SUMMARY

• A Senior Business Analyst with experience in business process analysis/modeling, business requirements gathering.
• A hardworking Business Analyst with 9+ years of IT experience, possessing a uniquecombination of skills, including Business analysis, Data modeling, Java development, Configuration management,experience in Telecom Domain, strong verbal, written communication skills and experience of working in all phases of the product development and support life cycles.
• Over 9+ years of IT experience working as a Business Analyst, Configuration Manager and a Java Developer in Telecom Domain with BE(Hons) in Computer Science
• Expertise in Business Requirements gathering or elicitation, Understanding the Business Process Flow, Business Process Modeling and Analysis (BPM) and in testing the Deliverables.
• Extensive experience in implementing Software Development Life Cycle (SDLC) principles and methodologies such as Agile, Agile Scrum and Waterfall Method in development.
• Expertise in Analasis DeliverableDocumentation like creating Business Requirement Documents (BRD), Use Case Specifications, Functional Specifications Documents (FSD), System Requirement Specification (SRS), Scope Change Documents, Cost and Effort Documents.
• Worked closely with the Project Manager and Scrum Master to track the progress of Sprints and to analyze and maintain Status Reports, Traceability Matrices and Burn down Charts (Sprint & Release). Expertise in Jira Scrum methodologies.
• Point of contact for the Client for all the Functional and Analysis discussions.
• Extensive experience in developing User case narratives, Use Case diagrams, creating Screen Mockups, conducting Gap Analysis, Impact Analysis, SWOT Analysis, Cost Benefit Analysis, &Risk Mitigation.
• Competent understanding of Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams to support the development team, business groups and documentation using MS Visio.
• Have in depth understanding of the AS - IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements throughout the project using Requirement Traceability Matrix (RTM), Use Cases and Use Case Diagrams, Data Models like Entity Relationship Diagram (ERD) and Data Flow Diagramswhich helped in controlling numerous artifacts produced by the teams across the deliverables for a project.
• Steered JAD sessions, interviewing and assimilating information from Subject Matter Experts (SMEs), domain experts and disseminating information to project managers, architects, development teams and various other stakeholders.
• Involved in the development of Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project follow the Business Requirements.
• Was instrumental in facilitating Change Management across entire process from Project Conceptualizations to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Instrumental developing and maintaining project schedules and coordinating between business, technical and QA teams to ensure that projects was on track and provided necessary support to meet the business requirement.
• Acted as a liaison between the Client and Product/engineering owners by ensuring that the requirements are rightly translated / carried to our team members.
• A unique combination of good communication skills, analytical skills, convincing skills, technical skills, presentation skills, business knowledge and sensible thinking.

TECHNICAL SKILLS

MS Office Tools: MS Word, Outlook, Excel, Access, and PowerPoint, MS Visio

Technologies: JAVA, JDBC, EJBs, JSPs, Servlets, TDD, Maven, SOAP, Restful, Ant, XMLSpy

Frameworks: Spring, Hibernate ORM, Struts, JUnit

Database Tech: RDBMS, MySQL, My SQL Server

Web Related: JavaScript, JSP, HTML 5.0, XML, JQuery

Tools: Eclipse, JIRA, PCM

Servers: Tomcat Apache, Web Logic

Business Documentation Skills: BRD, FRD, Use Case Specifications, Functional and Non-functional Specification, System Requirement Specification, UML Diagrams Use case, Project Estimate, System and Acceptance, Test Plan Review.

Methodologies: Agile, SCRUM

Operating Systems: Windows, Linux, Unix

PROFESSIONAL EXPERIENCE

Business/ System Analyst

Confidential, San Francisco, CA

Responsibilities:

• Was Scrum Master for the team and owned Sprint planning meetings.
• Reviewed BRDs: For mobile initiatives and analyzed the impacts.
• Produced timely and relevant documentation including FSDs, User stories, Mockups, Decisions & Clarifications, User guides, Project status, Meeting notes etc.
• Managed a constantly evolving iterative requirements pipeline in an Agile software development mode
• Ensured work, information, ideas, and technology flow freely across the teams
• Acted as a liaison between business and technical teams.
• Coordinated with UX for flow and contents along with the leads
• Defect priority review and maintenance of backlogs
• Helped in SIT Validations
• Helped with TPM roles when the project had no assigned TPM
• Helped maintain forecast sheet
• Helped coordinate team meetings and attended multiple project status and weekly defect calls for different projects
• Managed Mobile Confluence and Jira
• Have experience working with CEO Mobile products/applications like ACH Payments (Domestic and International), GB Wires and Commercial card expense receipt(CCER)

Business Analyst

Confidential, Sunnyvale, California

Responsibilities:

• Created a functional spec for Sales and Trends Health check monitoring dashboard, which will monitor and visually present KPIs and their values over a time spectrum and alerts the stakeholders based on an algorithm when something unexpected happens. This will help improve the performance of the S&T application.
• Created wireframes and mock-ups for the Sales and Trends Health Check Dashboard UI.
• Automated the process of capturing the page load time, widget load time and their percentile values, by creating a java utility for approximate page load time, excel formulas for the widget wise data and percentile calculations.
• Created graphs out of the percentile values to present it to the business team for their understanding of S&T web page performance.
• Dwelled into the S&T Architecture and the Service Layers Rest APIs for the mobile iTunes connect project.

Business Analyst

Confidential, San Jose, California

Responsibilities:

• Scrum Master for Confidential projects.
• Created and introduced Jira Board and few other enhancements required for an organized functioning of the team.
• Gathered and analyzed the requirements and converted them intoBusinessRequirement Specifications (BRS) and Functional Requirement Specifications (FRS) for the designers and developers and QA Team to understand them as per their perspective.
• Development of standard documentation package (Business, functional, technical Requirement Specification, Design, Operations, and Quality Test Plans).
• Provided focus, honed strategy, and skillfully maximized team utilization, providing coaching and guidance to drive peak performance.
• Gathered and documented Use Cases, Business Rules, created and maintained Requirements/Test Traceability Matrices.
• Provided business consulting, expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business. Created multiple new proposals for enhancements, upgrades, new projects, and production support work.
• Provided coaching and mentorship to build a highly productive team, creating an environment of mutual trust and respect.
• Extensively facilitated meetings with stakeholders; project managers, developers, QA Analysts and other end users based onsite/offshore to deal withbusinessand technical issues and resolving the issues.
• Actively participated in all phases of testing lifecycle (Design, Planning, Development, UAT and user manual).

Lead Business Analyst

Confidential

Responsibilities:

• Lead representative in all communications with the Client ( Confidential ).
• Responsible for driving the requirements run through calls with clients and other stakeholders.
• Worked closely with the business owners; conducted formal interviews, live Meetings and JAD sessions to identify requirements and functional specifications.
• Elicitation and documentation of user requirements and goals
• Conducted brainstorming sessions with project focus groups to ensure that the team is in line with the new requirements or if we can suggest any new changes to the client which can boost the Revenue.
• Analyzed the CRs (Change Requests)and RFAs (Request for Analysis). Conducted Impact, Risk and GAP analysis on the business requirement and constantly updated and followed Requirement traceability matrix. Participated in documentation of Requirement traceability matrix.
• Help modify existing Event Handling system application to accommodate change request from the client.
• Responsible for preparingHigh Quality Analysis deliverables that our client expects from Confidential if the change impacts EHS module, which includes System Specification Document, Solution Document, Cost and Effort documents.
• Maintained ongoing communication with development team and clients ensuring that modifications and requirements were addressed in a timely manner and monitored all revisions.
• Worked closely with the Project Manager and other front line managers to coordinate and execute all phases throughout the project.
• Responsible for Reviewing the Test Suite,Test plan and Test Cases andensuring that there are no gaps between the test cases and the functional requirements before providing sign offto the QA team.
• Monitored Backend Test using SQL Queries to verify the Integrity of the database and data mapping of the components of the application. Also, to create success and failure reports of the Events from the tables.
• Tracking all development and testing activates and their review reports, releases, defects and its resolutions using Jira and SharePoint.
• Tracked and updated Status Report weekly with whole team of the project from all regions.
• Was instrumental in bi-weekly team meeting with PM, QA and Developers to track the Project Timeline, Defect Tracking and other related discussions and participated in JAD session.
• Work with the development team, QA team for defect resolution and to understand how changes in the software product affect the present test plans, test cases, test scripts and the testing environments.
• Updated the proceedings of each task from their start to completion/sign-off on Jira.
• Used XML Spy to demonstrate the logical connection between the elements of EHSSchema in the documentations.
• Worked with cross-functional teams for demonstrating the business requirements, developing business models; Designed and developed business flow diagrams using MS Visio.
• Involved in the Executive Presentation at the end of each month to talk about the success stories/pain points.
• Involved in the development of Project complexity Matrix

Business Analyst/Team Lead

Confidential

Responsibilities:

• Led the Configuration Management team in PCM module (Product Control Manager) which is a Centralized Product and Service Catalog, and Product Lifecycle Management Systemdeveloped by Convergys.
• Hand on experience with Oracle WebLogic, Oracle Database, Postgress Database
• Hand on experience with PCM Configuration Manager which supports features like Revisions, Design States and Change Management.
• Responsible for the development of Product Modeling Design Specification document, prior to the modelling of the data.
• Worked closely with British Telecom client to elicit and document user requirements and goals. Produced PCM LLD for PCM modelling
• Was a liaison between business, technical and testing teams to achieve business goal.
• Facilitated Joint Application Development (JAD) sessions to identify business rules and requirements and documented them in a format that can be reviewed and understood by both business people and technical people.
• Responsible for providing Effort and Cost Estimates on each new requirement to BT.
• Successfully on boarded a new team of 8 people, provided them the Product Training and ensured to always meet or complete the task before the deadline, by providing them a continuous technical support and guidance.
• Constantly was in sync with the client, engineering team and the Convergys team in 3 different time zones for any assistance needed to unblock any issue.
• Drafted SQL scripts and Stored procedures to ensure that the modelled data is being tested thoroughly before pushing it from Postgress to Oracle SID Database (i.e. to the production environment).
• Produced brief Unit Test Scenarios, Test Plans, Test Cases and Test Scripts for the installation, GUI, functional, Recovery, performance and integration testing for multiple software releases.
• Lead PCM modelling activity with Chennai ASG Team
• Review test plan, test cases prepared by Test LeadReview PCM components created by Chennai ASG Team
• Prepare Release Notes
• Support PCM-RBM Synch, Deployments, PCM-RBM Synch
• Defect fixing along with Chennai ASG Team
• Cover for the End to End Delivery Manager during leaves/absence
• Responsible for reviewing of 7/28-day change and provide initial inputs to BT. Owns end to end Delivery, from receiving the requirements to Production Deployment.
• Followed Strict SLAs during Client communications. Review and acknowledge British Telecom within 1 day for a 7-day change and within 3 days for a 28day change.
• Responsible for constantly communicating requirements gap to BT through BT Wholesale site
• Identify the right fitment for the new requirement and preparing the High-level design / scope document with the detailed assumptions.
• Estimating the efforts required and supporting PMO in preparing project planning.
• Creating the Functional Design Document and walk through the process flow to all the internal & external stake holders for the approval.
• Reviewing the system test cases, supporting in creating the test data set and validating the system test data & results.
• Acts as a Business system SME and Liaise between the client and the internal project stake holders on all functional aspects throughout the SDLC phases.
• I was also part of the PCM Development Team and Ticketing module team during this project tenure. To summarize I played the roles of a BA, Configuration Manager, Developer and was also involved in Maintenance and bug fixing while I was on BT Harlequins Project.

Java Developer

Confidential

Responsibilities:

• Involved in Development, Maintenance and bug fixing.
• Development in Java using SMPPprotocol Configuration of Tomcat 5.0 for Web Services Configuration Management using SVN.
• Responsible and mentored the team in complete Software Development Life Cycle (SDLC) tasks - design, coding, testing, and documentation using Rational Unified Process (RUP) for analysis and design of application.
• Developed the Login, Policy and Claims Screens for customers using HTML 5, CSS3, JavaScript, AJAX, JSP, and JQuery.
• Used Java Scripts for client side validations and validation frame work for server side validations.
• Used Core Java to develop Business Logic.
• Unit Test using JUnit Worked on Java and SOAP for Provisioning
• ESME, SMSC Deploying the SOAP Applications by using Axis.
• Conducting code reviews and evolving standards.
• Responsible for develop the critical use cases.
• Performance optimization of Business-critical use cases.
• Writing the Implementation Code for the same Unit Testing for the EPI Using JUnit and SOAP-UI