekeeping and tracking system for the Support Services department along with the installation of several vendor software solutions for Security Clearance group.
• During my time at Confidential, I also trained the IT staff and business users in the Agile methodology.

Confidential

Senior Business Analyst

Responsibilities:

• I was the Senior Business Analyst assigned to the Catalyst 2.0 product development project documenting all new Epics, user stories, tasks and requirements for the CDI Workflow J2EE application scheduled.

Confidential

Business Systems Analyst

Responsibilities:

• Business Systems Analyst working in the Information Management Systems department assigned to support various client data conversion related projects for the corporate data warehouse application.

Confidential

Project/Product Manager

Responsibilities:

• I was the project manager assigned to the development of the TeleHealth web portal and IPhone applications.
• This application allowed doctors to monitor their patients remotely through a Skype-like environment.
• They were also able to view the patient’s test results and medical record, along with consulting with other doctors during the same online patient appointment.

Confidential

Business Analyst

Responsibilities:

• Business analyst assigned to the Confidential IT Security department documenting the overall process for granting system access for new users and new employees to any of the Confidential business systems.
• The purpose of this project was to lessen the amount of time it takes to request access for both foreign and domestic system users.
• I was later assigned to the Sailpoint System Security onboarding project.
• The project involved converting Confidential ’s SOX1 applications to the new online security & provisioning system.

Confidential

IT Analyst/Project Lead

Responsibilities:

• IT analyst and project lead assigned to the Order Entry/Order Management mainframe system.
• My projects consist of a series of screen changes, exception reports and file extracts for Confidential ’s domestic & international customers.

Confidential

Project Manager

Responsibilities:

• Project manager/PMO on the Confidential Migration & Integration team responsible for multiple network and infrastructure related projects in support of the data center migration project.

Confidential

Senior Business Analyst/Project Lead

Responsibilities:

• Senior business analyst assigned to the ID Cards group on the HIDS Web - PowerBuilder to Java project and the HIDS Card Audit project.
• This data warehouse system stores the client’s health insurance and plan deductible information.
• I was also a project lead in the Sales & Marketing Systems area working on multiple software releases for the Integrated Customer Information System (ICIS).
• This data warehouse system had over 50 tables and contained the client’s current health plan information & plan history.

Confidential

Business Analyst

Responsibilities:

• I worked as the lead business analyst on a project to analyze the existing DQE Workplan Management system and to design/develop a new system that would integrate all of the Confidential ’s work management, project scheduling, financial budgets and manpower costs into a new SQL data warehouse.