SUMMARY

• Business systems analysis with SDLC and reporting experience
• Business requirements and functional requirements gathering and documenting
• Business Process Mapping and various skills for client process improvements
• QA Analysis as a tester creating User Cases and training of new functionalities
• Background in customer service with helpdesk and desktop technical support

TECHNICAL SKILLS

Software/Applications: Microsoft Office 2003, 2007, 2010 and 2013, MS Exchange, Active Directory, IE,Google, Firefox, McAfee, Ruby, SQL, CPRS, OMS, Adobe Reader, Flash Player, Winrunner, ReconNet, TaxAct, Lacerte, JavaScript, GoSystems, POS software, Remote Desktop, Crystal Reports, XML, TeraData, Visio

Operating Systems: Windows 10, 8, 7, XP, Linux variants (Ubuntu), DOS, and Apple OS X

Databases: ORACLE, MS Access, Informix, SQL Server

CRMs: Salesforce.com, Sieble, TFS, Workday

PROFESSIONAL EXPERIENCE

Confidential - Richardson, TX

Business Systems Analyst

Responsibilities:

• Worked as Lead QA Tester for new billing system creating testing strategy scenarios. Gathering and Writing requirements documentation for completion of UAT’s.
• Presenting requirements for test coverage in a partial Agile environment showing billing scenarios Daily to Stakeholders. Resulting in verification for all scenarios and determining root cause of new found defects.
• Presented test cases/UAT/ Defect results daily to management. Updates and additional requirements gathering to define defect triggering and root cause and submittal to Developers.
• Used Daily JAD sessions to validate integrity of data tables for primary, mandatory, and foreign key output values which was main cause of defects.
• Daily defect meeting for all Stakeholders to assign responsibility and record future concerns.
• Used TeraData to mine data through scripts to determine issues for invalid data and correct mappings for journal entries.
• Setup testing environment for documentation of Test Planning primarily using Excel to create templates with pivot tables to show manipulated test results and proof of defect resolution.

Confidential - Addison, TX

Software Support Analyst

Responsibilities:

• Supported Confidential ’s ReconNet accounting application using Salesforce as a defect manager and job requirements.
• Successfully managed multiple concurrent projects involving various complex applications for accounting and financial operations while gathering all required documentation how the client system interacts and solve issues. This involved impromptu QA Analysis for Use Case and prior UAT for validity and regression.
• Gathered requirements for mapping flat files and CSV to proper format for integration.
• Worked as a liaison between Data Flow Stream team and senior members of customer’s accounting and finance teams to prepare and present clear business and technical analysis.
• Wrote User documentation in Salesforce discussing best practices for systems support utilizing working knowledge of financial and accounting operations and application

Confidential - Carrollton, TX

Business Systems Analyst

Responsibilities:

• Gathered and created business and functional requirements, created Use Cases, for programming tax law and code for Business Tax Modules in GoSystems application. Worked phone support during tax season.
• Designed and implemented tax code changes per TPS for multiple states into tax preparation application using GoSystems FADS and iDesign platforms.
• Responsible for defects management and enhancements present TFS.
• Configured system settings and options; planned and executed unit, integration and UAT; and created BRD per systems metrics per TPS guidelines.
• Provided consultation to users in the area of automated systems and led cross-functional linked teams that addressed business and system issues documented in Siebel.

Confidential, Lewisville, TX

Independent Contractor

Responsibilities:

• ( Confidential )-Gathered requirements, defined functional requirements to create prepared invoices, set up shipping, assisted in warehouse inventory management with the upkeep using the Order Management System, and assisted in billing and filing department with updates from OMS.
• ( Confidential )-Handled technical support for POS system when business changed ownership, reinstalled software, setup database (implemented with new server) and setup users, and configured back to a usable state.
• ( Confidential -)Worked independently at multiple locations to prepare individuals tax returns during tax season.
• ( Confidential )-Provided technical support for research and guidance department's applications helping to define best business practices through BPM

Confidential - Plano, TX

Tax Analyst Product Support

Responsibilities:

• Gathered tax law requirements, created business and functional requirements from law change, this included creating data sheets and creating mock ups for design team upgrading conversion from pascal to java and updating code into java syntax.
• Maintained escalated support call caseload for Lacerte Individual and Business Tax systems
• Provided season QA support for the e-filing module writing Use Case and assisting in UAT and training.

Confidential - Plano, TX

Systems Support Analyst

Responsibilities:

• Used TFS to work and maintain escalated support call caseload and research issues to escalate to development for changes required by the client for a multi-family property management suite

Confidential - Addison, TX

Systems Software Analyst

Responsibilities:

• Gathered requirements for reporting
• Created Business Requirements and Functional Requirements Documents for reporting
• Supported local environment upgrades (windows), technical support and website maintenance through server installation.