Qualifications Profile

Highly skilled and competent senior level Business Analyst professional with extensive experience leading, planning, strategizing, execution, and delivery of integrated IS and business management projects. Mastery skill set in the development of all business analyst project deliverables and process improvement initiatives.

Professional Experience

Senior Business Analyst Consultant

Confidential

Senior Business Analyst supporting the full life cycle of business analysis activities from gathering requirements with business users to testing and implementation of the requirements for the CRM Salesforce.com system and additional initiatives.

Key Achievements:

• Researched and developed of requirements to purchase a board book iCloud application to be utilized by senior executives, administrative staff and the Board of Directors at Farm Bureau and its subsidiary companies.
• Gathered, managed, tested and delivered phase 3 and 4 CRM Salesforce.com implementations.
• Documented, proposed and delivered new requirements management process package that is being used for the CRM Salesforce.com project.

Manager, Business Analysis

Confidential

Business Analysis Manager for a team of 9 Senior Project Business Analysts and Project Management Specialists. Managed resourcing of project assignments, budgeting, mentoring and professional development of BA team. Developed and facilitated multiple business analysis training classes across multiple business units enterprise wide.

Key Achievements:

• Implemented a Business Analysis Center of Excellence utilized within the IT and business units that includes a central repository for business analysis methodology, standards, development with continual process improvement, training and change management.
• Developed, managed and facilitated multiple strategic sessions to implement change in existing project processes that included requirements management, test plan management activities, communication planning and change management.
• Lead medium to large projects for insurance administration system conversion. This leadership included working on contract negotiations with the vendor, leading weekly meetings with team members through senior management, updating project plans, gathering and managing requirements and mentoring of business analysis at all levels of the organization.
• Active member of the Project Management Portfolio Committee used for the purpose of reviewing and approving projects and initiatives for signoff and funding.

Senior Business Consultant

Confidential

Charged with the assessment and proposal for change to existing business analysis activities within the Personal and Commercial lines of business at GuideOne.

Key Achievements:

• Conducted SWOT analysis on existing Claims Administration System and imaging for use in the Claims Replacement project and RFP process.
• Documented and presented the Claims department As-Is business processes across both Personal and Commercial lines of business.
• Multiple Personal and Commercial line projects that included As-Is and To-Be documentation, requirements gathering, management, testing and lessons learned activities.

Senior Business Analyst Consultant

Confidential

Senior Business Analyst assignment to project to assist in business analysis activities for Multi Peril Crop Insurance program rewrite. Worked closely with the Risk Management Association Government Agency to gather and document requirements for the rating and data conversion activities of the project.

Key Achievements:

Business Analyst Project Lead

Confidential

Team Lead managing project assignments, Business Analyst mentoring, training and development and deliverables for the Administrative Business Systems department. Specializing in requirements gathering, process reengineering, logical and functional designs, data modeling, test plan design, use case development, gap analysis, cost benefit analysis and root cause analysis using DMAIC techniques.

Key Achievements:

• Interviewed and hired an additional 4 resources building a highly skilled and capable team of business analysts and project management specialists.
• Spearheaded project to implement departmental wide on boarding process for new and existing business and production analysts.
• Lead and developed departmental wide new business analysis methodology using BABOK standards.
• Business Analyst Lead actively representing the Administrative Business Systems department's business analysis functions to be shared in the development of an enterprise wide implementation of new business analysis standards.
• Providing Lead Business Analyst support for multiple Group Insurance projects and administrative business team initiatives supporting efficient daily functioning.
• Requirements Manager during the assessment of entire back office group insurance process planning for the implementation of a new third party product administrator. Charged with ensuring that requirements documents be created representing current Group Insurance business processes were correctly gathered and shared with IT and vendor. Agile techniques were used for the management of this project.
• Responsible for budget management as it applies to salaries and resourcing expenses of the team.

Manager of EDI Software Development

Electronic Data Manager for 4 software developers. Developed and maintained Electronic Data systems for inbound and outbound healthcare claim transactions. Project and scope management for new client implementations and system updates that align with business strategies. Provided Human Resource responsibilities for EDI staff, including interviewing, coaching, performance management, training and development. All projects were developed in C , .NET and BizTalk.

Key Achievements:

• Managed multiple new client implementations using BizTalk 2004 to produce inbound and outbound 837 transactions.
• Project Manager for migration of existing EDI 837 client transactions to include 850, 855 and 856 supply chain transactions from BizTalk 2000 to BizTalk 2004.
• Developed and assisted in the execution of IT project goals and priorities through the successful execution of EDI projects and initiatives.

Confidential

Senior Business Analyst

Responsible for the management of project requirements gathered from internal business customers. To include the documentation and presentation of these requirements to IT partners to help in the design and development of new and existing business software solutions. Use case development, process flow creation, test plan creation, testing and demonstration of software to business and QA customers.

Key Achievements:

Senior Business Analyst managing the requirements for the re-engineering of an existing Letter Management System being developed into a new Web environment. Liaison between the business stakeholders and IT partners to ensure needs are being met from both sides of the business.

Scheduled and took part in weekly project status updates using the Agile development methodology.

Project Management Specialist

Confidential

Managed small to medium sized product and process related projects from planning to execution using the UPMM project management methodology. Complete process re-engineering of new and existing processes from recommendations to solutioning and implementation of the process change. Change management agent following Prosci methodology for new product and process projects.

Key Achievements:

• Assisted in the management of a 6 month, 2 phase 300,000 project with an external agent office to sell to a block of existing Mutual client business in New York. This included management of agent training, creation of training material, call center and script creation, compliance coordination, underwriting and claims process changes and facilitation of status meetings between the home office project members and external sales agents.
• Managed a 1,000,000 ROI conservation project of lapsing Mortgage Term policies using internal call center.
• Charged with the research and identification of broken compliance process spanning across multiple departments. Proposal of recommendations to senior management and impacted resources, utilizing change management methodology.

Senior Business Systems Analyst

Confidential

Lead Business Analyst performing requirements gathering, process re-engineering, efficiency recommendations, test plan development and management, use case development, creation of functional specification documents for the enhancement of new and existing applications, development and delivery of procedural/training documentation.

Key Achievements:

• Business Analyst charged with the development and management of the Deferred Compensation project test plan repository. To include the management of 5 testing resources.
• Business Analyst performing research, analysis, process re-engineering including resource recommendations, meeting facilitation and design of the Reg 60 Replacement Database. Produced procedural documentation for new 2 new Replacement Analyst positions.
• Key Business Analyst in the research of current Mortgage Term process providing efficiency recommendations to manage forecast of increased Mortgage Term volume.
• Providing process analysis and case development for the Life Underwriting Web Workflow project currently in Planning Phase. Requirements definition for conversion from current to new underwriting workflow process.

Lead Business Analyst/Project Lead Consultant

Confidential

Project Leader for strategic development Project Management Office. Managed projects and gathered business requirements documentation for supply chain application rewrites and new product development.

Lead Business Analyst

Confidential

Served as a liaison between business operations and IT department. Direct all aspects of small- to medium-sized projects, guaranteeing the utmost efficient business processes for Loan department. Documented all data process flows, business procedures, and test cases and technical documentation.

IT Application Analyst

Confidential

Advanced technical operations, developing new software and sustaining existing programs for Life, Disability, and Annuity departments. Bolstered systems, providing implementation, upgrades, and user training, including functional specification and technical documentation. Teamed with senior management, technical associates, and business analysts to formulate and review program/project requirements during all phases of lifecycle. Demonstrated expertise in client server and distributed development programming environments, training 2 mainframe programmers. Programming experience with Visual Basic 6.0, SQL, Cobol and some Java.

Technical Background