SUMMARY:

• Multifaceted IT Business Analyst / Project Manager with experience supporting a wide variety of industries and departments including logistics, advertising, human resources, payroll, finance, banking, healthcare, nutrition, high tech, aerospace
• Manufacturing, and entertainment; work autonomously or with supervision; am organized, competent, efficient, analytical and innovative.
• Thrive under pressure, am flexible and team oriented. Demonstrated ability to adapt to project changes related to scope, schedule, budget, workflow, and system utilization. Build key relationships with the project team and key stakeholders.
• Effectively communicate across multiple levels from executive sponsors to technical and business team members. Executed integrated testing across applications and planned cutover.

TECHNICAL SKILLS:

Computer: MS Office MS Publisher JIRA MS Project MS Visio Graphics Adobe Framemaker Adobe Photo Shop Adobe Acrobat AdobeGoLive Adobe Web Experience Manager Niku Workbench (Clarity) Enterprise Project Management (EPM) Customer Relationship Management IBM Web Content Management (WCM) MS Sharepoint Dreamweaver RoboHelp Rational s Requisite Pro & ClearCase Quark Xpress SalesForce and Seibel Pragmatech (RFP automation) Remedy Quality Center (Test Director) ProposalMaster & RFP Master

Project: Business Analysis

Skills: Work Breakdown Structure

Language: Oracle JD Edwards Perl Windows Flash SQL Vignette Visual C++ Visual Basic PL/SQL Java Java Script HTML DHTML ODBC/JDBC SQL Net CGI TCP/IP C, C ++ J2EE

Business Research: Analysis ExperienceQuestia One Source Hoovers Dunn & Bradstreet BizMiner CNET

PROFESSIONAL EXPERIENCE:

Confidential, Long Beach, CA

Business Analyst / Project Manager

Responsibilities:

• Liaise with the Income Manager and team to monitor and control the information interface and reporting processes between .QL and the financial systems including: gross to net payroll calculations; filing of consolidated federal income tax returns, state and local income tax returns (Form W - 2, Forms 1099, Forms 1098, Forms 5498), and preparation of quarterly income tax estimates
• Assist Tax Manager and team to support tax planning, reporting and compliance processes for all tax types, preparation and filing of returns (federal and state), M&A exposure, audits, and tax research.
• Manage technical team unit testing and lead client User Acceptance Test (UAT) schedule for proprietary in-house software applications for LBUSD Payroll, Fiscal Services, Human Resources, and Operations Management including test data requests, UAT test cases, logging and tracking defects and production issues, gap analysis, conducting stakeholder demos and ad hoc reports
• Create, maintain, and organize JIRA backlog (business stakeholder user stories, system requirements, tasks, workflows, screen shots) and linked test cases in Zephyr as the Agile methodology advocate
• Develop communications plan including project web page, email updates, brochures, PowerPoint presentations and infographics
• Prepare and facilitate client including manuals, FAQs, videos and PowerPoint presentations

Environment: JIRA, Zephyr, MS Project, Excel, Word, Powerpoint, Visio Drawing, Outlook, SnagIt, SQL

Confidential, Lakewood, CA

Business Analyst / Project Manager

Responsibilities:

• Managed all AARP web service vendor onboarding projects including timelines, budget, and vendor management in a matrix cross-functional team environment following AARP security protocols, policies and procedures SecureAuth Multi-Factor Authentication (MFA), Fortigate Firewalls, Symantec Endpoint Protection, Transport Layer Security (TLS) 1.2 Encryption Protocol, Fortinet Network Security
• Oversaw Information Security risk assessments for each vendor web service integration project following the National Institute of Standards and Technology (NIST) cybersecurity framework
• Managed treasury operations center projects (removal of credit card data from WAUSAU and TOC systems and outsourcing the paper card remittance process) and Payment Card Industry Data Security Standard (PCI DSS)
• Facilitated hardware upgrade to move data for Treasury and, Foundation and Advocacy transactions from storage system (EVA) to another (3PAR) in order to provide disaster recovery and backup in case of SAN or SAN switch failure. Also, oversaw the replacement of 8 GB Brocade switches with 16 GB Brocade switches as well as the Tape Library with an MSL 4048. Storage was integrated with online storage offline as well as off site at Iron Mountain.
• Documented functional specifications for AARP Contact Center which utilizes Ciboodle, a Customer Relationship Management (CRM) solution hosted by Verint. (The intuitive platform is responsible for thousands of member interactions each month and allows agents to support customer interactions resulting in acquisition and retention of existing members due to a positive customer experience).
• Documented use cases, use case models, supplementary requirements, and business rules
• Managed enterprise wide tool and application standardization analysis to reduce the complexity of the landscape by getting as many groups as possible to use the same tool or application for the same task, enhance coordination, simplify integration, build a consistent infrastructure, and allow greater efficiencies in the development of technology solutions
• Coordinated project to engage business and IT leaders to participate in the enterprise wide supported program of architectural review and transformation, and establish governance to ensure successful execution, implementation and environment maintenance

Environment: JIRA, Zephyr, MS Project, Excel, Word, Visio Drawing, Outlook, Powerpoint

Confidential, Long Beach, CA

Project Manager / Business Analyst

Responsibilities:

• Managed all phases of software and IT infrastructure implementations with multiple vendors and matrix cross-functional teams for SQL upgrades, SharePoint, content management, financial, and Customer Relationship Management (CRM) software implementation for Information Management departments including Service Desk, Network Operations, Executive, Security, Audit and Application teams
• Performed functional and business requirements analysis, documented functional design processes, use cases, data models, testing scenarios, and documentation in support of AWS Identity and Access Management (IAM) web service and s to manage user access control, authentication and authorization
• Coordinated ServiceNow project to tie together different solutions, devices and applications and deliver user access from any device to data and applications residing in the datacenter, on mobile devices, and in the cloud.
• Managed service-oriented projects focused on work activities, tasks and processes to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services

Environment: MS Project, Office, Visio, Sharepoint, WebEx, Electronic Data Interchange (EDI) transfers, SQL, .NET, etc.

Confidential, South Gate, CA

Project Manager

Responsibilities:

• Responsible for planning, executing, and evaluating logistic system (webEC/FIN) projects according to predetermined timelines and budgets for Hewlett Packard (HP), Columbia Sportswear and Damco finance department.
• Worked with the project sponsor and stakeholders to complete project charter and requirements documents outlining scope, goals, deliverables, required resources, budget, and timing with accountability for project results
• Completed work breakdown structure (WBS) to estimate effort, resources and associated costs required for each task
• Tracked and reported project milestones and provide status reports to sponsors
• Implemented tools and best practices for project management and execution

Environment: Electronic Data Interchange (EDI) transfers, MS Project, Office, Visio, Sharepoint, Google Docs, Project Insight, Quality Center, WebEx

Confidential, Torrance, CA

Project Manager

Responsibilities:

• Managed global application implementations for international, multi-level marketing business with complex, multi-national financial application implementations
• Managed project to comply with European Mandate of Single Euro Payments Area (SEPA) payment transactions (and file formatting) for Euro to Euro Credit Transfers (distributor payments) and replace EFT files with industry standard ISO 20022 XML file format; update bank account screens with SWIFT and IBAN for 16 countries; update XML files for 16 countries by disabling old fields and making (SWIFT + IBAN) or IBAN only mandatory; production implementation verification test for distributors
• Managed the establishment of host to host connectivity with vendors (ING and HSBC banks) and provided reports to release XML files to ING and HSBC banks
• Coordinated the efforts of corporate, regional, international (i.e., Europe, India, Mexico) and cross-functional team members
• Liaised with development, quality assurance and end users on the functional requirements definition, design, implementation and maintenance of cross functional software systems
• Created and presented key requirements artifacts including scope, business requirements, business rules specification, use cases, wire frames, activity diagrams, business process mapping diagrams, and application gap analysis
• Managed Data Center Migration Project of production servers from Colorado data center to Utah data center
• Documented existing system, impacted areas, server names, IP addresses, etc.
• Coordinated transition from physical servers to Virtual Machines (moved by cloning and copying)
• Coordinated upgrade/cleanup of WW EFT files

Environment: Electronic Data Interchange (EDI) transfers, MS Project, Office, Visio, Sharepoint, Primavera P6, Quality Center, WebEx

Confidential, Glendale, CA

Project Manager / Business Analyst

Responsibilities:

• Managed Confidential Transition activities to allow for the Payroll and Human Resources (HR) migration “carve out” from AT&T systems, servers, and procedures prior to the end of Transitional Service Agreement (TSA) period for HR Interfaces.
• Worked with Payroll Business Operations, Compliance, and third-party Payroll Services Providers to determine requirements for next generation payroll system creation, enhancement, and process improvement.
• Assisted with data collection, reporting efforts and support to users of the system to facilitate data gathering
• Hosted analysis meetings, managed actions, escalations, risks, vendor defects, issue resolution, conversion validation and testing for ~17 of 40 interfaces to new ADP Payroll system and payroll, time, health and welfare, disability, and investments interfaces
• Managed the overall Cutover Plan inclusive of all vendor tasks for YP HR, Payroll, Finance, and multiple vendors including ADP, Deloitte, Success Factors, AT&T, Mercer, Amdocs, Fidelity, Concur, The Hartford, and Anthem Mellon
• Coordinated analysis meetings to overcome significant challenges due to ADP systems limitations and various union requirements under an aggressive timeframe because interfaces were a critical piece of this migration.
• Worked with team members to coordinate the analysis of employee data flow from ADP into internal systems for future state including the ADP system to determine the feasibility of consolidation, current data flow from ADP into the CENET system and the Identity Management (FIM) database, and the flow of data from FIM into AD/LDAP.
• Documented complex DSA (Daily Sales Average) rate calculation requirements transitioned from ADP to Amdocs.
• Lead meetings with the Finance team to help identify and resolve gaps between the HR and Finance projects.
• Lead evaluation and deployment of Adobe Experience Manager for Confidential and White Pages web sites.
• Lead analysis meetings for the implementation of the employee-performance management application, SuccessFactors.
• Managed White Pages (WP) Transition and web site update project.
• Managed B2B Vendor Partner Migration project (Deloitte, American Recovery Services, CreditWatch, Dynamic Recovery Services, International Computer (ICS), Focus Receivables, Marchex, Meineke, Alpha Insurance, Vsplash, Convergys, Amdocs, Verizon, etc.)

Environment: MS Project, Office, Visio, Sharepoint, Adobe Web Experience Manager, Remedy, JIRA, WebEx

Confidential, Monterey Park, CA

Project Manager

Responsibilities:

• Managed WebSphere to JBoss Migration program for 13 Java applications including requirements, estimation, schedule, budget, staffing, communication, risk mitigation, issue resolution, status reporting, change controls, etc.
• Executed multiple concurrent migration projects with detailed WBS, resource leveling, measure schedule, cost variances, cost benefit analysis, risk and issue log, and dependencies.
• Acted as primary point of contact between IT executives, systems managers, and technical leads on all aspects including issues, escalations, dependencies, project timelines, deliverables, budget and quality.

Environment: Agile, Scrum, Clarity, IBM WCM, MS Project, MS Office, MS Visio, MS Sharepoint, WebEx

Confidential, El Segundo, CA

IT PMO Project Manager / Business Analyst

Responsibilities:

• Jointly responsible for program management of 80 clinic conversions and deployment teams not geographically co-located including project management, requirements definition, priorities, schedule plan development, conversion, resource monitoring, constraints, dependencies, project tracking/reporting, budget tracking, status updates, risk and issue management
• Solely responsible for gathering the requirements and managing the Business Intelligence GL data conversion and reporting of acquired clinic financial data to Confidential ’s systems

Environment: Agile, Scrum, MS Project, Visio, Sharepoint, MS Office, Remedy, Enterprise Project Management (EPM), WebEx

Confidential, Century City, CA

Sr. Project Manager, Financial Systems

Responsibilities:

• Assisted with the design, development and deployment of key financial systems and business process reengineering (BPR) projects
• Documented business requirements, data structure, data models, test cases, scripts, user material for Accounts Payable, Accounts Receivable, Credit & Collections, Customer Relationship Management (CRM) upgrade, and Data Warehouse systems
• Managed resources, budget, schedule, invoices, purchase orders, statements of work, and cost benefit analysis
• Performed SQL query data analytics against MS-SQL databases
• Created and implemented change management plans (e.g., business processes, systems and technology, job roles and organization structures) to minimize resistance and maximize employee engagement
• Conducted readiness assessments, sponsor roadmaps, communication, coaching, and resistance management plans
• Created and managed measurement systems to track adoption, utilization and proficiency of individual changes

Environment: Agile, Scrum, Waterfall, MS Office, Visio, Sharepoint, JD Edwards World & One World, Siebel, MicroStrategy, Acenza (Invoice Approval Routing for Accounts Payable), PeopleSoft, Accounts Receivable Management (ARM), Sharepoint Vendor Database & Approval Routing Application

Confidential, Beverly Hills, CA

Business Analyst

Responsibilities:

• SOX compliance audit documentation for enterprise Web applications leveraged across Confidential (FIM) (i.e., ad serving, user segmentation and targeting, data warehouse and business intelligence)
• Refinement, validation and expansion of internal Information Systems policies and procedures
• Creation, standardization and verification of templates for enterprise-wide project management organization (i.e., technical requirements specifications, test plans, use cases, etc.)
• Environment: MS Office, Visio, Sharepoint

Confidential, Burbank, CA

Business Analyst

Responsibilities:

• Gathered requirements, modeled business processes, and drafted functional design documents that could be translated into technical designs for three applications: Warner Bros. Intellectual Property Licensing, Brand Assurance and Financial Systems (accounting)
• Helped analyze Accounts Receivable, Invoicing, and Credit/Collections processes for Financial Systems
• Assisted with data cleansing/conversion requirements and scope; supported data analytics with SQL Queries against MS-SQL databases

Environment: MS Office, MS Visio, Oracle 11i, e-Room, SQL, .NET, JAVA

Confidential, Los Angeles, CA

Business Analyst

Responsibilities:

• Supported Intellectual Property & Intellectual Property Rights Project - migration from in-house systems to an integrated solution, Intellectual Property Licensing Suite (iPLS) - by documenting current to future state functional requirements and process flows
• Assisted with the identification of gaps, solutions, and development of specific database conversion strategies
• Developed test plans and scripts using Quality Center (Test Director)
• Managed issue, defect, configuration and script resolution with Mercury Quality Center (Test Director)
• Wrote business facing presentation material for Conference Room Pilot

Environment: MS Project, Visio, Office, Quality Center, MS SharePoint

Confidential, Culver City, CA

PMO Analyst

Responsibilities:

• Documented Project Management Office (PMO), IT Governance, and Information Technology Infrastructure Library (ITIL) policies and procedures, workflows, and checklists to establish integration with SPE’s strategy
• Updated SAP R/3 and Niku/Clarity user guides
• Assisted with the standardization of Project Management Institute (PMI) based methodologies and templates

Environment: MS Office, Visio, Project, Niku Workbench (Clarity), SAP R/3

Confidential, Glendale, CA

Business Analyst / Technical Writer

Responsibilities:

• Documented requirements and use cases, and created data models with assistance from application designer and information architect
• Wrote end user product documentation (online help) and marketing collateral including data sheets and white papers
• Provided functional support for emergency notification application

Environment: MS Office, Visio, Macromedia RoboHelp, MS Project, Adobe Acrobat

Confidential, El Segundo, CA

Sr. Policies & Procedures Analyst

Responsibilities:

• Developed and revised company-wide policies, procedures and process flows to support management strategies, state and federal regulations, new technology initiatives, and comply with Sarbanes-Oxley requirements based on SAP R/3 and the in-house contract system (financial data from the contract system fed the SAP R/3 system):
• FICO modules: FI-GL, FI-LC, FI-AP, FI-AR, FI-AA, FI-SL, FI-FM, FI-CA
• SD modules: SCM, BW, SEM, WM, HUM, and AF&R
• Modified Approval Authority System (AAS) to in corporate business rules with the goal of complying with Sarbanes-Oxley requirements in terms of online, Web-based signing authority according to salary grade and job code
• Documented detailed workflows to simplify tracking capability with a more auditable accounting system that meets Sarbanes-Oxley initiatives and SAP processes utilizing SAP R/3 FICO, SD & PP modules
• Conducted operations, regulation, and technology change research and analysis to determine impacts
• Coordinated business level audits, and communicated changes through bulletins, newsletters, and Intranet
• Participated in Six Sigma projects for overall department improvement

Environment: MS Office, Project, Visio, Adobe Acrobat, HTML, Oracle 11i, SAP R/3 (FICO, SD & PP), Lotus Notes