Business Analyst Resume Philadelphia, PA - Hire IT People

SUMMARY:

Project manager and business analyst with extensive experience defining scope, managing schedules, identifying risks and clearly communicating to stakeholders
Experienced in agile processes and methodologies
Able to assemble and lead complex cross - functional teams, including software development, deployment, and change management

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Business Analyst

Responsibilities:

Automated insurance document generation and storage
Managed scope and ensured timely delivery of property and casualty forms releases

Confidential, Bala Cynwyd, PA

Business Analyst

Responsibilities:

Managed communications and coordinated tasks across the development, QA and business teams
Developed backlog for insurance billing system by breaking down large initiatives into smaller work streams and identifying MVP
Gathered requirements and created user stories for property and casualty insurance policy administration system
Implemented rating algorithms and automated document generation for property, auto and general liability products
Documented current state and future state process flows of underwriting, customer service and billing teams to support the business transformation project

Confidential, Philadelphia, PA

Project Manager

Responsibilities:

Coordinated development and deployments for a suite of video applications on iOS, Android and desktop
Responsible for executive communications about project status, risks and dependencies
Prioritized features, planned iterations, and coordinated product backlog grooming
Managed dependencies across several engineering teams by identifying impacts to overarching roadmap
Organized and facilitated project planning, daily stand-up meetings and release planning meetings
Managed release communications with partners for a white label, next generation, television service
Streamlined the change management process, maintained the change calendar and facilitated communication between the development teams
Created standardized operating procedures and coordinated capacity planning for X1, Confidential ’s next generation video platform

Confidential, Hatboro, PA

Project Manager

Responsibilities:

Managed the business transformation roadmap for a suite of systems supporting 500 million dollars’ worth of life insurance policies
Defined project scope, objectives and work breakdown structures to track all stages of enterprise software implementations of the CRM, policy administration and document management systems
Owned project communication to internal and external clients from conception to product release
Managed team of business and QA analysts focused on defining requirements and testing strategy
Coordinated dependencies across operations, finance, customer service, underwriting, marketing and technology teams
Product owner for key development initiatives, including multichannel payment technology, and str Confidential ht through processing of insurance applications and transactions

Senior Business Analyst

Confidential

Responsibilities:

Gathered business requirements, created process flows, user stories and test scripts for the development teams
Involved in end-to-end launch of new insurance products from market research to rollout including operations, call center setup and
Revamped user interface and functionality of online enrollment portal by mapping user flows to the customer journey

Confidential, King of Prussia, PA

Consultant

Responsibilities:

Conducted enterprise risk assessments and developed risk response plans for Confidential 500
Created business continuity and disaster recovery plans, and facilitated exercises for testing these plans
Developed user stories and test scripts for an operational risk management tool which formed the core of our product offering

Confidential, Hatboro, PA

Business Analyst

Responsibilities:

Conducted gap analysis by documenting the current state of backend policy management and proposing enhancements for operational improvements
Gathered requirements, developed test plans and supported deployments for a life and health insurance self-service portal and mobile app
Conducted process improvement analysis and redesigned processes and systems to increase operational efficiency

Confidential

Software Engineer

Responsibilities:

Developed backend systems for managing mutual fund products
Designed and developed a module for tracking purchase and sale of securities
Responsible for performance and integration testing across various systems
Automated change management process and contributed to the customer service and quality improvement initiative