SUMMARY:

• Seasoned Sales Operations Professional with 12 years of work experience in leading the development and implementation of sales forecasting and tracking tools
• Project and client data management and business analytics solutions; results oriented contributor and strong people manager seeking the next challenging business opportunity.

TECHNICAL SKILLS:

Software: Applications Salesforce.com, Tableau Report and Dashboard, CSG/Single View Billing System, Workbench Order Management, QuickBase, Filemaker Pro.

Tools: MS Office, Construction Support Tracking (CST), Sales Genie, Costar, SharePoint, SQL (intermediate), OBI reporting tool, SEAPDC/job tracker, DocuSign.

PROFESSIONAL EXPERIENCE:

Business Support Analytics

Confidential

Responsibilities:

• SMB/ENT Closed Won Opportunity Report
• SMB/ENT Prospect Status Matrix Report grouped by Sales Directors/Managers
• SMB/ENT Stagnant Prospect Matrix Report
• MDR Lead Activity and Status Report
• Bulk Prospect Report by marketing campaign codes
• Sales Leadership Tabular Dashboard by Sales Managers and Prospect Owner - Sales Revenue and units
• Construction Dashboard
• Weekly Sales Plan report to hit the YTD forecasted connects
• Bulk Prospect Importing in Sales Force and Lead assignment to Sales channels based on territory.
• Prospect generation, release and assignment-Map based zip code search and passing data retrieval using Sales Genie.
• Budgeted Forecasting and Actual Connects: Responsible for YTD/MTD Sales and Billing units (around 750 orders) and revenue tracking.
• Data quality audit process using Tableau Automated Sales Dashboard -discover additional Sales and Connects from different Sales channel; resolve billing revenue discrepancy.
• Capital Cost Analysis Model & Project Approval: Responsible for analyzing and reviewing Business Case Projects, verifying and validating passing data metrics and present findings needed for project approval.
• Manage and track around 300 projects, associated orders for Sales, Billing Revenue, Sales and Connects.
• Project Management & Coordination, tracking progression of third party consulting company and cross functional team projects- Identify and trouble shoot issues, responsible for tracking different phases in construction up to installation. Facilitate in improving the ATTI rate %-construction and install escalations.
• Creating and streamlining Business Process for Market Development Research and different Sales Channels.
• Owner/Admin of Business Development SharePoint - defined, created & maintained document library
• Identify and implement opportunities to improve process

Sales Operations Support Analyst

Confidential

Responsibilities:

• Responsible for sales support - on order escalation, rejection, cancellation and resolve complex install issues
• Field support to two sales teams - 36 sales representatives
• Highly effective in identifying issues, performing root cause, analyzing challenges, problems and process breakdown
• Superstar recognition receiver for exceeding expectations and of sales business metrics
• Clean order initiative - Responsible for enforcement of Confidential operational policies and procedures on order accuracy and completion
• Highly effective in creating cases via Sales Force and reaching solution on order escalation, reject analysis validation, and pending order cancel and saves
• Reduced 3-month average reject rates for sales reps to less than the established baseline of 15% reject rate
• Track construction orders and provide project status reports to sales manager and the sales team members
• Financial audit review and approval of authorized connector referral partner leads every fiscal month for commission payout to payroll
• Created detailed business requirement documents, functional and technical specifications. Prepared and developed a business process on invalid reject case entry and approval process in SFDC for the sales and the sales delivery teams to streamline order processing for a better overall customer experience
• Proficient in SFDC administrative tasks and worked extensively on salesforce.com standard objects like Accounts, Leads, Opportunities, Surveys,
• Created customized reports and dashboards to track usage for productivity of business centers and their sales teams
• Daily analytics and reporting on pending and average aging cancel orders
• Responsible for iPad hardware related issues; setting, registering, and tracking end users iPad to mobility device tracking management (40 sales reps)
• Analyzing, gathering and preparing business requirement documents by interacting with business users and clients

Auditor/Data Specialist

Confidential

Responsibilities:

• Assign and coordinate audit activities of 8 members team of internal and contract auditors
• Identify & track client non-conformities and corrective actions in data definition, collection and submission
• Support program development and provide technical input to development of Standards
• Responsible for running the Material Content program operations for 30 clients including Home Depot & Safeway Corporations
• Qualitative life cycle screening against benchmark product.
• Organization and maintenance of client data management system in accordance with industry standards
• Track, manage and report technical status summary reports to account team
• Biochemistry Tech Specialist, AnaSpec, Inc
• Provide world-class technical support, product support, and consultation on product design for biotech customers, distributors, field reps and sales reps
• Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes
• Quality assurance and regulatory support-resolve and document customer complaints, new contacts, important details using Salesforce application
• Represent AnaSpec in vendor shows/ industry conferences
• Train in-house Sales and Marketing groups on competitive products: