OBJECTIVE

Achieve a growth oriented position in a dynamic IT organization and work aggressively to achieve organizational goals by utilizing my experience, knowledge and education.

SUMMARY

• A Business Analyst with experience in researching and analyzing as a systems and functional business with solid understanding of Business Process Flows, Case Tools, and Business Analysis.
• Excellent knowledge of Software Development Life Cycle SDLC .
• Experience in writing SQL Queries.
• Excellent skills in Business Analysis, Data Analysis, Requirement Analysis, Business Modeling and Use Case Development using UML methodology.
• Extensive experience with web 2.0 technologies, Knowledge Net.
• Worked with web based Content Management Documented user roles and determined authority levels for client, workflow processes
• Used Content Management System to show data in the form of dashboards and scorecards. Used SAP Xcelsius to offer greater interactivity to the charts and dashboards.
• Designed Functional Specification Document and Test Scripts to test the functionality of Content Management System.
• Project Management Methodologies include RUP, SDLC, CMMI, and Waterfall.
• Proficient in creating Use Cases, Context diagram, Activity diagram, class diagram and sequence diagram.
• Experience in conducting Gap analysis, User Acceptance Testing UAT , SWOT analysis, Cost benefit analysis and ROI analysis
• Experience in Word, Excel, PowerPoint. Modeling, MS Project, MS SharePoint 07, SAS and JIRA

TECHNICAL SKILLS

• Operating Systems: Windows NT/2000/2003
• Programming Languages: C, C , PHP
• Business Process Tools: Visio, Rational Rose, RUP, UML and MS Project
• Web Technologies: HTML, XML
• Packages: MS Office Proficient in MS Excel, Word, Outlook, Access and PowerPoint Adobe Photoshop and Adobe Acrobat, Concur Expense Tracking Application.
• Testing Tools: Mercury testing
• Database: SQL, Mainframe, As400
• Business Modeling: MS Visio, RUP, UML, Rational Rose, Venism
• Reporting Tools: Business Objects, SSRS, SAS, Excel, Xcelsius
• Testing Tools: HP Quality Center

PROFESSIONAL EXPERIENCE

Confidential

STC FISS Business Analyst

• The project FISCAL INTERMEDIARY STANDARD SYSTEM is related to Center of Medicare and Medicaid Services CMS .
• Acquired knowledge of FISS System and Claim Processing
• Acquired knowledge off different type of bills - Inpatient, Outpatient, Critical Access Hospital CAH , Home Health
• Analyzing and elicitation of Claim/System Requirements from CMS, further determining its impact on different systems
• Worked on POC analysis of requirements to determine if they can be tested and its impact on different systems
• Worked on designing test cases/test scripts to test functional requirements
• Performed UAT testing and Beta Testing
• Worked with Quality Center to list and map all the test cases and pass or fail those test cases based upon the expected results.
• Worked on pricing element of the test cases to determine if providers were reimbursed correctly
• Worked on NLR Electronic health records, that involved working with XML records, File Transfer Process from one mainframe to another.
• Worked with System Group, Changes, wrote functional requirements for the system group to alter system changes.

Environment: Quality Center, Mainframe, XML, Datasets, MS Office.

Confidential

Business Analyst/Project Coordinator

• The project is related to Center of Medicare and Medicaid services involving reporting Pharmacy Drug Events through Drug Data Processing System for Payment Reconciliation Services to CMS.
• Acquired knowledge about PDE Prescription Drug Event work flow.
• Acquired Understanding on the role of DDPS partners such as Acumen and Palmetto
• High level understanding of the interfaces with DDPS
• Worked on understanding the Medicare Part D process, PRS and reconciliation process
• Worked on compiling and reporting DDPS project data to CMS
• Worked on identifying Risk factors in different projects and reporting it to the Senior Management
• Initiated internal meetings to capture Requirement changes and filtering them according to the needs.
• Performed GAP analysis on the data gathered for monthly reporting and reorganized some of the reports to improve accuracy
• Designed documents and templates for WBS/WP structures for the year 2012

Confidential

Lead Business Analyst

• Drafted and finalized project charter with CVS stakeholders
• Designed Business delivery templates for Discovery Phase for the team and different groups
• Designed Traceability Matrix, to encapsulate the current functionalities from RxClaim and Quantum Leap platforms
• Designed GAP analysis document to capture functional differences between the two systems
• Researched and Analyzed the current Formulary functionalities being performed on RxClaim and Quantum Leap platforms along with their relationship NDC codes GPI Codes
• This project is related to merging CVS CareMark Pharmacy Benefit Manager systems in to one common service. The common services will encapsulate existing functionalities from the adjudication engines with new enhancements. The specific project was Formulary, which is a list of drugs used for adjudication purposes.
• Managed and directed Business Analyst Team in collecting requirements and defining the requirements, capturing the current state as well as future state
• Assisted senior management in resource allocation for the project
• Designed WBS and RBS for Business Analyst Team
• Revised all the delivery documents, ensuring that they remain aligned with the scope of the project
• Designed workshop agenda and assisted BA team with MOM for the stakeholders
• Designed the project charter for the project and presented to the Client for approval
• Designed SharePoint site for the team and provided with effective structure for storing documents.
• Facilitated Best Practices with the core team to provide training to new users to use SharePoint
• Designed training manual for the users to effectively use SharePoint
• Gathered the business requirements and prepared the analyzed data/workflows for business users
• Drafted the Business Requirement Document for Client Approval.

Confidential

Business Analyst

• Worked in MIS and Knowledge net group.
• Played the role of a project lead, leading a small size team.
• This project is related to rebuilding a new SharePoint Environment for the company. It involves upgrading and developing new content management system for the company and promoting a behavioral change to promote efficiency.
• Worked with stakeholders in collecting requirements and drafting them in a Business Requirement Document.
• Assisted the stakeholders in functional design by making wireframes and for the division sites.
• Designed and developed new sub sites within SharePoint 2010.
• Developed forms in InfoPath and integrating it with SharePoint lists to promote effective communication within different departments
• Assisted senior managers in designing the pilot site for the specific department and integrating with different departments.
• Assisted and trained stakeholders to use SharePoint sub site for reporting and built dashboards to offer greater interactivity to the data.
• Designed data maps for the vendor company to capture the overall functionality of materials management process group and integrating that content on SharePoint.

Confidential

Functional Business Analyst

This was an Intranet redesign project that involved upgrading the existing Sharepoint2007 platform to a SharePoint 2010 platform. The SharePoint 2010 would be made operational both for Client facing sites and Intranet sites.

Responsibilities:

• Worked in Internal Communications group.
• Worked on refining and defining Business Requirement Document.
• Collected requirements from stakeholders and refined them to the scope of the project.
• Assisted the team members in functional design by making wireframes for both client site and for the division sites.
• Provided sample lay out for division sites on homepage for the Sharepoint2010 site.
• Designed test cases based upon the requirements provided by the Project stakeholders and uploaded them on the project site.
• Further refined those test cases according to the scope of the project.
• Was involved heavily in meetings with other vendor company team members to initiate functional design both for client facing site and Intranet site.
• Developed 2010 SharePoint site on the test site to test the functionalities of the new system.
• Developed new sites on SharePoint 2010 test site and configured with 2010 web parts.
• Prepared presentation on SharePoint 2010 content editor web part out of the box functionalities to select the right font style and size to use on the client facing site.
• Participated in Design of Enterprise Search Engine Fast Search Server .

Environment: MS SharePoint 2010, HTML, MS Visio 2010, MS Project, and MS Office.

Confidential

Junior Project Manager/ SharePoint Analyst

Confidential is a Confidential offering different types of financial services. The scope of project was to create different reports based on server data and then present the reports to higher management. Sharepoint2007 was used to project dashboards and other information.

Responsibilities:

• Involved in gathering and analyzing specifications and requirements and documenting them using UML.
• Trained users on the SharePoint features and developed training materials.
• Created Workflows using MS SharePoint.
• Worked with the team to develop Capacity Management Reports published related documents on MS SharePoint 2007.
• Worked with Web 2.0 technology to post information on the intranet.
• Responsible for redesign and update of SharePoint Pages for current projects and the information related to these projects.
• Responsible for the SharePoint website data management, site administration, maintenance and design, as well as backup and restoring project data.
• Worked in GTO - Group Technology Operations group.
• Part of different cross-functional teams, responsible for developing new ways to boost efficiency and delivering results in a fast changing environment to achieve company's goals.
• Worked on projects with a broad scope, involving multiple systems.
• Extensive use of Lotus Notes to effectively, collaborate on and publish documents, maintain task lists, implement workflows, and share information.
• Responsible for supervising various projects and deadlines and keeping track of meetings.
• Enhanced analysis process efficiency, provided a comprehensive overview of the portfolio management system, and reinforced the supportability via testing and documenting current system.
• Assisted Project Manager in Enterprise Project Management EPM practice to plan and create portfolio of future projects and updated documents in different folders on MS SharePoint.
• Created Business Process Maps using spreadsheets for data migrations from servers.
• Created reports using Business Objects and Crystal reports and posted the information on SharePoint page.
• Worked with Change Management Process to determine better solutions for the project.
• Worked on Disaster Recovery Plan for the team.

Environment: MS SharePoint 2007, MY SQL, HTML, MS Visio, MS Project, MS Office and Business Objects.

Confidential

• Contributed to the development of scope, work plans and business requirements.
• Responsibilities:
• Confidential is a leading database marketing agency that offers quantitative, information-based solutions to maximize return on marketing investment ROMI . Merkle provides the framework for organizations to aggressively apply database marketing to their marketing programs.
• SharePoint Business Analyst
• Daily work involved working with different groups within the company to provide technical support for SharePoint, offering out-of-box solutions and helping the groups to reach their desired objectives.
• Worked with Content Types on SharePoint to add document templates to document library, eventually offering a wide selection of templates to different groups and teams within the company.
• Used Enterprise Search server to search different people and groups within the company.
• Worked directly under the vice president of operations structured the data for developing efficient reports on metrics as well as for displaying the information as dashboards on SharePoint.
• Served as liaison between the business team and the project team. Worked with end users to analyze SharePoint needs and developed requirement to deliver end product.
• Designed pages on Knet Knowledge Management Network and published it on SharePoint 2007.
• Communicated SharePoint solution, design and features to different groups/users facilitated ongoing gathering of business requirements responsible for ensuring that solutions meet business objectives.
• Worked with project management to analyze change requests. Worked on Web 2.0 Technology, focusing on user-center design and developing pages with site permissions.
• Developed and supported SharePoint Pages and functionality for user base that involved creating new document libraries and new lists.
• Designed and developed project document templates based on SDLC methodology.
• Compiled statistical data for management analysis and reporting.
• Designed application flow of interactive browser interface applications using Unified Modeling Language.
• Developed business requirement documents as well as detailed project plan.
• Worked with SQL queries for data manipulation to extract the data from the database and post it on the SharePoint website.
• Conducted Sensitivity/Gap analysis for campaign project to determine the best strategy.
• Prepared detailed design documents to translate business process effectively for developers and product managers using MS Visio.
• Worked on third-party applications such as Google Analytics to track web traffic on the company website and posted the results using web parts on SharePoint Page.
• Identified risk factors and developed a risk mitigation strategy if using other applications to develop greater interactivity with data.
• Worked on Strategic Enterprise Management tools including SAP Xcelsius to offer higher interactivity for the data to be displayed on dashboards on SharePoint.
• Used Crystal Xcelsius to develop interactive data reports and publish them as web parts on SharePoint 2007.
• Received Formal training in Concur software that was to be implemented and used by employees within the company.
• Used Concur Software for tracking and reporting expenses for senior management.
• Worked with SAS application to create reports.

Environment: Agile Methodology, MS SharePoint 2007, MS Access, MY SQL, HTML, MS Visio, UML, IBM Requisite Pro, MS Project, MS Office, Agile Methodology, SAP Xcelsuis, SAS, SSRS and Business Objects.

Confidential

Business System Analyst

The client here was Confidential headquartered in Virginia, improves healthcare access and quality for low income Americans by developing innovative managed health services for the public sector. The project involved in implementing a web based Job Portal System

Responsibilities:

• Acted as a liaison between the business and IT technical resources.
• Translated business requirements into specifications for development team.
• Responsible for ensuring that the requirements are being met by reviewing output from each stage of the system life cycle.
• Facilitated and managed meeting sessions with committee of Subject Matter Experts SMEs from various business areas.
• Worked closely with project manager in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly.
• Gathered the business requirements and prepared the analyzed data/workflows for business users
• Designed and developed Use Cases, Activity and Sequence Diagrams, using UML and MS Visio.
• Worked on designing HTML pages for Job Portal System.
• Designed and developed SQL queries using SQL Administrator.
• Developed timelines for project delivery, and managed projects and resources to successful completion.

Environment: MY SQL, MS Access, HTML, MS Visio, MS SharePoint 2007,MS Project, MS Office and UML2.0.

Confidential

Business Analyst/Project Coordinator

Confidential is a software development company that provides dynamic- web based and wireless based solutions that are integrated with back-end systems. It specializes in developing software solutions based on open system architecture.

Responsibilities:

• Identified, researched, and documented business processes dealing with a secure bi-directional alert-based system allowing automating COOP Continuity of Operations procedures for organizations.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Analyzed various steps in the SDLC using Spiral Methodology.
• Developed the functional requirements for Compubahn Notification Server and escalation mechanism to deal with various emergency evacuation scenarios using an integrated web, wireless and voice-based communications.
• Assisted in execution of CMMI level II certification.
• Assisted with user testing of systems User Acceptance Testing developed and maintained quality procedures.

Environment: MY SQL, HTML, MS Visio, MS Project, IBM Quality Center, MS Office and CMMI level II.

Confidential

Business Analyst

Confidential is one of the biggest hospitals in Detroit. This was a web based project which enabled users to log to the specific web page and go through different contents related to senior healthy practice and advice. The project also involved in implementing a web based automated ordering and tracking system for medical supplies for Home Health patients. This new system would help in reducing cost/waste of Home Health medical supplies Vendor: McKesson .

Responsibilities:

• Identified, researched, investigated, analyzed, defined and documented business processes.
• Assisted project managers with the development of project schedules.
• Completed project documentations and served as a liaison between the business team and the project team.
• Conducted user interviews at both in-house and client locations, gathering and analyzing requirements using Requisite Pro RUP
• Identified Use Cases from the requirements. Created UML Diagrams including Use Case Diagrams, Activity Diagrams and Sequence Diagrams using Rational Process Modeler and MS Visio.
• Worked with major business areas including customer service, and with SMES's.
• Worked with Pharmaceutical Company for specific drugs, to provide drug related information on the website.
• Worked and followed HIPPA guidelines for both healthcare professionals and patients that included maintaining patient s record confidentiality.

Environment: MY SQL, HTML, MS Visio, IBM Requisite Pro, MS SharePoint, MS Project and MS Office.